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All Journal Jurnal Mirai Management Jurnal Ilmu Kedokteran dan Kesehatan IJoASER (International Journal on Advanced Science, Education, and Religion) Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL MANAJEMEN PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Economics and Business UBS Jurnal Ilmiah Wahana Pendidikan Action Research Literate (ARL) ProBisnis : Jurnal Manajemen Jurnal Al-Qiyam Jurnal Tana Mana Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Jurnal Pengabdian Nasional (JPN) Indonesia AKSIOMA : Jurnal Sains Ekonomi dan Edukasi Jurnal Cendekia Ilmiah PESHUM Cermin Dunia Kedokteran
Mulyani, Kahar
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ANALISIS BRAND EQUITY RSIA WIDANINGSIH MENURUT PERSEPSI PELANGGAN RAWAT JALAN DAN INAP Nababan, Natanael; Purwadhi, Purwadhi; Mulyani, Kahar
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 12 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.12554772

Abstract

Rumah sakit sebagai sarana layanan kesehatan tidak luput dari persaingan dalam sektor kesehatan. Untuk memenangkan persaingan bisnis perumahsakitan, setiap rumah sakit harus memiliki kualitas yang tinggi dan merek yang kuat. Brand equity atau ekuitas merek merupakan penanda kekuatan merek suatu produk atau layanan. Elemen ekuitas merek terdiri dari kesadaran merek, asosiasi merek, persepsi kualitas, dan loyalitas merek. Salah satu tanda rumah sakit memiliki ekuitas merek yang rendah adalah penurunan jumlah pasien. Tujuan penelitian ini adalah untuk mengetahui gambaran kekuatan merek dan pengaruh elemen-elemen ekuitas merek terhadap kekuatan merek RSIA Widaningsih. Penelitian ini menggunakan teknik consecutive sampling dengan sampel sebanyak 55 orang. Jenis penelitian adalah deskriptif analitik, menggunakan instrumen penelitian kuesioner dan wawancara. Instrumen statistik yang digunakan adalah analisis korelasi dan regresi dengan menggunakan uji validitas, reliabilitas, dan linearitas. Berdasarkan hasil penelitian bahwa terdapat pengaruh elemen brand equity baik parsial dan bersama-sama terhadap brand equity RSIA Widaningsih dengan besar pengaruh 64,9%, dengan elemen yang paling berpengaruh dan signifikan adalah brand loyalty.
Pengaruh Jumlah Kunjungan, Lama Tinggal (LOS), dan Kepadatan IGD terhadap Mortalitas di IGD RS Tersier Kota Malang: Hasil Penelitian Johan, Willy; Andriani, Rian; Mulyani, Kahar
Cermin Dunia Kedokteran Vol 51 No 11 (2024): Kedokteran Umum
Publisher : PT Kalbe Farma Tbk.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55175/cdk.v51i11.1378

Abstract

Introduction: Emergency department (ED) mortality is a critical issue that has a major impact on individuals, society, and the entire health system and is one of the indicators of emergency department service performance. This research aims to provide input to hospital management regarding the impact of non-medical factors (number of visits, length of stay/LOS, and ED crowding) on patient mortality, related to improvement policy-making in ED patient services. Method: A retrospective study on 130 ED shifts from medical record data during 2022-2023. The independent variables were the number of visits, LOS, ED crowding measured by CEDOCS, and ED mortality as the dependent variable. Results: There were deaths in 38 out of 130 shifts in the ED, with a total mortality of 1.6%. Statistical tests showed a significant effect between crowding and ED mortality (p = 0.01), a non-significant effect between visits and ED mortality (p = 0.76), and a non-significant effect between LOS and ED mortality (p = 0.62). The results of the regression analysis were able to explain the data (p = 0.91; Hosmer-Lameshow test). The area under the curve (AUC) for prognosis in hospital treatment is 0.641 with a 95% confidence interval of 0.539-0.744 (medium category). Conclusion: The significant effect between crowding and patient mortality in the ED indicates that strategic management must be carried out to reduce ED crowding.
EVALUASI PENERAPAN REKAM MEDIS ELEKTRONIK RAWAT JALAN TERHADAP PENINGKATAN MUTU PELAYANAN BERDASARKAN METODE HOT FIT MODEL DI RUMAH SAKIT PANTI WILASA CITARUM Saputra, Dimas Aji; Wahyudi, Bayu; Mulyani, Kahar
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 4 (2024): Special Issue Vol. 7 No. 4 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i4.38669

Abstract

Saat ini merupakan era transformasi digital dimana teknologi digunakan untuk mempermudah pekerjaan manusia. Rekam medis elektronik (RME) merupakan contoh penerapan teknologi yang dapat digunakan untuk mempercepat akses informasi rekam medis pasien dan memudahkan koordinasi antar petugas dalam memberikan pelayanan kesehatan. Penerapan RME diperlukan untuk meningkatkan akses dan kualitas pelayanan di rumah sakit. Dalam penerapan RME diperlukan evaluasi untuk memperbaiki kendala serta pengembangan berkelanjutan. Tujuan dari penelitian ini adalah mengetahui evaluasi penerapan RME rawat jalan terhadap peningkatan mutu pelayanan berdasarkan metode Hot Fit Model di Rumah Sakit Panti Wilasa Citarum. Penelitian dilakukan di Rumah Sakit Panti Wilasa Citarum dengan metode penelitian kualitatif. Teknik pengumpulan data dilakukan dengan cara observasi dan wawancara. Berdasarkan hasil penelitian menunjukan Rumah Sakit Panti Wilasa Citarum sudah menerapkan rekam medis elektronik dengan mendapatkan dukungan penuh dari manajemen dan organisasi rumah sakit. Hal ini dapat dibuktikan dalam penelitian bahwa penerapan RME tersebut dapat meningkatkan mutu layanan terhadap pasien rawat jalan
Strategi dan Cara Mengatasi Risiko-Risiko di Bidang SDM Studi Kasus : PT Telkom Indonesia Muhaeni, Budi; Mulyani, Kahar
Jurnal Mirai Management Vol 10, No 1 (2025)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v10i1.8649

Abstract

Perkembangan teknologi, dinamika sosial-budaya, serta ketidakpastian global yang semakin tinggi telah menciptakan tantangan signifikan di dunia kerja. Dalam situasi ini, pengelolaan sumber daya manusia (SDM) menjadi salah satu aspek yang paling rentan terhadap berbagai bentuk risiko. Artikel ini bertujuan untuk mengidentifikasi dan menganalisis jenis-jenis risiko dalam manajemen SDM, merujuk pada teori manajemen risiko terkini, serta mengkaji strategi mitigasi yang dapat diterapkan. Pendekatan yang digunakan adalah studi literatur, dengan fokus pada studi kasus di PT Telkom Indonesia sebagai ilustrasi penerapan strategi pengelolaan risiko di era VUCA (Volatility, Uncertainty, Complexity, Ambiguity). Kajian ini diharapkan mampu memberikan kontribusi terhadap pengembangan kerangka kerja mitigasi risiko SDM yang adaptif dan aplikatif dalam menghadapi tantangan ketenagakerjaan masa kini. Kata kunci : Strategi SDM, Manajemen Risiko, VUCA, Digital Talent, Telkom Indonesia
Pengaruh Brand Image, Perceived Of Service Quality, dan Trust Terhadap Minat Kunjungan Pasien Rawat Jalan di UPT Puskesmas Sale Rembang Jawa Tengah Irhamni, Erra; Yaniawati, R. Poppy; Mulyani, Kahar
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i6.1288

Abstract

Puskesmas sebagai fasiltas layanan kesehatan yang mengemban peran dalam membangun perilaku hidup sehat masyarakat, harus terus meningkatkan fasilitas rawat jalan yang bertujuan untuk mengamati, mendiagnosis, mengobati, merehabilitasi, dan melayanani kesehatan masyarakat. Namun berdasarkan data pada tahun 2020 hingga 2022, jumlah kunjungan pasien rawat jalan di UPT. Puskesmas Sale mengalami penurunan. Perilaku putusan masyarakat dalam memanfaatkan fasilitas kesehatan dapat distimulasi oleh citra merk (brand image), persepsi kualitas pelayanan serta kepercayaan pasien terhadap layanan kesehatan tersebut. Tujuan dalam penelitian ini adalah untuk menganalisis pengaruh brand image, perceived of service quality, dan trust terhadap minat kunjungan pasien rawat jalan di UPT Puskesmas Sale. Populasi penelitian ini adalah seluruh peserta aktif BPJS Kesehatan yang terdaftar di UPT. Puskesmas Sale yang berjumlah 21.971, teknik sampling yang digunakan purposive sampling dengan jumlah sampel 100 orang. Pendekatan dalam penelitian adalah concurrent mixed methods. Instrumen penelitian meliputi kuesioner dan wawancara. Analisis data penelitian ini menggunakan analisis regresi linier sederhana dan berganda dengan menggunakan uji validitas, reliabilitas dan normalitas. Berdasarkan hasil penelitian menunjukan jika brand image memiliki pengaruh positif terhadap minat berkunjung pasien, perceived of service quality memiliki pengaruh positif terhadap minat berkunjung pasien, trust memiliki pengaruh positif terhadap minat berkunjung pasien. Selanjutnya brand image, perceived of service quality, dan trust secara simultan memiliki pengaruh signifikan terhadap minat berkunjung pasien.
Efficiency-Based Training Budgeting Strategy (Case Study at Patut Patuh Patju Hospital, West Lombok Regency) Maria, Evi; Purwadhi, Purwadhi; Mulyani, Kahar
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.1133

Abstract

This study aims to analyze the budgeting strategy of efficiency-based training at Patut Patuh Patju Hospital, West Lombok Regency. The approach used is qualitative descriptive through interviews, observations, and documentation of parties involved in planning, managing, and evaluating training budgets. Data analysis was carried out interactively using the Miles and Huberman model which included data reduction, data presentation, and conclusion drawn. The main focus of this research is to understand how the process of planning and preparing training budgets is carried out, the obstacles faced, the efforts taken to overcome them, and the hospital development strategy based on the current financial conditions. The results of the study show that the process of planning and preparing training budgets at Patut Patuh Patju Hospital is carried out systematically through the annual Training Need Assessment (TNA) mechanism, although it is not completely based on the evaluation of training results. The main obstacle faced is budget limitations due to financial rationalization and suboptimal coordination between departments. Efforts to overcome obstacles are carried out through budget efficiency, postponement of non-priority training, utilization of internal resources, and collaboration with external institutions through webinar-based online training. The hospital development strategy is directed at optimizing human resources and strengthening the training system based on actual needs, accompanied by continuous performance evaluation and the use of technology to support the effectiveness of training.
Penerapan Strategi Pemasaran Melalui Pengoptimalan Komponen Marketing mix (Studi Kasus Pada Koperasi Peternakan Bandung Selatan (KPBS) Pangalengan) Mulyani, Kahar; Syaodih, Erliany; Santoso, Budi; Rachim, Silfia; Sahidin, Ahmad
Jurnal Sosial & Abdimas Vol. 8 No. 1 (2026): Jurnal Sosial & Abdimas
Publisher : LPPM Universitas Adhirajasa Reswara Sanjaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/jsa.v8i1.2233

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan strategi pemasaran melalui pengoptimalan komponen marketing mix pada Koperasi Peternakan Bandung Selatan (KPBS) Pangalengan dalam menghadapi persaingan industri susu yang semakin kompetitif. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan metode studi kasus. Teknik pengumpulan data dilakukan melalui wawancara mendalam dengan pengurus dan anggota koperasi, observasi langsung terhadap aktivitas operasional dan pemasaran, serta studi dokumentasi yang berkaitan dengan kebijakan, laporan, dan strategi pemasaran KPBS Pangalengan. Data yang diperoleh kemudian dianalisis secara sistematis melalui proses reduksi data, penyajian data, dan penarikan kesimpulan untuk memperoleh gambaran yang komprehensif mengenai penerapan strategi pemasaran yang dilakukan koperasi. Hasil penelitian menunjukkan bahwa penerapan strategi pemasaran dengan mengoptimalkan tujuh komponen marketing mix (product, price, place, promotion, people, process, dan physical evidence) dapat meningkatkan citra merek dan loyalitas konsumen. Kesimpulan dari penelitian ini menegaskan bahwa penguatan strategi marketing mix secara terintegrasi menjadi faktor kunci dalam mendukung keberlanjutan dan pertumbuhan KPBS Pangalengan di tengah persaingan industri susu yang semakin ketat.
Evaluasi Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) pada Rumah Sakit Bhayangkara Yogyakarta Kristiawati, Chindy; Syaodih, Erliany; Mulyani, Kahar
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5496

Abstract

Hospital Management Information System is an integrated information system that plays an important role in supporting hospital operations through the use of information technology. Bhayangkara Yogyakarta Hospital has implemented SIMRS since 2016 but until now there has never been an evaluation related to the implementation of the role of SIMRS. The purpose of this study was to determine whether SIMRS at Bhayangkara Hospital can improve service efficiency, act as operational control, management control and strategy planning. This type of research is descriptive qualitative with interview method. Informants in this study are the Head of Management, Head of Finance, Head of SIMRS, admissions staff, medical records staff, outpatient staff, pharmacy staff and cashier staff. Data analysis used in this study with the method of analyzing and evaluating information systems. The results showed that the application of hospital management information systems in Bhayangkara Hospital is in accordance with its role in improving service efficiency, as operational control, management control and strategy planning. From the results of the study it can be concluded that SIMRS facilitates and improves employee performance so as to improve service efficiency. SIMRS improves hospital operational control with more effective and efficient information in terms of service processes to operational costs. With SIMRS, the continuity of Bhayangkara Hospital management system is easier and controlled with an automated system. SIMRS provides accurate data that facilitates decision making in developing strategies and policies.
The Efficiency-Based Drug Supply Strategy at Mardi Waluyo Hospital, Metro Lampung Sekarjati, Irene; Purwadhi, Purwadhi; Mulyani, Kahar
International Journal on Advanced Science, Education, and Religion Vol 8 No 1 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i1.1028

Abstract

The Drug inventory management in hospitals is a crucial aspect of operational efficiency and healthcare service delivery. Ineffective inventory management can lead to waste, stock shortages, and financial losses for hospitals. This study aims to analyze managerial strategies in drug inventory management at Mardi Waluyo Metro Lampung Hospital to enhance the efficiency and effectiveness of drug distribution and utilization. The research employs a qualitative approach with in-depth interview techniques involving the head of the pharmacy installation and pharmaceutical logistics procurement staff. The analysis covers the processes of drug selection, demand planning, procurement, receipt, storage, distribution, disposal, and adjustment. The findings indicate several challenges in drug inventory management, including discrepancies between stock data and physical stock, a high number of expired drugs, and a lack of control systems for drug usage across hospital service units. To address these issues, this study recommends implementing a technology-based management system to improve stock recording accuracy, enforcing strict First In First Out (FIFO) and First Expired First Out (FEFO) methods, and optimizing policies for the disposal of unused drugs. The implementation of these strategies is expected to enhance hospital operational efficiency and reduce potential waste in drug inventory management
Co-Authors A. Rohendi, A. Abdi Wijaya, Abdi Birowo, Anandito Chairil M Noor, Chairil M Dasrun Hidayat Dinianty, Siti Fahma Dwi Budi Santoso Endang Komara Erliany Syaodih Evi Maria Faizah, Wahyu Nur Faizal Faizal, Faizal Gartika Rahmasari, Gartika Halita, Yessi Okta Halwadini, Iswary Handayani Handayani Hera Wahyuni Hidayat, Sarah Nursa'diah Imas Rosidawati Wiradirja Irhamni, Erra Johan, Willy Kristiawati, Chindy Muhaeni, Budi Nababan, Natanael Nahuri, Sasinta Bela Nurwijayanti Purwadhi Purwadhi Purwadhi R. Poppy Yaniawati Rachim, Silfia Rafika Rafika Rian Andriani, Rian Sahidin, Ahmad Saputra, Dimas Aji Saukoly, Denny Hori Prodigy Sekarjati, Irene Sumantri Sumantri Susanti, Noviane Indah Suwandhani, Achmad Dheni Wahyudi, Elsa Wijaya, Erick Juniyantho Wijaya, Hanna Wulandari, Rina Yulia Yuliwulansih, Haryani