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All Journal Sosiohumaniora Ilmu Administrasi Publik ARISTO JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JURNAL PENDIDIKAN TAMBUSAI Patria Artha Management Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Syntax Idea Journal of Governance and Local Politics (JGLP) Jurnal Darma Agung jurnal syntax admiration Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Ilmiah Administrasita' JURNAL ILMIAH GLOBAL EDUCATION Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Pendidikan dan Ilmu Sosial Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Sosial dan Sains Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Journal of International Multidisciplinary Research Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Community Services: Sustainability Development
Selanno, Hendry
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Journal : Syntax Idea

 1 
The Influence of Human Resources and Infrastructure Competence on the Performance of Licensing Services in the Investment Office and One-Stop Integrated Services of Central Maluku Regency K.F. Asiqien Karepesina; Normawati Normawati; J.A. Ufie; Hendry Selanno
Syntax Idea 1795-1809
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v6i4.3175

Abstract

This study aims to determine the Effect of Human Resources and Infrastructure Competence on the Performance of Licensing Services in the Investment Office and One-Stop Integrated Services of Central Maluku Regency, both partially and simultaneously. This type of research is quantitative research. The respondents in this study were people/business actors who came to the Investment Office and One-Stop Integrated Services of Central Maluku Regency to apply for permits with the number of samples obtained as many as 80 people. Data collection techniques using questionnaires and processed using the SPSS statistical analysis application program. The results showed that partially and simultaneously the competence of Human Resources and infrastructure facilities had a positive and significant effect on the performance of licensing services at the Investment Office and One-Stop Integrated Services of Central Maluku Regency.
Analysis of the Quality of Licensing Management through the Online Single Submission Risk Based Approach (OSS-RBA) System at the Investment Office and One-Stop Integrated Services of Central Maluku Regency Resya Myla Libran; Petronela Sahetapy; Aminah Bahasoan; Hendry Selanno
Syntax Idea 1899-1913
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v6i4.3193

Abstract

This research have two purposes: 1. to learn and explain the quality analysis of licensing management through the Online Single Submission Risk Based Approach (OSS-RBA) system at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah and 2. to know and explain what the supportive and impeding factors in the management of licences through the Online Single Submission Risk Based Approach (OSS - RBA) at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah. The method used in this research is qualitative with a descriptive approach, using five dimensions of quality according to Parasuraman, Zeithaml, and Berry: tangibles, reliability, responsiveness, assurance, and empathy. In this research, there were 22 respondents, consisting of 7 (seven) officers at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah and 15 entrepreneurs (14 UMK and 1 non-UMK). In this research, data collection techniques are carried out with observations, structured interviews, and documentation. Based on the results of the quality analysis of licensing management through the Online Single Submission Risk Based Approach (OSS-RBA) system at Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah. The researcher concluded the following categories of results: 1. tangibles with a good category; 2. reliability with a good category; 3. responsiveness with an excellent category; 4. assurance with an excellent category; and 5. empathy with an excellent category. In addition, there are factors that support the process of licensing management through this OSS-RBA system: ease of requirements, accessibility, rapidity of handling time, and fee/cost setting. While the factors that hinder the process of licensing management through this OSS-RBA system are: network and system connections, compliance with requirements, has not made changes to the AHU for the enterprise/AHU blocked, the entrepreneur forgot their OSS access rights, incorrectly entered KBLI, still exists the brokering practice, Identity Card Number (NIK) and Taxpayer Identification Number (NPWP) having problems and invalid
Co-Authors Adriana Padang Ahmad Rosandi Sakir Akollo, Bertje Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Arief Rahman Arnold Titahena Bahasoan, A. Bahasoan, Aminah Balgis Al-Amudi Bastian, Izak Firdausi, Hasan Hamid, Alwin La Hamin, Kamsal Haurisa, Herry Men Carl Hukul, Wiwin J.A. Ufie Jeanly Waisapy Johan Lubis, Rilla Anggriani Jonferdinan Saragih Julia Th Patty Jusuf Madubun K.F. Asiqien Karepesina Karepesina, K.F. Asiqien Kastanya, Mordy Hizki Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana La Madjid LAURENS, SAMSON Leasa, Elsa Lekawael, Marcoroy Lubis, Rilla Anggriani Johan Madjid, La Madubun, J. Mansur, Nadhia Safira Megawati Manik Mezak Wakim, Mezak Mike J Rolobessy Mike. J. Rolebessy Muhammad Putra Lumaela Myla Libran, Resya Nahuway, Julis Namakule, Rufiani Utari Nataniel, Elake Normawati Normawati Normawati Normawati, Normawati Nurul Hazanah Rusli Husen OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. P. Sahetapy Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Jafar Patty, Julia Theresia Pelu, Muhammad Isa Pentury, Emeria Petronela Sahetapy Petronela Sahetapy Rahawarin, Ichlazul Amal Rahawarin, M Arsad Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmad Rahmad Rahmah, Annisa Rahman Hakim Talaohu Rasviana, Vera Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Resya Myla Libran Reyaan, Edmundus Rolobessy, Mike J Rolobessy, Mike J. Rugayah Alhamid Rumailili, Muh. Fauzan Sahetapy, P. Sahetapy, Petronela Saimima, Jamdi SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Selanno, Della Michelle Silawane, Djamiah Simatauw, Fandry Soselisa, Pieter S. Soulissa, Fandi Sukur, Dilly Ardiany Tehubijuluw Zacharias Tehubijuluw Zacharias Teubun, Edward Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. V.R Pattimukai , Hengky Wahab Tuanaya WAISAPY, Jeanly Wance, Marno Zacharias, Tehubijuluw Zulfian Zulfian