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Perdana, Tito Aditya
Universitas Dian Nuswantoro
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Strategi Meningkatkan Kepuasan Karyawan AirNav Indonesia Cabang Semarang melalui Pengelolaan Digital Overload dan Komitmen Organisasi Sebagai Mediasi Afrillya Margaretha Mangkawa; Awanis Linati Haziroh; Aris Puji Purwatiningsih; Tito Aditya Perdana
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 3 (2026): Juni 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i3.6412

Abstract

This study aims to investigate how digital overload affects employee job satisfaction at AirNav Indonesia Semarang Branch, with organizational commitment as a mediating factor and organizational culture as a reinforcing element. The approach used was quantitative with a causal design. The study involved 62 employees through a saturated sampling technique, and data were collected through a questionnaire with a five-level Likert scale. Analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) via SmartPLS 4. The main findings indicate that digital overload has an insignificant negative impact on job satisfaction. However, digital overload significantly affects organizational commitment in a negative direction. On the other hand, organizational commitment is proven to have a significant positive influence on job satisfaction. Further analysis revealed that organizational commitment significantly mediates the relationship between digital overload and job satisfaction. Organizational culture, on the other hand, does not show a significant influence on job satisfaction, nor does it function as a mediator or moderator. Overall, these results emphasize that the effect of digital overload on job satisfaction is stronger through changes in employee work attitudes, especially in terms of organizational commitment.
Co-Authors Adilla Kustya Ulfa Afrillya Margaretha Mangkawa Agung Sedayu Almira Santi Samasta Almira Santi Samasta Amalia Nur Chasanah Amron Anak Agung Istri Sri Wiadnyani Ardella Tasya Nismona Ariati Anomsari Ariati Anomsari Aries Setiawan Aris Puji Purwatiningsih Artha Febriana Aspandi, Muhamad Akbar Setiawan Awanis Linati Haziroh Aziz Danuri Dewi, Inge Yulistia Diana Aqmala Diana Puspitasari Djati, Ardiptha Dharma Endang Setyawati Febriana, Artha Febrianur Ibnu Fitroh Sukono Putra Fery Riyanto Firman Ardiansyah Hapsari, Faradian Nurul Hariyadi, Guruh Taufan Hertiana Ikasari Ida Farida Kusni Ingsih Laili Safitri Masitha Fahmi Wardhani Mila Sartika Mila Sartika, Mila Misli, Nurul Auliatul Muhammad Helga Rizkiawan Nanda Adhi Purusa Nayla Salsabila Putri Arshinta Noor Abthal Muqaffi Nugroho SBM Nugroho SBM Nur Amalina Pelangi Laila Santoso Permadani, Etika Wahyu Piji Pakarti Pradana Jati Kusuma Puji Purwatiningsih, Aris Purusa, Nanda Adhi Puspitasari, Aprilia Icha Raden Ayu Aminah Rizkia Puspita Ratna Herawati Ratna Wardani Reynold Leonardo Risanda Alirastra Budiantoro Rofiuddin, Mohammad Rudi Kurniawan Sajiwo Tri Prakoso Saputra, Diaz Adi Sari, Raden Ayu Aminah Rizkia Puspita Sih Darmi Astuti Sih Darmi Astuti Sijabat, Rauly Suryawijaya, Tito Wira Eka Wibowo, Oktovius Okky Widianto, Fuad Hassan Widodo, Bima Prawira Wismiyanti, Rizki Kamila