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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Journal of Tourism Destination and Attraction jurnal ilmiah hospitality Jurnal Hospitality dan Pariwisata Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Ilmiah Wahana Pendidikan Oikonomia: Jurnal Manajemen Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Pengabdian Mandiri Nawasena: Jurnal Ilmiah Pariwisata Media Bina Ilmiah West Science Business and Management West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Interdisciplinary Studies West Science Social and Humanities Studies Science Information System and Technology TRJ (Tourism Research Journal) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Nugraha, Rizki Nurul
National University Tourism Study Program
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Utilization of Tebet Eco Park as a Sustainable Tourism Destination Ryadi, Ragil; Awaloedin, Dipa Teruna; Nugraha, Rizki Nurul
West Science Interdisciplinary Studies Vol. 2 No. 05 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i05.921

Abstract

This study aims to analyze the potential utilization of Tebet Eco Park as a sustainable tourism destination. The research was conducted using qualitative methods, using descriptive qualitative analysis and SWOC analysis. The data collection method was carried out by non-participatory field observations, interviews with 10 resource persons, and literature studies. The results showed that ecologically, Tebet Eco Park has a well-maintained biodiversity of flora and fauna. In addition, tourist visits contribute to increasing the turnover of street vendors by up to 30%. Therefore, economic potential can be maximized with several strategies such as management cooperation with cooperatives or community groups. From the cultural aspect, efforts to preserve Betawi culture in the national park are still lacking, so it needs to be improved through festivals and participation of local artists. Meanwhile, various environmentally friendly initiatives have reached 60% of this potential, so they need to be developed by utilizing environmentally friendly technology. In conclusion, Tebet Eco Park is ideal for development as a sustainable tourist destination by integrating economy and culture.
Strategi Pengembangan Destinasi Wisata Penanganan Pandemi Covid-19 Di Provinsi Bali Rizki Nurul Nugraha; Arnold Yudi Nahlony
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 1 (2023): April : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i1.406

Abstract

Salah satu tempat wisata paling populer di Indonesia yang sudah dikenal hingga seluruh dunia adalah Pulau Bali. Menurut data dari BPS mengenai wisatawan yang berwisata ke Bali berjumlah 5.697.739 pengunjung pada tahun 2017 dan pada tahun 2018, terdapat 6.070.473 pengunjung sehingga mengalami kenaikan sejumlah 6,54%. Pada tahun 2020, populasi wisatawan Bali mengalami penurunan tajam. Ini akibat wabah flu yang fatal yang melumpuhkan ekonomi global. Virus corona adalah nama wabah yang pertama kali muncul secara lokal di Kota Wuhan, Provinsi Hubei, China pada Desember 2019. Menurut pemerintah Bali, di wilayah tersebut terdapat 337 kasus terkonfirmasi Covid-19. 19. Angka ini menempati urutan ke-10 di antara provinsi lainnya. Divisi UMKM korporasi mempekerjakan setidaknya 1,1 juta orang. Salah satu industri yang paling terkena dampak pandemi adalah pariwisata. Menerapkan infrastruktur pariwisata, konsep, pengembangan destinasi, dan taktik untuk menarik wisatawan. Akan ada sejumlah teknik yang digunakan untuk menarik pengunjung kembali. Ada tujuh taktik yang perlu diterapkan, agar pengunjung ke Bali merasa aman dan betah di tengah pandemi. Sanitasi Standar Tinggi, Keamanan Standar Tinggi, Pariwisata Niche, Tur Perjalanan Tunggal, Tur Kesehatan, dan Pariwisata Virtual adalah beberapa dari inisiatif ini. Pariwisata pantai yang menjadi destinasi paling diminati juga terkena imbas dari pandemi.
ANALISIS FAKTOR YANG MEMENGARUHI REVISIT INTENTION PADA TAMU HOTEL IBIS SENEN JAKARTA Nugraha, Rizki Nurul; Sannindra, Akristi Eni; Zaqi, Muhammad
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060127

Abstract

Liburan menjadi suatu hal yang marak dilakukan oleh masyarakan dewasa ini akibat adanya suatu perkembangan baik dari sistem transportasi yang memicu individu untuk melakukan perjalanan ke berbagai lokasi untuk menghabiskan waktu luangnya, baik di dalam negeri maupun di luar negeri. Akibatnya, pertumbuhan yang kuat dalam pariwisata telah mengakibatkan pertumbuhan pesat industry perhotelan, salah satunya dengan munculnya Hotel Ibis Senen di Jakarta Pusat. Persaingan ketat di industri perhotelan menuntut adanya kualitas yang baik yang harus dimiliki oleh Hotel tersebut demi bertahan dalam persaingan, dan bahkan menarik pengunjung untuk mengunjungi kembali hotel tersebut. Penelitian ini dilakukan dengan metode kualitatif deskriptif dengan mengepul data melalui studi pustaka. Hasil dari penelitian ini menunjukkan bahwa adanya revisit intention yang dirasakan oleh pengunjung dipengaruhi oleh beberapa faktor seperti review atau testimoni yang dimuat dalam laman website Hotel Ibis Senen Jakarta, Lebih lanjut, terdapat pula pengaruh dari kepuasan pelanggan dan opini orang lain. Baiknya layanan dan rasa nyaman yang dirasakan selama melakukan kunjungan atau menginap di Hotel di waktu sebelumnya menjadi faktor yang paling signifikan dalam memengaruhi revisit intention. Manajemen hotel diharap untuk dapat memberikan kualitas dari pelayanan yang dimiliki, atribut, serta sarana dan prasarana yang dimiliki di dalamnya demi kepuasan pelanggan dan revisit intention terhadap Hotel. Kata kunci: Revisit Intention, Kepuasan Pelanggan, Hotel.
ANALYSIS OF SERVICE QUALITY TO CUSTOMER SATISFACTION AT IBIS SENEN HOTEL JAKARTA Sannindra, Akristi Eni; Tarigan, Eviana; Nugraha, Rizki Nurul
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060207

Abstract

In the global era world business is intense with competition, especially in the field of hospitality services company. Hotel is a company managed by its owner to provide food service, drinks, and a room for sleeping facilities to people who are traveling and able to pay with a reasonable amount of care received in accordance with the absence of a special agreement. Quality of service and facilities at this time, more emphasis in the business world for allegedly affects customer satisfaction, and will also take into account competition arising from a variety of hospitality services. Facilities used by each company a variety of forms, types and benefits. The purpose of this study to analyze the impact of service quality and customer satisfaction at the facilities of the hotel in the city Ibis Senen Jakarta. Library research methods, give the results and showed the quality of services and facilities affects customer satisfaction. Ibis Senen hotel management should improve customer satisfaction as to the quality of service is better, and provide affordable facilities so that consumers will be back to stay. Keywords: Quality of Service, Hotel and Customer
PERAN RECEPTION DALAM MEMBERIKAN PELAYANAN PRIMA KEPADA PENGUNJUNG HOTEL MERCURE JAKARTA PANTAI INDAH KAPUK Nugraha, Rizki Nurul; Ananda, Aulia; Djandri, Mudhi’ah Zuhdiyyah
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060128

Abstract

Pelayanan prima merupakan kegiatan yang diberikan untuk memenuhi kebutuhan serta keinginan yang diharapkan oleh pengunjung. Pelayanan prima dilakukan di seluruh section dalam hotel, salah satunya adalah bagian front office department. Resepsionis berperan untuk menciptakan kesan yang baik terhadap para pengunjung saat menginap di hotel. Tujuan dari penelitian ini ialah untuk mengetahui peran reseptionis dalam memberikan pelayanan prima kepada pengunjung Hotel Mercure Jakarta Pantai Indah Kapuk. Metode penelitian yang digunakan ialah penelitian kualitatif. Teknik pengumpulan data berupa wawancara, observasi, dan tinjauan pustaka. Hasil penelitian dari pelayanan prima pada Hotel Mercure Jakarta Pantai Indah Kapuk dapat dilihat dari 6 indikator yaitu kemampuan, sikap, penampilan, perhatian, tindakan, dan tanggung jawab yang dikategorikan baik. Pelayanan prima memiliki dampak yang positif dan signifikan terhadap tamu. Hal itu dibuktikan bahwa tamu merasa sangat puas terhadap pelayanan yang ada. Kata kunci: Pelayanan Prima, Resepsionis, Hotel Mercure
The Influence Ecotourism on The Economy of Citizen Community in The Situ Tunggilis Bogor District Nugraha, Rizki Nurul; Hidayah, Nurul
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060213

Abstract

Ecotourism is a tourism sector that has the potential as a supporter of the national economy, from ecotourism it can also be used by local governments to increase their own local revenue. This study aims to determine the effect of ecotourism in terms of location, attractiveness, facilities, and accessibility to the economy of the community in the Situ Tunggilis area, Bogor district. The research method used is a descriptive qualitative method with data collection through literature studies, interviews, observations and documentation. The results showed that 70.5% of the traders in the Tunggilis situ, Bogor district, were local people, namely the people from the village of Setu Sari. Then, based on the average monthly income, most of the traders have an income of Rp. 1,000,000 – Rp. 5,000,000. This shows that the income level of the people in the Situ Tunggilis area is classified as moderate. Thus, the existence of the Tunggilis area can affect the economy of the surrounding community. This can be seen from Situ tunggilis which can be a place of livelihood for the people in the Situ tunggilis area, namely as food traders (snacks), toy traders, fish traders, fishermen, tour boat carriers, and parking attendants. And the income of the community is increasing along with the increasing number of tourists who come to the Tunggilis area. So that in line with the better conditions of Situ Tunggilis ecotourism which can be measured from location, tourist attraction, accessibility and facilities, it can invite many tourists who come to the Situ Tunggilis area, Keywords: Ecotourism, Community Economy, Situ Tunggilis
BANQUET PERFORMANCE IN SUPPORTING BUSINESS AT PULLMAN SUDIRMAN JAKARTA HOTEL Nugraha, Rizki Nurul; Aulia, Almaura Nur; Nehemia, Claudia Simponi
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060203

Abstract

Banquet section is one part of the Food and Beverage department which has an important role in the hotel business to earn revenue for the hotel through the services it sells, such as food, beverage and function room sales, because it can accommodate a large number of guests. That way all hotels must have a banquet section that is nimble and capable in carrying out their duties, including the Pullman Sudirman hotel. In this case the researcher uses a qualitative method with a descriptive format. Qualitative methods aim to describe, summarize various circumstances, situations, or various events in the social sphere. Data collection techniques will be carried out using the interview method, the researcher hopes to get detailed, honest, and intense data related to the performance of the Pullman Sudirman Hotel banquet department employees. From the results of an interview with the Pullman Sudirman Hotel supervisor, it was explained that the Banquet at this Hotel is very supportive of business because this department has an influence in increasing turnover/revenue which is very large compared to other restaurants. Keywords: Banquet Performance, Hotel Business, Pullman Sudirman
METAVERSE STRATEGY AND PLANNING AT THE NATIONAL GALLERY Nugraha, Rizki Nurul; Sesar Yuni Purwati, Anisa
Jurnal Hospitality dan Pariwisata Vol 11, No 1 (2025): Jurnal Hospitality dan Pariwisata
Publisher : Program Studi Hospitality dan Pariwisata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/jhp.v11i1.5224

Abstract

This research examines how the strategy and planning of metaverse in the National Gallery. The purpose of this research is to find out and learn how the right strategy and planning in tourism, especially at the National Gallery tourist attraction. The research method used is the literature study method by collecting library data, reading and recording, and processing research materials. The results show that regarding the strategy of Augmented Reality (AR) and Virtual Reality (VR) technology that will be carried in the development of Metaverse and analysis of the use of information media, it can be summarized and concluded that Metaverse has considerable potential and opportunities as information media and the latest interactive educational media for the National Gallery.Keywords:  Metaverse, Augmented Reality (AR), Virtual Reality (VR), Strategy of Metaverse, Metaverse Planning, National Art Gallery
THE EFFECT OF FOOD QUALITY ON GUEST SATISFACTION OF IBIS ARCADIA JAKARTA HOTEL Indriani, Putri; Nugraha, Rizki Nurul; Ardani, Putri Aulia
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060208

Abstract

This study was conducted to determine the effect of food quality on consumer satisfaction at the Ibis Arcadia Hotel. This study used quantitative methods with a total of 44 respondents. This analysis technique uses a simple regression technique and has Variable X for Food Quality and Variable Y for Consumer Satisfaction. The data collection method in this study used a questionnaire that was measured on a Likert scale. The instrument tests in this study are validity tests, reliability tests, and classical assumption tests (normality tests and linearity tests). For data analysis techniques using simple regression analysis. Test the hypothesis using the t-test. The results showed that food quality has a significant influence on the satisfaction of Ibis Arcadia Jakarta hotel guests. Keywords: Food quality, Customer Satisfaction, Hotel
Cultural Tourist Market Reference for Destination Management Saung Angklung Mang Udjo Bandung, Jawa Barat Nugraha, Rizki Nurul; Dewi, Liliana
West Science Social and Humanities Studies Vol. 3 No. 06 (2025): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v3i06.2044

Abstract

Indonesia has a lot of attractive tourism destinations, which are natural destinations, cultural destinations, and also man-made destinations. West Java, especially Bandung City which is usually called Paris Van Java, has so many attractive tourism destinations, one of the famous tourism destinations is cultural destinations. Every Tourist has a dream to visit Bandung, to enjoy the exoticism of Bandung. One of the famous cultural destinations is called "Saung Angklung Mang Udjo", which is this destination being a very attractive destination for international tourists. Angklung performance, traditional dance, and also puppet show, making things a destination as a central cultural destination in Bandung City. In Saung Angklung Udjo there is an angklung workshop area, tourists can learn how to make angklung, which is angklung is one of the Sundanese traditional music instruments. For known that cultural destination, every visitor places a number from 1 to 10 which means the number for position visitor. By getting to know visitors, managers can understand the characteristics of their visitors, so they can provide the services desired by their tourism market,
Co-Authors Achmad Salam Adilla, Rosa Adinda Yuliani Aditya Erlangga Ahmad Naisaburi Bintang Dhia Aisyah Zhafirah Ajeng Aspuan Akbar Tegar Pratama Akwila, Tevila Alamsyah, Agung Aldi Alisya Nur Insani Amirzain, Mauhammad Rofiq Ananda Fadila Putri Ananda, Arsya Tri Ananda, Aulia Ananda, Tiara Martha Andini, Davi Ayu Anisa Purwati Anisa Sesar Yuni Purwati Apri Ramdani Ardani, Putri Aulia Ardi Mularsari Ardira, Maya Ayu Ardissa Dwi Eranti Arnold Yudi Nahlony Arsya Ananda Arsya Tri Ananda As-syifa, Muhammad Azfa Asep Kurniawan Aulia, Almaura Nur Auliah Nurlizah Auliah Nurlizah Awaloedin, Dipa Awaloedin, Dipa Teruna Azzahra, Febry Fatimah Bagus Syarifuddin Latif Bani Saad Bule, Yohana Gaius Cahya Gilang Ananda Kresna Putra Cecilia, Vita Choerunisa, Siti Cici Maria Sihombing Claudia Simponi Nehemia Simorangkir Dafrosa Dafrosa Dafrosa, Dafrosa Dela Safitri Delila Rambe Delila Rambe, Delila Dena Fitria Januarty Devitha Sondang Dewi, Dyah Handayani Dhia, Ahmad Naisaburi Bintang Diah Renno Sulistyo P Dina Fitriani Dipa Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Djandri, Mudhi’ah Zuhdiyyah Donald Benjamin Dwita Chika Wardani Dwita Chika Wardani Dyah Handayani Dyah Handayani Dewi Dyah Handayani, Dyah Eka Syah Putra Eka Syah Putra Erlangga, Aditya Eviana Tarigan Fadillah, Akbar Farrah Puspita F Fatimah, Dinda Putri Fauzi Achmad Riyadi Febry Fatimah Azzahra Fikri Virgiawan Firman Riza Dermawan Fitrani, Dina Fitria, Putri Maulida Fitriani, Dina Franika Br Manjorang Gustian Al Kahfi Gustian Alkahfi Gustian Hardika, Prama Hutahaean, Jhon Irvan F Hutahaean, Jhon Irvan Fadli I Gusti Kade Heryadi Angligan Indriani, Putri Irma Setyawati Irma Setyawati Irsyad, Kevin Muhammad Ismail, Vivaldy Januarty, Dena Fitria Jerubun, Emanuel Jhanufa, Adam Bina Isyba Joko Edwin Saputra Joko Edwin Saputra Joy Hendrick Wittsdy As Kahfi, Gustian Al Kahla, Hanifa Fahri Fadhilla Kevin Muhammad Irsyad Kevin Muhammad Irsyad Khaeriyah Khaeriyah, Khaeriyah Kresna Putra, Cahya Gilang Ananda Latif, Bagus Syarifuddin Liliana Dewi Liliana Dewi Liliana Dewi Lisa Sarinah Lisa Sarinah M. Liga Suryadana M. Surya Saleh M. Surya Saleh Madeline Ivanka Magdalena Leda Mawo Marina Erviani Mauhammad Rofiq Amirzain Maya Amelia Maya Ayu Ardira Methania, Ribka Muhammad Azfa As-syifa Muhammad Ramli Muhammad Ramli Muhammad Sholah Yazid Muhammad Surya Saleh Muhammad Surya Saleh Mularsari, Ardi Mulya, Muhammad Hafiz Nada Widya Candra Nurani Nehemia, Claudia Simponi Nurlizah, Auliah Nurmanto, Vanny Chang Nursalam, Cikal Nurul Hidayah NURUL HIDAYAH Olivia Yolanda Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Parera Yumnarizq Susilo Prama Hardika Prama Hardika Suyono Pratama, Akbar Tegar Pratiwi, Rahmadiani Prili Diana Rosa Prili Diana Rosa Putra, Eka Syah Putra, Suadi Sapta Putri Adinda Trisia Putri Indriani Putri Maulida Fitria Putri, Naifa Ananda R, Amanda M F Rachmad Rizky Trianto Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Raditia, Widha Ragil Ryadi Rahmadiani Pratiwi Rai Riya Rai Riya Ramadhani, Fahira Ramadhannu, Syaldisa Ramadhanti, Suci Ramdani, Apri Ramli, Nasrullah Reza Ardian Putra Rifky Setiawan Rigy Dyantika Rivaldo Lucas Waworundeng Rivaldo Lucas Waworundeng Riya, Rai Riyadi, Fauzi Achmad Rizal, Arsyeaf Rosa Adilla Ryadi, Ragil Saad, Bani Safira V, Anisa Yuni Safitri, Dela Sahrian Samsi Saleh, M. Surya Saleh, Muhammad Surya Salim Zuhdi, Muhammad Salsabila Shafa Salsabila, Raden Ajeng Dhea Ayu Sannindra, Akristi Eni Saputra, Vironika Agustin Saraswati, Fannisa Rahayu Sari Butar-butar Sari Meilina Butar-Butar SARINAH, LISA Selvy Remilenita Sesar Yuni Purwati, Anisa Setiawan, Rifky Shafa, Salsabila Shendy, Muhammad Ilham Sheva Aulia Sidik Ihsannudin Sifa Sukowati Simorangkir, Claudia Simponi Nehemia Siti Choerunisa Soraya, Zahra Suadi Sapta Putra Subur Karyatun Suci Ramadhanti Sukesi, Ajeng Aspuan Sukma, Nilam Sukowati, Sifa Suryadana, M. Liga Susilo, Parera Yumnarizq Suyono, Prama Hardika Syah Putra, Eka Talitha Daffa Azzahra Tarabunga Angelyca Tarigan, Eviana Tevila Akwila Tevila Akwila Tiara Martha Ananda Tine Yuliantini Titi Kusmayanti Tomas Jorgi Tria Husnul Chotimah Trisia, Putri Adinda Ulfi Maranisya Utami, Dinda Novanda Vanny Chang Nurmanto Vanny Chang Nurmanto Venda Irlani Vickrham Achmad Vickrham ShahJehan Achmad Vironika Agustin Saputra Vita Cecilia Vivaldy Ismail Wikey Damai Yanti Wittsdy AS, Joy H endrikh Wulan, Wulan Yohana Gaius Bule Yohana Yohana Yohana Yohana Yolanda, Olivia Yudian, Rais A Yuliani, Adinda Yuni Purwati, Anisa Sesar Yuni Trisnawati Zahra Soraya Zaqi, Muhammad Zumratul Meini Zumratul Meini