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ANALYSIS OF MEMBER SATISFACTION LEVELS ON THE SERVICES OF THE NASARI SAVINGS AND LOANS COOPERATIVE IN THE CITY OF LHOKSEUMAWE Jariah Abubakar; Furqan, Muhammad; Rizkina, Fathi; Haikal, M.; Sinta, Irada
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 3 (2023): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i3.124

Abstract

The Nasari Savings is needed to find out the perceptions of a member about the services and performance of the management that has been carried out. To assess and examine the satisfaction of members, several dimensions can be used as measurement tools. The study was aimed to determine the level of satisfaction of members of the Cooperative. This study used a qualitative descriptive method with a total sample of 96 people. The sampling technique uses simple random sampling technique and data is collected through a questionnaire. The indicators of service; office strategic elements, cleanliness and comfort of office space, the availability of complete office facilities such as computers, printers and office telephones, transaction execution systems, accuracy in services, information clarity given by employees, the readiness of employees to receive complaints from members, the willingness and ability of employees to provide the information needed, the readiness of employees in providing services, knowledge, skills and skills of employees in their fields, beliefs about security, cooperative legal certainty, attention given by employees against member complaints, employees provide services to all members regardless of social status, employees always maintain good communication with members are included to Very Good performances.
Co-Authors Abdullah Abdullah Alfaiz, Alif Budi Amalia, Astrifidha Rahma Armidayanti, Armidayanti Arrafif, Caesar Rayhand Athifah, Syfa A’yun, Rizqah Qurrata Bambang Sutomo, Bambang Bedjo Santoso Kadri Chairul Chairul Chentia, Rifani Dedi Gunawan Dedi Supriadi Dika Agung Bakhtiar Diyah Fatmasari Djakiman, Cilun Djamdjuri, Dewi Suriyani Dzulkifli, Dzulkifli Efriyanti, Liza Eka Srimulyani Endang Sawitri Fakhrul Rijal, Fakhrul fatimah Fatimah Fatmawati Fatmawati Fauzan, Muh . Furqan Furqan, Furqan Ghifrah, Ella Gusmirawati, Gusmirawati Haikal, M. Hajar, Ibnoel Halimatussakdiyah, Halimatussakdiyah Hamdani Hamdani Hery Widijanto Holifah, Muharani Humaira, Intan Ika Handayani Ilmiah, Nurul Irada Sinta Jariah Abu Bakar Khairisma, Khairisma Kusumawati, Andi Laila Wati M. Duskri Mahlil, Mahlil Maisyuri, Maisyuri Martin Kustati Mashuri Maulidin, Maulidin Muhammad Aziz Muslim Muhammad Nasir Munazir, Munazir Munthasir, Sulthan Murni Murni Mustaqim, Mirja Mutia, Jarah Nafyla, Allyscra Nanik Retnowati Nasrullah Nasrullah Natsir, Andi Iqra Pradipta Noverika Windasari Nur, Akbar Nurbayani Nurbayani Nurdin Nurdin Nurmuntazlimah, Keisha Siti Nurwijayanti Patandean, Dewarawati Pertiwi, Shinta Pohan, Pimpin Utama Putri, Novi Amalia Putri, Novie Purnia Rahmalia, Tgk. Lina Rahmawati Nur, Maulidia Ramli, Isni Radifa Rezki Amelia Rizki Suwanda Rizkina, Fathi S Suranto Safitri, Dhiah Dwi Saiful Akmal Sain, Zohaib Hassan Sakdiah Sakdiah Sakdiah, Sakdiah Salahuddin, Nurfadhilah Salami Mahmud Salman Salman Samaniyah, Siti Sandra, Aria Shabir, Muhammad Sinai, Nadiva Kezia Sugiyarto, S Swarjana, I Kadek Dwi Syabuddin Gade Syabuddin, Syabuddin SYAHRIAL SYAHRIAL Syelvia Putri Utami Tasnim Idris Teuku Multazam Teuku Zulfikar Thoyib, Mastur Yulianto, Fadly Z., Marwan Zakir, Supratman Zawira, Shafiqah Zulfani Sesmiarni