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All Journal Techno.Com: Jurnal Teknologi Informasi El Dinar Indikator: Jurnal Ilmiah Manajemen & Bisnis Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Jurnal Ketahanan Pangan Unnes Journal of Public Health Gema Kampus IISIP YAPIS Biak Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Indonesian Community Journal E-JRM PEDAMAS (Pengabdian Kepada Masyarakat) Sharef: Journal of Sharia Economics and Finance Journal of Islamic economics Perspectives (JIEP) Iqtishadia: Jurnal Ekonomi dan Perbankan Syariah Jurnal Perikanan Optimum: Jurnal Ekonomi dan Pembangunan
Mohammad Rizal, Mohammad
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Pengaruh Gaya Kepemimpinan, Komunikasi, Motivasi dan Disiplin Kerja Terhadap Kinerja Karyawan PT. PLTD Persero Sapudi Madura Maimun, Muhammad; Rizal, Mohammad; Wahyuningtyas, Nanik
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research was conducted at PT. PLTD Persero Sapudi Madura. This study aims to determine the effect of leadership style, communication, motivation and work discipline on employee performance. The type of research used is quantitative research. Primary data sources were obtained from questionnaire data measured using a Likert scale. The population in this study were employees of PT. PLTD Persero Sapudi Madura totaling 50 employees, then the number of samples was taken using the saturated sampling method. The results of this study indicate that 1) Leadership style, communication, motivation and work discipline simultaneously affect the performance of employees of PT. PLTD Persero Sapudi Madura. 2) Leadership style has a positive and significant effect on the performance of employees of PT. PLTD Persero Sapudi Madura. 3) Communication has a positive and significant effect on the performance of employees of PT. PLTD Persero Sapudi Madura. 4) Motivation does not have a significant effect on the performance of employees of PT. PLTD Persero Sapudi Madura. 5) Work discipline has a positive and significant effect on the performance of employees of PT. PLTD Persero Sapudi Madura. Keywords: Leadership Style, Communication, Motivation, Work Discipline, Employee Performance
Pengaruh Lingkungan Kerja, Stres Kerja Dan Motivasi Terhadap Produktivitas Karyawan (Studi pada PT Karyamega Putra Mandiri) Afiandi, Dian; Rizal, Mohammad; Utama, Satria Putra
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research seeks to analyze the influence of the work environment, job stress, and motivation on employee productivity in Verpak SKT division at PT Karyamega Putra Mandiri. A quantitative approach was employed, using non-probability sampling to select 72 employees as respondents. Data were analyzed using multiple linear regression analysis with the assistance of SPSS 25 software. The hypothesis test was performed the F-test to evaluate simultaneous effects and partial effects use t-test. The study findings reveal that simultaneously, the work environment, job stress, and motivation have a significant influence on employee productivity. Partially, each variable work environment, job stress, and motivation also significantly affects employee productivity. These findings emphasize the importance of creating a conducive work environment, effectively managing job stress, and providing appropriate motivation to enhance employee productivity. Keywords: Work Environment, Job Stress, Motivation, Employee Productivity
Pengaruh Customer Experience, Personalization, Customer Engagement Dan Online Customer Review Terhadap Loyalitas Pelanggan Kosmetik Wardah (Studi Kasus Pengguna Tiktok di Kota Malang) Wulandari, Cahya; Rizal, Mohammad; Wahyuningtyas, Nanik
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The study seeks to examine the effect of Customer Experience, Personalization, Customer Engagement, and Online Customer Review on customer loyalty of Wardah cosmetics in Malang City. The study method use quantitative approach purposive sampling, resulting in 100 respondents who are TikTok users. The data collected were analyzed through linear regression, and hypothesis test performed through F and t test. The findings indicate that, simultaneously, Customer Experience, Personalization, Customer Engagement, and Online Customer Review significantly influence customer loyalty. Partially, each of these independent variables also has a significant impact on customer loyalty to Wardah cosmetics. These results suggest that a positive customer experience, personalized services, strong customer engagement, and favorable online customer reviews can enhance customer loyalty.. Keywords: Customer Experience, Personalization, Customer Engagement, Online Customer Review, Customer Loyalty.
Pengaruh Green Product Knowledge, Lifestyle, Hedonic Shopping Motivation, Environmental Awareness Terhadap Brand Loyalty (Studi Kasus pada Pengguna The Body Shop di Kota Malang) Amanda, Dita; Rizal, Mohammad; Mahardani, Ahmad Subhan
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to determine whether the influence of green product knowledge, lifestyle, hedonic shopping motivation and environmental awareness on brand loyalty in users of The Body Shop in Malang City. This type of research is explanatory research using a quantitative approach. The population in this study were users of The Body Shop in Malang City who had purchased The Body Shop products. The sample used was 95 respondents. The data collection technique used a questionnaire. Data analysis using validity, reliability, normality, multicollinearity, heteroscedasticity, multiple linear regression analysis, F test (simultaneous), t test (partial), and the coefficient of determination (adjusted R2), through SPSS 25 tools. The results showed that the green product knowledge variable partially influenced brand loyalty. Lifestyle variables partially affect brand loyalty. Hedonic shopping motivation variable partially affects brand loyalty. The enviromental awareness variable partially affects brand loyalty. Green product knowledge, lifestyle, hedonic shopping motivation and enviromental awareness variables simultaneously affect brand loyalty.  Keywords: Green Product Knowledge, Lifestyle, Hedonic Shopping Motivation, Environmental Awareness, Brand Loyalty
EFEKTIVITAS ADANYA BANTUAN SOSIAL UNTUK MEMINIMALISIR KEMISKINAN PADA MASYARAKAT JEMBER Masrohatin, Siti; Maulidi, Ahmad Wasil; Rizal, Mohammad
PEDAMAS (PENGABDIAN KEPADA MASYARAKAT) Vol. 3 No. 02 (2025): MARET 2025
Publisher : MEDIA INOVASI PENDIDIKAN DAN PUBLIKASI

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Dalam negara berkembang semua masyarakatnya bisa dikatakan sejahtera manakala tingkat kemiskinanya rendah. Adanya bantuan sosial di tiap kota di Indonesia bisa meminimalisir kemiskinan pada suatu masyarakat. Di Jember adalah salah satu kota di Indonesia yang masyarakatnya bisa dikatakan tingkat kemiskinannya bisa rendah karena dengan adanya bantuan sosial yang diberikan oleh Pemerintah maupun Dinas Sosial. Masyarakat Jember yang tergolong dalam katagori ketidakmampuan dalam hal memenuhi kehidupan sehari-harinya akan diberikan bantuan sosial untuk meminimalisir kemiskinan. Efektivitas dalam penyaluran bantuan sosial sangatlah penting sekali, supaya bantuan yang disalurkan tersebut tidak salah sasaran dalam artian tepat kepada masyarakat yang membutuhkan bantuan sosial tersebut. Progaram bantuan sosial ini bertujuan untuk meminimalisir kemiskinan yang ada pada masyarakat Jember. Metode dalam pengabdian ini menggunakan motede pendekatan partisipatif dan community development yang mana dapat membantu memahami kebutuhan masyarakat. Hasil pengabdian ini menunjukkan bahwa adanya bantuan sosial yang diberikan oleh Dinas Sosial Kabupaten Jember kepada masyarakat jember bisa meminimalisir tingkat kemiskinan yang ada.
Implementasi E-Arsip Untuk Penyimpanan Dokumen Digital Pada PT BPD Jateng (Bank Jateng) Nilawati, Florentina Esti; Rizal, Mohammad; Rachmawanto, Eko Hari; Setiadi, De Rosal Ignatius Moses; Sari, Christy Atika
Techno.Com Vol. 18 No. 4 (2019): November 2019
Publisher : LPPM Universitas Dian Nuswantoro

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Abstract

Bank Pembangunan Daerah Jawa Tengah merupakan Bank milik Pemerintah Provinsi Jawa Tengah bersama-sama dengan Pemerintah Kota/Kabupaten Se-Jawa Tengah. Seiring dengan kemajuan teknologi pengarsipan di Bank Pembangunan Daerah Jawa Tengah memerlukan digitalisasi dalam hal pengarsipan data. Pengarsipan data adalah proses memindahkan data yang tidak aktif lagi digunakan ke perangkat penyimpanan terpisah untuk jangka panjang. Data arsip terdiri dari data lama, serta data yang harus dipertahankan untuk kepatuhan terhadap peraturan. Arsip data diindeks dan memiliki kemampuan pencarian sehingga file dan bagian file dapat dengan mudah ditemukan dan diambil. Backup data digunakan sebagai mekanisme pemulihan data yang bisa digunakan untuk mengembalikan data jika rusak atau hancur. Sebaliknya, arsip data melindungi informasi lama yang tidak diperlukan untuk operasi sehari-hari namun mungkin harus diakses sesekali. Arsip data berfungsi untuk mengurangi konsumsi penyimpanan primer dan biaya terkait, daripada bertindak sebagai mekanisme pemulihan data. Beberapa arsip data memperlakukan data sebagai read-only untuk melindunginya dari modifikasi, sedangkan data lain produk pengarsipan memperlakukan data sebagai read / write. Dengan dibangunnya e-Arsip pada PT. Bank Pembangunan Daerah Jawa Tengah (Bank Jateng) diharapkan di kemudian hari untuk proses pencarian dan penyimpanan data dapat dilakukan dengan mudah, sehingga dapat menghemat waktu dan tenaga pada proses pencarian arsip.
Pengaruh Harga, Promosi, Dan Kualitas Produk Terhadap Keputusan Pembelian Pada E – Commerce Tiktok Shop (Studi Pada Mahasiswa Universitas Islam Malang) Sujana, Ilham Alif; Rizal, Mohammad; Rahman, Fahrurrozi
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to test and explain the influence of price promotion and product quality on purchasing decisions. This study uses a quantitative approach which uses the maholtra formula to detemine the sample because the population is still not known for sure, seeing from the results of the maholtra dormula calculation the sample size is 80.This study uses a testing tool called spss. the test results on spss show that the t-test of the price promotion and product quality variables shows a value smaller than 0.05 so that it can be concluded that the price promotion and product quality variables have an effect on purchasing decisions and vice versa the f test also shows the same results of the price, promotion and product quality variables simultaneously affect purchasing decisions. Keywords : Price, Promotion, Product Quality, Purchasing Decisions.
Pengaruh Spiritual Marketing, Sharia Compliance, Customer Experience Dan Digitalisasi Banking Terhadap Loyalitas Nasabah Bank Syariah Indonesia Hasanah, Nur; Rizal, Mohammad; Novianto, Abdullah Syakur
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The rapid development of the Islamic banking industry in Indonesia presents challenges and opportunities for Islamic banks, including Bank Syariah Indonesia (BSI), in increasing customer loyalty. In this context, spiritual marketing, sharia compliance, customer experience, and banking digitalization are the main factors that can influence customer loyalty. This study aims to analyze the influence of these four variables on BSI customer loyalty. A quantitative approach was used with purposive sampling and accidental sampling techniques. The number of samples was determined using the Slovin formula, resulting in 100 respondents. Data was collected through distributing questionnaires to BSI customers and analyzed using SPSS. The analysis methods applied include validity test, reliability test, normality test, classical assumption test, multiple linear regression analysis, F test, t test, and coefficient of determination (R²) test. The results showed that spiritual marketing, sharia compliance, customer experience, and banking digitalization significantly affect customer loyalty. These findings confirm that a spiritual value-based marketing approach, compliance with sharia principles, good customer experience, and optimization of banking digitalization play an important role in increasing BSI customer loyalty.This research provides valuable insights for BSI management in designing more effective marketing and service strategies. By improving the quality of spiritual marketing, strengthening compliance with sharia principles, optimizing customer experience, and utilizing digital technology, it is hoped that customer loyalty can continue to be improved. In addition, this study recommends further studies to explore additional factors that can influence customer loyalty, such as service quality and product innovation in Islamic banking Keywords : Spiritual Marketing, Sharia Compliance, Customer Experience, Banking Digitalization, Customer Loyalty, Bank Syariah Indonesia (BSI).
Pengaruh Customer Experience dan Customer Value Terhadap Customer Loyalty Melalui Customer Satisfaction Sebagai Mediasi Pada Salama Meat Shop Nafisah, Wardatun; Rizal, Mohammad; Athia, Ita
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to analyze the influence of customer experience and customer value on customer loyalty through customer satisfaction as a mediation in Salama Meat Shop. The sampling technique used was to use the malhotra formula so that a sample of 80 respondents was obtained. The sampling technique used in this study by distributing questionnaires to Salama Meat Shop customers offline and online with a minimum of 2 purchases with the data analysis technique used is the Partial Least Square (PLS) approach. The data analysis methods used are measurement model or outer model test, validity test, reliability test, structural model test or inner model, using SmartPLS 3.0. The results of the study show that customer experience and customer value have a significant effect on customer loyalty. However, customer satisfaction does not have a significant effect on customer loyalty so that customer satisfaction cannot mediate customer experience and customer value to customer loyalty. Keywords: Customer Experience, Customer Value, Customer Loyalty, Customer Satisfaction.
Pengaruh Live Streaming, Online customer Review, Cashback Promotion Dan Discount Flash sale Terhadap Minat Beli Brand Pinkflash Di Aplikasi Shopee Aini, Syarifa; Rizal, Mohammad; Mahardani, Ahmad Subhan
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The development of digital technology has driven the growth of e-commerce in Indonesia, with Shopee as one of the leading platforms. One of the cosmetic Brands that has expanded through e-commerce is PinkFlash. This research seeks to examine the impact the influence of Live Streaming, online customer reviews, cashback promotions, and flash sales discounts on consumer purchasing decisions purchase intention for the  PinkFlash Brand on the Shopee application. This research employs a quantitative method with an explanatory research approach. The sample consists of students from Universitas Islam Malang who have purchased PinkFlash products on Shopee, with a total of 90 respondents. The sampling technique used is proportional sampling, and data is collected through questionnaires analyzed using multiple linear regression analysis. The results indicate that, simultaneously, Live Streaming, online customer Reviews, cashback promotions, and discount flash sales significantly influence purchase intention. Partially, the features of Live Streaming and online customer reviews have a noteworthy and positive impact on purchase intention, while cashback promotions and discount flash sales also contribute to increasing consumer attraction to PinkFlash products. These findings highlight the crucial role of digital marketing strategies in shaping consumer purchasing decisions in e-commerce. Keywords: Purchase Intention, Live Broadcast, Online Customer Feedback, Cashback Offers, Flash Discounts,  Shopee, PinkFlash.
Co-Authors Abdullah Syakur Novianto Afiandi, Dian Agung Wicaksono Aini, Syarifa Aisyah, Diana Sari Alan, Tri Setyo Budi Alfian Budi Primanto Ali, Nurain Alistin, Dita Putri Amanda, Dita Amanda, Nina Septira Putri Ambarsari, Ida Fitriana Andi Normaladewi Apsarini, Nabila Wahyu Arifin, Mochammad Zainul Arini Fitria Mustapita Arsyianto, Muhammad Tody Azez, Muchamad Abdul Azizah, Yasmin Nur Baruda, Nu’man Hakiki Bastomi, Mohamad Bayu Wicaksono Cahya Wulandari Christy Atika Sari Damayanti, Erika De Rosal Ignatius Moses Setiadi Denavia, Putri Dita Roosemella Paramadina Ediningsih, Firda Eko Hari Rachmawanto Ermawati Ermawati Fahrurrozi Rahman Florentina Esti Nilawati Gofur, Iqbal Abdul Hadi Sunaryo Hermawan, Gugus Hutama, Genta Arya Indriani, Ferlia Indriyati, Rika Irwan Irwan Ita Athia Itsnaini, Ahmad Ilyas Junaidi Junaidi Kamtari, Gita Ade Kartika Sari, Arista Fauzi Khalikussabir, Khalikussabir Khasmir, Khasmir KHOIRUL ANAM Kholilah, Dilafatul Khuluq, Habib Husnul Kurniatin, Titin Laila, Azza Nur Lestari, Vita Dwi M. Agus Salim Al Fathoni Maharani, Puteri Aurelia Mahardani, Ahmad Subhan Maharisna, Robby Yudha Mahfud, Ah Syaifudi Maimun, Muhammad Masrohatin, Siti Maula, Moh Hafi Nasil Maulidi, Ahmad Wasil Muhajir Muhajir, Muhajir Muhammad Ridwan Munawaroh, Mufrida Nafisah, Wardatun Najih, M. Ulul Ikhwanin Najjah, Famirza Syifaun Nisa, Firda Hanikati Novianto, Abdullah Syakur Novianto Novitasari, Khofifah Indria Nur Halifah, Nur Nur Hasanah Nurcahyono, Septian Dwi Pramana, Adham Putra Pratama, Yongki Putra, Satrio Airlangga Raden Mohamad Herdian Bhakti Rahmatillah, Siti Ratna Tri Hardaningtyas, Ratna Tri Rizqi, Moch Ilham Khoirur Rohmah, Mimmatur ROHMAH, NUZULUR Satria Putra Utama Soleha, Faridatus Stiani, Sofi Nurmay Sujana, Ilham Alif Sukayasa Sulton Sholehuddin, Sulton Sumaryam, Sumaryam Sutriman, Indah Ayu Syafiudin, Achmad Imam Taslim, M. Triyoga, Efriza Fahmi Usiaman, Aldi Waasiah, Rifatul Wahfiudin, Fajar Wahyuniar Asri, Nafadzila Wahyuningtyas, Nanik Wati, Hanis Putri Kurnia Wati, Ice Trisna Widarko, Agus Yunita Yunita Yusransyah, Yusransyah Zain, Dhanang Taufik Zainal Abidin Zidane, Muhamad Yazid