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<![CDATA[Relationship Between HR Quality Management and Alfamart Customer Satisfaction Level (Case Study of Alfamart Cempaka Putih, Jakarta ]]>
<![CDATA[Novi Novaria]]>;
<![CDATA[Agus Setiono]]>;
<![CDATA[Irfan Rusydi Triyanto]]>;
<![CDATA[M Badrun Tamam]]>
<![CDATA[ JURNAL ILMIAH EDUNOMIKA Vol 7, No 2 (2023): EDUNOMIKA ]]>
Publisher : <![CDATA[ITB AAS Indonesia Surakarta ]]>
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DOI: 10.29040/jie.v7i2.9089
<![CDATA[TAt Alfamart Cempaka Putih Minimarket, Jakarta, the purpose of this study is to identify and examine the dimensions of human resource quality related to customer satisfaction. The participants in this study were all Alfamart Cempaka Putih Minimarket customers. This indicates that the correlation is quite close and that Ho is rejected at a significant level of 0. This indicates that the correlation is quite close and that Ho is rejected at a significant level of 0. On the other hand, H1 indicates that there is a relationship between the quality of human resources and customer satisfaction with an RS value of 0. On the other hand, H1 indicates that there is a relationship between the quality of human resources and customer satisfaction with an RS value of 0. On the other hand, H1 indicates that there is a relationship between the quality of human resources and customer satisfaction with an RS value of 0. On the other hand, H1 indicates that there is a relationship between the quality of human resources and customer satisfaction with an RS value of 0. On the other hand, H1 indicates that there is a relationship between the quality of human resources and customer satisfaction with an RS value of 0.632.]]>
<![CDATA[Pengaruh Servant Leadership Terhadap Peningkatan Kinerja Karyawan Di PT. Siantar Top Medan ]]>
<![CDATA[Al Hafiz, Muhammad]]>;
<![CDATA[Setiono, Agus]]>
<![CDATA[ Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 8, No 3 (2024): Agustus 2024 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Tapanuli Selatan ]]>
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DOI: 10.31604/jim.v8i3.2024.1299-1305
<![CDATA[Penelitian ini bertujuan untuk mengetahui pengaruh servant leadership terhadap peningkatan kinerja karyawan PT. Siantar Top Medan. Penelitian dilakukan di PT. Siantar Top Medan selama empat bulan mulai Februari 2024. Penelitian ini bersifat asosiatif, menghubungkan dua variabel atau lebih, untuk menjelaskan pengaruh servant leadership terhadap kinerja karyawan. Data dikumpulkan melalui kuesioner yang disebarkan kepada seluruh karyawan PT. Siantar Top Medan yang berjumlah 112 orang, menggunakan teknik sampel jenuh. Analisis data dilakukan dengan metode kuantitatif. Hasil penelitian menunjukkan bahwa servant leadership berpengaruh positif dan signifikan terhadap kinerja karyawan, dengan pengaruh sebesar 34,4%, sementara 65,6% sisanya dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.Kata kunci: Servant Leadership, Kinerja Karyawan, Penelitian Asosiatif]]>
<![CDATA[Strategi Kantor Samsat Kota Medan untuk Meningkatkan Kepercayaan Masyarakat Kota Medan dalam Kepatuhan Pembayaran Wajib Pajak Berkendara ]]>
<![CDATA[Pakpahan, Desty Wahyuni]]>;
<![CDATA[Setiono, Agus]]>
<![CDATA[ SEIKO : Journal of Management & Business Vol 7, No 2.1 (2024) ]]>
Publisher : <![CDATA[Program Pascasarjana STIE Amkop Makassar ]]>
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DOI: 10.37531/sejaman.v7i2.7219
<![CDATA[Pajak merupakan salah satu pembayaran kepada Negara yang dibayarkan oleh seseorang atau badan tertentu. Oleh karena itu, konsistensi membayar pajak sangat penting untuk membangun penerimaan negara. Penelitian ini bertujuan untuk mengetahui strategi dari kantor Samsat Medan untuk meningkatkan kepercayaan masyarakat wajib pajak, terhadap kepatuhan wajib pajak kendaraan bermotor Kota Medan. Informasi penelitian ini menggunakan metode kualitatif, dimana informasi didapat dari hasil survei dan wawancara. Hasil wawancara tersebut wajar jika kantor samsat Kota medan bisa lebih mengembangkan strategi sehingga bisa meningkatkan kepercayaan masyarakat dalam pembayaran pajak. Tax is a payment to the State that is paid by a certain person or entity. Therefore, consistency in paying taxes is very important to build state revenue. This research aims to determine the strategy of the Medan Samsat office to increase public trust in taxpayers,on motor vehicle taxpayer compliance in Medan City. This research information uses qualitative methods, where information is obtained from the results of surveys and interviews. The results of this interview are reasonable if the Medan City Samsat office can further develop strategies so that they can increase public confidence in paying taxes.]]>
<![CDATA[PENGARUH WORK-LIFE BALANCE DAN STRES KERJA TERHADAP TURNOVER INTENTION PADA KARYAWAN GENERASI MILLENNIAL (STUDI KASUS PADA PEKERJA DI YOGYAKARTA) ]]>
<![CDATA[Setiono, Agus]]>
<![CDATA[ House of Management and Business (HOMBIS) Journal Vol 3, No 2 (2024): House of Management and Business (HOMBIS JOURNAL) ]]>
Publisher : <![CDATA[Lembaga Penelitian dan Pengabdian Masyarakat Universitas Muhammadiyah Gombong ]]>
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DOI: 10.26753/hombis.v3i2.1473
<![CDATA[Penelitian ini mengkaji pengaruh Work-Life Balance (WLB) dan Stres Kerja terhadap Turnover Intention pada karyawan generasi milenial di Yogyakarta, kota dengan karakteristik sosial dan budaya yang unik. Metode kuantitatif digunakan dengan analisis data melalui SPSS, melibatkan 100 responden. Uji reliabilitas menunjukkan semua indikator memiliki nilai Cronbach’s Alpha di atas 0,60, menandakan keandalan instrumen. Uji validitas mengonfirmasi bahwa seluruh item valid dengan nilai r hitung melebihi r tabel dan nilai sig. (2-tailed) kurang dari α (0,05). Data berdistribusi normal, tidak terdapat multikolinearitas atau heteroskedastisitas. Hasil regresi menunjukkan bahwa WLB berpengaruh positif dan signifikan terhadap Turnover Intention, sementara model regresi yang digunakan layak untuk memprediksi hubungan ini. Penelitian ini menggarisbawahi pentingnya WLB dalam mengelola niat karyawan untuk meninggalkan pekerjaan mereka, memberikan wawasan bagi perusahaan di Yogyakarta dalam merancang strategi pengelolaan sumber daya manusia untuk mengurangi tingkat turnover.]]>
<![CDATA[Organizational Leadership Mediates Organizational Culture and Commitment to Employee Performance at BPR Banks in Banyumas Regency ]]>
<![CDATA[Agus Setiono]]>;
<![CDATA[Najmudin, Najmudin]]>;
<![CDATA[Sudarto, Sudarto]]>
<![CDATA[ International Journal of Education, Vocational and Social Science Vol. 3 No. 02 (2024): May, International Journal of Education, Vocational and Social Science( IJVESS ]]>
Publisher : <![CDATA[Cita konsultindo ]]>
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DOI: 10.63922/ijevss.v3i02.903
<![CDATA[Organizational leadership plays a vital role in determining the direction and success of a company. In the banking context, especially at Rural Credit Banks (BPR) in Banyumas Regency, the aim of this research is to analyze and understand the role of organizational leadership as a mediator in the relationship between organizational culture and employee commitment to their performance at Rural Credit Banks (BPR) in Banyumas Regency. This research was conducted at BPR Banks in Banyumas Regency by giving questionnaires to bank leaders using Google Form. In this study the entire population was used as the research sample. The reason is, there are only 67 BPR banks in Banyumas Regency and the analysis tool is SEM PLS. The results of this research are that organizational culture has a proven influence on organizational leadership, this is because the P-Value value of 0.002 is smaller than the alpha value of 0.05, commitment has a proven effect on organizational leadership, this is because the P-Value value of 0.001 is smaller than The alpha value is 0.05 and organizational leadership has a proven effect on employee performance, this is because the P-Value value of 0.000 is smaller than the alpha value of 0.05]]>
<![CDATA[Understanding the Role of Human Resource Attributions in Shaping Employee Creativity: A Qualitative Study of Hotel Employees in Yogyakarta ]]>
<![CDATA[setiono, Agus]]>;
<![CDATA[Nazmah, Nazmah]]>;
<![CDATA[Ayu, Ade Rahma]]>
<![CDATA[ JIMF (Jurnal Ilmiah Manajemen Forkamma) Vol. 8 No. 3 (2025): JIMF (Jurnal Ilmiah Manajemen Forkamma) ]]>
Publisher : <![CDATA[Universitas Pamulang ]]>
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DOI: 10.32493/frkm.v8i3.51433
<![CDATA[This study aims to explore how hotel employees in Yogyakarta interpret human resource management (HRM) practices and how these perceptions influence their creativity at work. Using the concept of HR attributions, it examines the personal and organizational meanings employees assign to HR efforts and their impact on creative behavior. Data were collected through semi-structured interviews with 20 hotel employees. Thematic analysis revealed that both individual factors, such as motivation and personal values, and organizational factors, including leadership support and team culture, shape employees’ creativity. Findings indicate that employees’ perceptions of the sincerity and relevance of HR practices significantly affect their willingness to innovate beyond formal roles. This research offers valuable insights for future studies on the emotional and contextual aspects of HRM and creativity, particularly in service industries like hospitality.]]>
<![CDATA[Pengaruh Servant Leadership Terhadap Peningkatan Kinerja Karyawan Di PT. Siantar Top Medan ]]>
<![CDATA[Al Hafiz, Muhammad]]>;
<![CDATA[Setiono, Agus]]>
<![CDATA[ Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 8, No 3 (2024): Agustus 2024 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Tapanuli Selatan ]]>
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DOI: 10.31604/jim.v8i3.2024.1299-1305
<![CDATA[Penelitian ini bertujuan untuk mengetahui pengaruh servant leadership terhadap peningkatan kinerja karyawan PT. Siantar Top Medan. Penelitian dilakukan di PT. Siantar Top Medan selama empat bulan mulai Februari 2024. Penelitian ini bersifat asosiatif, menghubungkan dua variabel atau lebih, untuk menjelaskan pengaruh servant leadership terhadap kinerja karyawan. Data dikumpulkan melalui kuesioner yang disebarkan kepada seluruh karyawan PT. Siantar Top Medan yang berjumlah 112 orang, menggunakan teknik sampel jenuh. Analisis data dilakukan dengan metode kuantitatif. Hasil penelitian menunjukkan bahwa servant leadership berpengaruh positif dan signifikan terhadap kinerja karyawan, dengan pengaruh sebesar 34,4%, sementara 65,6% sisanya dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.Kata kunci:Â Servant Leadership, Kinerja Karyawan, Penelitian Asosiatif]]>
<![CDATA[Analysis of the Impact of Increasing Tourist Visits on Economic Growth in Palabuhanratu Sukabumi Tourism Destinations ]]>
<![CDATA[Setiono, Agus]]>;
<![CDATA[Baso, Andi Sabirin]]>;
<![CDATA[Sasmito, Priyo]]>;
<![CDATA[Nurhajra, Andini]]>
<![CDATA[ West Science Journal Economic and Entrepreneurship Vol. 1 No. 05 (2023): West Science Journal Economic and Entrepreneurship ]]>
Publisher : <![CDATA[Westscience Press ]]>
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DOI: 10.58812/wsee.v1i02.64
<![CDATA[In Palabuhanratu, Sukabumi, this study aims to examine the effects of rising tourist numbers on economic development. A poll of 100 respondents, including local communities, traders, and tourist entrepreneurs, was employed as the study methodology. Descriptive analysis and basic linear regression were both used to analyze the given data. The findings demonstrated that tourism has a considerable beneficial influence on economic development in the Palabuhanratu, Sukabumi destination. The study also found that natural and cultural attractions, quality of service, and ease of accessibility are important factors in increasing the number of tourist visits.]]>
<![CDATA[Community Assistance in Utilizing Sharia-Based Digital Banking ]]>
<![CDATA[Nugroho, Anton Priyo]]>;
<![CDATA[Asfahani, Asfahani]]>;
<![CDATA[Sugiarto, Fitrah]]>;
<![CDATA[HS, Sufyati]]>;
<![CDATA[Setiono, Agus]]>;
<![CDATA[Sain, Zohaib Hassan]]>
<![CDATA[ Amalee: Indonesian Journal of Community Research and Engagement Vol. 4 No. 2 (2023): Amalee: Indonesian Journal of Community Research and Engagement ]]>
Publisher : <![CDATA[LP2M INSURI Ponorogo ]]>
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DOI: 10.37680/amalee.v4i2.2948
<![CDATA[As one of the industries engaged in the business and financial sector, banks are certainly required to keep abreast of developments by advances in technology and information. The application of digitalization in the banking industry, especially Sharia Banking, is expected to create speed, convenience, flexibility, and convenience in non-cash transactions in society. This service activity aims to educate the public regarding the benefits and advantages of Sharia Digital Banking products and non-cash transactions. The participatory community empowerment method uses the Participatory Rural Appraisal (PRA) model. As a result of this activity, the public will receive new and accurate information on the use of Digital Banking products and be careful in non-cash transactions to avoid various financial crimes and increase public perception and knowledge of the development of Islamic Financial Literacy.]]>
<![CDATA[The Influence of Quality of Service and Facilities on Customer Satisfaction at Hotel Grand Inna Medan ]]>
<![CDATA[Sabhiena, Macfiratul Fahra]]>;
<![CDATA[Setiono, Agus]]>
<![CDATA[ Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics ]]>
Publisher : <![CDATA[Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto ]]>
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DOI: 10.31538/iijse.v6i3.3613
<![CDATA[The purpose of this study was to analyze how the influence of service quality and facilities on customer satisfaction at the Grand Inna Hotel. The analytical method used in this research is validity and reliability, multiple linear regression test results, coefficient of determination (R2), simultaneous test (f test), and partial test (t test). The sample in this study was 112 people, while the application used to process research data was SPSS 22. The results of the study found that t count > t table was 0.211 < 1.981 and significant value was 0.833 < from alpha 0.05. This means that the quality of service does not have a positive and significant effect on customer satisfaction at the Grand Inna hotel. The results showed that t arithmetic > t table was 2.382 > 1.981 and the significant value was 0.019 < from alpha 0.05. This means that the facilities have a positive and significant effect on customer satisfaction at the Grand Inna hotel. It is proven by the results of the F (simultaneous) test, the calculated F value is 26.655 > the Ftable value is 2.69 and the significant value is 0.000 < from the alpha value of 0.05. The results showed that the variables of Service Quality and Facilities on Consumer Satisfaction had a positive and significant effect simultaneously and partially on Customer Satisfaction at Grand Inna Hotel Medan.]]>
