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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura Briliant: Jurnal Riset dan Konseptual Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Ilmiah Universitas Batanghari Jambi JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Journal of Economic, Bussines and Accounting (COSTING) Bisma: Jurnal Bisnis dan Manajemen Journal of Humanities and Social Studies JISIP: Jurnal Ilmu Sosial dan Pendidikan Majalah Ilmiah Bijak SULTANIST: Jurnal Manajemen dan Keuangan MANAJEMEN DEWANTARA JURNAL LENTERA BISNIS Journal of Economics, Business, and Government Challenges Revitalisasi : Jurnal Ilmu Manajemen Management Studies and Entrepreneurship Journal (MSEJ) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Journal of Management and Bussines (JOMB) Ilomata International Journal of Social Science International Journal of Multidisciplinary: Applied Business and Education Research Jurnal Pengabdian Masyarakat (ABDIRA) International Journal of Social Service and Research Kontigensi: Jurnal Ilmiah Manajemen KARYA: Jurnal Pengabdian Kepada Masyarakat Batara Wisnu : Indonesian Journal of Community Services East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Management Science Research Journal Journal of Social Studies, Arts and Humanities (JSSAH) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Asian Journal of Management Analytics Jurnal Pengabdian Masyarakat Bhinneka Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Economics (IJEC) Return : Study of Management, Economic and Bussines Mestaka: Jurnal Pengabdian Kepada Masyarakat PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Abdimas Terapan: Jurnal Pengabdian Kepada Masyarakat Terapan Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Pengabdian Masyarakat Indonesia (JPMI) Digital Innovation : International Journal Of Management Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) POTENSI: Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis
Hesty Prima Rini
Department Of Management, Faculty Of Economics And Business, UPN “Veteran” East Java
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Influence of Workload, Burnout, and Interpersonal Communication on Employee Performance in the Terminal Operations Division of PT Berlian Jasa Terminal Indonesia Zukmarini, Shabila Dhania; Rini, Hesty Prima
Management Science Research Journal Vol. 4 No. 3 (2025): August 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i3.167

Abstract

The growth of the service industry is highly dependent on the quality of human resources, as they serve as strategic assets in achieving effective and optimal performance. To support organizational goals, service companies must foster a conducive work environment. This study examines the effects of workload, burnout, and interpersonal communication on employee performance in the Operations Division of PT Berlian Jasa Terminal Indonesia. Using a quantitative approach with saturated sampling of 50 employees, data were collected through questionnaires and analyzed with Partial Least Square Structural Equation Modeling (PLS-SEM) via SmartPLS 4. The results show that workload and burnout have negative and significant effects on performance, while interpersonal communication has a positive and significant effect. This indicates that effective workload management, prevention of burnout, and the enhancement of interpersonal communication play a significant role in optimizing employee performance within the operational environment of Berlian Terminal, which requires intensive coordination and consistent port service delivery.
The The Role of Job Satisfaction Mediation in the Relationship between Compensation and Organizational Commitment in Security Outsourcing PT XYZ Tiara Wigunastika; Hesty Prima Rini; Ayundha Evanthi
Management Science Research Journal Vol. 4 No. 3 (2025): August 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i3.169

Abstract

This study aims to examine the effect of compensation on organizational commitment with job satisfaction as a mediating variable. A quantitative method was used to obtain objective empirical data, with respondents as many as 51 outsourced employees (security) at PT XYZ. Data collection was carried out through a questionnaire, then analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results showed that compensation has a positive and significant influence on organizational commitment. In addition, job satisfaction was shown to significantly mediate the relationship between compensation and organizational commitment. This suggests that adequate compensation can increase job satisfaction, which in turn strengthens commitment to the organization. These findings emphasize that companies need to pay attention to the quality of compensation and working conditions to maintain loyal and productive employees.
The Influence of Leadership and the Implementation of Occupational Safety and Health (OSH) on the Performance of Construction Employees Putri Az Zahra, Ghefi Amellia; Rini, Hesty Prima
Management Science Research Journal Vol. 4 No. 4 (2025): November 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i4.177

Abstract

The intensifying nature of business competition compels organizations to enhance employee performance through effective leadership and the systematic implementation of occupational safety and health (OSH) practices. This research aims to examine the impact of leadership and OSH implementation on the performance of field construction employees at CV. XYZ. A quantitative research design was adopted, with data collected using a five-point Likert-scale questionnaire. The study involved a population and sample comprising all 42 field construction employees of CV. XYZ, selected through a saturated sampling technique. Data were analyzed using (PLS-SEM) technique, supported by the SmartPLS software. The study reveal that both leadership and OSH implementation exert a positive and significant influence on employee performance. These results underscore that effective leadership and consistent adherence to OSH practices are crucial in enhancing the performance of field construction employees.
The Effect of Workload and Work Stress on Turnover Intention Among Production Employees Maretha Pingkan Ardana; Hesty Prima Rini
Management Science Research Journal Vol. 4 No. 4 (2025): November 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i4.179

Abstract

Human resources are crucial to a company's success and smooth operation. In order to retain quality employees, create a conducive work environment, and improve employee welfare, companies must implement effective resource management strategies that reduce turnover intentions. This study aims to analyze the effect of workload and work stress on turnover intentions at PT. XYZ. A quantitative approach involving 63 production employees was used, obtained through saturated sampling techniques. Data were collected by distributing questionnaires and analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS software. The results reveal that workload has a positive and significant effect on turnover intention. Additionally, work stress positively and significantly affects turnover intention. These findings suggest that the greater the workload, the greater the likelihood that employees will leave the company. Similarly, work stress, or pressure due to role demands, is the dominant factor in experiencing work stress and increasing turnover intention.
PENERAPAN STRATEGI PEMASARAN EDUKATIF PADA PERUSAHAAN PIALANG DI PT.AGRODANA FUTURES Afifuddin Abror Riza; Rini, Hesty Prima
BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Vol. 5 No. 1 (2025): BHAKTI NAGORI (Jurnal Pengabdian kepada Masyarakat) Juni 2025
Publisher : LPPM UNIKS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/bhakti_nagori.v5i1.4016

Abstract

Era digitalisasi yang serba terhubung telah memberikan kemudahan akses informasi bagi masyarakat, termasuk dalam bidang investasi. Salah satu instrumen keuangan yang semakin dikenal adalah perdagangan berjangka, yang memerlukan peran pialang sebagai perantara antara pelaku pasar dan bursa. Meskipun memiliki potensi besar, industri perdagangan berjangka masih menghadapi tantangan berupa citra negatif di mata masyarakat. Faktor-faktor yang memengaruhi persepsi ini antara lain rendahnya pemahaman publik terhadap mekanisme pasar serta adanya perilaku tidak profesional dari sebagian oknum pelaku industri. Untuk mengatasi permasalahan ini, diperlukan upaya peningkatan citra merek melalui strategi pemasaran berbasis edukasi. Strategi ini bertujuan untuk membangun kredibilitas perusahaan serta memperbaiki persepsi masyarakat terhadap perdagangan berjangka. Dengan pendekatan edukatif yang tepat, diharapkan dapat meningkatkan literasi keuangan dan mendorong perubahan sentimen publik secara positif terhadap industri ini.
Pengaruh Perceived Organizational Support dan Komunikasi Interpersonal Terhadap Kinerja Karyawan Travel PT. X Tiara Kusumadewi; Hesty Prima Rini
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1056

Abstract

Manajemen sumber daya manusia berperan penting dalan memperkuat orgnisasi dan tim agar siap menghadapi berbagai tantangan yang muncul. Menghadapi tantangan tersebut, perusahaan dituntut untuk memiliki sumber daya manusia yang kompeten guna mendukung tujuan organisasi. Studi ini bertujuan untuk mengkaji pengaruh perceived organizatinal support dan komunikasi interpersonal, terhadap kinerja karyawan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik sampling jenuh, sehingga seluruh karyawan yang berjumlah 40 orang menjadi responden. Motode analisis data dilakukan dengan memanfaatkan aplikasi SmartPLS. Hasil penelitian menjukkan bahwa adanya perceived organizational support memiliki pengaruh terhadap kinerja karyawan,  serta komunikasi interpersonal berkontribusi dan meningkatkan kinerja karyawan.
Peran Mediasi Kepuasan Kerja Pada Pengaruh Kompetensi Terhadap Kinerja Karyawan Ferdino Putra Pratama; Hesty Prima Rini
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1058

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi terhadap kinerja karyawan serta peran kepuasan kerja sebagai variabel mediasi dalam hubungan tersebut. Pendekatan yang digunakan adalah kuantitatif dengan melibatkan 72 karyawan produksi PT Aerofood Indonesia Unit Surabaya sebagai responden. Pengumpulan data dilakukan melalui penyebaran kuesioner, kemudian dianalisis menggunakan metode partial least square-structural equation modeling (PLS-SEM) dengan bantuan software SmartPLS. Hasil penelitian mengungkapkan bahwa kompetensi memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Selain itu, kepuasan kerja terbukti mampu memediasi secara signifikan hubungan antara kompetensi dan kinerja. Temuan ini menunjukkan bahwa upaya peningkatan kompetensi karyawan sebaiknya tidak hanya berfokus pada pengembangan pengetahuan dan keterampilan semata, tetapi juga mempertimbangkan aspek kepuasan kerja. Salah satu caranya adalah dengan memastikan kesesuaian antara kompetensi yang dimiliki karyawan, minat pribadi, dan jenis pekerjaan yang dijalankan, sehingga kinerja mereka dapat tercapai secara optimal dan berkelanjutan.
Peran Mediasi Kepuasan Kerja Pada Disiplin Kerja Terhadap Kinerja Karyawan di PT Astra International Isuzu Cabang HR Muhammad Surabaya Aisyah Putri Ramadhanti; Hesty Prima Rini
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1060

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh disiplin kerja dan pengembangan karir terhadap kinerja karyawan melalui kepuasan kerja di PT Astra International Isuzu Cabang HR Muhammad Surabaya. Penelitian ini menggunakan pendekatan kuantitatif yang diperoleh melalui kuisioner. Teknik pengambilan sampel yang digunakan adalah teknik sampling jenuh, dimana semua anggota populasi menjadi sampel. Responden dalam penelitian sejumlah 40 responden karyawan divisi servis PT Astra International Isuzu Cabang HR Muhammad Surabaya. Hasil penelitian menunjukkan tidak adanya pengaruh disiplin kerja terhadap kinerja karyawan. Pengembangan karir berpengaruh positif dan signifikan terhadap kinerja karyawan. Disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan melalui kepuasan kerja. Pengembangan karir berpengaruh positif dan signifikan terhadap kinerja karyawan melalui kepuasan kerja.
Implementasi Program CSR PT. PAL Indonesia Melalui Kegiatan Donor Darah Lena Saidatul Muawanah; Rini, Hesty Prima
POTENSI: Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Vol. 1 No. 4: Desember 2025
Publisher : Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/potensi.v1i4.45

Abstract

PT PAL Indonesia's Corporate Social Responsibility (CSR) program in the form of blood donation and health checks is a tangible manifestation of the company's concern for humanitarian and public health issues. This program is carried out in a structured manner through a persuasive-educational approach and in collaboration with the Indonesian Red Cross (PMI). The results of the implementation show an increase in social solidarity, voluntary participation of employees, and a significant contribution to the availability of national blood stocks. In addition to having a positive impact externally, this program also provides health benefits and internal motivation for employees. This program is an example of sustainable CSR that can be replicated by other companies.Program Corporate Social Responsibility (CSR) PT PAL Indonesia dalam bentuk kegiatan donor darah dan cek kesehatan merupakan wujud nyata kepedulian perusahaan terhadap isu kemanusiaan dan kesehatan masyarakat. Program ini dilaksanakan secara terstruktur melalui pendekatan persuasif-edukatif serta bekerja sama dengan Palang Merah Indonesia (PMI). Hasil implementasi menunjukkan peningkatan solidaritas sosial, partisipasi sukarela karyawan, serta kontribusi signifikan terhadap ketersediaan stok darah nasional. Selain berdampak positif secara eksternal, program ini juga memberi manfaat kesehatan dan motivasi internal bagi karyawan. Program ini menjadi contoh CSR berkelanjutan yang dapat direplikasi oleh perusahaan lain.  
Pendampingan Kunjungan Industri Sebagai Sarana Edukasi Dunia Usaha dan Dunia Industri (Dudi) di PT. Aerofood Unit Surabaya Naurah Salfa Nur Anisah; Rini, Hesty Prima
POTENSI: Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Vol. 1 No. 4: Desember 2025
Publisher : Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/potensi.v1i4.46

Abstract

Industrial visits serve as an effective contextual learning strategy to bridge the gap between the educational environment and the world of business and industry (DUDI). This community service activity aims to provide structured educational assistance to students during an industrial visit to PT Aerofood Unit Surabaya. The goal is to ensure students not only observe the industrial processes firsthand but also understand their relevance to academic subjects. The method used in this program includes interactive counseling, pre-visit briefings, field observations, discussion sessions, and post-visit reflections. The results show a significant increase in students' understanding of industrial workflows, quality management, and professional work culture. Moreover, this activity enhances essential soft skills such as communication, teamwork, and discipline. The final evaluation indicates that students can connect their field experiences with theoretical knowledge and feel more prepared to face real-world workplace challenges. The program received positive feedback from the school and can be used as a model for educational programs focused on strengthening students’ overall competencies.Kunjungan industri merupakan salah satu strategi pembelajaran kontekstual yang efektif dalam menjembatani dunia pendidikan dengan dunia usaha dan dunia industri (DUDI). Kegiatan pengabdian ini bertujuan untuk memberikan pendampingan edukatif kepada siswa selama kunjungan industri ke PT Aerofood Unit Surabaya, agar mereka tidak hanya melihat proses industri secara langsung, tetapi juga memahami relevansinya dengan pembelajaran di sekolah. Metode yang digunakan adalah penyuluhan interaktif yang mencakup pembekalan pra-kunjungan, observasi lapangan, sesi diskusi, serta refleksi pasca-kegiatan. Hasil kegiatan menunjukkan bahwa siswa mengalami peningkatan pemahaman terhadap sistem kerja industri, manajemen mutu, serta budaya kerja profesional. Selain itu, kegiatan ini juga memperkuat penguasaan soft skill seperti komunikasi, kerjasama, dan kedisiplinan. Evaluasi akhir menunjukkan bahwa siswa mampu mengaitkan pengalaman lapangan dengan teori yang telah dipelajari, serta merasa lebih siap untuk menghadapi tantangan dunia kerja. Kegiatan ini mendapatkan respons positif dari pihak sekolah dan dapat dijadikan sebagai model edukatif yang berorientasi pada penguatan kompetensi siswa secara menyeluruh.  
Co-Authors Afifuddin Abror Riza Aisyah Putri Ramadhanti Akhmad Fauzi Al Hisyam, Muhammad Dihya Angelina, Noris Anisa Kartika Sari, Anisa Kartika Ardhiansyah, Rahmad Ardiyansyah, Rangga Aryani, Diah Ayu Ashari, M. Irfan Robby Athallah Refi Ayundha Evanthi Beni Samprastyo Danurwenda Permana Erlushandy Defanny, Fiola Devita Dewi Khrisna Sawitri Dzaka Zaki Syahansyah Evanthi, Ayundha Ferdino Putra Pratama Gendut Sukarno Gendut Sukarno Ika Korika Swasti Indira Takhta Marsyada Viardhillah Iqbal Maulana Ihsani Izaak, Wilma Cordelia Karula Yuan Maharani Khotimah, Annisa Aprilia Husnul Kusnayanti, Fitri Kustini Kustini Kusumawardani, Samitha Tariz Lala Dinda Pratiwi Lena Saidatul Muawanah Lidia Angelina M. Irfan Robby Ashari Maharani, Karula Yuan Maliki, Dwiki Osa Maretha Pingkan Ardana Marpudianto, Kharis Muhadjir Anwar Muhadjir Anwar Muhammad Akbar Kusuma Muhammad Fikri Fachrudin Muhammad Yogie Fitriyanto Nadiyya, Ahsana Naurah Salfa Nur Anisah Ni Putu Krisna Purnama Sari Nurdiansyah, Mochammad Irsad Pasaribu, Reynaldi Krisvinus Perdana, Thirafi Putra Perwira Negara, Muhammad Handito Pramesty, Gadis Dyah Pratama, Reyhan Aditya Putra, Acmad Danis Harjuna Putri Az Zahra, Ghefi Amellia Ramadhani, Jasmine Salwa Retno, Mei Revalasha, Niken Rizna Ramadhani Winanda Rochim, Achmad Saadatul Khoiriyah Sakti, Ramalio Fahridho Salsabila, Nabila Fitri Sholihah, Siti Nurika Qori'atun Sihite, Grace Thereskova Da Silvi Sirait, Tiurmaida Margaretta Sanggam Sugeng Purwanto Sugeng Purwanto SUGITO Sulastri Irbayuni Syahansyah, Dzaka Zaki Syair De Alam Mantra Syakira Rusyida Salma Tiara Kusumadewi Tiara Wigunastika Timotius Juniko Kriskito Trisnawati, Devi Wilma Cordelia Izaak Yolanda Irfania Yuniningsih Yuniningsih Zukmarini, Shabila Dhania Zunaidi, Putra Eka