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Bandung Conference Series: Business and Management
Published by Universitas Islam Bandung
ISSN : -     EISSN : 22828253     DOI : https://doi.org/10.29313/bcsbm.v2i1
Core Subject : Economy,
Economics, Econometrics & Finance
Bandung Conference Series Business and Management (BCSBM) menerbitkan artikel penelitian akademik tentang kajian teoritis dan terapan serta berfokus pada Manajemen dan Bisnis dengan ruang lingkup Adjusted Exponential Smoothing, Bauran Produk, Capital Adequacy Ratio, Crash Program, Critical Path Method (CPM), Diagram Preventive, Diferensiasi Produk, Economic Order Quantity (EOQ), Harga, Internet Banking, Ishikawa, Kepuasan Kerja, Keputusan Pembelian, Keuntungan Maksimal, kualitas pelayanan, Lingkungan Kerja, Loan to Deposit Ratio, loyalty consumers, manajemen proyek, Manajemen Rantai Pasok, Matriks SCOR, Metode Hungarian Peramalan, metode lintasan kritis (CPM) brand image, metode Service quality, Metode Simpleks, Mixed-Product Proyek, model Kano network planning, Non Performing Loan Pelayanan Jasa, Pemeliharaan, perputaran persediaan dan piutang, Production Process, Profit, proyek pembangunan, Purchase Of Raw Materials, Rantai Pasok, return on investment, SCOR Kinerja, Service Quality, Simplex Method, Turnover Intention Kinerja, Waktu dan Biaya, Optimal Penugasan Kerja. Prosiding ini diterbitkan oleh UPT Publikasi Ilmiah Unisba. Artikel yang dikirimkan ke prosiding ini akan diproses secara online dan menggunakan double blind review minimal oleh dua orang mitra bebestari.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 678 Documents
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Pengaruh Disiplin Kerja dan Pengembangan Karir terhadap Kinerja Karyawan PT Telkom Unit BGES Bandung Aldina Aulia Helena; Firman Shakti Firdaus
Bandung Conference Series: Business and Management 1009-1016
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25596

Abstract

Abstract. Employee performance is influenceAd by various factors, including work discipline and career development. This study aims to determine the levels of work discipline, career development, and employee performance, as well as to analyze the effect of work discipline and career development on employee performance. This study employed a quantitative method with descriptive and verification approaches. Data were collected through questionnaires and analyzed using SPSS version 25. The sampling technique used was saturated sampling, involving 40 employees of PT Telkom Akses Unit BGES Bandung as respondents.The results of the partial hypothesis test indicate that work discipline does not have a significant effect on employee performance, with a calculated t-value of 1.694, which is lower than the t-table value of 2.026, and a significance value of 0.099, which is greater than 0.05. Meanwhile, career development has a positive and significant effect on employee performance, with a calculated t-value of 9.667, which is higher than the t-table value of 2.026, and a significance value of 0.000, which is lower than 0.05. The simultaneous hypothesis test shows that work discipline and career development jointly have a positive and significant effect on employee performance, with a calculated F-value of 97.826, which is higher than the F-table value of 3.25, and a significance value of 0.000, which is lower than 0.05. These findings indicate that the simultaneous improvement of work discipline and career development will enhance employee performance at PT Telkom Akses Unit BGES Bandung. Abstrak. Kinerja karyawan dipengaruhi oleh berbagai faktor, di antaranya disiplin kerja dan pengembangan karir. Penelitian ini bertujuan untuk mengetahui tingkat disiplin kerja, pengembangan karir, dan kinerja karyawan serta menganalisis pengaruh disiplin kerja dan pengembangan karir terhadap kinerja karyawan. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Data dikumpulkan melalui angket dan diolah menggunakan program SPSS versi 25. Teknik pengambilan sampel menggunakan sampling jenuh dengan jumlah responden sebanyak 40 karyawan PT Telkom Akses Unit BGES Bandung. Hasil uji parsial menunjukkan bahwa disiplin kerja tidak berpengaruh signifikan terhadap kinerja karyawan dengan nilai t hitung sebesar 1,694 < t tabel 2,026 dan nilai signifikansi 0,099 > 0,05. Pengembangan karir juga berpengaruh positif dan signifikan terhadap kinerja karyawan dengan nilai t hitung sebesar 9,667 > t tabel 2,026 dan nilai signifikansi 0,000 < 0,05. Hasil uji simultan menunjukkan bahwa disiplin kerja dan pengembangan karir secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja karyawan dengan F hitung sebesar 97,826 > F tabel 3,25 dan nilai signifikansi 0,000 < 0,05. Hal ini menunjukkan bahwa peningkatan disiplin kerja dan pengembangan karir secara bersama-sama akan meningkatkan kinerja karyawan di PT Telkom Akses Unit BGES Bandung.
Pengaruh Workplace Spirituality dan Etika Kerja Islam terhadap Produktivitas Karyawan Raden Muhammad Fathuur Ginanjar; Firman Shakti Firdaus
Bandung Conference Series: Business and Management 969-976
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25702

Abstract

Abstract. This study examines the effects of workplace spirituality and Islamic work ethics on employee productivity at Rumah Yatim Bandung, a philanthropic institution applying Islamic values in its management. It was motivated by a gap between fundraising targets and realization, raising concerns about employee productivity. Using a quantitative method with an associative-causal approach, data were collected from 60 respondents, out of a population of 150 employees, determined via Slovin's formula and simple random sampling. Data were ordinal, gathered through a four-point Likert-scale questionnaire, and analyzed using multiple linear regression with IBM SPSS 21. Results show workplace spirituality has a positive and significant partial effect on productivity (Adjusted R Square 52.5%). Islamic work ethics also has a positive and significant partial effect (Adjusted R Square 59.7%). Simultaneously, both variables positively and significantly affect productivity (Adjusted R Square 62.5%). These findings suggest that strengthening employees' sense of meaning at work and adherence to Islamic work values can effectively improve productivity in philanthropic organizations. Abstrak. Penelitian ini bertujuan mengetahui pengaruh workplace spirituality dan etika kerja Islam terhadap produktivitas karyawan di Rumah Yatim Bandung, lembaga filantropi yang menerapkan nilai keislaman dalam tata kelolanya. Penelitian ini dilatarbelakangi kesenjangan antara target dan realisasi penghimpunan dana yang menimbulkan dugaan persoalan produktivitas karyawan. Penelitian menggunakan metode kuantitatif dengan pendekatan asosiatif-kausal. Sampel sebanyak 60 responden dari populasi 150 karyawan ditentukan menggunakan rumus Slovin dan teknik simple random sampling. Data bersifat ordinal, dikumpulkan melalui kuesioner skala Likert empat poin, dan dianalisis menggunakan regresi linier berganda dengan IBM SPSS 21. Hasil menunjukkan workplace spirituality berpengaruh positif dan signifikan secara parsial terhadap produktivitas (Adjusted R Square 52,5%). Etika kerja Islam juga berpengaruh positif dan signifikan secara parsial (Adjusted R Square 59,7%). Secara simultan, kedua variabel berpengaruh positif dan signifikan terhadap produktivitas (Adjusted R Square 62,5%). Temuan ini menunjukkan bahwa penguatan pemaknaan kerja dan penerapan nilai etika Islam dapat menjadi strategi efektif meningkatkan produktivitas pada organisasi filantropi.
Pengaruh Kualitas Layanan terhadap Kepuasan Pasien yang Dimoderasi oleh Servicescape Moch F Raska Rhamadhan; Mochamad Malik Akbar Rohandi; Haryaman Justisia Sulaiman
Bandung Conference Series: Business and Management 925-934
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25733

Abstract

Abstract. Improving the quality of healthcare services has become an important aspect in meeting public expectations toward primary healthcare facilities. As a healthcare service provider, Puskesmas is required not only to provide good medical services but also to create a comfortable service experience through a supportive physical environment (servicescape). This study aims to analyze the condition of service quality, servicescape, and patient satisfaction, as well as to determine the effect of service quality on patient satisfaction with servicescape as a moderating variable at Puskesmas Ciparay DTP. The research method used is a quantitative method with a descriptive and verification approach. Data collection was conducted through questionnaires distributed to patients of Puskesmas Ciparay, and the data were analyzed using simple linear regression analysis and Moderated Regression Analysis (MRA). The results show that service quality has a positive effect on patient satisfaction. In addition, servicescape plays a role in strengthening the relationship between service quality and patient satisfaction through aspects of facility comfort, spatial arrangement, and service environment. This study indicates that improving service quality supported by optimal servicescape can increase patient satisfaction at Puskesmas Ciparay DTP. Abstrak. Peningkatan kualitas pelayanan kesehatan menjadi aspek penting dalam memenuhi harapan masyarakat terhadap fasilitas kesehatan primer. Puskesmas sebagai penyedia layanan kesehatan dituntut tidak hanya memberikan pelayanan medis yang baik, tetapi juga menciptakan pengalaman pelayanan yang nyaman melalui lingkungan fisik (servicescape) yang mendukung. Penelitian ini bertujuan untuk menganalisis kondisi kualitas layanan, servicescape, dan kepuasan pasien serta mengetahui pengaruh kualitas layanan terhadap kepuasan pasien dengan servicescape sebagai variabel moderasi pada Puskesmas Ciparay DTP. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada pasien Puskesmas Ciparay, kemudian dianalisis menggunakan analisis regresi linear sederhana dan Moderated Regression Analysis (MRA). Hasil penelitian menunjukkan bahwa kualitas layanan berpengaruh positif terhadap kepuasan pasien. Selain itu, servicescape berperan dalam memperkuat hubungan antara kualitas layanan dan kepuasan pasien melalui aspek kenyamanan fasilitas, tata ruang, serta lingkungan pelayanan. Penelitian ini menunjukkan bahwa peningkatan kualitas layanan yang didukung oleh servicescape yang optimal dapat meningkatkan kepuasan pasien di Puskesmas Ciparay DTP.
Analisis Biaya Distribusi Barang Semen Menggunakan North West Corner, Least Cost Method, Vogel’s Approximation Method, dan Stepping Stone (Studi Kasus: PT FM Global Logistics Cab. Bandung) Sheril Haifa Amaliah; Muhardi Muhardi; Umari Abdurrahim Abi Anwar
Bandung Conference Series: Business and Management 935-944
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25744

Abstract

Abstract. Transportation cost is one of the largest components of distribution activities; therefore, effective cost optimization is essential to improve operational efficiency. PT FM Global Logistics Bandung Branch faces high distribution costs for cement deliveries to multiple destination areas due to the absence of an optimized transportation allocation method. This study aims to determine the minimum distribution cost by applying transportation methods and to compare the initial solutions generated by the North West Corner (NWC), Least Cost Method (LCM), and Vogel’s Approximation Method (VAM). This research employed a quantitative approach using the transportation model in linear programming. The data consisted of supply capacity, customer demand from January to June 2025, and distribution costs from three sources to nine destination areas. Initial solutions were obtained using the NWC, LCM, and VAM methods and subsequently tested for optimality using the Stepping Stone method. The results showed that the NWC method produced a total distribution cost of IDR 525,529,500, the LCM method resulted in IDR 520,051,600, while the VAM method generated the lowest distribution cost of IDR 515,719,400. The Stepping Stone optimality test indicated that all improvement index (Δ) values were positive, meaning that no alternative allocation could further reduce the total distribution cost. Therefore, the initial solution generated by the VAM method has reached the optimal condition and represents the most efficient alternative for minimizing distribution costs at PT FM Global Logistics Bandung Branch. Abstrak. Biaya transportasi merupakan salah satu komponen terbesar dalam kegiatan distribusi sehingga diperlukan pengelolaan yang optimal agar perusahaan dapat meningkatkan efisiensi operasional. PT FM Global Logistics Cabang Bandung menghadapi permasalahan tingginya biaya distribusi semen ke berbagai wilayah tujuan akibat belum diterapkannya metode optimasi transportasi. Penelitian ini bertujuan untuk menentukan solusi distribusi dengan biaya minimum menggunakan metode transportasi serta membandingkan hasil solusi awal yang diperoleh dari North West Corner (NWC), Least Cost Method (LCM), dan Vogel’s Approximation Method (VAM). Penelitian menggunakan pendekatan kuantitatif dengan model transportasi pada pemrograman linear. Data yang digunakan meliputi kapasitas pasokan, permintaan konsumen periode Januari–Juni 2025, serta biaya distribusi dari tiga sumber menuju sembilan tujuan. Solusi awal diperoleh menggunakan metode NWC, LCM, dan VAM, kemudian diuji optimalitasnya menggunakan metode Stepping Stone. Hasil penelitian menunjukkan bahwa metode NWC menghasilkan total biaya distribusi sebesar Rp525.529.500, metode LCM sebesar Rp520.051.600, sedangkan metode VAM menghasilkan biaya terendah sebesar Rp515.719.400. Hasil pengujian menggunakan metode Stepping Stone menunjukkan seluruh nilai indeks perbaikan (Δ) bernilai positif sehingga tidak terdapat alternatif alokasi yang mampu menurunkan biaya distribusi. Dengan demikian, solusi awal yang dihasilkan metode VAM telah memenuhi kondisi optimal dan menjadi alternatif terbaik untuk meminimalkan biaya distribusi pada PT FM Global Logistics Cabang Bandung.
Peran Kualitas Pelayanan dan Lokasi Strategis terhadap Keputusan Menginap Wisatawan Domestik di Hotel Grand Dafam Braga Bandung Faisal Ariz Rizqullah; Dede R. Oktini; Yudha Dwi Nugraha
Bandung Conference Series: Business and Management 945-952
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25844

Abstract

Abstract. Increasing competition in the hotel industry encourages hotels to improve service quality and leverage strategic location as factors influencing tourists' decision to stay. This study aimed to analyze the role of service quality and strategic location in influencing the decision to stay of domestic tourists at Hotel Grand Dafam Braga Bandung. This study employed a quantitative approach using an explanatory method with a cross-sectional design. Data were collected through questionnaires from 202 domestic tourists selected using purposive sampling and analyzed using multiple linear regression with IBM SPSS Statistics version 31. The results indicate that service quality and strategic location have a positive and significant effect on the decision to stay, both partially and simultaneously. The coefficient of determination (R²) of 0.581 indicates that both variables explain 58.1% of the variation in the decision to stay. Therefore, improving service quality and maintaining a strategic location play an important role in enhancing domestic tourists' decision to stay at Hotel Grand Dafam Braga Bandung. Abstrak. Persaingan industri perhotelan mendorong hotel untuk meningkatkan kualitas pelayanan dan memanfaatkan lokasi strategis sebagai faktor yang memengaruhi keputusan menginap wisatawan. Penelitian ini bertujuan untuk menganalisis peran kualitas pelayanan dan lokasi strategis terhadap keputusan menginap wisatawan domestik di Hotel Grand Dafam Braga Bandung. Penelitian menggunakan pendekatan kuantitatif dengan metode eksplanatori dan desain cross-sectional. Data dikumpulkan melalui kuesioner terhadap 202 wisatawan domestik yang dipilih menggunakan teknik purposive sampling dan dianalisis menggunakan regresi linear berganda dengan bantuan IBM SPSS Statistics versi 31. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan lokasi strategis berpengaruh positif dan signifikan terhadap keputusan menginap, baik secara parsial maupun simultan. Nilai koefisien determinasi (R²) sebesar 0,581 menunjukkan bahwa kedua variabel mampu menjelaskan 58,1% variasi keputusan menginap, sedangkan sisanya dipengaruhi oleh faktor lain di luar penelitian. Dengan demikian, peningkatan kualitas pelayanan dan pemanfaatan lokasi yang strategis menjadi faktor penting dalam meningkatkan keputusan menginap wisatawan domestik di Hotel Grand Dafam Braga Bandung.
Pengaruh Ukuran Perusahaan dan Pengungkapan ESG terhadap Profitabilitas Perusahaan Consumer Non-Cyclicals Latifah Tri Kania; Handri Handri; Nadia Meirani
Bandung Conference Series: Business and Management 953-960
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25918

Abstract

Abstract. This study aims to analyze the impact of firm size and Environmental, Social, and Governance (ESG) disclosures on profitability among companies in the Non-Cyclical Consumer Sector listed on the Indonesia Stock Exchange during the 2021–2024 period. Company size is proxied by Ln Total Assets, ESG disclosure is measured using the Corporate Sustainability Index (CSI) based on GRI standards, and profitability is proxied by Return on Assets (ROA). The study employs a quantitative method using secondary data obtained from annual reports, financial reports, and sustainability reports. The research sample was determined using purposive sampling, resulting in 75 companies with 300 observations. Data analysis was conducted using panel data regression with the aid of EViews 12. Model selection was performed using the Chow test and the Lagrange Multiplier (LM) test, while hypothesis testing was conducted using the t-test to determine partial effects, the F-test to determine simultaneous effects, and the coefficient of determination (R²) to measure the model’s ability to explain variations in profitability. The results of the study indicate that, when considered individually, firm size and ESG disclosure do not have a significant effect on profitability. However, when considered simultaneously, both variables have a significant effect on profitability. Abstrak. Penelitian ini bertujuan menganalisis pengaruh ukuran perusahaan dan pengungkapan Environmental, Social, and Governance (ESG) terhadap profitabilitas pada perusahaan Sektor Consumer Non-Cyclicals yang terdaftar di Bursa Efek Indonesia periode 2021–2024. Ukuran perusahaan diproksikan dengan Ln Total Aset, pengungkapan ESG diukur menggunakan Corporate Sustainability Index (CSI) berbasis standar GRI, dan profitabilitas diproksikan dengan Return on Assets (ROA). Penelitian menggunakan metode kuantitatif dengan data sekunder yang diperoleh dari annual report, financial report, dan sustainability report. Sampel penelitian ditentukan menggunakan teknik purposive sampling sehingga diperoleh 75 perusahaan dengan 300 observasi. Analisis data dilakukan menggunakan regresi data panel dengan bantuan Eviews 12. Pemilihan model dilakukan melalui uji Chow dan uji Lagrange Multiplier (LM), sedangkan pengujian hipotesis dilakukan melalui uji t untuk mengetahui pengaruh parsial, uji F untuk mengetahui pengaruh simultan, serta koefisien determinasi (R²) untuk mengukur kemampuan model dalam menjelaskan variasi profitabilitas. Hasil penelitian menunjukkan bahwa secara parsial ukuran perusahaan dan pengungkapan ESG tidak berpengaruh signifikan terhadap profitabilitas. Namun, secara simultan kedua variabel tersebut berpengaruh signifikan terhadap profitabilitas.
Pengaruh E-Service Quality terhadap Customer Satisfaction dan Dampaknya pada Customer Loyalty Mutiara Qalbiyah Kamaliyah; Dede R. Oktini
Bandung Conference Series: Business and Management 905-914
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25968

Abstract

Abstract. The rapid development in online banking services requires companies to enhance the quality of electronic services to maintain customer satisfaction and loyalty. Intense competition in the banking industry emphasizes the importance of implementing maximum E-Service Quality, particularly in aspects such as ease of access, platform reliability, transaction security, and service responsiveness. The objective of this study is to examine the impact of E-Service Quality on Customer Satisfaction and its subsequent effect on Customer Loyalty among users of online banking facilities. A quantitative approach is applied in this research using descriptive and verificative methods. The sampling technique employs purposive sampling with 180 participants. Data is obtained through questionnaire distribution and evaluated using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to test the relationships between variables. The research findings reveal that E-Service Quality has a positive and significant influence on Customer Satisfaction. Furthermore, Customer Satisfaction is proven to positively and meaningfully affect Customer Loyalty. In addition, customer satisfaction is confirmed to act as a mediator in the relationship between E-Service Quality and Customer Loyalty. Consistently improving electronic service quality will strengthen customer satisfaction and foster long-term loyalty. Abstrak. Perkembangan pesat dalam layanan perbankan daring mengharuskan perusahaan untuk meningkatkan mutu layanan elektronik agar dapat mempertahankan kepuasan dan kesetiaan nasabah. Persaingan sengit di industri perbankan menekankan pentingnya penerapan E-Service Quality yang maksimal, khususnya pada aspek kemudahan akses, ketangguhan platform, perlindungan transaksi, dan ketanggapan pelayanan. Tujuan dari kajian ini adalah untuk meneliti dampak E-Service Qualityterhadap Customer Satisfaction serta akibatnya pada Customer Loyalty di kalangan pemakai fasilitas perbankan daring. Pendekatan kuantitatif diterapkan dalam penelitian ini dengan metode deskriptif dan verifikatif. Teknik pemilihan sampel menggunakan purposive sampling terhadap 180 partisipan. Data diperoleh melalui distribusi kuesioner dan dievaluasi memakai teknik Partial Least Squares–Structural Equation Modeling (PLS-SEM) untuk menguji keterkaitan antarvariabel. Temuan penelitian mengungkapkan bahwa E-Service Quality memberikan pengaruh positif dan signifikan terhadap Customer Satisfaction. Selanjutnya, Customer Satisfaction terbukti memengaruhi positif dan bermakna terhadap Customer Loyalty. Di samping itu, kepuasan pelanggan terbukti berperan sebagai mediator dalam hubungan antara E-Service Quality dan Customer Loyalty. Peningkatan mutu layanan elektronik secara konsisten akan memperkuat kepuasan nasabah dan mendorong pembentukan kesetiaan jangka panjang.
Analisis Kualitas Pelayanan Menggunakan SERVQUAL dan IPA Survei pada Pasien RSMB Dita Aulia Pramesti; Muhardi Muhardi; Rabiatul Adwiyah
Bandung Conference Series: Business and Management 1043-1050
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25983

Abstract

Abstract. This Study Aims To Analyze Service Quality, Identify The Gap Between Patients' Expectations And Perceptions, And Determine The Service Attributes That Should Be Prioritized For Improvement At Muhammadiyah Bandung Hospital Using The Service Quality (SERVQUAL) And Importance Performance Analysis (IPA) Methods. This Research Employed A Quantitative Approach With A Survey Method Involving 100 Outpatients From The Internal Medicine And Neurology Clinics. Data Were Collected Through A Four-Point Likert Scale Questionnaire And Analyzed Using Validity Testing, Reliability Testing, SERVQUAL Analysis, And IPA. The Findings Indicate That All SERVQUAL Dimensions Have Negative Gap Values, With An Overall Average Gap Of –0.589, Indicating That The Quality Of Services Provided Has Not Fully Met Patients' Expectations. The IPA Results Reveal That The Main Priorities For Improvement Are The Cleanliness And Comfort Of Waiting And Examination Rooms, The Adequacy Of Hospital Facilities, And The Genuine Attention Provided By Medical Staff To Patients. Therefore, Muhammadiyah Bandung Hospital Should Prioritize Improvements In These Service Attributes To Enhance Service Quality And Increase Patient Satisfaction. Abstrak. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan, mengidentifikasi kesenjangan antara harapan dan persepsi pasien, serta menentukan atribut pelayanan yang menjadi prioritas perbaikan di Rumah Sakit Muhammadiyah Bandung menggunakan metode Service Quality (SERVQUAL) dan Importance Performance Analysis (IPA). Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 100 pasien rawat jalan pada Poli Penyakit Dalam dan Poli Saraf. Pengumpulan data dilakukan melalui penyebaran kuesioner menggunakan skala Likert empat poin, kemudian dianalisis menggunakan uji validitas, uji reliabilitas, analisis SERVQUAL, dan IPA. Hasil penelitian menunjukkan bahwa seluruh dimensi SERVQUAL memiliki nilai gap negatif dengan rata-rata gap keseluruhan sebesar -0,589, yang mengindikasikan bahwa kualitas pelayanan belum mampu memenuhi harapan pasien. Analisis IPA menunjukkan bahwa atribut yang menjadi prioritas utama perbaikan meliputi kebersihan dan kenyamanan ruang tunggu serta ruang pemeriksaan, kelengkapan fasilitas rumah sakit, dan perhatian tenaga medis kepada pasien. Dengan demikian, Rumah Sakit Muhammadiyah Bandung perlu memfokuskan upaya perbaikan pada atribut-atribut tersebut agar kualitas pelayanan sesuai dengan harapan pasien dan kepuasan pasien dapat meningkat.
Pengaruh Profitabilitas, Earning Per Share (EPS), dan Leverage terhadap Nilai Perusahaan pada Sektor Pertambangan Subsektor Batubara Periode 2022-2025 Althaf Mughni Aufa; Azib Azib; Nadia Meirani
Bandung Conference Series: Business and Management 977-984
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.25984

Abstract

Abstract. This study aims to determine the effect of Profitability, Earning Per Share (EPS), and Leverage on firm value in coal mining sub-sector companies listed on the Indonesia Stock Exchange (IDX) during the 2022–2025 period. This study uses a quantitative method with descriptive and verificative approaches. The data were obtained from the companies’ annual financial reports and analyzed using panel data regression with the assistance of EViews software. The results show that simultaneously profitability, Earning Per Share (EPS), and leverage have a significant effect on firm value. Partially, Earning Per Share (EPS) has a significant effect on firm value, while profitability and leverage do not have a significant effect on firm value. Abstrak. Penelitian ini bertujuan untuk mengetahui pengaruh Profitabilitas, Earning Per Share (EPS), dan Leverage terhadap nilai perusahaan pada perusahaan pertambangan sub sektor batu bara yang terdaftar di Bursa Efek Indonesia (BEI) periode 2022–2025. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif dan verifikatif. Data penelitian diperoleh dari laporan keuangan tahunan perusahaan dan dianalisis menggunakan regresi data panel dengan bantuan aplikasi EViews. Hasil penelitian menunjukkan bahwa secara simultan profitabilitas, Earning Per Share (EPS), dan leverage berpengaruh signifikan terhadap nilai perusahaan. Secara parsial, Earning Per Share (EPS) berpengaruh signifikan terhadap nilai perusahaan, sedangkan profitabilitas dan leverage tidak berpengaruh signifikan terhadap nilai perusahaan.
Penerapan DRP Kaporit X CV ABC Muhammad Saladin Alfazri; Tasya Aspiranti; Umari Abdurrahim Abi Anwar
Bandung Conference Series: Business and Management 985-992
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsbm.v6i2.26005

Abstract

Abstract.This research is motivated by the reactive distribution system at CV ABC, which causes the remaining inventory of Kaporit X to frequently reach zero, creating a high risk of stockouts. The purpose of this study is to develop a time-phased distribution plan to stabilize product availability. The method used is descriptive quantitative through the Distribution Requirements Planning (DRP) approach. The data collected is primary historical data in the form of actual daily demand during the January-December 2024 period, with a lead time parameter of 3 days and a safety stock of 14 units. The ordering policy uses the Lot-for-Lot (LFL) method. The results show that the application of DRP can transform the distribution pattern into a structured and proactive one. The planned order release schedule can be determined systematically following demand fluctuations, ensuring all net requirements are met on time. The projected on-hand inventory was successfully maintained stably at the safe limit of 14 units at the end of each period. In conclusion, the DRP method is proven effective in preventing stockouts and providing full control over the ordering schedule of Kaporit X at CV ABC. Abstrak. Penelitian ini dilatarbelakangi oleh permasalahan sistem distribusi reaktif pada CV ABC yang menyebabkan sisa persediaan Kaporit X sering mencapai nol, sehingga berisiko tinggi mengalami kekurangan persediaan (stockout). Tujuan penelitian ini adalah menyusun perencanaan distribusi secara time-phased guna menstabilkan ketersediaan produk. Metode yang digunakan adalah kuantitatif deskriptif melalui pendekatan Distribution Requirements Planning (DRP). Data yang dikumpulkan merupakan data historis berupa permintaan aktual harian selama periode Januari-Desember 2024, dengan parameter lead time 3 hari dan safety stock 14 unit. Kebijakan pemesanan menggunakan metode Lot-for-Lot (LFL). Hasil penelitian menunjukkan bahwa penerapan DRP mampu mengubah pola distribusi menjadi terstruktur dan proaktif. Jadwal pelepasan pesanan (planned order release) dapat ditentukan secara sistematis mengikuti fluktuasi permintaan, sehingga seluruh kebutuhan bersih (net requirements) terpenuhi tepat waktu. Proyeksi persediaan (projected on-hand) berhasil dipertahankan stabil pada batas aman minimum sebesar 14 unit di setiap akhir periode. Kesimpulannya, metode DRP terbukti efektif mencegah stockout dan memberikan kendali penuh terhadap penjadwalan pemesanan Kaporit X di CV ABC.  

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