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All Journal Jurnal Manajemen dan Agribisnis Jurnal Manajemen Terapan dan Keuangan Jurnal Dimensi EQUILIBIRIA Measurement : Jurnal Akuntansi Agricore: Jurnal Agribisnis dan Sosial Ekonomi Pertanian Unpad JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS JOURNAL OF APPLIED BUSINESS ADMINISTRATION BENING Jurnal Trias Politika Jurnal Ide Bahasa Jurnal Manajemen, Organisasi, Dan Bisnis PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Jurnal Manajerial dan Bisnis Tanjungpinang
Ervin Nora Susanti, Ervin Nora
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Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : JOURNAL OF APPLIED BUSINESS ADMINISTRATION

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Organizational determinants of mobile population administration service performance in Batam City Aurisa, Risqina; Susanti, Ervin Nora; Hamta, Firdaus
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12188

Abstract

Mobile population administration services (Jemput Bola) have become a critical instrument for extending civil document coverage in archipelagic regions of Indonesia, yet the organizational factors driving their field-level performance remain insufficiently understood. studies have predominantly examined conventional office-based public services and have not integrated leadership, communication, work structure, team dynamics, and organizational environment within a single analytical framework for mobile service contexts; this study aimed to address that gap by analyzing the partial and simultaneous influence of transformational leadership, interpersonal communication, division of work, teamwork, and organizational climate on mobile service performance. A quantitative explanatory study using a census technique was conducted on 50 field officers of the Department of Population and Civil Registration, Batam City, with data collected through validated 5-point Likert scale questionnaires and analyzed using multiple linear regression with SPSS version 26. All five variables had positive and significant partial effects on service performance; simultaneously, the model was significant (F = 25.284; p < 0.001) with an Adjusted R² of 0.713. Teamwork emerged as the most dominant factor (β = 0.312; p = 0.001), followed by transformational leadership (β = 0.245; p = 0.007), while division of work showed the smallest coefficient (β = 0.185; p = 0.046). In mobile service environments characterized by high interdependence and field uncertainty, relational-collective factors (teamwork, leadership) exert stronger influence than structural-procedural factors (division of work), suggesting that proactive public service improvement strategies should prioritize team cohesion and inspirational leadership development.
Human Capital Development and Performance Management as Determinants of Productive Employee Performance in Public Population Services Ramahzaleni, Ramahzaleni; Susanti, Ervin Nora; Hamta, Firdaus
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12190

Abstract

This study analyzes the contribution of human capital development factors (training, mentoring, coaching) and performance management factors (performance appraisal, reward system) toward productive employee performance at the Department of Population and Civil Registration (Disdukcapil) of Batam City. Drawing on Human Capital Theory, Competency Theory, Performance Management Theory, and the Two-Factor Theory of Motivation, this study argues that sustainable productive performance requires the simultaneous integration of capability development and motivational reinforcement. An explanatory quantitative design with census (saturated sampling) technique was employed, involving all 100 Disdukcapil employees as respondents. Data were collected through validated 5-point Likert scale questionnaires and analyzed using Multiple Linear Regression with classical assumption tests. The results indicate that, simultaneously, the five variables contribute significantly to productive performance (Adjusted R² = 0.766; F = 69.40; p < 0.001). Partially, all five variables showed positive and significant effects. The Reward System was found to be the most dominant factor (β = 0.312; t = 4.512; p < 0.001), followed by Training (β = 0.245; t = 3.124; p = 0.002). These findings suggest that in the compliance-oriented Indonesian public sector, extrinsic motivational drivers exert stronger immediate effects on productivity than capability development alone, highlighting the need for integrated HRM strategies that balance recognition-based motivation with continuous competency enhancement.
Co-Authors Achmad, Amsakar Aini, Shayla Hurul Alpino Susanto, Alpino Amin, Saifuddin Amira Amira Andi, Feri Andika, Sri Angelina, Shelin Anik Herminingsih Ariskasari, Rita Aristiani, Lisa Ayu ariyati, Yannik Aurisa, Risqina Aviadi, Dedi Awiskarni, Awiskarni Ayu Pratiwi, Ayu Azura, Nur Bakri Bakri Bin A. Ghani, Muhammad Faizal Bon, Abdul Thalib Bte Salman, Nola Fibriyani Catur Fatchu Ukhriyawati Clarensia, Regina Antonius Desfika, Indri Desi Surlitasari Dewi Desi, Velya Tri Dewi, Kezia Eka Sari Donanda, Pronica Imel Dwi Afni Maileni, Dwi Afni Dwi Septi Haryani Fatuhrohim, Paras Fauzar, Selvi Fenny Fenny Ferdy . Firdaus Hamta, Firdaus Fitriyanti, Morina Fujiantoro, Avilia Pradesti Gandhi Sutjahjo Guchy, Restia Octane Gultom, Benhur Guntoro, Erwanto Hadi, Moch. Aminuddin Haryadi, Imron Heriyanto, Mega Ilfi Nur Diana Inaose, Herlina Ismanto, Widodo Ivan Kurniawan Kristianto, Gatot Kristina, Geofani Kusdiyanti, Erma Lubis, Almatia Efendi Lukmanul Hakim Mahmud Mahmud Megah S, Suswanto Ismedi Monika, Tiara Muasis, Ridha Muhammad Firmansyah, Muhammad Muhammad Iqbal Mulyadi, Aris Munzir, T. Nabela, Nabela Nainggolan, Adinda Rachel Nasrul, Herni Widiyah Nasutioni, David Natta, Usma Novelita, Naomi Mars Nurul Hasanah Octaria, Metha Oktavianti Oktavianti Palaniappan, Ananda Kumar Panjaitan, Angels Dermika Pramesti, Adelia Widya Pratama, Hadri Purnomo, Asep Tomi Purwaningrum, Ajeng Handayani Rahmat Rahmat Ramadhan, Denny Ammari Ramahzaleni, Ramahzaleni Ramayanti, Vidia Putri Ramon Zamora, Ramon Ridwan Afandi Rosdiana Rosdiana Sari, Wanda Novita Sasmito, Yudo Prio Sastra Tamami, Sastra Sihombing, Jonmaianto Simamora, Andika Simatupang, Mona Rebeca Sipnarong, Sipnarong Sirait, Sindy Deswita Natalia Sitompul, Saor Hasudungan Situmorang, Citra Betha Sri Langgeng Ratnasari Sri Mulyati Suhana Suhana Sulastri Manurung, Sulastri Suriani, Suci Suryalisman, Suryalisman Syahira, Alqarina tanjung, rona Tawee, Seow Tibrani Tibrani, Tibrani Triayomi, Kholdi Septi Utama, Martini Plantika Dwi Wardani, Dian Wiris Woro Wijanarko, Rahmat Winarso, Widyo Yudianto, Peri Zahara, Nasyiva Zulkifli Zulkifli