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Journal : Media Mahardhika

CUSTOMER PERCEPTION; E-WALLET USED AS A NON-CASH PAYMENT TOOL Salsabilla Aulia Az Zahrah; Leonard Adrie Manafe; Titis Tatasari; Mochamad Fatchurrohman; Fajar Tenovita Sari
Media Mahardhika Vol. 22 No. 1 (2023): September 2023
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v22i1.688

Abstract

This study aims to determine customer perceptions of Haus! Siwalankerto regarding the use of e-wallets as non-cash payments. The method used in this study is a qualitative method with excavation techniques through interviews. Retrieval of data in this study using informants as many as seven customers. This research provides valuable insights for stakeholders, including e-wallet companies, merchants, and local governments, in increasing e-wallet adoption in Haus! Siwalankerto. The indicators used to see perceptions are perceptions of convenience, usability and risk. This research shows that: First, Perceived Convenience, most customers agree that e-wallets provide many conveniences; Second, Perceived Usefulness shows that the majority of customers agree that during payment transactions they use e-wallets; Third, Risk Perception shows that a small proportion agree that e-wallet payments are very low risk. Research show, it can be seen from the large number of customer interests, it shows that almost all use e-wallet payments as a non-cash payment instrument. Then the use of e-wallets on Haus! Siwalanketo is influenced by these three perceptions.
PENGARUH POST PURCHASE REMORSE TERHADAP NEGATIVE EMOTIONS, LEVEL OF SATISFACTION, EXTENT OF RUMINATION DAN BRAND SWITCHING (STUDI PADA KONSUMEN GENERASI Y PENGGUNA SMARTPHONE DI INDONESIA) Baramadya; Purwanto; Mochamad Fatchurrohman
Media Mahardhika Vol. 22 No. 1 (2023): September 2023
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v22i1.793

Abstract

The purpose of this study was to determine the effect of post-purchase remorse on the level of satisfaction, the extent of rumination and brand switching, the effect of post-purchase remorse on negative emotions and level of satisfaction, the effect of post-purchase remorse on negative emotions and the extent of rumination. The population and sample in this study are all smartphone users in the millennial generation in Indonesia who have financial independence. By using the purposive sampling method, the number of samples in this study was 171 respondents. The analysis technique used is Structural Equation Modeling (SEM) using the Analysis of Moment Structures (AMOS) version 24.0 program. The results showed a significant influence between the variables of post-purchase remorse, level of satisfaction, negative emotions, extent of rumination, and brand switching. Insignificant influence occurs in the relationship of negative emotion variables to level of satisfaction and extent of rumination..  
ANALISIS GAYA KEPEMIMPINAN DALAM MENINGKATKAN EFEKTIVITAS KINERJA KARYAWAN PADA PT GRAHA SERIBU SATU JAYA Mochamad Fatchurrohman; M. Syamsul Ma’arif; Fanny Dwi Puspitasari
Media Mahardhika Vol. 22 No. 1 (2023): September 2023
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v22i1.794

Abstract

To maximize business outcomes and ensure customer satisfaction, it is crucial to enhance the performance of the staff. The objective of this study is to ascertain the leadership model employed by PT Graha Seribu Satu Jaya and to evaluate its effectiveness in improving employee output at PT Graha Seribu Satu Jaya. The methodology for data collection, analysis of results, and drawing conclusions is an integral part of the qualitative research approach. Literature review, in-depth observations, and extensive interviews with four employees and production supervisors were used as data sources. The research findings are based on the democratic management approach adopted by PT Graha Seribu Satu Jaya. Production supervisors value each other's potential by engaging in activities expected to enhance employee performance effectiveness, the utilization of training, employee performance effectiveness, employee capabilities, and the extent to which employees rely on others for assistance. Employees do not feel sufficiently motivated, leading to a lack of initiative in their work.
DAMPAK GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA KANTOR TUKANG KIRIM CABANG SURABAYA Anggita Putri Ananda; Etin Puspita Sari; Fianita Malati; Mochamad Fatchurrohman
Media Mahardhika Vol. 22 No. 1 (2023): September 2023
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v22i1.795

Abstract

Writing this article aims to find out the impact or leadership aty on the work of the Surabaya branch delivery workers,to achieve the employee performance goals expected by the company, a leader must be able to unite himself to subordinates or employees in order to create a good bomd beetwen leaders and subordinates. To achieve this goal, of course, it is not only to leader who carriesout the work bond, but the subordinates or employees must also support each other. Members are expected to manage good workers so that they can rely on them for the members’ goals, because managing bad workers is bad for the company and business achievements. In this study using qualitatif research with data collection techniques through field studies by means of interviews.
Co-Authors Abadi, Rukhul Ainur Rohman Ajeng Nurwinda Desiane Alfiyatussholichah Alfiyatussholichah, Alfiyatussholichah Ananda Dawam, Putri Tariza Anggita Putri Ananda Anggita Vira Yunita Arfie Laillya Azrawanda Putri Ayu Devina Putri Azhara, Chovinisca Ramadhani Bambang Sri Wibowo Baramadya Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Della Amanda Safira Putri Desvita Uno Henvi Devi Amiliana Devine Paramitha W Diana Pujiyani Dika Prayogi Elisabeth, Damarsari Ratnasahara Elsa Sefrillia Emmywati Endri Haryati Etin Puspita Sari Etin Puspita Sari Etin Puspita Sari Evi Thelia Sari Fajar Tenovita Sari Fajar Tenovita Sari Fanny Dwi Puspitasari Fianita Malati Fitrianty, Rifda Hayati, Cucu Ike Nur Fadlilah Iman Supriadi Irfana, Maisyatus Su'adaa Kusmayati, Nindya Kartika Kustiningsih, Nanik Lailul Hidayat Laras Mei Purbianti Leonard Adrie Manafe Lindra Dwi Pramudya Luluk Masluka M Azizul Khakim M. Syamsul Ma’arif M.M., Noneng R Sukatmadiredja Maghfiroh, Rahma Ulfa Muhammad Gunawan Wibisono, Muhammad Gunawan Muhammad Lutfi Mukhtar Nafiqoh, Anin Natalia Margaretha Noneng R Sukatmadiredja Noneng R Sukatmadiredja Noneng R Sukatmadiredja Octavia Yasmin Putri Pratiwi Parwita Setya Wardhani Parwita Setya Wardhani Parwita Setya Wardhani Priscadella Putri Christiyanti Purbo Kuncoro, Hanggoro Purwanto Purwanto Purwanto Purwanto, Purwanto Puspitasari, Fanny Dwi Reshita Putri maharani Rhohmawati, Iin Rievca, Savira Rizka Aisyanti Rony, Zahara Tussoleha Rosi, Fathur Salsabilla Aulia Az Zahrah Sari, Anita Kartika Sari, Etin Puspita Sari, Fajar Tinovita Shobikin Shobikin Shobikin Shobikin, Shobikin Siti Maulydia Islandi Soesilawati Soema Atmadja Sri Rahayu SRI RAHAYU Syahbani, Ahmad Tatik Prihatini Teguh Setiawan Wibowo Teguh Setiawan Wibowo Tenovita Sari, Fajar Tesar Buri Anggara Titis Tatasari Titis Tatasari Veronica Yulia Rachma Vilonia, Neyva Talitha Wahyu Handayani Wahyuni Nur Afifah Wibowo, Teguh Setiawan Wulandari, Aisya Fitri Yana Sulistyowati Yuvi Septia Ardhana