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Retno Sari
Department Of Pharmaceutics, Faculty Of Pharmacy, Universitas Airlangga
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa

 1 
PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN PASIEN HEALTH CARE BATAM Sari, Retno; Syaifullah, Syaifullah
SCIENTIA JOURNAL Vol 1 No 2 (2019): Volume 1 No 2 2019
Publisher : LPPM Universitas Putera Batam

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Abstract

In this study entitled The Influence of Service Quality and Trust in Satisfaction of Batam Health Care Patients, The purpose of this study was to determine the quality of services implemented by the Tamrin Health Care and Trust Clinic of patients towards the Tamrin Health Care Clinic that was used was using quantitative methods and using questionnaires. Are there any effects of service quality on patient trust and satisfaction. The sampling method in this study is to use probability sampling method, which is a sample lighting technique that provides equal opportunities for each member of the population to be selected as a sample. Thus Service Quality (X1) and Trust (X2) have a positive effect on Patient Satisfaction (Y) at Tamrin Health Care Clinic. That is Service Quality variable (X1) proves with significant value (0,000) <alpha value (0,05) and value so that t count> t table 5,919> 1,9717, Trust variable (X2) is significant (0,006) <alpha value (0,05) ) and value so that t count> t table 2,785> 1,9717, variable Patient Satisfaction (Y) is significant (0,000) <alpha value (0,05) and fcount> f table (32,886> 3,04).
Co-Authors Abd Hakim Laenggeng, Abd Hakim Abhimata Paramanandana Adhitiawarman, Adhitiawarman Adjat Sudradjat Agustin Agustin Alam, Gust Rizki Samudra Noor Andi Saifah Andi Saryoko Anggai, Rifka Anggraini Annisa Maulidia Rahayyu Ardiputra, Muh Akbar Arief Cahyo Wibowo Bambang Sardi Bastoni Semendawai Budi Santoso, Satrio Dewanthy, Kyrana Sekar Dewi Isadiartuti Dewi Isadiartuti Dhurriah Zain Dicky Kurniawan, Muhammad Dinda Monika Nusantara Ratri Dini Retnowati Dini Retnowati Diyah, Nuzul Wahyuning dwi hartanto Dwi Setyawan Eka Saputra, Bagas Eryka A. Novarinandha Esti Hendradi Fadjar Mulya Fauzia, Alfi Nur Febrianti, Clara Firmansyah, Mochamad Lutfi Firmansyah, Mochammad Lutfi Fitrallisan Fitrallisan Guli, Musjaya Hardini, Erza Shafiah Zahraani Pravita Hasan, Wafiqah Latuapo Ida Ayu Putu Sri Widnyani Idha Kusumawati Ilma Amalina Imam Sujadi Intan Nurul Rizki Irma Purnamasari, Ade Junadhi, Junadhi Juni Ekowati Kresna Ramanda Laksono Trisnantoro Lemako, Gideon Sulivan Lumbantoruan, Daniel M. Agus Syamsur Rijal Marcellino Rudyanto Maria Lucia Ardhani Dwi Lestari Marlina Marlina Miatmoko, Andang Mirza Ardella Saputra Mochammad Hatta Muchammad Farchan Chanif Muchammad Farchan Hanif Mufariha, Mufariha Muh Agus S Rijal Muhammad Aditya Bryan Rahadi Muhammad Agus Syamsur Rijal Muhammad Fahrizal Himawan Muhammad Ilyas Mulyana, Septian Dwi Muzakki Ramadhan, Naufal Nasution, Ramadhani Syafitri Nugroho, Dito Pradita Nur Rahmiati, Nur Patigu, Rosy Feraningsih Pawahid Pawahid Pohwain, Berkhat Agung Prastika Krisma Jiwanti Prawiro, Sumarno Reto Raden Joko Kuncoroningrat Susilo Rahayyu, Annisa Maulidia Rahma Rahma Rahmawati, Nurul Dina Rahmiati Rahmiati Ramadanil Pitopang Ramadhan, Wahyu Satria Ramadhani, Firmansyah Ardian Rani Naomi Panjaitan Ratih Yulia Hayuningtyas Ridwansyah Ridwansyah Rifka Anggraini Anggai Rijal, Agus Syamsur Rijal, M. Agus Syamsur Rinaldi Dikanda, Arif Rohana, Melissa Rosyda, Susy Sartini Sartini Seimahuira, Syarah Septian Nafiatul Khasanah Siammita, Dhea Anansya Siti Nurhasanah Nugraha Sugiyartono Sugiyartono Sugiyartono, Sugiyartono Suhailah Hayaza Sukardiman Sulistyowati, Melanny Ika sultan, firdaus SUZANA, SUZANA Tahta Amrillah Taopik Hidayat Theo, Deli Tri Atmojo Kusmayadi Tristiana Erawati Tutiek Purwanti Tutik Sri Wahyuni Widji Soeratri Yeremia Budi Cristian