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All Journal ARISTO Jurnal Ilmiah Universitas Batanghari Jambi Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Jurnal Ilmiah Wahana Bhakti Praja The Journal of Society and Media Al-Kharaj: Journal of Islamic Economic and Business Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Jurnal Ilmiah Ilmu Administrasi Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Community Empowerment Mitra Mahajana: Jurnal Pengabdian Masyarakat Jurnal Abdimas Ekonomi dan Bisnis International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Sosiologi Dialektika Sosial jurnal administrasi politik dan sosial Journal of Business, Social and Technology Jurnal Adijaya Multidisiplin Jurnal Media Ilmu IPSSJ
Katriza Imania
Universitas Sriwijaya, Indonesia.
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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The Quality of the Online Mail Information System and Its Influence on Service Satisfaction for Students of the Faculty of Teacher Training and Education Sriwijaya University Agung Dwi Rizky; Katriza Imania; Muhammad Nur Budiyanto
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.5028

Abstract

This study seeks to examine the impact of system quality, information quality, and service quality on user satisfaction with the online mail system among students at the Faculty of Teacher Training and Education (FKIP) at Sriwijaya University. Data were collected via a quantitative survey approach utilizing questionnaires and analyzed through multiple linear regression. The results indicate that system quality, information quality, and service quality positively and significantly influence user satisfaction. This suggests that enhancing system and information quality directly elevates student satisfaction. Thispoints out the importancethe necessity of creating a responsive, informative, and user-friendly online mail system. The administration of FKIP Universitas Sriwijaya ought to leverage these findings to foster ongoing enhancement, concentrating on the augmentation of technological infrastructure, data precision, and user service responsiveness to elevate administrative efficiency and the faculty's service reputation. This study theoretically enhances the DeLone and McLean model regarding digital academic services and offers practical recommendations for managing technology-based services in higher education settings.
Desentralisasi dan Otonomi Daerah: Tantangan dan Peluang dalam Era Reformasi Selvi Ramawati; Rahma Diana Oktavia Ningsih; Aulia Turrahmi; Katriza Imania; Aji Pangestu
Jurnal Media Ilmu Volume 4 No. 2 Desember 2025
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/jmiu.v4i2.7457

Abstract

Era Reformasi menandai perubahan signifikan dalam sistem pemerintahan Indonesia melalui penerapan kebijakan desentralisasi dan otonomi daerah. Kebijakan ini bertujuan untuk mendekatkan pengambilan keputusan kepada masyarakat, memperkuat demokrasi lokal, serta meningkatkan kualitas administrasi publik dan kesejahteraan masyarakat. Penelitian ini bertujuan untuk menganalisis pengaruh desentralisasi pada era Reformasi terhadap dinamika politik lokal serta mengidentifikasi tantangan dan peluang penerapan otonomi daerah. Metode penelitian yang digunakan adalah studi literatur dengan menelaah berbagai sumber pustaka berupa artikel ilmiah, buku, dan dokumen kebijakan yang relevan. Hasil kajian menunjukkan bahwa desentralisasi mendorong peningkatan peran aktor politik lokal dan memperluas partisipasi ruang politik di tingkat daerah. Namun implementasinya masih dihadapkan pada berbagai permasalahan, antara lain menguatnya oligarki politik lokal, praktik politik uang dan patronase, keterbatasan kapasitas kelembagaan, serta lemahnya sistem pengawasan dan akuntabilitas. Di sisi lain, otonomi daerah juga membuka peluang bagi daerah untuk mengembangkan inovasi pelayanan publik, mengoptimalkan potensi dan identitas lokal, serta memperkuat hubungan antara pemerintah dan masyarakat. Oleh karena itu, keberhasilan desentralisasi sangat bergantung pada penguatan institusi pemerintahan daerah, kepemimpinan yang berintegritas, dan koordinasi yang efektif antara pemerintah pusat dan daerah.Kata Kunci: Desentralisasi; Otonomi Daerah; Era Reformasi; Dinamika Politik Lokal; Administrasi Publik
Analisis SP4N-LAPOR Dalam Transformasi Pelayanan Publik BPS Kota Palembang Tahun 2025 Efrilia Wanda Saputri; Tarisa Amelia Indriani; Nabilla Dwi Maharani; Katriza Imania; Aji Pangestu
JURNAL ILMIAH ILMU ADMINISTRASI Vol. 15 No. 2 (2025): Jurnal Ilmiah Ilmu Administrasi
Publisher : UNIVERSITAS ISLAM SYEKH YUSUF

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33592/jiia.v15i2.7953

Abstract

Analisis terhadap implementasi SP4N-LAPOR di BPS Kota Palembang tahun 2025 menunjukkan bahwa sistem pengaduan nasional berbasis digital ini memiliki peran penting dalam mendukung transformasi pelayanan publik. Penelitian ini menggunakan metode Systematic Literature Review (SLR) melalui telaah dokumen resmi, laporan pengelolaan SP4N-LAPOR, dan literatur terkait pengelolaan pengaduan masyarakat. Temuan menunjukkan bahwa pengelolaan laporan di BPS Kota Palembang telah berjalan sesuai prosedur, tercermin dari penyelesaian 100 persen laporan pada periode Januari?Mei 2025 disertai mekanisme verifikasi dan tindak lanjut yang jelas. Sistem ini berkontribusi pada peningkatan akuntabilitas dan keterbukaan informasi serta mendorong pelibatan masyarakat dalam pengawasan pelayanan publik. Namun, implementasinya masih menghadapi kendala seperti rendahnya literasi digital, minimnya pemanfaatan aplikasi oleh masyarakat, keterbatasan infrastruktur, dan perlunya peningkatan kapasitas SDM pengelola. Secara keseluruhan, SP4N-LAPOR berperan penting dalam mendorong pelayanan publik yang lebih responsif dan modern, meskipun diperlukan penguatan sosialisasi dan dukungan teknologi agar pemanfaatannya dapat lebih optimal.
Analysis of the Implementation of the People's School Program Policy Using the Van Meter Model and the Van Horn Model in Indonesia Muhammad Giri Ramanda Nazaputra Kiemas; Raniasa Putra; Katriza Imania; Muhammad Nurbudyanto
Journal of Business, Social and Technology Vol. 7 No. 2 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i2.624

Abstract

Background: The implementation of public policy is a crucial stage that determines whether or not a policy succeeds in achieving the goals that have been set. Objective: This study analyzes the implementation of the People's School Program initiated by the government and run through the Ministry of Social Affairs of the Republic of Indonesia as an instrument of social intervention to break the chain of poverty through access to free education. The program is aimed at children from poor and extreme poor families, especially those who refer to the bottom decile group of the government's social database. Methods: This study uses a descriptive qualitative approach based on literature studies. The analytical framework used is the Van Meter and Van Horn policy implementation model which emphasizes six main variables, namely policy standards and goals, resources, inter-organizational communication, characteristics of implementing agencies, socio-economic-political environmental conditions, and implementer disposition. Results: The results of the analysis show that the People's School Program has a strong and clear policy direction in terms of objectives, but the success of its implementation is still highly determined by the consistency of cross-ministry coordination, the readiness of human resources, the quality of infrastructure, the validity of the beneficiary database, and the supervision of implementation at the field level. Conclusion: The results of the study conclude that Sekolah Rakyat has the potential to be a transformative social policy model, but its long-term effectiveness depends on strengthening governance implementation, continuous monitoring, and integration between actors.
INOVASI DIGITAL DALAM PEMBERDAYAAN UMKM: IMPLEMENTASI AUGMENTED REALITY PADA PRODUK KUE BASAH KHAS PALEMBANG Aulia Utami Putri; Katriza Imania; Annisa Rahmawati; Efrilia Wanda Saputri; Nabila Trisya Fathiyah
Mitra Mahajana: Jurnal Pengabdian Masyarakat Vol. 6 No. 3 (2025): Volume 6 Nomor 3 November 2025
Publisher : LPPM Universitas Flores

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/mahajana.v6i3.6884

Abstract

Palembang is known for its variety of traditional culinary products, including kue basah (traditional wet cakes), which serve both as a cultural identity and an economic opportunity for micro, small, and medium enterprises (MSMEs). One of the main challenges faced by these MSMEs is low brand recall and brand recognition, particularly among younger consumers who rely on digital media as a reference for purchases. This community service activity aimed to empower kue basah MSMEs through digital innovation by implementing an interactive catalog based on Augmented Reality (AR) as a marketing strategy. The activity employed a participatory approach, including partner situation analysis, AR catalog design, product photography and AR training, and evaluation through pre-tests and post-tests. The training involved the owner and employees of MSMEs Bunda Rayya as well as members of the South Sumatra Cake and Culinary Entrepreneurs Association (Aspenku). The AR catalog enabled consumers to explore 3D product visuals, descriptions, and additional information interactively. Evaluation results showed an increase in the participants’ average score from 62 to 79, with paired t-test analysis indicating a highly significant difference (t(9) = 3.28; p < 0.01), demonstrating the effectiveness of the training in improving product photography skills and AR utilization. This activity enhanced MSMEs’ capacity for digital promotion, strengthened the cultural identity of Palembang’s culinary heritage, fostered consumer engagement, and expanded market opportunities. These findings provide a foundation for the development of sustainable empowerment programs and the replication of digital innovation in other traditional culinary MSMEs.
Implementasi Aplikasi Mobile JKN Dalam Perspektif Good Governance Ahmad Pajri Pahlevi; Raniasa Putra; Katriza Imania; Atrika Iriani
Jurnal Administrasi Politik dan Sosial Vol 6 No 3 (2025): JAPS Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/japs.v6i3.314

Abstract

The digitalization of healthcare services through the Mobile JKN application is an innovation by BPJS Kesehatan aimed at improving the effectiveness of public service delivery. This study aims to analyze the implementation of Mobile JKN from the perspective of Good Governance using Edwards III’s theoretical framework. The research method is a literature review of journals, reports, and policy documents from the past five years (2019–2025). The findings indicate that the implementation of Mobile JKN still faces challenges such as uneven communication, limited infrastructure and digital literacy, resistance from some implementers, and an unintegrated bureaucracy. A case study in Lubuklinggau City shows low utilization of the Mobile JKN application despite JKN-KIS participation reaching 82%, influenced by limited outreach, unstable internet access, and suboptimal bureaucratic support. Thus, Mobile JKN has the potential to support the principles of Good Governance but requires strengthened communication, improved resources, and a more adaptive bureaucracy.
Analisis Efektivitas Program Gerakan Sumatera Selatan Mandiri Pangan (GSMP) dalam Penguatan Ketahanan Pangan dan Pengentasan Kemiskinan: Evaluasi Implementasi dan Dampak (2021-2025) Aulia Hidayatullah; Raniasa Putra; Katriza Imania; Atrika Iriani
Jurnal Administrasi Politik dan Sosial Vol 6 No 3 (2025): JAPS Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/japs.v6i3.316

Abstract

This study analyses the effectiveness of GSMP (social capital-based empowerment programmes) on food security and poverty alleviation in South Sumatra. The methods employed were a systematic review of 34 studies and secondary data analysis. The results revealed three main mechanisms of social capital: information exchange; access to resources; and social support. Implementing GSMP successfully increased the Food Security Index by 54% and reduced the Multidimensional Poverty Index by 59.7%. Supporting factors for success included a participatory approach and institutional strengthening. The main challenges were elite capture, limited infrastructure and policy misalignment. The study concluded that GSMPs are effective in creating sustainable impacts when supported by contextual design and long-term commitment.
Implementasi Kebijakan Pengelolaan Sampah Berdasarkan Peraturan Walikota Palembang Nomor 42 Tahun 2023 Di Kantor Kecamatan Kalidoni Kota Palembang Arika Nafisa; Raniasa Putra; Katriza Imania; Atrika Iriani
Jurnal Administrasi Politik dan Sosial Vol 6 No 3 (2025): JAPS Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/japs.v6i3.318

Abstract

This study aims to analyze the implementation of waste management policies based on Palembang Mayor Regulation Number 42 of 2023 using a literature study approach. Data were obtained from books, scientific journals, government reports, and statistical documents relevant to waste management and public policy implementation. The analysis applies the Van Meter and Van Horn implementation model, which emphasizes six aspects: policy standards and objectives, resources, implementing agency characteristics, inter-organizational communication, implementers’ disposition, and environmental conditions. The findings indicate that, despite clear regulatory frameworks, the implementation process faces challenges such as insufficient facilities, lack of community awareness, and poor coordination among stakeholders. However, strengthening institutional capacity and community-based initiatives shows potential for improving waste management. The study concludes that effective policy implementation requires optimizing resources, enhancing collaboration between institutions, and increasing public participation to achieve sustainable environmental governance.
Implementasi Kebijakan Rekognisi Pembelajaran Lampau (RPL) Sebagai Inovasi Peningkatan Mutu Perguruan TinggiImplementasi Kebijakan Rekognisi Pembelajaran Lampau (RPL) Sebagai Inovasi Peningkatan Mutu Perguruan Tinggi Veronika Tri Jayanti; Raniasa Putra; Katriza Imania; Atrika Iriani
Jurnal Administrasi Politik dan Sosial Vol 6 No 3 (2025): JAPS Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/japs.v6i3.319

Abstract

Recognition of Prior Learning (RPL) is a strategic policy to support the expansion of access to higher education and improve the quality of graduates. The implementation of RPL allows for the recognition of learning experiences gained outside of formal education, both from the workplace and non-formal and informal training. This study aims to analyze the implementation of the RPL policy as an innovation in improving the quality of higher education, with a focus on aspects of policy, governance, and institutional readiness. The method used is a qualitative study with a descriptive approach, through a literature review by reviewing literature and empirical studies related to the implementation of the RPL policy in higher education. The results of the study indicate that the success of RPL implementation is influenced by the readiness of higher education institutions and clear regulatory support. In conclusion, RPL is not only a recognition policy, but also a strategic innovation in higher education reform in Indonesia.
Faktor-Faktor Yang Mempengaruhi Keberhasilan Polmas Di Indonesia Ayu Apriyani; Raniasa Putra; Katriza Imania; Atrika Iriani
Jurnal Administrasi Politik dan Sosial Vol 7 No 1 (2026): JAPS April Sedang Berlangsung
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Implementasi Pemolisian Masyarakat (POLMAS) di Indonesia menghadapi berbagai tantangan yang memengaruhi tingkat keberhasilannya. Penelitian ini bertujuan menganalisis faktor-faktor yang memengaruhi implementasi POLMAS menggunakan kerangka teori Edward III. Metode yang digunakan adalah studi literatur dengan pendekatan kualitatif deskriptif melalui analisis konten tematik berdasarkan empat dimensi Edward III, yaitu komunikasi, sumber daya, disposisi, dan struktur birokrasi. Hasil penelitian menunjukkan bahwa dimensi komunikasi terkendala pada transmisi kebijakan, kejelasan informasi, dan konsistensi pesan. Dimensi sumber daya terbatas pada personel (rasio 1:651, belum memenuhi standar PBB 1:450–500), anggaran, peralatan, dan kewenangan. Dimensi disposisi dipengaruhi oleh seleksi personel, rotasi, serta insentif yang kurang memadai. Dimensi struktur birokrasi menghadapi fragmentasi vertikal dan horizontal serta kekakuan SOP. Penelitian ini merekomendasikan penguatan sistem komunikasi, peningkatan alokasi sumber daya, reformasi insentif, serta penyesuaian birokrasi agar POLMAS dapat dioptimalkan sebagai strategi keamanan partisipatif di Indonesia
Co-Authors Achmad Rama Dandy Adventy, Maria Immaculata Yovita Adzan, Galuh Efnol Agung Dwi Rizky Ahmad Pajri Pahlevi Aji Pangestu Aji Pangestu Alfitri Alfitri Ammar, Abdillah Khoirul Andini Sakilla Candra Andy Alfatih Angel Lauren Ani Santia Anisa Bella Annisa Euis Andhini Annisa Rahmawati Arika Nafisa Artanti, Cheryl Amelia Askiah Takaba Asmaraida, Leni Atrika Iriani Atrika Iriani Aulia Hidayatullah Aulia Turrahmi Aulia Utami Putri Aulia Utami Putri Ayu Apriyani Azhar Azhar Damayanti , Suryani Djunaidi Efrilia Wanda Saputri Efrilia Wanda Saputri Ermanovida Ermanovida Fajar Sentana Immaculata Yovita Adventy, Maria Indah Permatasari Indriani, Tarissa Amelia Iriani, Atrika Izzudin, Muhammad Lili Erina Lionardo, Andries M Imam Maulidandy M. Husni Thamrin M. Nur Budiyanto Magdalena Nababan, Natalia Maulidya, Ade Mery Yanti Muhammad Giri Ramanda Nazaputra Kiemas Muhammad Nur Budiyanto Muhammad Nurbudyanto Munawir, Irsad Mutiara Nazarani, Monica Nabila Trisya Fathiyah Nabilla Dwi Maharani Nabilla Dwi Maharani Nengyanti Nengyanti Nengyanti, Nengyanti Nopiyanti, Neka Novasari, Romi Oktarian Nur Shadrina A’dani Penina Lambai Pratiwi, Novitry Rahma Diana Oktavia Ningsih Raniasa Putra Raniasa Putra Rio Nugraha Pratama Riza Adelia Suryani Rizka Azzahri Rizka Azzahri, S.Sos.,M.Si Rusmiati Mahu Saptawan, Ardiyan Saptawan Sasfiani, Serly Selvi Ramawati Shelly Aulia Ramadhanti Sinta Aryani Sriati Sriati, Sriati Syahrudin, Ade Tarisa Amelia Indriani Tarizah, Dhiya Alfiyah Tuty Khairunnisyah Veronika Tri Jayanti Wulandari, Putri Uzdah Yosefin Eurolia, Ratna