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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Journal of Tourism Destination and Attraction Tourism Reserch Journal jurnal ilmiah hospitality Jurnal Hospitality dan Pariwisata Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Ilmiah Wahana Pendidikan Oikonomia: Jurnal Manajemen Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Pengabdian Mandiri Nawasena: Jurnal Ilmiah Pariwisata West Science Business and Management West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Interdisciplinary Studies West Science Social and Humanities Studies Science Information System and Technology Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Nugraha, Rizki Nurul
National University Tourism Study Program
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Peranan Purchasing Departement Dalam Operational In Hotels Rizki Nurul Nugraha; Dinda Novanda Utami; Muhammad Salim Zuhdi; Hanifa Fahri Fadhilla Kahla; Arsyeaf Rizal
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 24 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10437079

Abstract

Hotel is a form of building, symbol, company or accommodation business entity that provides lodging services, food and beverage providers and other service facilities where all of these services are intended for the general public, both those who spend the night at the hotel or those who only use certain facilities. owned by the hotel. This study examines the role of the Purchasing Department in Operational In Hotels. The purpose of this study is to determine the important role of Purchasing between hotels and suppliers. Goods ordered from suppliers will receive several terms and conditions according to the information in the Purchase Order (PO). Purchasing will oversee the ongoing process of procurement of goods until the goods ordered arrive at the hotel. This research is presented qualitatively. The techniques used for data collection were observation, interviews, document studies, literature studies, internet searching. Based on the results obtained, the role of a Purchasing in In Hotel is very important, because everything relates to hotel needs. The results of the research show the steps or methods that are carried out by the purchasing party. How does the purchasing party meet the needs of goods from each department. Barriers experienced by Purchasing are related to the Daily Market List which causes delays in placing orders with suppliers. Experience and professionalism of a Purchasing, and dealing with all the problems encountered
Peningkatan Kualitas Fasilitas Wisata Di Schmutzer Ragunan Sebagai Upaya Untuk Meningkatkan Kepuasan Pengunjung Emanuel Jerubun; Rizki Nurul Nugraha
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 5 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10525541

Abstract

This study aims to outline strategies to improve the guality of facilities in tourist destinations Schmutzer Ragunan to increase visitor satisfaction. Schmutzer Ragunan is a populer destination in Ragunan that offers interesting facilities and attractions. The research involved travel experts, Schmutzer management and related parties. Collaboratively, they identify facility problems and plan upgrades accordingly. Specific time-bound research, including problem analysis, planning, implemementation, andevalution. This study aims to improve visitor satisfactions at Schmutzer Ragunan by improving facilities. This is expected to increase repeat visits and positive recommendations. The focus is on the quality of facilities in those destinations, areas that need improvement. The approach involves guestionnaires, facility observation and management. The approach involves guestionnaires, facility observation and management interviews. Data is analyzed to identify visitor needs, problems, and opportunities. Improvement strategies and recommendations are drawn up.
Strategi Manajemen Antrean Di Taman Mini Indonesia Indah Terhadap Kepuasan Wisatawan Ajeng Aspuan Sukesi; Rizki Nurul Nugraha
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 6 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10628263

Abstract

The purpose of this study is to conduct an analysis of queue management on traveler satisfaction in Taman Mini Indonesia Indah. data analysis was carried out by sending questionnaires to 100 respondents from the Taman Mini Indonesia Indah. The data analysis technique employs advanced regression analysis and the application Statistical Product and Service Solution ( SPPS ) version 26.0. The result of this study use of the test method for testing vadility on the variables queue management (X) and tourist satisfaction (Y) show that all of the result were signifacnt at the level of 0,05. The number of variables in then n – 100 range with a signifacnt level 0,05 is 0,196, hence all of the variables are considered legitimate. Based on the result of the study, the management strategy for queue has positive effects on the condition of tourist satisfaction.
Effect Of Application of Rich Media Advertising on Purchase Decisions: Study of Travel Companies M. Liga Suryadana; Rizki Nurul Nugraha
Jurnal Ekonomi, Bisnis & Entrepreneurship Vol. 12 No. 2 (2018): Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/rxyy4849

Abstract

This study aims to determine the effect of the application of the Rich Media Advertising dimension to purchasing decisions. The population in this study were service users who had purchased packages in the past three years. This study involved 100 service users as research subjects taken randomly. This study uses research instruments in the form of questionnaires and interview guidelines. Both instruments validated before being applied to the study sample. Furthermore, the data obtained were analyzed using Path analysis. The results of the study indicate that: (1) There is a Significant Effect of Streaming Audio on purchasing decisions. (2) There is a Significant Effect of Streaming Video on purchasing decisions. (3) There is a Significant Effect of the Applets That Allow User Interaction on purchasing decisions. (4) There is a Significant Effect of Special Effect that has a significant effect on purchasing decisions. Based on these findings it can be concluded that Rich Media Advertising has a significant influence on purchasing decisions with a percentage of influence of 51.4%.
Strategi Pengembangan Destinasi Wisata Penanganan Pandemi Covid-19 Di Provinsi Bali Rizki Nurul Nugraha; Arnold Yudi Nahlony
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 1 (2023): April : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i1.406

Abstract

Salah satu tempat wisata paling populer di Indonesia yang sudah dikenal hingga seluruh dunia adalah Pulau Bali. Menurut data dari BPS mengenai wisatawan yang berwisata ke Bali berjumlah 5.697.739 pengunjung pada tahun 2017 dan pada tahun 2018, terdapat 6.070.473 pengunjung sehingga mengalami kenaikan sejumlah 6,54%. Pada tahun 2020, populasi wisatawan Bali mengalami penurunan tajam. Ini akibat wabah flu yang fatal yang melumpuhkan ekonomi global. Virus corona adalah nama wabah yang pertama kali muncul secara lokal di Kota Wuhan, Provinsi Hubei, China pada Desember 2019. Menurut pemerintah Bali, di wilayah tersebut terdapat 337 kasus terkonfirmasi Covid-19. 19. Angka ini menempati urutan ke-10 di antara provinsi lainnya. Divisi UMKM korporasi mempekerjakan setidaknya 1,1 juta orang. Salah satu industri yang paling terkena dampak pandemi adalah pariwisata. Menerapkan infrastruktur pariwisata, konsep, pengembangan destinasi, dan taktik untuk menarik wisatawan. Akan ada sejumlah teknik yang digunakan untuk menarik pengunjung kembali. Ada tujuh taktik yang perlu diterapkan, agar pengunjung ke Bali merasa aman dan betah di tengah pandemi. Sanitasi Standar Tinggi, Keamanan Standar Tinggi, Pariwisata Niche, Tur Perjalanan Tunggal, Tur Kesehatan, dan Pariwisata Virtual adalah beberapa dari inisiatif ini. Pariwisata pantai yang menjadi destinasi paling diminati juga terkena imbas dari pandemi.
ANALISIS FAKTOR YANG MEMENGARUHI REVISIT INTENTION PADA TAMU HOTEL IBIS SENEN JAKARTA Nugraha, Rizki Nurul; Sannindra, Akristi Eni; Zaqi, Muhammad
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060127

Abstract

Liburan menjadi suatu hal yang marak dilakukan oleh masyarakan dewasa ini akibat adanya suatu perkembangan baik dari sistem transportasi yang memicu individu untuk melakukan perjalanan ke berbagai lokasi untuk menghabiskan waktu luangnya, baik di dalam negeri maupun di luar negeri. Akibatnya, pertumbuhan yang kuat dalam pariwisata telah mengakibatkan pertumbuhan pesat industry perhotelan, salah satunya dengan munculnya Hotel Ibis Senen di Jakarta Pusat. Persaingan ketat di industri perhotelan menuntut adanya kualitas yang baik yang harus dimiliki oleh Hotel tersebut demi bertahan dalam persaingan, dan bahkan menarik pengunjung untuk mengunjungi kembali hotel tersebut. Penelitian ini dilakukan dengan metode kualitatif deskriptif dengan mengepul data melalui studi pustaka. Hasil dari penelitian ini menunjukkan bahwa adanya revisit intention yang dirasakan oleh pengunjung dipengaruhi oleh beberapa faktor seperti review atau testimoni yang dimuat dalam laman website Hotel Ibis Senen Jakarta, Lebih lanjut, terdapat pula pengaruh dari kepuasan pelanggan dan opini orang lain. Baiknya layanan dan rasa nyaman yang dirasakan selama melakukan kunjungan atau menginap di Hotel di waktu sebelumnya menjadi faktor yang paling signifikan dalam memengaruhi revisit intention. Manajemen hotel diharap untuk dapat memberikan kualitas dari pelayanan yang dimiliki, atribut, serta sarana dan prasarana yang dimiliki di dalamnya demi kepuasan pelanggan dan revisit intention terhadap Hotel. Kata kunci: Revisit Intention, Kepuasan Pelanggan, Hotel.
ANALYSIS OF SERVICE QUALITY TO CUSTOMER SATISFACTION AT IBIS SENEN HOTEL JAKARTA Sannindra, Akristi Eni; Tarigan, Eviana; Nugraha, Rizki Nurul
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060207

Abstract

In the global era world business is intense with competition, especially in the field of hospitality services company. Hotel is a company managed by its owner to provide food service, drinks, and a room for sleeping facilities to people who are traveling and able to pay with a reasonable amount of care received in accordance with the absence of a special agreement. Quality of service and facilities at this time, more emphasis in the business world for allegedly affects customer satisfaction, and will also take into account competition arising from a variety of hospitality services. Facilities used by each company a variety of forms, types and benefits. The purpose of this study to analyze the impact of service quality and customer satisfaction at the facilities of the hotel in the city Ibis Senen Jakarta. Library research methods, give the results and showed the quality of services and facilities affects customer satisfaction. Ibis Senen hotel management should improve customer satisfaction as to the quality of service is better, and provide affordable facilities so that consumers will be back to stay. Keywords: Quality of Service, Hotel and Customer
PERAN RECEPTION DALAM MEMBERIKAN PELAYANAN PRIMA KEPADA PENGUNJUNG HOTEL MERCURE JAKARTA PANTAI INDAH KAPUK Nugraha, Rizki Nurul; Ananda, Aulia; Djandri, Mudhi’ah Zuhdiyyah
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060128

Abstract

Pelayanan prima merupakan kegiatan yang diberikan untuk memenuhi kebutuhan serta keinginan yang diharapkan oleh pengunjung. Pelayanan prima dilakukan di seluruh section dalam hotel, salah satunya adalah bagian front office department. Resepsionis berperan untuk menciptakan kesan yang baik terhadap para pengunjung saat menginap di hotel. Tujuan dari penelitian ini ialah untuk mengetahui peran reseptionis dalam memberikan pelayanan prima kepada pengunjung Hotel Mercure Jakarta Pantai Indah Kapuk. Metode penelitian yang digunakan ialah penelitian kualitatif. Teknik pengumpulan data berupa wawancara, observasi, dan tinjauan pustaka. Hasil penelitian dari pelayanan prima pada Hotel Mercure Jakarta Pantai Indah Kapuk dapat dilihat dari 6 indikator yaitu kemampuan, sikap, penampilan, perhatian, tindakan, dan tanggung jawab yang dikategorikan baik. Pelayanan prima memiliki dampak yang positif dan signifikan terhadap tamu. Hal itu dibuktikan bahwa tamu merasa sangat puas terhadap pelayanan yang ada. Kata kunci: Pelayanan Prima, Resepsionis, Hotel Mercure
The Influence Ecotourism on The Economy of Citizen Community in The Situ Tunggilis Bogor District Nugraha, Rizki Nurul; Hidayah, Nurul
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060213

Abstract

Ecotourism is a tourism sector that has the potential as a supporter of the national economy, from ecotourism it can also be used by local governments to increase their own local revenue. This study aims to determine the effect of ecotourism in terms of location, attractiveness, facilities, and accessibility to the economy of the community in the Situ Tunggilis area, Bogor district. The research method used is a descriptive qualitative method with data collection through literature studies, interviews, observations and documentation. The results showed that 70.5% of the traders in the Tunggilis situ, Bogor district, were local people, namely the people from the village of Setu Sari. Then, based on the average monthly income, most of the traders have an income of Rp. 1,000,000 – Rp. 5,000,000. This shows that the income level of the people in the Situ Tunggilis area is classified as moderate. Thus, the existence of the Tunggilis area can affect the economy of the surrounding community. This can be seen from Situ tunggilis which can be a place of livelihood for the people in the Situ tunggilis area, namely as food traders (snacks), toy traders, fish traders, fishermen, tour boat carriers, and parking attendants. And the income of the community is increasing along with the increasing number of tourists who come to the Tunggilis area. So that in line with the better conditions of Situ Tunggilis ecotourism which can be measured from location, tourist attraction, accessibility and facilities, it can invite many tourists who come to the Situ Tunggilis area, Keywords: Ecotourism, Community Economy, Situ Tunggilis
BANQUET PERFORMANCE IN SUPPORTING BUSINESS AT PULLMAN SUDIRMAN JAKARTA HOTEL Nugraha, Rizki Nurul; Aulia, Almaura Nur; Nehemia, Claudia Simponi
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060203

Abstract

Banquet section is one part of the Food and Beverage department which has an important role in the hotel business to earn revenue for the hotel through the services it sells, such as food, beverage and function room sales, because it can accommodate a large number of guests. That way all hotels must have a banquet section that is nimble and capable in carrying out their duties, including the Pullman Sudirman hotel. In this case the researcher uses a qualitative method with a descriptive format. Qualitative methods aim to describe, summarize various circumstances, situations, or various events in the social sphere. Data collection techniques will be carried out using the interview method, the researcher hopes to get detailed, honest, and intense data related to the performance of the Pullman Sudirman Hotel banquet department employees. From the results of an interview with the Pullman Sudirman Hotel supervisor, it was explained that the Banquet at this Hotel is very supportive of business because this department has an influence in increasing turnover/revenue which is very large compared to other restaurants. Keywords: Banquet Performance, Hotel Business, Pullman Sudirman
Co-Authors Achmad Salam Adilla, Rosa Adinda Yuliani Aditya Erlangga Ahmad Naisaburi Bintang Dhia Aisyah Zhafirah Ajeng Aspuan Ajeng Aspuan Sukesi Akbar Fadillah Akbar Tegar Pratama Akwila, Tevila Alamsyah, Agung Aldi Alisya Nur Insani Amirzain, Mauhammad Rofiq Ananda Fadila Putri Ananda, Arsya Tri Ananda, Aulia Andini, Davi Ayu Anisa Purwati Anisa Sesar Yuni Purwati Anisa Yuni Safira V Apri Ramdani Ardani, Putri Aulia Ardi Mularsari Ardissa Dwi Eranti Arnold Yudi Nahlony Arsya Ananda Arsya Tri Ananda Arsyeaf Rizal As-syifa, Muhammad Azfa Asep Kurniawan Aulia, Almaura Nur Auliah Nurlizah Auliah Nurlizah Awaloedin, Dipa Teruna Azzahra, Febry Fatimah Bagus Syarifuddin Latif Bani Saad Bule, Yohana Gaius Cahya Gilang Ananda Kresna Putra Cahya Gilang Ananda Kresna Putra Cecilia, Vita Choerunisa, Siti Cici Maria Sihombing Claudia Simponi Nehemia Simorangkir Dafrosa Dafrosa Dela Safitri Delila Rambe Dena Fitria Januarty Devitha Sondang Diah Renno Sulistyo P Dina Fitriani Dinda Novanda Utami Dinda Putri Fatimah Dipa Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Djandri, Mudhi’ah Zuhdiyyah Donald Benjamin Dwita Chika Wardani Dwita Chika Wardani Dyah Handayani Dyah Handayani Dewi Eka Syah Putra Eka Syah Putra Eka Syah Putra Emanuel Jerubun Eviana Tarigan Fahira Ramadhani Farrah Puspita F Fauzi Achmad Riyadi Febry Fatimah Azzahra Fikri Virgiawan Firman Riza Dermawan Fitrani, Dina Fitria, Putri Maulida Fitriani, Dina Franika Br Manjorang Gustian Al Kahfi Gustian Alkahfi Gustian Hanifa Fahri Fadhilla Kahla Hardika, Prama Hutahaean, Jhon Irvan F Hutahaean, Jhon Irvan Fadli I Gusti Kade Heryadi Angligan Indriani, Putri Irma Setyawati Irma Setyawati Irsyad, Kevin Muhammad Ismail, Vivaldy Januarty, Dena Fitria Jhanufa, Adam Bina Isyba Joko Edwin Saputra Joy H endrikh Wittsdy AS Joy Hendrick Wittsdy As Kahla, Hanifa Fahri Fadhilla Kevin Muhammad Irsyad Khaeriyah Khaeriyah, Khaeriyah Liliana Dewi Liliana Dewi Liliana Dewi Liliana Dewi Lisa Sarinah Lisa Sarinah M. Liga Suryadana M. Surya Saleh M. Surya Saleh Madeline Ivanka Magdalena Leda Mawo Marina Erviani Mauhammad Rofiq Amirzain Maya Amelia Maya Ayu Ardira Methania, Ribka Muhammad Azfa As-syifa Muhammad Ilham Shendy Muhammad Ramli Muhammad Ramli Muhammad Salim Zuhdi Muhammad Sholah Yazid Muhammad Surya Saleh Muhammad Surya Saleh Mularsari, Ardi Mulya, Muhammad Hafiz Nada Widya Candra Nurani Nehemia, Claudia Simponi Nurmanto, Vanny Chang Nursalam, Cikal Nurul Hidayah NURUL HIDAYAH Olivia Yolanda Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Parera Yumnarizq Susilo Prama Hardika Prama Hardika Suyono Pratama, Akbar Tegar Prili Diana Rosa Prili Diana Rosa Putra, Eka Syah Putra, Suadi Sapta Putri Adinda Trisia Putri Indriani Putri Maulida Fitria Putri, Naifa Ananda R, Amanda M F Rachmad Rizky Trianto Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Ragil Ryadi Rahmadiani Pratiwi Rai Riya Rai Riya Rais A Yudian Ramdani, Apri Ramli, Nasrullah Reza Ardian Putra Rifky Setiawan Rigy Dyantika Rivaldo Lucas Waworundeng Riyadi, Fauzi Achmad Rosa Adilla Ryadi, Ragil Safitri, Dela Sahrian Samsi Salsabila Shafa Salsabila, Raden Ajeng Dhea Ayu Sannindra, Akristi Eni Saputra, Vironika Agustin Saraswati, Fannisa Rahayu Sari Butar-butar Sari Meilina Butar-Butar SARINAH, LISA Selvy Remilenita Sesar Yuni Purwati, Anisa Setiawan, Rifky Shafa, Salsabila Sheva Aulia Sidik Ihsannudin Sifa Sukowati Siti Choerunisa Siti Choerunisa Suadi Sapta Putra Subur Karyatun Suci Ramadhanti Sukma, Nilam Sukowati, Sifa Suryadana, M. Liga Suyono, Prama Hardika Syah Putra, Eka Syaldisa Ramadhannu Talitha Daffa Azzahra Tarabunga Angelyca Tarigan, Eviana Tevila Akwila Tiara Martha Ananda Tine Yuliantini Titi Kusmayanti Tomas Jorgi Tria Husnul Chotimah Trisia, Putri Adinda Ulfi Maranisya Vanny Chang Nurmanto Venda Irlani Vickrham Achmad Vickrham ShahJehan Achmad Vironika Agustin Saputra Vita Cecilia Vivaldy Ismail Widha Raditia Wikey Damai Yanti Wulan, Wulan Yohana Gaius Bule Yohana Yohana Yolanda, Olivia Yuliani, Adinda Yuni Purwati, Anisa Sesar Yuni Trisnawati Zahra Soraya Zaqi, Muhammad Zumratul Meini