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Habibi
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Journal : Jurnal Lentera

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IPK-UNGGUL (INOVASI PELAYANAN KAMPUS-UNGGUL); PERWUJUDAN SERVICE EXCELLENCE MENUJU KAMPUS UNGGUL Page, Muhammad Taufik; Habibi
Jurnal LENTERA Vol. 6 No. 1 (2026): Jurnal Lentera
Publisher : Stikes Yarsi Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57267/lentera.v6i1.578

Abstract

Aducational Staff (tendik) play a vital role in service delivery at the faculty and study program levels within a university, as they serve as the backbone of administrative processes directed toward both internal stakeholders (students, lecturers, administrative staff, and other personnel) and external parties (individuals, institutions, communities, and others). The limited availability of training or capacity-building programs on service excellence for administrative staff has resulted in the persistence of attitudes and service behaviors that do not meet expected standards. The aim of this program is to enhance the understanding of Service Excellence among service providers, particularly administrative staff, in order to improve the satisfaction of all campus service users. The program consisted of two components: training sessions and practical field-based improvements. The results demonstrate an increase in knowledge (pre-test: 80% categorized as good; post-test: 100% categorized as good) and improved skills among the administrative staff of the Faculty of Health Sciences, University of West Sulawesi, regarding Service Excellence. In conclusion, this program improved the knowledge and skills of administrative staff, indicating that the quality of services provided to users can be elevated to an excellent level.
Co-Authors Abshoril Fithry Ady Purwoto Al Afify, Muhamad Faiz Andi Bukti Djufri Andi Tenriola Fitri Kessi Andi Tenriola Fittri Kessi Andini Putri, Natasha Anna Veronica Pont arizal, jepri Arni Julian Arni Juliani Azad, Inamul Azahra, Devani Baiq Azmi Sukroyanti Candra Wijaya, Candra Dadang Muhammad Hasyim Daryani Darwis Desty Endrawati Subroto Ditya Putri Wulansari Dwi Pangga Dwi Sabda Budi Prasetya Elvina Triana Putri Emmi Bujawati Ety Lisma, Ni Putu Fachry Abda El Rahman Fatmawaty Mallapiang, Fatmawaty Febrian Chandra Fitri Yulia Gani, Helmy Gunawan, Moch. Hoerul Hafiz, Akbar Maulana Halomoan, Muhammad Reza Handika, Caca Harfiansyah, Sri Harmaini Hasbi Ibrahim, Hasbi Holy Ametati Ibnu Hajar Irawan Irma Irawati Puspaningrum Karim, Qadri Kusumastuti Lasmini Legowo, Mig Irianto Lestari, Reza Listriorini Lali Pora Madinah Mokobombang Mahendra, Rudi Makki, Muhammad Maulidza, Noor Maysarah, Delvi Mohammad Herli Muhammad Akbar Salcha Muhammad Amri Muhammad Azrul Syamsul Munawir Amansyah Munirah Munirah Musabikha Nikitasari, Arini Nildawati Nur Fadiyah Putri Page, Muhammad Taufik Prawitasari, Salindri Prifiharni Priyotomo Qalbi, Rabbiq Radha, Andi Radjali Amin Rahmat Hidayat Rasyidin, Gunawan Reza Lestari Riastuti Rindu Syamsuddin Riswadani, Krisna Rizki Apriadi Bahri Rizky Maharja Rose Sihombing, Okto Fernando Saifudin Setiady, Nova Teguh sipahutar, nurkhalizah Sisilia Geby Paulang Sitti Fatimah Rahmansyah Sri Wulandari Sulaeman Sulaeman Syahrul Basri Syaiful Bastari Syamsul Alam, Syamsul T. Iskandar, Seriel Ulasaswini, Andi Ade Widia Putri Febriani Wulandari, Febriana Tri Yahdi, Mohammad Yasir