Article Per Year (5 Year)
p-Index From 2020 - 2025
11.26
P-Index
This Author published in this journals
All Journal Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Jurnal Ilmiah Ekonomi dan Bisnis Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen International Journal of Supply Chain Management EKONOMIKA SYARIAH : Journal of Economic Studies JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI Menara Ilmu Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi International Journal of Economics, Business and Accounting Research (IJEBAR) Ilomata International Journal of Management Jurnal Bisnis, Manajemen, dan Ekonomi Journal of Industrial Engineering & Management Research (JIEMAR) INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) Ilomata International Journal of Management International Journal of Social and Management Studies (IJOSMAS) El-kahfi : Journal of Islamic economics Ilomata International Journal of Social Science JUSIE (Jurnal Sosial dan Ilmu Ekonomi) Al-bank: Journal of Islamic Banking and Finance Jurnal Ekonomi Jurnal Ipteks Terapan : research of applied science and education ADPEBI International Journal of Business and Social Science pendidikan, science, teknologi, dan ekonomi Journal Of Human And Education (JAHE) TAMWIL: Jurnal Ekonomi Islam Jurnal Pengabdian Masyarakat Akademisi International Journal of Islamic Business and Management Review Jurnal Manajemen al-fikrah: Jurnal Manajemen Pendidikan EKONOMIKA SYARIAH : Journal of Economic Studies Mamangan Social Science Journal JIPM: Jurnal Indragiri Penelitian Multidisiplin e-Jurnal Apresiasi Ekonomi Gudang Jurnal Multidisiplin Ilmu Imara: Jurnal Riset Ekonomi Islam Jurnal Point Equilibrium Manajemen dan Akuntansi Al-Hijrah: Journal of Islamic Economics and Banking Adpebi International Journal of Multidisciplinary Sciences International Journal of Indonesian Business Review Al-bank: Journal of Islamic Banking and Finance UKAZ: International Journal of Islamic Studies
Nasfi, Nasfi
Lecturer At STES Manna Wa Salwa, Padang Panjang, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

Published : 93 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : EKONOMIKA SYARIAH : Journal of Economic Studies

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Perbankan Syariah Nasfi Nasfi; Rahmad Rahmad; Sabri Sabri
EKONOMIKA SYARIAH : Journal of Economic Studies Vol 4, No 1 (2020): Januari-Juni 2020
Publisher : Institut Agama Islam Negeri (IAIN) Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (624.359 KB) | DOI: 10.30983/es.v4i1.3146

Abstract

The object of Islamic banking research of PT. BPRS Hajj Poor Head office of Tanah Land Regency and Payakumbuh City Branch Office, to test the effect of service quality, namely tagible (physical appearance), empathy (attention), reliability (reliability), responsiveness (response) and assurance (guarantee) ) to customer satisfaction. The study population uses accidental sampling (accidental sampling), a sampling technique based on coincidence of savings and financing product customers, which is feasible as a source of data for 10 days, with a sample of 100 people. Analysis of research data on structural equation models, the SPSS application program tests 5 (five) hypotheses that have been developed. 5 (five) hypotheses submitted were accepted, Tangibles had a significant effect on customer satisfaction, tangibles regression coefficient (X1) 0.235 was positive, indicating that with increased tangibles (X1) would increase satisfaction, Empathy had a significant effect on customer satisfaction. Empathy regression coefficient (X2) 0.160 is positive, indicating an increase in empathy (X2) will increase customer satisfaction, reliability has a significant effect on customer satisfaction, reliability regression coefficient (X3) 0.459 customer marks, showing an increase in reliability (X3) increases customer satisfaction, influential responses significant to customer satisfaction. Responsiveness regression coefficient (X4) of 0.787 is positive, indicating increased responsiveness (X4) increases customer satisfaction, Assurance has a significant effect on customer satisfaction, assurance regression coefficient (X5) of 0.514 is positive, shows an increase in Assurance increases customer satisfaction.
Co-Authors Abdul Murad Bin Ahmad Abdul Rosid Adi Perwira Adi Prawira Adi Prawira Agung Budilaksono Ahmad Lutfi AHMAD LUTFI Alfajri, Doni Alizar Hasan Amanda Reskillah Anne Putri Antoni Antoni Antoni Antoni Antoni Antoni Antoni Antoni Asnah Asnah Asnah Asnah Asnah Asnah Asnah Asnah Asnah Asnah Astuti, Ni Luh Gde Sari Dewi Aziz , Zakaria Aziz, Zakaria Daniel Happy Putra DEWI ARIANI Diga Putri Oktaviane Doni Alfajri Eka Febrianti Eka Febrianti Eka Febrianti Eka Febrianti Eka Febrianti Eka Febrianti, Eka Eka, Febrianti Endri, Fauziah Era Sonita Erwin Erwin Erwin Erwin Fafika Nengsih, Yeni Fitri, Sari Handayani Handayani Hartoto Hartoto Hesi Eka Puteri Husni Fuaddi Imran Imran Irwan Muslim Irwan muslim, Irwan muslim Isnanda Mai Yuliza Mai Yuliza Mariko, Suhatri Maskur Arif Meity. L. H. Lado Meri Rahmania Sari Mezi Desri Misneli Misneli Miswardi Miswardi Miswardi Miswardi, Miswardi Moni, Rahmah Nanci Yosepin Simbolon Nofrivul, Nofrivul Nofrivul, Nofrivul Nuri Aslami Okfi Resti Okfi Resti Patria Nagara Perwira, Adi Prawira, Adi Puteri Anggi, Lubis Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahmad Rahman, Muthia Rano Karno Ratmi Yeno Metra Reni, Febrina Reri Anton, Reri Anton Resti, Okfi Rida Rahim Ridzuan Masri Rizda Octaviani Rizda, Octaviani Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri Sabri sandra dewi Saputri, Deni Sari Fitri Sari, Rika Novita Sattar Sattar, Sattar Sofyan, Hady Suharyati Suharyati Suhatman Suhatman, Suhatman Suhatri Mariko Sunny, Milla Permata Susandra, Soni Susanti, Putu Herny Syukri Iska, Syukri Tria Ewilda Wahib Assyahri Y, Amril Yefri Joni Yenty Astari Dewi Yenty Astari Dewi Yulia Marta Yulia, Laila Yunimar Yunimar Yunimar YUNIMAR YUNIMAR Yunimar Yunimar Yunimar Yunimar Zakaria Aziz Zakaria Aziz