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Journal : jurnal pena edukasi

The Learner Support Programs: How Do They Work for Increasing Students’ Retention? Hidayah, Hidayah; Hadianti, Siti; Ayuni, Devi
JURNAL PENA EDUKASI Vol 11, No 2 (2024): Oktober 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jpe.v11i2.2329

Abstract

Abstract: Universitas Terbuka (UT) in Indonesia is a pioneer in distance learning that offers comprehensive learning support programs to improve student retention. Assignment workshops and exam clinics provide valuable guidance and support to help students overcome academic challenges and achieve their educational goals. Continued investment in these support services is essential for promoting student retention and fostering a positive learning environment. This paper discusses how learner support programs implemented by Universitas Terbuka enhance student retention. These programs include distance learning skill workshops, assignment workshops, and exam clinics, which provide academic assistance and guidance to support students’ independent study. This study employs a qualitative research method involving questionnaires and in-depth interviews. The participants were students from the Bachelor of English Education Study Program. The results indicate that learner support programs positively impact student academic success and retention by increasing students' confidence, enhancing their technology literacy skills, and fostering their independence. It can be concluded that learner support programs employed by UT are strategically important for maintaining student satisfaction, supporting student success, and improving retention rates.Keywords: assignment workshops; exam clinics; Universitas Terbuka; distance learning; student retention
Co-Authors Abdul Karim Abdullah Abdullah Aksan, Muhammad Ali, Aisyah Amelia, Lince Andi Syaiful Anggi Agustin, Anggi Annisa Rahmawati Ariandini, Nur Ariani, Desti Dwi Arif Sholahuddin Arwaty, Arwaty Ayomi, Golden Bambang Mardi Sentosa Budistira, Putra Dedek Helida Pitra Devi Ayuni Dina Mayadiana Suwarma Djaswadi Dasuki Dwi Astuti Effendi Nawawi, Effendi Fatureisha, Nadila Fithriyana, Eshthih Haliza, Umi Hasyim, St. Salmiah Hidayat, Puput Wahyu Islam, Rio Wakhid Hujjatul Isra, Nur Istyadji, Maya Jufriadi Jufriadi, Jufriadi Kamisa, Yola Kardiatun, Tutur Kawuryan, Uji Korwa, Lofsten Festus Kosasih, Fauzy Rahman Kuncahyo, Mahardhio Mursyd L, Syahrir Lestari Makmuriana Limoa, Erlyn Lindawati Lindawati M, Ince Abdul Muhaemin Mardiyani, Ridha Marsuki Marsuki, Marsuki Mutaqin, Alim Nugraha, Benny Nugraha, Farhan Satya Nuratika Nurhaliza, Shiva Nurmayanti, Nurmayanti Nurrahmah, Farah Attiyah Ohee, Sara Marlina Oktira Roka Aji Purba, Rispah Pusmiati, Pusmiati Puspita, Lita Ratna Novita Punggeti Rikayati Ririn Safitri Riska Wati , Riska Wati Ristiani, Ria Rosfiana, Sebti Rukiyanto Rukiyanto, Rukiyanto Ruliati, Bela Safitri, Salsabila Sahraini Sahraini, Sahraini Sam Hermansyah Shicosci, Anselman Siti Hadianti, Siti Sri Ariyanti Sri Handayani Suci Madiarti Isman Surtikanti Surtikanti Surtikanti Sutirta, Habibi Suyuti, Suyuti Torano, Fazryani Mazita tri wahyuni Tri Winarni Wahidah Wahidah Wahyudin, Mokhammad Wardati, Weni Wati, Jeshica Audevila Chrisdiana Wuriani, Wuriani Yonggom, Aplonia D. Zahra, Safa Auli Zuhairi, Aminudin