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All Journal Kinerja: Jurnal Ekonomi dan Manajemen Jurnal Sains Manajemen dan Bisnis Indonesia Ilomata International Journal of Management Jurnal Abdi Insani BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Management Quantitative Economics and Management Studies Ilomata International Journal of Social Science Jurnal Ilmu Manajemen Advantage International Journal of Management Science and Information Technology (IJMSIT) Mujtama': Jurnal Pengabdian Masyarakat Journal Of Humanities Community Empowerment Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Proceeding of International Conference on Social Science and Humanity
Herlambang, Toni
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INFLUENCE SITUATIONAL LEADERSHIP, EMPLOYEE SATISFACTION, ORGANIZATIONAL CULTURE, ON EMPLOYEE PERFORMANCE AT JEMBER PULMONARY HOSPITAL WITH WORK MOTIVATION AS AN INTERVENING VARIABLE Fawaid, Nurul; Satoto , Eko Budi; Herlambang, Toni
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.92

Abstract

Objective: This study aims to analyze the influence of situational leadership, employee satisfaction, and organizational culture on employee performance at Jember Lung Hospital, with work motivation as an intervening variable. Method: This research was conducted using quantitative research methods. The study utilized SEM analysis tools, with a total sample consisting of all members of the population, amounting to 137 employees. The sampling method used was the saturated sample method. Results: The results indicate that situational leadership does not directly affect motivation. However, employee satisfaction and organizational culture have a significant effect on motivation, and motivation has a significant effect on performance. Indirectly, motivation mediates the influence of situational leadership on employee performance at Jember Lung Hospital. Meanwhile, motivation does not mediate the effect of employee satisfaction and organizational culture on employee performance. Novelty: This study provides insights into the indirect role of motivation in mediating the relationship between situational leadership and employee performance, highlighting its specific impact within the context of Jember Lung Hospital.
THE INFLUENCE OF COMPETENCE, QUALITY OF WORK LIFE ON PERFORMANCE OF EMPLOYEES OF THE FINANCIAL AND ASSET MANAGEMENT AGENCY JEMBER DISTRICT AREA THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AS AN INTERVENING VARIABLE Wicaksono, Wahyu Wisudo; Setyowati, Trias; Herlambang, Toni
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.123

Abstract

Objective: This study aims to test and analyze the effect of competence and quality of work of life on the performance of employees of the financial management and regional assets agency of Jember Regency through organizational citizenship behavior (OCB) as an intervening variable. Method: The research involved 80 respondents, and data were collected through questionnaire distribution. The analysis was conducted using inner model analysis and outer model analysis. Results: The findings indicate that competence has a significant positive effect on OCB. Quality of Work Life also has a significant positive effect on OCB. Furthermore, competence significantly positively affects employee performance, and Quality of Work Life also significantly positively affects employee performance. Additionally, OCB has a significant positive effect on employee performance. OCB is proven to mediate the effect of competence on employee performance and the influence of Quality of Work Life on employee performance. Novelty: This study highlights the mediating role of OCB in the relationship between competence, Quality of Work Life, and employee performance, providing deeper insights into human resource management in the financial management and regional assets agency of Jember Regency.
ANALYSIS OF HEALTH SERVICE QUALITY AND PATIENT VALUES ON REVISIT INTEREST THROUGH OUTPATIENT SATISFACTION AT TAMANAN HEALTH CENTER Damayanti, Nia; Herlambang, Toni; Mohammad Thamrin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.184

Abstract

Objective : This study aims to analyze the influence of service quality and perceived value on patient satisfaction and revisit intention in the context of outpatient services at Tamanan Community Health Center, Bondowoso. The research further examines the mediating role of patient satisfaction in the relationship between service quality, perceived value, and revisit intention. Understanding these relationships is critical to improving patient-centered care and fostering long-term patient loyalty. Method : This explanatory quantitative study involved 100 respondents, determined through Slovin's formula, with accidental sampling as the sampling technique. Data were collected using questionnaires, observations, and literature review, while both primary and secondary data were utilized. Structural Equation Modeling (SEM) with WarpPLS 8.0 software was employed to test hypotheses and evaluate the relationships between variables, including service quality, perceived value, patient satisfaction, and revisit intention. Results : The findings reveal that service quality and perceived value significantly influence patient satisfaction and revisit intention. Additionally, patient satisfaction serves as a significant mediating variable, strengthening the impact of service quality and perceived value on revisit intention. This indicates that improving service quality dimensions such as reliability, responsiveness, empathy, and ensuring patients perceive high value can enhance satisfaction and loyalty toward healthcare services. Novelty : This study offers a novel perspective by integrating service quality, perceived value, and patient satisfaction as predictors of revisit intention in a primary healthcare setting, particularly in a rural area with unique resource limitations. The findings highlight the importance of tailoring healthcare service strategies to address both tangible and emotional aspects of patient care, providing valuable insights for healthcare providers and policymakers.
Co-Authors Abadi Sanosra Aminah, 1Siti Amri Gunasti Angga Wahyudi, I Putu Aspiyah, Wardatul Cahyono, Dwi Cahyono Dewi, Asfita Diah, Zulfikar Mohamad Dian Kusuma Wardani DWI CAHYONO Dwi Supriyanto, Hamid Eko Budi Satoto Eko Wahyu Hidayat, Eko Wahyu Fawaid, Nurul Febriyanto, Rakhmad Ragil Firdaus, Raihul Fitriadi, Ahmad Rizqi Arief Haris Hermawan, Haris Hosen, Hosen Ida Ayu Putu Sri Widnyani Kasih, Deta Irama Ku Mahamud, Ku Ruhana Kusumawati, Dahani Malik , M. Musthabiq Dzikril Martini, Ni Nyoman Putu Moh Thamrin Muachiroh, Muachiroh Muhtar Muhtar Murtiningsih Murtiningsih Navalina, Anita Eka Nia Damayanti, Nia Nursa'id, Nursa'id Nursaid Nursaid Nurul Qomariah Nyoman Putu Martini, Ni Permana, Anindya Restu Purbo, Achmad Jati Putra, Dhian Wahana Putu Martini, Ni Nyoman PutuMartini, Ni Nyoman Rahayu Niwidadi, Sri Rahmawati, Dyah Retno Endah Supeni Ridwan, Wachid Samsul Hadi Sariyono, Nurul Satoto , Eko Budi Setyo, Bagus Sofi, Aida Hikmatus Sofyan Rofi, Sofyan Sriwitantiningsih, Luluk Sudarmanto, Yoyok Suharto, Fahriza Nurseha Suryani, Yulita Erma Susbiyani, Arik Tengku Riza Zarzani N Thamrin, Mohammad Tiara, Rani Totok Dwi Kuryanto Trias Setyowati, Trias Waluyo, Jarot Wicaksono, Wahyu Wisudo Yasin, Yasin Yulianto, Edi Zainiah, Putri Yaqin