Claim Missing Document
Check
Articles

Analisis Dampak E-Service Quality, Experiential Marketing, E-Trust, dan E-Security E-Branch BCA Terhadap Loyalitas Nasabah (Studi Kasus pada BCA KCP Gatot Subroto Malang) Apsarini, Nabila Wahyu; Rizal, Mohammad; Novianto, Abdullah Syakur
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This study aims to examine the "Impact Analysis of E-Service Quality, Experiential Marketing, E- Trust, and E-Security of BCA's E-Branch on Customer Loyalty (Case Study at BCA KCP Gatot Subroto Malang)." This research employs a quantitative approach. The sample was collected through questionnaires using a purposive sampling technique, and Malhotra's formula was used to determine the sample size, which is the number of items multiplied by 5, resulting in a total sample of 100 respondents. The analysis technique used in this study is multiple linear regression to test the influence of independent variables on the dependent variable. The results of the study show that the t test (partial) Eresults for Experiential Marketing, E-Trust, and E-Security have a significant effect on customer loyalty, while E-Service Quality does not have a significant effect on customer loyalty. Meanwhile, the F test (simultaneous) results indicate that E-Service Quality, Experiential Marketing, E-Trust, and E-Security of BCA's E-Branch simultaneously affect customer loyalty. This research provides valuable insights for BCA to optimize factors influencing customer loyalty through eBranch services, particularly at KCP Gatot Subroto Malang. Keywords: E-Service Quality, Experiential Marketing, E-Trust, E-Security eBranch BCA, and customer loyalty
Pengaruh Advertising, Price Perception, Service Quality Dan Celebrity Endorsment Terhadap Keputusan Pembelian Produk Netflix (Studi Kasus Pada Mahasiswa Universitas Islam Malang ) Zain, Dhanang Taufik; Rizal, Mohammad; Primanto, Alfian Budi
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This research discusses the development of the digital entertainment industry in Indonesia, with a focus on Video on Demand (VOD) and the influence of related factors on the decision to purchase Netflix services among students at the Islamic University of Malang. In recent years, the transformation from traditional entertainment to digital platforms has changed the way people access and enjoy content, especially with the increasing use of the internet and smart devices. This study uses a quantitative approach and explanatory research method to examine the relationship between the variables of Advertising, Price Perception, Service Quality, and Celebrity Endorsement on purchasing decisions. Data were collected through questionnaires distributed to respondents at the Islamic University of Malang. The results showed that these variables have a significant influence on purchasing decisions, where attractive advertisements and positive price perceptions are factors that contribute to the increase in VOD service users. The findings are expected to provide insights for stakeholders in the entertainment industry in formulating marketing strategies that are more effective and relevant to the needs of today's consumers. Keyword : Advertising,Price Perception, Service Quality,Celebrity Endorsment,Purchase Decision
Pengaruh Brand Trust, Brand Image, Brand Awareness Dan Gaya Hidup Hedonis Terhadap Keputusan Pembelian Produk Starbucks Di Kota Malang. Halifah, Nur; Rizal, Mohammad; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This study examines the impact of Brand Trust, Brand Image, Brand Awareness, and Hedonic Lifestyle on Starbucks purchase decisions in Malang City. Using Malhotra’s formula, 95 respondents were selected through purposive sampling. Data were collected via questionnaires and analyzed with SPSS 29, employing validity, reliability, normality, classical assumption tests, multiple linear regression, F-test, t-test, and R² test. Results show that Brand Trust has no effect on purchase decisions, while Brand Image, Brand Awareness, and Hedonic Lifestyle have a positive and significant influence. Keywords: Brand Trust, Brand Image, Brand Awareness, Hedonic Lifestyle, Purchase Decision
Pengaruh Electronic Word of Mouth, Web Quality, Online Costumer Review, dan Reputasi Terhadap Keputusan Pembelian Situs Online Tokopedia di Malang Amanda, Nina Septira Putri; Rizal, Mohammad; Arsyianto, Muhammad Tody
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract The result  show that the influence of  Web quality reputation variables is very significant, consumers believe that website quality can affect consumers and potential consumers to continue transacting and make it easier to buy, reputation is also very influental because with the image, consumers believe that this store or online site is guaranteed in terms of quality and quantity, in contrast to the Electronic Word of Mouth and Online Costumer Review variables, consumers are less confident because there is   no real evidence, only  reviews from consumers who have bought and given bad reviewa are presented. Keywords:  Electronic Word Of Mouth, Reputation,  Tokopedia,  Web Quality, Online Costumer 
Action Research: Pembuatan Video Promosi Tiktok Untuk Mengoptimalkan Penjualan UMKM Kedai Kopi Lapan Cuan Hutama, Genta Arya; Rizal, Mohammad; Athia, Ita
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract Promotional videos are an important thing for a company or MSME. With a good and interesting promotional video, the public can easily get information from the company or MSME. Based on the observation, Lapan Cuan Coffee Shop uses Instagram as a promotional media. However, the media used still does not contain detailed information related to the promotion of the coffee shop. This research aims to provide solutions to the problems found in the company by creating promotional videos, which will be uploaded to the TikTok application. This research is an action research (action research) involving 36 units of analysis or informants. The data collection methods used are observation, interviews, questionnaires and documentation. For data analysis, EPIC rate was used as a measure of video effectiveness. The results of the EPIC Rate analysis show that the scale range in the Empathy dimension is 4.66, in the Persuasion dimension is 4.65, in the Impact dimension is 4.6, and in the Communication dimension is 4.7. With an average EPIC rate range scale of 4.63, which means very effective. The results of this study can be concluded that making promotional videos as a media to increase sales at Lapan Cuan Coffee Shop is very effective, so that people can learn more about the coffee shop and have a positive impact on Lapan Cuan Coffee Shop. Keywords : Video; Promotion; Tiktok; Lapan Cuan Coffee Shop
Pengaruh Work-Life Balance Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi Pada Pekerja Perempuan di Pabrik Bakpia Permata Agro Mandiri) Najjah, Famirza Syifaun; Rizal, Mohammad; Paramadina, Dita Roosemella
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This research was conducted to analyze the effect of work-life balance on employee performance with job satisfaction as a mediating variable. This research uses explanatory quantitative research. The data sources for this research are primary data originating from data distributing questionnaires to female workers at the Bakpia Permata Agro Mandiri Factory and secondary data originating from journals, previous researchers and other sources. The population and sample of this research is 36, namely all female employees at the Bakpia Permata Agro Mandiri Factory using a probability sampling technique. The data analysis technique in this research uses SEM-PLS. The results of this research show that in a direct relationship work-life balance has a positive and significant effect on employee performance, work-life balance has a positive and significant effect on job satisfaction, job satisfaction has a positive and significant effect on employee performance, and work-life balance has a positive and significant effect on employee performance mediated by the job satisfaction variable for female workers at the Bakpia Permata Agro Mandiri Factory. Keywords: Work-Life Balance, Employee Performance, and Job Satisfaction
Pengaruh Pendidikan Kewirausahaan, Praktik Kewirausahaan dan Motivasi Berwirausaha Terhadap Minat Berwirausaha (Studi Kasus pada Mahasiswa Program Studi Manajemen Universitas Islam Malang) Wati, Ice Trisna; Sunaryo, Hadi; Rizal, Mohammad
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This study aims to analyze and determine the effect of Entrepreneurship Education, Entrepreneurship Practices and Entrepreneurial Motivation on Entrepreneurial Interest of Management Study Program Students, University of Malang, Class of 2021. This research is a type of quantitative research. The population of this study is management students class of 2021 with a sample size calculated using the slovin formula of 82 respondents. To solve the problem in this study using SPSS assistance with validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, F test, and t test. The results showed that simultaneously the variables of Entrepreneurship Education, Entrepreneurship Practice and Entrepreneurial Motivation had a significant effect on Entrepreneurial Interest. Partially Entrepreneurship Education has a significant effect on Entrepreneurial Interest, Entrepreneurship Practice has a significant effect on Entrepreneurial Interest, Entrepreneurial Motivation has a significant effect on Entrepreneurial Interest. Keywords : Entrepreneurship Education, Entrepreneursip Practice, Entrepreneurial Motivation, Entrepreneurial Interest
Pengaruh Inflasi, Bi Rate, Kurs Dan CAR Terhadap Profitabilitas Bank Umum Syariah Pada Tahun 2020-2023 Denavia, Putri; Rizal, Mohammad; Athia, Ita
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This consider points to analyze the affect of swelling, BI Rate, trade rate, and Capital Ampleness Proportion (CAR) on the benefit of Islamic commercial banks in Indonesia amid the period of 2020-2023. The strategy utilized may be a quantitative approach with numerous direct relapse investigation, utilizing auxiliary information from the money related articulations of banks enrolled with the Budgetary Administrations Specialist (OJK). The inquire about test comprises of seven Islamic commercial banks that meet particular criteria. The comes about demonstrate that inflation, BI Rate, and trade rate don't have a critical impact on productivity, as measured by Return on Resources (ROA). On the other hand, CAR has been appeared to have a critical affect on the benefit of Islamic commercial banks. Furthermore, at the same time, all four factors essentially impact the benefit of Islamic commercial banks. These discoveries give vital experiences for the administration of Islamic banks in defining techniques to improve money related execution in the midst of changing financial elements. The think about also suggests that future investigate ought to consider other factors which will influence the benefit of Islamic banks to pick up a more comprehensive understanding. Keywords: Inflation, BI Rate, Exchange Rate, Capital Adequacy Ratio, Profitability, Islamic Commercial Banks.
Strategi Kopontren Nurul Inaroh Dalam Pengembangan Usaha Mikro Di Lingkungan Pondok Pesantren Rahmatillah, Siti; Rizal, Mohammad; Baruda, Nu’man Hakiki; Lestari, Vita Dwi
Sharef: Journal of Sharia Economics and Finance Vol 1 No 2 (2023): Journal of Sharia Economics and Finance Vol. 1 No. 2 (2023)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jsef.v1i2.1191

Abstract

Perkembangan koperasi di Indonesia dewasa ini telah menunjukan peningkatan yang cukup baik, koperasi yang semulanya berkembang di kalangan pegawai pemerintah, kemudian berkembang hingga ke wilayah pedesaan. Pada akhirnya saat ini koperasi ini sudah meluas ke berbagai lapisan masyarakat seperti petani, pedagang, pegawai negeri, nelayan, guru, ustadz/santri, dan sebagainya. Koperasi Pondok Pesantren Nurul Inaroh bangsalsari sebagai salah satu roda pengggerak ekonomi di lingkungan pesantren mencoba usaha untuk mensejahterakan anggotanya terutama di lingkungan pesantren dengan cara membangun usaha mikro. Berbagai strategi dilakukan oleh kopontren ini agar usaha mikro di lingkungan pesanten bisa tumbuh dan bisa memberdayakan ekonomi para anggotanya yang merupakan warga komunitas pesantren seperti santri dan para ustadz/ustadzah. Adapun Tujuan yang ingin dicapai dari penulisan penelitian ini ialah Untuk mengetahui bagaimana tahapan-tahapan Kopontren Nurul Inaroh dalam membangun usaha mikro di lingkungan pesantren. Rumusan masalah dari penelitian ini yaitu usaha mikro apa saja yang di jalankan di Kopontren Nurul Inaroh dan strategi apa saja yang diterapkan di Kopontren Nurul Inaroh dalam upaya membangun usaha mikro di lingkungan pesantren sehingga dapat menggerakan roda perekonomian di lingkungan pesantren.
Analisis Tingkat Kesehatan Perbankan Syariah dengan Metode CAMEL: Analisis Tingkat Kesehatan Perbankan Syariah dengan Metode CAMEL Rizal, Mohammad; Mustapita, Arini Fitria
IQTISHADIA Jurnal Ekonomi & Perbankan Syariah Vol. 9 No. 1 (2022)
Publisher : Institut Agama Islam Negeri Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/iqtishadia.v9i1.4403

Abstract

Penelitian ini bertujuan untuk menganalisa tingkat kesehatan perbankan syariah yang terdaftar di Bursa Efek Indonesia pada tahun 2015-2019 dengan metode CAMEL. Penelitian ini menggunakan metode CAMEL untuk melakukan Analisis tingkat kesehatan sebuah bank. Hasil penelitian menemukan bahwa Capital dengan menggunakan analisis CAR yang didapatkan aktiva perbankan syariah mengandung aktiva risiko baik kredit, surat berharga, ataupun tagihan pada perbankan lain yang dibiayai dari keseluruhan modal sendiri disamping mendapatkan dari sumber diluar perbankan yang dihitung berdasarkan modal perbankan atas aktiva tertimbang menurut risiko. Asset Quality dengan menggunakan analisis NPL dan didapatkan bahwa perbankan syariah mampu mengelola kredit bermasalah atas jumlah kredit. Management dari analisis NPM maupun BOPO Beberapa bank syariah tergolong dalam predikat yang tidak sehat, diantaranya bank Muamalat Indonesia dan bank Panin syariah. Bank yang tergolong kriteria tidak sehat berarti perbankan tersebut tidak mampu mengelola kegiatan operasional. Earning dalam analisis ROA ataupun ROE dapat ditarik kesimpulan bahwa bank panin Syariah mengalami predikat tidak sehat. Liquidity dengan menggunakan analisis LDR didapatkan bahwa perbankan syariah mempunyai sumber modal dari pihak ketiga yang dibutuhkan guna membiayai kredit yang membuat semakin besar yang mengindikasikan bahwasannya perbankan syariah mempunyai kemampuan likuiditas perbankan yang semakin rendah.
Co-Authors Abdullah Syakur Novianto Afiandi, Dian Agung Wicaksono Aini, Syarifa Aisyah, Diana Sari Alan, Tri Setyo Budi Alfian Budi Primanto Ali, Nurain Alistin, Dita Putri Amanda, Dita Amanda, Nina Septira Putri Andi Normaladewi Apsarini, Nabila Wahyu Arifin, Mochammad Zainul Arini Fitria Mustapita Arsyianto, Muhammad Tody Azez, Muchamad Abdul Azizah, Yasmin Nur Baruda, Nu’man Hakiki Bastomi, Mohamad Bayu Wicaksono Cahya Wulandari Christy Atika Sari Damayanti, Erika De Rosal Ignatius Moses Setiadi Denavia, Putri Dita Roosemella Paramadina Ediningsih, Firda Eko Hari Rachmawanto Fahrurrozi Rahman Febriyani, Nurlatifa Florentina Esti Nilawati Gofur, Iqbal Abdul Hadi Sunaryo Harun Alrasyid Hermawan, Gugus Hutama, Genta Arya Indriani, Ferlia Indriyati, Rika Ita Athia Itsnaini, Ahmad Ilyas Junaidi Junaidi Kamtari, Gita Ade Kartika Sari, Arista Fauzi Khalikussabir, Khalikussabir Khasmir, Khasmir KHOIRUL ANAM Khuluq, Habib Husnul Kurniatin, Titin Laila, Azza Nur Lestari, Vita Dwi M. Agus Salim Al Fathoni Maharani, Puteri Aurelia Mahardani, Ahmad Subhan Maharisna, Robby Yudha Mahfud, Ah Syaifudi Maimun, Muhammad Masrohatin, Siti Maula, Moh Hafi Nasil Maulidi, Ahmad Wasil Muhajir Muhajir, Muhajir Muhammad Ridwan Munawaroh, Mufrida Nafisah, Wardatun Najih, M. Ulul Ikhwanin Najjah, Famirza Syifaun Nisa, Firda Hanikati Novitasari, Khofifah Indria Nur Halifah, Nur Nur Hasanah Nurcahyono, Septian Dwi Pramana, Adham Putra Pratama, Yongki Putra, Satrio Airlangga Raden Mohamad Herdian Bhakti Rahmatillah, Siti Ratna Tri Hardaningtyas, Ratna Tri Rizqi, Moch Ilham Khoirur Rohmah, Mimmatur ROHMAH, NUZULUR Rufi'i Satria Putra Utama Soleha, Faridatus Stiani, Sofi Nurmay Sujana, Ilham Alif Sukayasa Sulton Sholehuddin Sumaryam, Sumaryam Sutriman, Indah Ayu Syafiudin, Achmad Imam Taslim, M. Triyoga, Efriza Fahmi Usiaman, Aldi Waasiah, Rifatul Wahfiudin, Fajar Wahyuniar Asri, Nafadzila Wahyuningtyas, Nanik Wati, Hanis Putri Kurnia Wati, Ice Trisna Widarko, Agus Yusransyah, Yusransyah Zain, Dhanang Taufik Zidane, Muhamad Yazid