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All Journal SEPA: Jurnal Sosial Ekonomi Pertanian dan Agribisnis Scientific Journal of Informatics Jurnal SEPA (Social Economic and Agribusiness Journal) Jurnal SOLMA Martabe : Jurnal Pengabdian Kepada Masyarakat Informatika : Jurnal Informatika, Manajemen dan Komputer IJoASER (International Journal on Advanced Science, Education, and Religion) Jurnal Teknologi Dan Sistem Informasi Bisnis Best Journal (Biology Education, Sains and Technology) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Agrotropika Continuous Education : Journal of Science and Research Jurnal Al-Qiyam Jurnal Tana Mana Jurnal Ekonomika Dan Bisnis Jurnal Sains dan Teknologi Eduvest - Journal of Universal Studies Indonesian Journal of Multidisciplinary on Social and Technology Jurnal Sistem Informasi dan Informatika AN-NAS: Jurnal Pengabdian Masyarakat Jurnal Imiah Pengabdian Pada Masyarakat (JIPM)

Sularno Sularno, Sularno

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Author-ID : 586164

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Evaluasi Layanan Mooc Aplikasi Pintar Menggunakan Framework ITIL V4 Pada Pusdiklat Teknis Kemenag Sumbar Faiz, Muhammad Raja; Ananda, Rifki; Aprialsyah, Muhammad Syahril; Sularno, Sularno
Jurnal Sains dan Teknologi (JSIT) Vol. 4 No. 3 (2024): September - Desember
Publisher : CV. Information Technology Training Center - Indonesia (ITTC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jsit.v4i3.2471

This research aims to evaluate the effectiveness of the PINTAR application, a Massive Open Online Course (MOOC) platform designed to support the training of State Civil Apparatus (ASN) within the West Sumatra Ministry of Religion. Using the ITIL V4 framework, this research assesses service quality, user satisfaction levels, and identifies areas that require improvement to ensure applications can provide optimal benefits. Evaluation is carried out through direct observation of application use, in-depth interviews with stakeholders, and distributing questionnaires to users. The research results show that the PINTAR application has met most of the service quality standards, especially in terms of accessibility, relevance of training materials and interactive features offered. However, there are several weaknesses that need to be corrected, such as limited transparency in managing user data, a lack of regular service evaluations, and the responsiveness of technical support which is still not optimal. Users highly appreciate the time flexibility, ease of navigation, and interactive features such as learning simulations and live sessions with expert instructors. On the other hand, the survey also revealed the need to strengthen technological infrastructure and increase the competence of technical support teams to handle user complaints more effectively. By applying ITIL V4 principles, this research offers strategic recommendations for further development of the PINTAR application. Recommended improvement steps include increasing governance transparency, additional training for technical teams, development of more sophisticated reporting features, and regular evaluation of training materials. In conclusion, although the PINTAR application has made a significant contribution in supporting ASN training, continuous improvement efforts are needed to ensure this application can continue to be relevant and provide maximum added value for users.

Pengembangan Modul Taksonomi Tumbuhan Tinggi Melalui Eksplorasi Dan Karakterisasi Famili Myrtaceae Di Taman Buah Lubuk Pakam Rafika, Dini; Fefiani, Yusri; Sularno, Sularno
BEST Journal (Biology Education, Sains and Technology) Vol 7, No 2 (2024): September 2024
Publisher : Program Studi Pendidikan Biologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/best.v7i2.10495

Penelitian ini merupakan penelitian pengembangan. Tujuan penelitian ini adalah mengembangkan modul Taksonomi Tumbuhan Tinggi di kawasan Taman Buah Lubuk Pakam yang valid dan praktis. Penelitian pengembangan yang digunakan adalah menggunakan model 4D Thiagarajan. Hasil penelitian menunjukkan pada tahap define dihasilkan pemetaan terhadap capaian pembelajaran dan tujuan pembelajaran matakuliah Taksonomi Tumbuhan Tinggi pada materi eksplorasi dan karakterisasi famili myrtaceae di Taman Buah Lubuk Pakam. Tahap Design menunjukkan format modul yang akan dikembangkan. Tahap develope menunjukkan hasil validasi oleh validator menyatakan modul Taksonomi Tumbuhan Tinggi melalui eksplorasi dan karakterisasi famili myrtaceae di Taman Buah Lubuk Pakam dinyatakan valid dan hasil angket respons mahasiswa terhadap modul positif. Modul Taksonomi Tumbuhan Tinggi melalui eksplorasi dan karakterisasi famili myrtaceae di Taman Buah Lubuk Pakam yang dihasilkan sudah memenuhi kriteria valid dan praktis

Analisis Implementasi Framework ITIL V.4 Dalam Peningkatan Manajemen Layanan Di Aplikasi MyTelkomsel Syahrul Fathan, M. Rafly; Hikmah, Nazil Tul; Deswanto, Zikra Mulya; Sularno, Sularno
Jurnal Sains dan Teknologi (JSIT) Vol. 4 No. 3 (2024): September - Desember
Publisher : CV. Information Technology Training Center - Indonesia (ITTC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jsit.v4i3.2456

Penelitian ini bertujuan untuk menganalisis penerapan framework ITIL V.4 dalam pengelolaan layanan aplikasi MyTelkomsel, dengan fokus pada proses-proses utama seperti Incident Management, Problem Management, Service Request Management, dan Continual Service Improvement (CSI). Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif, yang melibatkan wawancara mendalam, observasi langsung, dan analisis dokumentasi terkait untuk mengumpulkan data. Hasil penelitian menunjukkan bahwa penerapan ITIL V.4 di MyTelkomsel telah memperbaiki respons terhadap insiden dan stabilitas layanan, namun masih terdapat area yang perlu diperbaiki, seperti peningkatan otomatisasi dan pengelolaan feedback pelanggan. Penelitian ini merekomendasikan pengembangan prosedur baru dalam Incident Management, pemanfaatan survei kepuasan pelanggan, serta penerapan best practices dari industri lain untuk meningkatkan kualitas layanan dan kepuasan pelanggan. Temuan ini diharapkan dapat memberikan kontribusi dalam peningkatan manajemen layanan TI dan meningkatkan pengalaman pengguna aplikasi MyTelkomsel.

Segmentasi Pelanggan Berdasarkan Pendapatan Dan Skor Pengeluaran Menggunakan Metode K-Means Muhammad, Hafidz; Haryadi, Husna; Sularno, Sularno
Jurnal Sains dan Teknologi (JSIT) Vol. 4 No. 3 (2024): September - Desember
Publisher : CV. Information Technology Training Center - Indonesia (ITTC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jsit.v4i3.2468

Penelitian berjudul "Segmentasi Pelanggan Berdasarkan Pendapatan dan Skor Pengeluaran Menggunakan Metode K-Means" bertujuan untuk mengoptimalkan strategi pemasaran dengan membagi pelanggan ke dalam segmen yang terstruktur dan bermakna. Analisis perilaku pelanggan menjadi hal penting dalam lingkungan bisnis yang kompetitif, terutama di sektor ritel, di mana pemahaman terhadap pola pengeluaran sangat penting untuk pengambilan keputusan yang efektif. Studi ini menggunakan dataset Mall_Customers, yang mencakup variabel seperti Pendapatan Tahunan dan Skor Pengeluaran, sebagai dasar segmentasi. Algoritma K-Means dipilih karena efisiensinya dan kemampuannya menangani data numerik, memberikan wawasan tentang perilaku belanja pelanggan melalui analisis klaster. Penelitian ini menjelaskan tahapan preprocessing, termasuk normalisasi data dan seleksi fitur, yang sangat penting untuk memastikan hasil klasterisasi yang akurat. Jumlah klaster optimal ditentukan menggunakan Davies-Bouldin Index, menghasilkan lima klaster yang berbeda, masing-masing dengan karakteristik pendapatan dan pola pengeluaran yang unik. Klaster-klaster ini mencakup kategori pelanggan penting, seperti kelompok berpendapatan tinggi tetapi pengeluaran rendah, serta segmen premium dengan pengeluaran tinggi. Hasil penelitian menunjukkan efektivitas K-Means dalam segmentasi pelanggan untuk pemasaran yang lebih terarah. Wawasan yang diperoleh, misalnya, dapat digunakan untuk merancang strategi promosi, alokasi sumber daya, dan interaksi pelanggan yang dipersonalisasi. Selain itu, penelitian ini mengakui beberapa tantangan, seperti sensitivitas terhadap pemilihan centroid awal dan penentuan jumlah klaster yang ideal, dengan menawarkan penyesuaian metodologi untuk mengatasi kendala tersebut. Penelitian ini memberikan kontribusi pada pemahaman akademis tentang aplikasi data mining di sektor ritel, menyediakan kerangka kerja praktis untuk memanfaatkan data pelanggan.

Sistem Informasi Geografis Web Untuk Menentukan Objek Wisata Kota Bukittinggi Andriyani, Novi; Sularno, Sularno
Jurnal Sistem Informasi Dan Informatika Vol 1 No 1 (2023): Januari 2023
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

The city of Bukittinggi is a city with cool air, because it is surrounded by the hills of Singgalang and Merapi, so that the city of Bukittinggi is in great demand by local and foreign tourists. This is because the city of Bukittinggi has interesting tourist attractions. However, for tourists who come to the city of Bukittinggi, several problems arise. And, of course, tourists don't know the area they are visiting. But finding the location of a tourist attraction is certainly a difficult thing to do without knowing the ins and outs of the place to be visited. Meanwhile, according to the latest data collected, there are 10 tourist attractions spread across the city of Bukittinggi. Why less? Considering that the City of Bukittinggi is a small city so that tourists only know the clock time, the Tourism Geographic Information System for the City of Bukittinggi based on a mobile website is expected to be able to overcome this problem. In this system, the user only needs to open a mobile website-based geographic information system online, and the system will display the nearest tourist location that can be reached by the user, so that the user can quickly find the tourist location. Based on the geographic location shown on the map.

Digitalisasi Lokasi SMK Di Kota Padang Menggunakan Web Gis adha, Hasbi; Sularno, Sularno; Fardika, Faradika
Jurnal Sistem Informasi Dan Informatika Vol 1 No 1 (2023): Januari 2023
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

The city of Padang is the capital of the province of West Sumatra and also the city of education in the province of West Sumatra. Karna is the capital of the province of West Sumatra, the city of Padang has a very good education. How many problems do people who continue their education in the city of Padang get? An educational website records that there are around 191,155 students scattered throughout the city of Padang. Why so many, because the city of Padang is the capital city of West Sumatra province, therefore, the city of Padang has become an educational destination for village children to study in the city. Digitizing the location of the high school in Padang city is expected to be a solution for students who are looking for or Hakan who doesn't know the location of the SMA in Padang city. In this system, users only need to open the digitalization of the location of the vocational school on their smartphone when they come to the city of Padang, then the existing system will direct the user to take the path that is closest to the vocational school that students are looking for from outside or from within the city of Padang. This will make it very easy for users to find the location of the school they want to go to.

Digitalisasi Dalam Penentuan Objek Pariwisata Dan Homestay Berbasis Web Berdasarkan Geografis Sumatera Barat Kasiba, Alex Muhamad; Sularno, Sularno
Jurnal Sistem Informasi Dan Informatika Vol 1 No 1 (2023): Januari 2023
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Abstrac: Sumatera barat merupakan provinsi yang mempunyai potensi pariwisata yang basar, hampir di setiap daerahnya memiliki objek wisata yang bagus dan tentunya juga dengan keanekaragaman masakan tradisionalnya . Namun potensi pariwisata ini tidak banyak di ketahui oleh wisatawan, sebab kurangnya informasi tentang pariwisata khususnya buat kota-kota kecil di sumatera barat. disamping itu, informasi yang ada selama ini hanya pada objek wisata di kota-kota besar. mengacu pada permasalahan tersebut maka penelitian ini mengkaji Potensi Pariwisata provinsi sumatera barat khususnya untuk pariwisata di kota kecil memanfaatkan WebGis dengan menggunakan Google Maps API KEY, PHP, MYSQL dan MapScrip. Berdasarkan pemahaman diatas, maka temuan dalam penelitian ini adalah 1) Struktur tabel dalam arcview, perlu dibangun sampai tingkat desa untuk menberikan informasi posisi daerah wisata secara lebih detail; 2) Salah satu daya Tarik dalam WebGIS ini adalah fasilitas fitur pencarian homestay dalam WebGIS untuk membantu pengguna dalam mendapatkan informasi lokasi secara detail.

Sistem Informasi Geografis Petshop Di Kota Padang Berbasis Website Febrian, Wahyu; Sularno, Sularno; Mulya, Dio Prima
Jurnal Sistem Informasi Dan Informatika Vol 1 No 1 (2023): Januari 2023
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

The amount of tertiary requirements that individuals consume is rising along with the times. People have different priorities, and things like hobbies, wealth, and social standing can affect this priority scale. Keeping animals as pets, including cats, dogs, birds, snakes, and others, is one example of this pastime. The growing popularity of pets creates a significant demand for a location that can adequately house and offer a range of equipment, supplies, and services connected to pet upkeep and care. Pets Keep is a site that offers products to satisfy pet needs and animal care services, and there are additional pet lodgings such places where you may leave your pet, veterinary clinics, and grooming or puppy salons for caring for animals. A pet store is a location that offers supplies for pets and animal care services, and there are also pet hotels—places where people may leave their pets—as well as difficult-to-find pet clinics for veterinarian checkups, pet grooming, and pet salons for animal care find in PadangCity Aera.

Sistem Informasi Geografis Pemetaan Tempat Kos-Kosan Berbasis Web Di Kota Padang Trianto, Muhammad Wawan Fakhry; Sularno, Sularno; Zulfahmi, Zulfahmi
Jurnal Sistem Informasi Dan Informatika Vol 1 No 1 (2023): Januari 2023
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Geographic Information System is a geospatial software system that has the ability to build, store, manage and display geographically referenced information. This research is motivated by the availability of very limited information regarding the location of boarding houses which causes students, especially new students, who tend not to have accurate and relevant information so they do not know which locations have affordable boarding houses, near lectures, workplaces, or educational institutions. Therefore the purpose of this research is to provide complete information about boarding houses, students do not need to spend time visiting boarding houses one by one in search of information about boarding houses. With an informative web-based geographic information system mapping boarding houses and interesting so that it can make it easier for users, especially new students who want to do a search for boarding houses around the Padang area. The results of this Web-based Boarding Map Mapping Information System research can provide information about boarding houses which can make it easier for users to search. Ari boarding houses such as facilities, room availability, rental fee information, and the location of the boarding house, and a map to show the location of the boarding house.

Transformasi Data Geospasial: Masjid Dan Mushalla Di Kelurahan Kampung Baru Nan XX Saputra, David; Astri, Renita; Sularno, Sularno
Jurnal Sistem Informasi Dan Informatika Vol 3 No 1 (2025): Januari 2025
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jiska.v3i1.1876

The Kampung Baru Village Mosque/Musalla Geographic Information System (GIS) is a web-based application designed to provide accurate and easily accessible information about the locations, facilities, and activity schedules of mosques and musallas in the area. The system utilizes digital mapping technology to visually and interactively display spatial data. Users can search for mosques or musallas based on name, location, or desired facilities. Additionally, the system is equipped with a navigation feature integrated with popular mapping applications to facilitate users in finding routes to places of worship. With this system, it is hoped that it can improve convenience and ease for Muslims in carrying out their religious duties and strengthen ties among the congregation.

Co-Authors Abdila, Nurani Ade Sumiahadi, Ade adha, Hasbi Adi Kurniawan Adriani, Fazira Afrah, Wasihatul Afrita, Dwi Laras Sakti ahmad kamal, ahmad Aini, Hasyiyatul Aisyah Rendini Aizil Nasri Aldi Akbar Amanda Paradita Adha Amat Sofiyan Amelia, Refna Amelia Amri, Reza Sugara Ananda Dwi Anjeny, Jenu Ananda, Rifki ANDRIYANI, NOVI Anggraini, Putri Anjeny, Ananda Dwi Anjeny Aprialsyah, Muhammad Syahril Apriliani, Yessi Apriliani Astri, Renitra Azwar, Edi Bako, Amanda Budi, Rahmad Setia Budiman, Agsel Anugrah Chairunnisa, Fadilla Chairunnisa Cinta Hanaya Claresta Aimee Firjatullah Dahlia Nauly Dea Stevy Husna Desi Fauziah Bahri desmiyuna, afifah Deswanto, Zikra Mulya DEWI LAKSANA JANNATY Diaguna, Ridwan Diani Tanjung, Dian Dila Kurnia DILA NURRAHMADANI Diva Ramadhan Fianda Dwivira Alviani Prista Efand, Elena Meike Efand ELFARISNA ELFARISNA Erlina Rahmayuni, Erlina Evirawati, Adelia Putri Fadhilaturrahmi Fadhilaturrahmi Faiz, Muhammad Raja Fandi, Sonia Sri Fandi Faradika, Faradika Fardika, Faradika FARIHEN, FARIHEN Fatimah Azahra Fauzan Anshari Fauziah Zulvios Febrian, Wahyu Firjatullah, Claresta Aimee Firjatullah Hariefan Saputra Haryadi, Husna Haryanto, Lorenta In Hasanah, Khamsatul Herman, Welly Hikmah Hayati Hikmah, Nazil Tul Ilahi, M. Eric Ilham Azhar Fikri Immawati, Sri Irfany, Annisa Rahayu Jefica Septriana Karissa Mulia Kasiba, Alex Muhamad Kurnia, Redha Kurnia Lisya, Rahma Litdia, Litdia M Agung Hermawan M Eric Illahi M Fatur Rahman M. Wily Mahmuda maha rani Maharani, Putri Garda Mahardika, Ahmad Zaki Maidiansyah, Eko Marcellino, Anggit Mediani, Rahma Meliyandani, Cindy Meliyandani Miranda Muhammad Fadhel Muhammad Rivai Muhammad Yahya Muhammad, Hafidz Mujtaba, Imam Mujtaba Mulya, Dio Prima mulya, Dwiki Mutia Aulia Nabilla Dwi Puspita Nada Alifia Nadinda, Nadinda Najwa Febry Hardiyessi Nasywa Adillah Ningrum, Nurmah Nova Dilastri Novadilastri Novadilastri, Novadilastri Novita, Yolanda Novita Novrizarny, Sinthya Nurhaliza, Siti Nurhaliza Nurhasnah Manurung, Nurhasnah Nurul Hikmah Farisy Oktavia, Nabilla Pane, Cut Indah Anggraini Paramuji, Muji Poppy Rahayu, Poppy Prasetyo, Andre Pratama, Dimas Yoga Pradipta Putra, Aulia Darma Putra Putra, Fabian Anugrah Putra Putri Indri Yani Putri, Citra Aulia Putri, Marcella Deani Putri, Selvia Rahmayanti Putri R. Sapto Hendri Boedi Soesatyo Rafi Ramadino Rafika, Dini Raihan Fahrezi, Muhammad Ramadhan, Okki Ramadona, Lola Ramdhan Witarsa Rasyadah Fadhillah Razi A., Muhammad Renita Astri Retnita Ernayani Lubis Riani Hutajulu Ridha Yasman, Alifia Riesa , Rafidola Mareta Riesa Riesa, Rafidola Mareta Riesa Risma Risma, Risma Riva Nurul Hasanah Rizal, Muhammad Syahrul Rizky Putra, Rizky Rometdo Muzawi, Rometdo Romi Romi, Romi Saiful Saiful Saputra, David Sarah Mujahidah Sari, Intan Utna Sari, Mellysa Permata Sarjani, Alvita Sekar Setianingsih, Dewi Shillfia Widya Putri Sholehuddin, Sholehuddin Silva Febria Yutrisna Siska Mariyanti Siti Rochaeni, Siti Sodiq Jauhari Sujatmiko, Wandi Sultan Ikram Al Afi Suwarto Suwarto Syahrul Fathan, M. Rafly Syinta Yollivia Tambunan, Muhammad Iqbal Haitame Tarigan, Lola Zeramenda Br Tarisa Amimi Tasya Desma Albarokah Tiara Dwi Andriansyah Trianto, Muhammad Wawan Fakhry Veronika Veronika Viola Rahmadani Vitri, Gusni Wahyu Gemilang, Girang Wahyuni, Mitha Warsodirejo, Pandu Prabowo Wulan Nofita Ningsih WULANDARI Yoyon Efendi Yuliana, Fina Yusri Fefiani Zaki, Furqhan Fatur Zalfaa Salsabil Andiva Zikriyya Turrabi’ah Hanif Zulfahmi Zulfahmi Zulfikri, Ahmad Zulfitri Yani

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