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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Ekonomi & Studi Pembangunan Kinerja: Jurnal Ekonomi dan Manajemen Jurnal Sains Manajemen dan Bisnis Indonesia Jurnal Abdi Insani BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Quantitative Economics and Management Studies Ilomata International Journal of Social Science Jurnal Ilmu Manajemen Advantage International Journal of Management Science and Information Technology (IJMSIT) Mujtama': Jurnal Pengabdian Masyarakat Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Journal Of Humanities Community Empowerment Manager : Jurnal Ilmu manajemen Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Proceeding of International Conference on Social Science and Humanity
Herlambang, Toni
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ANALYSIS OF HEALTH SERVICE QUALITY AND PATIENT VALUES ON REVISIT INTEREST THROUGH OUTPATIENT SATISFACTION AT TAMANAN HEALTH CENTER Damayanti, Nia; Herlambang, Toni; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.184

Abstract

Objective : This study aims to analyze the influence of service quality and perceived value on patient satisfaction and revisit intention in the context of outpatient services at Tamanan Community Health Center, Bondowoso. The research further examines the mediating role of patient satisfaction in the relationship between service quality, perceived value, and revisit intention. Understanding these relationships is critical to improving patient-centered care and fostering long-term patient loyalty. Method : This explanatory quantitative study involved 100 respondents, determined through Slovin's formula, with accidental sampling as the sampling technique. Data were collected using questionnaires, observations, and literature review, while both primary and secondary data were utilized. Structural Equation Modeling (SEM) with WarpPLS 8.0 software was employed to test hypotheses and evaluate the relationships between variables, including service quality, perceived value, patient satisfaction, and revisit intention. Results : The findings reveal that service quality and perceived value significantly influence patient satisfaction and revisit intention. Additionally, patient satisfaction serves as a significant mediating variable, strengthening the impact of service quality and perceived value on revisit intention. This indicates that improving service quality dimensions such as reliability, responsiveness, empathy, and ensuring patients perceive high value can enhance satisfaction and loyalty toward healthcare services. Novelty : This study offers a novel perspective by integrating service quality, perceived value, and patient satisfaction as predictors of revisit intention in a primary healthcare setting, particularly in a rural area with unique resource limitations. The findings highlight the importance of tailoring healthcare service strategies to address both tangible and emotional aspects of patient care, providing valuable insights for healthcare providers and policymakers.
ANALISIS PERAN KEPEMIMPINAN TRANSFORMASIONAL DALAM MENINGKATKAN KINERJA PEGAWAI DENGAN MOTIVASI KERJA SEBAGAI MEDIASI Setiawan, Agus; Herlambang, Toni; Sanosra, Abadi
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 8 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

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Abstract

Tesis ini adalah hasil penelitian kuantitatif yang berjudul analisis peran kepemimpinan transformasional dalam meningkatkan kinerja pegawai dengan motivasi kerja sebagai mediasi. Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan transformasional terhadap kinerja pegawai dengan motivasi kerja sebagai mediasi. Data diperoleh melalui kuesioner yang dibagikan kepada 81 pegawai Organisasi Perangkat Daerah Keluarga Berencana Kabupaten Jember dan peneliti menggunakan teknik Structural Equation Modelling-Partial Least Squares (SEM-PLS) dengan perangkat lunak WarpPLS 8.0 untuk menguji hipotesis. Hasil penelitian menunjukkan bahwa terdapat pengaruh positif namun tidak signifikan kepemimpinan transformasional terhadap kinerja pegawai, kepemimpinan transformasional berpengaruh positif signifikan terhadap motivasi kerja, dan motivasi kerja tidak memediasi kepemimpinan transformasional terhadap kinerja pegawai. Akhirnya, penelitian ini memperluas pengetahuan baru terhadap literatur yang ada tentang kepemimpinan transformasional, motivasi kerja dan kinerja pegawai dengan mengusulkan model alternatif tentang bagaimana variabel ini berhubungan. Berdasarkan angka R-square persamaan 1 diperoleh sebesar 0,404 atau 40,4 %. Hal ini menunjukkan bahwa persentase sumbangan model I kepemimpinan transformasional (X) terhadap motivasi kerja (Z) sebesar 40,4 %, sedangkan sisanya sebesar 59,6 % dipengaruhi variabel lain yang tidak diteliti. Angka R-square persamaan 2 diperoleh sebesar 0,635 atau 63,5 %, Hal ini menunjukkan bahwa persentase sumbangan model II kepemimpinan transformasional (X), motivasi kerja (Z) terhadap kinerja karyawan (Y) sebesar 63,5 %, sedangkan sisanya sebesar 36,5 % dipengaruhi variabel lain yang tidak diteliti.
IMPACT OF SOCIAL MEDIA MARKETING AND DESTINATION IMAGE ON TOURIST SATISFACTION THROUGH VISIT DECISION AS A MEDIATING VARIABLE Kasih, Deta Irama; Herlambang, Toni; Sanosra, Abadi
Manager : Jurnal Ilmu Manajemen Vol. 7 No. 2 (2024): Manager : Jurnal Ilmu Manajemen
Publisher : Universitas Ibn Khaldun Bogor

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Abstract

This study aims to investigate the impact of Social Media Marketing (SMM) and Destination Image on Tourist Satisfaction, with Visiting Decision serving as a mediating variable. Utilizing a Structural Equation Modeling (SEM) approach with Warp PLS 8.0 software, the research encompasses a population of both international and local tourists visiting Jember Regency. Data collection involved incidental sampling and a structured questionnaire, with a sample size of 150 respondents. The findings reveal that SMM and Destination Image significantly influence both Visiting Decision and Tourist Satisfaction. SMM directly enhances tourist satisfaction (β = 0.24, P < 0.01) and affects visiting decisions (β = 0.42, P < 0.01), while Destination Image also positively impacts tourist satisfaction (β = 0.15, P = 0.03) and visiting decisions (β = 0.43, P < 0.01). Moreover, Visiting Decision significantly mediates the relationship between SMM (β = 0.20, P < 0.01), Destination Image (β = 0.21, P < 0.01), and Tourist Satisfaction. These results underscore the need for optimized SMM strategies and a positive destination image to improve tourist satisfaction and visiting decisions in Jember Regency. The study provides valuable insights for policymakers and stakeholders to enhance tourism strategies, ensuring a satisfying and memorable tourist experience.
EMPLOYEE ENGAGEMENT AND BEHAVIOR IMPACT ON PERFORMANCE WITH WORK-LIFE BALANCE MEDIATION Rahmawati, Dyah; Herlambang, Toni; Sanosra, Abadi
Manager : Jurnal Ilmu Manajemen Vol. 7 No. 2 (2024): Manager : Jurnal Ilmu Manajemen
Publisher : Universitas Ibn Khaldun Bogor

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Abstract

This study aims to examine the effects of employee engagement and work behavior on the performance of employees at the Department of Education in Jember Regency, with work-life balance serving as a mediating variable. The research population includes all employees of the Department of Education in Jember Regency, with a sample size of 115 respondents. Data were collected through questionnaires and analyzed using Warp PLS software. The findings indicate that both employee engagement and work behavior positively and significantly influence work-life balance. In turn, work-life balance positively and significantly affects employee performance. Additionally, work-life balance serves as a significant mediating variable in the relationship between employee engagement, work behavior, and employee performance. These results underscore the importance of employee engagement and work behavior in fostering a balance between work and personal life, which ultimately enhances employee performance. The practical implications of this study highlight the need for programs that support employee engagement and positive work behavior to strengthen work-life balance, thereby contributing to improved employee performance at the Department of Education in Jember Regency.
The Moderating Role of Age: The Influence of Service Quality and Word of Mouth on Customer Loyalty with Trust as an Intervening Variable in the Banking Industry Qomariah, Nurul; Andhika, Stanly Reza; Herlambang, Toni; Martini, Ni Nyoman Putu; Sari, Mutiara Dwi
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.3.14

Abstract

The increase in customers who experience delays and bad debts indicates a challenge in maintaining the quality of customer relationships and loyalty, despite the bank's success in attracting new customers. Although the number of customers continues to increase, the rise in arrears and bad debts suggests potential issues in customer relationship management. Therefore, the purpose of this study is to determine and analyze the effect of service quality and word of mouth on customer loyalty at the BRI Jember Branch, with customer trust serving as an intervening variable. This study method employs a descriptive quantitative approach, utilizing Structural Equation Modeling (SEM) data analysis techniques processed with the WarpPLS 8.0 Application. The population in this study was 531,266 customers. The study comprised 400 research samples, selected using a purposive sampling technique. The results showed that service quality and word of mouth had a significant effect on customer trust at the BRI Jember Branch. Service quality, word of mouth, and customer trust have a significant impact on customer loyalty at the BRI Jember Branch. Indirectly, service quality and word of mouth have a significant effect on customer loyalty through customer trust as an intervening variable at the BRI Jember Branch. Regarding the moderation variable, the age variable moderates the influence of word of mouth on loyalty. On the other hand, the age variable does not strengthen the influence of service quality on loyalty. This finding has practical implications for banking institutions to continue improving service quality and enhancing word of mouth, as it has been proven to increase customer trust and loyalty.
The influence of experience economy and healthcare facility on intention of revisiting through patient satisfaction as an intervening variable Murti, Oktavia Wahyu Krisna; Martini , Ni Nyoman Putu; Herlambang, Toni
Jurnal Ekonomi & Studi Pembangunan Vol. 26 No. 1: April 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jesp.v26i1.25469

Abstract

The development of the hospital service sector provides many choices of places for people to seek treatment. Hospitals have a duty to provide health services to the community on an ongoing basis. The purpose of this study is to test and analyze the effect of experience economy and healthcare facility on the intention of revisiting patients through patient satisfaction as an intervening variable (Study on Outpatients at Kalisat Regional Hospital). This study uses descriptive quantitative research. The population of this study were outpatients of the Kalisat Regional Hospital and sampling using purposive sampling method. The analysis technique used in hypothesis testing is Variance-based SEM or Partial Least Square (SEM-PLS) testing with the warp pls 7.0 program. The results showed that experience economy has a positive and significant effect on intention of revisiting and patient satisfaction. Healthcare facility has a positive and significant effect on intention of revisiting and patient satisfaction. Patient satisfaction has a positive and significant effect on intention of revisiting. Experience economy and healthcare facility have a positive and significant effect on intention of revisiting through patient sSatisfaction as an intervening variable.
Co-Authors Abadi Sanosra Aminah, 1Siti Amri Gunasti Andhika, Stanly Reza Angga Wahyudi, I Putu Aspiyah, Wardatul Cahyono, Dwi Cahyono Dewi, Asfita Diah, Zulfikar Mohamad Dian Kusuma Wardani DWI CAHYONO Dwi Supriyanto, Hamid Eko Budi Satoto Eko Wahyu Hidayat, Eko Wahyu Fawaid, Nurul Febriyanto, Rakhmad Ragil Firdaus, Raihul Fitriadi, Ahmad Rizqi Arief Haris Hermawan, Haris Ida Ayu Putu Sri Widnyani Kasih, Deta Irama Ku Mahamud, Ku Ruhana Kusumawati, Dahani Malik , M. Musthabiq Dzikril Martini , Ni Nyoman Putu Martini, Ni Nyoman Putu Mega Fatimah Rosana Moh Thamrin Muachiroh, Muachiroh Muhtar Muhtar Murti, Oktavia Wahyu Krisna Murtiningsih Murtiningsih Mutiara Dwi Sari Navalina, Anita Eka Nia Damayanti, Nia Nursa'id, Nursa'id Nursaid Nurul Qomariah Nyoman Putu Martini, Ni Permana, Anindya Restu Purbo, Achmad Jati Putra, Dhian Wahana Putu Martini, Ni Nyoman PutuMartini, Ni Nyoman Rahayu Niwidadi, Sri Rahmawati, Dyah Retno Endah Supeni Ridwan, Wachid Samsul Hadi Sariyono, Nurul Satoto , Eko Budi Setyo, Bagus Sofi, Aida Hikmatus Sofyan Rofi Sriwitantiningsih, Luluk Sudarmanto, Yoyok Suharto, Fahriza Nurseha Suryani, Yulita Erma Susbiyani, Arik Tengku Riza Zarzani N Thamrin, Mohammad Tiara, Rani Totok Dwi Kuryanto Trias Setyowati, Trias Waluyo, Jarot Wicaksono, Wahyu Wisudo Yasin, Yasin Yulianto, Edi Zainiah, Putri Yaqin