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Aji Mulyana
Universitas Suryakancana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Strengthening Consumer Legal Capability through Mediation-Embedded Education: A Water-Tourism Safety Model from Cianjur, Indonesia Hesti Dwi Astuti; Aji Mulyana
DAS SEIN: Jurnal Pengabdian Hukum dan Humaniora (Journal of Legal Services and Humanities) Vol. 6 No. 2 2026
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33756/jds.v6i2.40715

Abstract

Water-based tourism in Indonesia is expanding, yet visitor safety incidents persist, and many consumers lack the legal capability to claim redress. This study aimed to improve the legal awareness of the parties to a water-tourism consumer dispute, a consumer and an attraction operator, regarding consumers’ safety rights, operators’ obligations, and out-of-court dispute settlement. The study employed a public education method using a live, case-based learning approach embedded in a mediation handled by the Consumer Dispute Settlement Agency (BPSK) of Cianjur Regency. Implemented in February 2026, the program comprised three stages: pre-hearing case mapping, mediation integrated with legal explanation, and post-settlement legal reflection. Learning outcomes were assessed qualitatively through structured participant observation during the hearings, a guided reflection interview after the settlement, and analysis of the parties’ written commitments. The legal analysis drew on the duty of care, anchored in Article 7 of the Consumer Protection Law (UUPK) and Articles 1365–1366 of the Civil Code, as well as the UUPK’s reversed burden of proof. The operator moved from denying responsibility to acknowledging it, committed in writing to a daily safety checklist and an on-site first-aid unit, and the panel recommended the temporary closure of the slide for repair. The consumer demonstrated an understanding of her safety rights, the BPSK procedure, and evidence preservation. The dispute was settled amicably within 14 days, and the agreed compensation was paid. The program offers a replicable model of mediation-embedded legal education, although its reach was limited to the parties, and implementation of the commitments still requires follow-up.
Co-Authors Abdullah Faqih, Muhammad Ade Mahmud Affarel, Muhammad Wahyu Agus Suheri Aini Rahma Ramadhani, Qurrota Ajeng Permana Ajeng Permana Aka Akbar, Rivaldi Alifah Nur Irfani Amelia, Husna AMINAH Andari Rizky Aria Putra Angga Adriana Imansyah Ani Triwati Anisa Amalia Azahra Anita Kamilah Anita Kamiliah Anzalna Rizki Aqbil Hasya Ardelia Lananda Asep Saepul Alam Asnawi Asnawi Aurelya Carmenita Azzahra Salsabila Ramadani Azzahra Salsabila Ramadani Baidi, Ribut Bonarsius Saragih Budi Heryanto Camiliya Fakhriyah Garnita Chatlina, Chiara Belva Chepi Ali Firman Z Cucu Solihah dadang hidayat Dadang Sumarna Dedi Mulyadi Dedi Mulyadi Desi Asri Maryani Dey Ravena Dey Ravena Dey Ravena Dey Ravena Dimas Anugrah Saputra Dimas Bayu Anggoro Dini Dewi Herniati Dwidja Priyatno Eka Santika Julianti Elis Homsini Maolida Elsa Adetia Emaliawati, Emaliawati Eman Sulaiman Endang Setyowati Fietri Setiawati Sulaeman Finsa Nurpandi Fuji Raihan Azhari Kusworo Girirangga Sulangkar Hakim, Aurel Hania Auliya, Alika Hasna Laksmi Utami Hendral Veno Hesti Dwi Astuti Hidayat, Cep Hilman Nur Iga Intani Descatherine Muslimah Iis Ristiani Ikbal Safari Ikhsan Kintara Jauhar Helmie Juhara, Nasisca Fitria Kaffah Almira Aulia Kartono Kartono Kayla Andini Putri Kayla Andini Putri Kayla Andini Putri kayla, Nadira Kirana Utami, Tanti Koerniatmanto Soetoprawiro Kuswandi Kuswandi Lira Sari Iskandar M. Mahdor Al Idrus M. Rendi Aridhayandi Makmur, Acumen Mala Nurseha Mia Amalia Moch Suryana Mugianing Putri Muhamad Akbar Fauzi Mutakin Muhamad Fahreza Ramdhi Muhamad Fahri Mawardi Muhamad Irpan Ipaldi Muhammad Abiansyah Damar Nagara Muhammad Bintang Muhammad Faisal Rasyid Nabila Rahma Alia Nadiyana, Delis Nia Kurniawati Novita MZ Nur Aulia, Widi Nur, Himan Nurmala Nurmala Nurmariam, Yuli Octaviani Suryanto, Salsa Padlilah Padlilah Permatasari, Ira Pramesti Agustiani, Arda Putri Triyana Putri, Ira Rahma Aliansya Ningrum Raisha Hanifah Azahra Ribut Baidi Ribut Baidi Rivki Andian Rizal, Desca Mochamad Rusman Rusman Salsa Octaviani Suryanto Salsabila Hadi Aulia Salsabila Hadi Salsabila Hadi Aulia Sandi, Chintia Saptaning Ruju Paminto Sekha Anggita Maulidina Siti Nazilah Siti Rahma R Suci Lestari Sukarna, Kadi Suprihantoro, Ikhwan Susilawati, Eli Tanti Utami Tarisah, Atasa Tarya Sonjaya Taufik, Muhamad Syamsul Terry Rangga Nugraha Tita Supartika Trini Handayani Triyana, Putri Usep Saepuloh Zen Vina Nurviyani Yolanda Agustina Yolanda Assyar Yudiansyah, Fakhrian Yuyun Yulianah Zuber Zuber