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All Journal MIX : Jurnal Ilmiah Manajemen Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Jurnal Organisasi Dan Manajemen Jurnal Pendidikan Ekonomi (JURKAMI) Jurnal Samudra Ekonomi dan Bisnis JISIP: Jurnal Ilmu Sosial dan Pendidikan SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Ilomata International Journal of Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Ilomata International Journal of Management Bahtera Inovasi Ilomata International Journal of Social Science Indonesian Journal of Tourism and Leisure Transekonomika : Akuntansi, Bisnis dan Keuangan Mejuajua Milenial: Journal for Teachers and Learning Golden Ratio of Human Resource Management Tasnim Journal for Community Service Journal of Accounting and Finance Management (JAFM) International Journal of Applied Business and International Management International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Journal of International Conference Proceedings Abdimas Indonesian Journal Eduvest - Journal of Universal Studies Society Gandhi: Jurnal pengabdian kepada Masyarakat (G-JPM)
Ginta Ginting, Ginta
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Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Public Health Social Sciences Other

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External Support and Supply-Side Strategies For Sustaining Halal Tourism: An Integrated Analysis Maesaroh, Imas; Ngarbingan, Hubertina Karolina; Janita, Ike; Ginting, Ginta
International Journal of Tourism and Hospitality in Asia Pasific Vol 9, No 1 (2026): February 2026
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v9i1.4317

Abstract

Halal tourism represents a rapidly expanding niche within the global tourism industry, driven by the growing demand for services aligned with Sharia principles. However, ensuring its long-term sustainability remains a critical challenge, particularly from the supply-side perspective. Grounded in integrated theoretical and conceptual frameworks, this study examines how attitudes and perceived risks associated with halal tourism influence product design and business continuity. It further explores how external support such as that provided by government agencies and other stakeholders acts as a moderating variable that strengthens the relationship between supply-side factors (attitudes and perceived risks) and the sustainability of halal tourism enterprises.This study investigates the effects of service providers’ attitudes and perceived risks on product design and business sustainability, while also assessing the moderating role of external support. Employing a quantitative approach with purposive non-probability sampling, data were collected from 310 halal tourism entrepreneurs in the Special Region of Yogyakarta, Indonesia. The relationships among variables were analysed using Structural Equation Modelling (SEM) with Partial Least Squares (PLS). Entrepreneurs’ attitudes toward halal tourism exert a significant influence on product design; however, such attitudes alone are insufficient to ensure long-term business survival. Although perceived risk does not hinder the product design process, it poses a substantial threat to business sustainability. External support has been shown to strengthen the impact of positive attitudes on both product design and business continuity, yet it remains less effective in mitigating the adverse effects of perceived risk. This study contributes theoretically to the growing body of supply-side tourism literature and provides strategic insights for policymakers and halal tourism stakeholders seeking to enhance the competitive advantage and sustainable development of halal tourism destinations.
Antecedents and Impacts of Digital Customer Experience in Youth E-Commerce Engagement Zulfahmi, Zulfahmi; Ngarbingan, Hubertina Karolina; Ginting, Ginta; Maria, Maya
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 9, No 1 (2026): February 2026
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v9i1.4313

Abstract

To analyze the antecedents and implications of digital customer experience. The proposed research model integrates several theories and approaches, namely 1) Information Integration Theory (IIT), 2) Multi Attribute Theory (MAUT), 3) Value Co-Creation Theory, 4) Theory of flow. From the integration of these theories and concepts, the variables used in the modeling are: online flow, value co-creation, digital customer experience, and customer loyalty. This study involved 182 respondents  (young people aged 17 to 45), living in Jakarta and its surrounding cities. Data were processed using Smart-PLS to determine the relationships between variables. The results show that online flow state significantly influences value co-creation, and value co-creation influences digital customer experience. An interesting finding from this research is that digital customer experience and online flow state can be proven to significantly influence customer loyalty. The hypothesis test examines the indirect effect of online flow state on customer loyalty through two consecutive mediators: value co-creation and digital customer experience. The results indicate a significant double mediation effect. To achieve customer loyalty in the context of e-commerce, companies need to strategically create engaging online experiences (trigger flow), encourage active customer participation in value creation, and ultimately, ensure that all of this results in a superior digital customer experience. Based on the research findings, the following recommendations are: a) Prioritize Experience Design that Inspires "Flow": invest more in immersive, intuitive, and seamless user interface/user experience design. Use gamification elements, intelligent personalization, and responsive interactions to minimize distractions and maximize user engagement., b)  Facilitate and Reward Value Co-Creation: create and optimize platforms that enable active customer participation. This could take the form of an active community forum, an easily accessible and rewarded product review system, a publicly accessible "wishlist" or "product idea" feature, or even a limited co-design program for new products or features. Ensure customer contributions are visible and valued., c) 1) Improve the Quality of the Digital Customer Experience Comprehensively: Companies must continuously audit and improve every digital touchpoint. This includes page load speed, design responsiveness across devices, digital customer service efficiency (AI chatbots, live chat), transaction security, and branding consistency across platforms.
Improving Human Resource Quality and Cultural Values to Foster Community Independence in the Gayo Coffee Agrotourism Area, Bener Meriah Regency Faisal, Rahmad; Ginting, Ginta; Asnawi, Said Kelana
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 5 No. 2 (2025): March 2025
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v5i2.859

Abstract

This study aims to analyze the quality of human resources (HR), community culture, and economic independence in the Kopi Gayo Agrotourism area, Bener Meriah Regency, and how these factors contribute to community self-sufficiency. Using a mixed-method approach, the findings showed that the quality of HR in the area remains low, particularly in terms of knowledge, skills, and capabilities in managing coffee agritourism. Most respondents disagreed with the current quality, reflecting a limited understanding of the economic potential of coffee agritourism. The community's strong cultural value of gotong royong (mutual cooperation) has not been fully utilized in agritourism management because of a lack of coordination and collective awareness. Furthermore, the community's independence in facing competition and running agritourism businesses is low, as indicated by a lack of confidence and reluctance to innovate. This study recommends intensive training and continuous mentoring for the community, as well as strengthening local leadership to encourage collaboration. It is also suggested that the government and NGOs play an active role in improving access to information and global markets while also fostering more organized business groups. Enhancing HR quality, utilizing the gotong royong culture, and developing economic independence are key to improving community welfare in the Kopi Gayo Agrotourism area.
ANALISIS PENGARUH PENDAPATAN ASLI DAERAH DAN PENDAPATAN TRANSFER TERHADAP BELANJA DAERAH DAN KINERJA KEUANGAN PEMERINTAH DAERAH PADA KABUPATEN/KOTADI PROVINSI LAMPUNG Anjelika, Dila; Ginting, Ginta; Sriekaningsih, Ana
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 1 (2026): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/kv2x7090

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Pendapatan Asli Daerah dan Pendapatan Transfer terhadap Belanja Daerah dan Kinerja Keuangan Daerah pada Kabupaten/Kota di Provinsi Lampung. Populasi dalam dalam penelitian ini adalah seluruh Kabupaten/Kota di Provinsi Lampung. Sedangkan sampel yang digunakan dalam penelitian ini dipilih menggunakan teknik Purposive Sampling. Data yang digunakan berjenis data kuantitatif berbentuk data panel yang diperoleh dari website Dirjen Perimbangan Keuangan berupa realisasi Anggaran Pendapatan dan Belanja Daerah (APBD) mulai dari tahun 2014-2023. Metode analisis data yang digunakan, yaitu analisis regresi data panel menggunakan aplikasi statistik EViews versi 13. Hasil penelitian ini menemukan bahwa Pendapatan Asli Daerah dan Pendapatan Transfer berpengaruh positif dan signifikan terhadap Belanja Daerah. Belanja Daerah berpengaruh positif dan signifikan terhadap Kinerja Keuangan Daerah. Pendapatan Asli Daerah dan Pendapatan Transfer tidak berpengaruh signifikan terhadap Kinerja Keuangan Daerah. Namun, Pendapatan Asli Daerah dan Pendapatan Transfer berpengaruh positif dan signifikan terhadap Kinerja Keuangan Melalui Belanja Daerah.
Peran Kualitas dan Teknologi Layanan dalam Membentuk Kepuasan dan Loyalitas Pelanggan: Studi Komparatif Jasa Ekspedisi Swasta dan BUMN Shabrina, Safirah Khansa; Ginting, Ginta; Kurniawati
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 2 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Februari - Maret 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i2.7716

Abstract

Penelitian ini bertujuan untuk menganalisis peran kualitas layanan dan teknologi layanan dalam membentuk kepuasan serta loyalitas pelanggan melalui perbandingan antara jasa ekspedisi swasta dan BUMN. Penelitian dilatarbelakangi oleh menurunnya loyalitas pelanggan serta meningkatnya persaingan industri logistik di Indonesia seiring dengan percepatan transformasi digital. Penelitian ini menggunakan pendekatan kuantitatif dan komparatif dengan metode survei terhadap 544 responden valid di Kota Tangerang, yang terdiri atas 269 pengguna jasa ekspedisi swasta (JNE) dan 275 pengguna jasa ekspedisi BUMN (Pos Indonesia). Kualitas layanan diukur menggunakan model SERVQUAL, sedangkan teknologi layanan diukur berdasarkan Technology Acceptance Model (TAM) dan dimensi e-service quality. Analisis data dilakukan dengan menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM) serta uji Mann–Whitney untuk menguji perbedaan persepsi pelanggan antarperusahaan. Hasil penelitian menunjukkan bahwa kualitas layanan dan teknologi layanan berpengaruh positif dan signifikan terhadap kepuasan dan loyalitas pelanggan pada kedua jenis jasa ekspedisi. Namun demikian, terdapat perbedaan dalam mekanisme pembentukan loyalitas, di mana pada jasa ekspedisi swasta loyalitas pelanggan terbentuk melalui kepuasan pelanggan sebagai variabel mediasi, sedangkan pada jasa ekspedisi BUMN kualitas layanan dan teknologi layanan berpengaruh langsung terhadap loyalitas pelanggan. Selain itu, hasil uji beda menunjukkan bahwa pelanggan jasa ekspedisi swasta memberikan penilaian yang lebih tinggi terhadap kualitas layanan, teknologi layanan, dan loyalitas pelanggan dibandingkan dengan jasa ekspedisi BUMN. Temuan ini menegaskan pentingnya integrasi antara keunggulan kualitas layanan dan kapabilitas teknologi digital dalam meningkatkan loyalitas pelanggan pada industri jasa ekspedisi.
Co-Authors AHMADI Akbara, Anisa Zahwa Alwarits, Naufal Fadhil Ami Pujiwati Andriyansah . Anita Maharani Anjelika, Dila Arif Sulistiyono Ariyani, Ida Azwar Anas Chairy Chairy Daru Asih Devi Ayuni Diana Sulianti K Tobing Dina Dina, Dina Donni Junipriansa Faisal, Rahmad Fatia Fatimah Hadiwidjaja, Rini Dwiyani Heriyanni Mashithoh Hidayah, Zainur Ike Janita Dewi Imas Maesaroh Infantri, Charis Bustanul Irawati, Yuyun Febrian Irmawaty Irmawaty, Irmawaty Ismulyati, Sri Janita, Ike Karsa Dwitara, Syirot Kismila, Kismila Kurniawati Lanisy, Nihan Anindyaputra Lestari Pujiastuti, Sri Lubis, Marsel RIonaldo Lusiati, Miranti Maria, Maya Marson Simanjuntak, Harros Meirani Harsasi Nasoha, Mohamad Nenah Sunarsih Ngarbingan, Hubertina Ngarbingan, Hubertina Karolina Panhar, Efram Syukurlowen Pictor Siolemba, Shine Prambudi, Iwan Setiyawan Prambudi, Muhammad Rayhan Mahardika Praningtyas, Elisabeth Ria Viana RADESWANDRI, RADESWANDRI Rakhmini Juwita Ria Viana Praningtya, Elisabeth Riana, Kurnia Endah Rini Subekti Rizky Widokarti, Joko Said Kelana Asnawi Saptaprasetya, Eka Panji Satyarini, Ni Wayan Marsha Sembiring, Rinawati Shabrina, Safirah Khansa Shine Pintor Siolemba Patiro Sri Lestari Pujiastuti, Sri Lestari Sriekaningsih, Ana Sylvana, Andi Wati, Lela Nurlaela Widikarto, Joko Rizkie Yusriani, Sri Zulfahmi Zulfahmi Zulfahmi