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Nurul Aziza, Nurul
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The Relationship Between Public Health Insurance Patient Satisfaction (JAMKESMAS) and Visits Return Patients to Pedada Health Center Aziza, Nurul; Rumana, Nova Mega; Hervidea, Radella; Astuti, Dewi Woro; Nurhartanto, Adhi
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3083

Abstract

Patient satisfaction is a key indicator for assessing healthcare quality and influences healthcare utilization behavior, including patient revisits. The Public Health Insurance Program (JAMKESMAS) aims to provide healthcare access for the poor and underprivileged; however, its implementation still faces various challenges that can affect patient satisfaction levels. This research aimed to determine the relationship between JAMKESMAS patient satisfaction and patient revisits to the Pedada Health Center, Pesawaran Regency, in 2025. This study employed an analytical cross-sectional design. A total of 65 JAMKESMAS patients were selected using total sampling. Data on satisfaction were collected through a questionnaire, while revisit behavior was observed using visit logs. Univariate and bivariate analyses were performed using the Chi-square test (? = 0.05). Results indicated that the majority of JAMKESMAS patients were dissatisfied (55.4%) and irregular in their revisit behavior (75.4%). The results of the statistical test showed a significant relationship between JAMKESMAS patient satisfaction and patient revisits to the Pedada Health Center, Pesawaran Regency, in 2025 (p-value = 0.012). An Odds Ratio value of 5.647 indicates that dissatisfied JAMKESMAS patients have a greater likelihood of irregular revisits compared to satisfied patients. It can be concluded that JAMKESMAS patient satisfaction is significantly related to patient revisits. Therefore, improving the quality of healthcare services at the Puskesmas is essential to increase patient satisfaction and encourage regular revisits.
Co-Authors AA Sudharmawan, AA Adhi Nurhartanto, Adhi Agata, Annisa Ainul Yaqin alfiah alfiah Ali, Mukti Anggistin, Salsa Bila Aprina, Aprina Arisandi, William Astuti, Dewi Woro Aulia, Astri Awaludin, Akbar Nanda Budi Hartanto, Nur Rahmat Budiati, Endang Budiyono Budiyono Cahyani, Luthfiah Agustina Darno, Darno Destian, Kuswana Rama Dewi Astuti Dewi, Siska Miga Djamil, Achmad Dwi Yulia Maritasari, Dwi Yulia Erwin, Tubagus Hafiz Nayotama, Hafiz Nayotama Hafsah Hafsah Haryanti, Richta Puspita Hermawan, Nur Sefa Arief Husnan, Moch Irvan, Mohammad Jayawarsa, A.A. Ketut Karyus, Aila Khoirul Hidayat Komariah Komariah Kurniati Liana, Safa Listina, Febria M. Adhi Prasnowo, M. Adhi Makki, Ahmad Mardanissa, Serly Agustika Mariantari, Regina Putri Marsyah, Marsyah Mochammad Imron Awalludin Moh. Ali Aziz Monika, Dinda Mursid Rahardjo Muslimin, Edy Noviani Novika Andora, Novika Nurfanisa, Febri Ana Nurmawati Nurmawati Nursari, Tita Oktarida, Avina Oktavia, Santi Patdono Suwignjo Permatasari, Ligina Prasnowo, M Adhi Putri, Dian Utama Pratiwi Qoilun, Nur Radella Hervidea, Radella Rahmadini, Mutia Ramadhanty, Tiara Kharisma Ramli Ramli Rosita, Selvia rukmana, nova mega Rumana, Nova Mega Rusdan Kamil Rustika Rustika Silvina, Anggun Sugianto, Eka Reni Sunarmi, Atik Surya, Syiefa Renanda Syam, Avina Oktarida Valinda, Yuni Vina Septiani, Vina Widiti, Ni Kadek Yazid, Syifa Alghaniya Yulia Maritasari, Dwi Yulyanti Lubis, Rani Yusrin, Yusrin