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All Journal Gorontalo Management Research JURNAL ILMIAH M-PROGRESS Jurnal Logistik Indonesia Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Informatika Ekonomi Bisnis Dinasti International Journal of Digital Business Management Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Abdi Masyarakat Saburai (JAMS) Jurnal Manajemen Bisnis Transportasi dan Logistik Jurnal Informatika Ekonomi Bisnis Jurnal Penelitian dan Pengabdian Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurnal Pengabdian Masyarakat dan Penelitian Terapan Logistica : Journal of Logistic and Transportation Jurnal Sistem Transportasi & Logistik
Pratiwi, Sekar Widyastuti
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation Other

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A Framework for Leveraging IT to Improve Humanitarian Response Sekar Widyastuti Pratiwi; Nofrisel Nofrisel; Wahyu Poncotoyo
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 4 (2025): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i4.3467

Abstract

This research presents a comprehensive framework for utilizing information technology (IT) to enhance the effectiveness of humanitarian logistics management. By employing value stream mapping, we conducted a thorough analysis of the current (AS-IS) business processes involved in humanitarian response. Through this analysis, we identified significant inefficiencies and bottlenecks that hinder the timely delivery of aid. Addressing these challenges, we propose a new (TO-BE) business process model that incorporates the implementation of a warehouse management system (WMS). This innovative approach is expected to significantly reduce lead times by 25%, thereby improving the overall efficiency and effectiveness of humanitarian operations.The proposed framework outlines the key steps and considerations for integrating IT solutions into humanitarian logistics, providing a valuable guide for organizations seeking to optimize their response capabilities and save lives.
The Mediating Role of Online Tracking in the Relationship Between Delivery Timeliness and Customer Satisfaction in E-Commerce Sirait, David Pandapotan; Sitorus, Marthaleina Ruminda; Lermatan, Esterlinus Edwin; Pratiwi, Sekar Widyastuti; Parlindungan, Purbanuara
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6239

Abstract

This study aims to analyze the determinants of customer satisfaction in the e-commerce landscape by examining the roles of timeliness of delivery and online tracking. In a competitive market, customer satisfaction has become a crucial indicator of success, where logistics and supply chain management play a central role. This research proposes and tests a mediation model where online tracking is hypothesized to mediate the relationship between timeliness of delivery and customer satisfaction for Shopee Indonesia users. Using a quantitative approach, data were collected through a survey of 150 Shopee consumers in Indonesia and analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). The results confirm that all four proposed hypotheses were accepted. The findings indicate a significant positive influence of timeliness of delivery on both online tracking and customer satisfaction. Online tracking also has a strong positive effect on customer satisfaction. Crucially, the study validates that online tracking acts as a significant mediator in the relationship between timeliness of delivery and customer satisfaction. These findings imply that e-commerce platforms must prioritize both the reliability of delivery and the transparency of the tracking process to enhance overall customer satisfaction.
Sosialisasi Tantangan Implementasi Logistik Halal di Indonesia Sekar Widyastuti Pratiwi; Euis Saribanon; Nofrisel; Apsada Juhri; Wahyu Poncotoyo
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 3 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Juli - September 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i3.632

Abstract

Potensi global yang signifikan dari pasar halal, sangat dianjurkan bahwa penyedia layanan logistik secara aktif berkontribusi pada pengembangan industri rantai pasokan halal. Namun, hanya beberapa perusahaan logistik yang telah mendapatkan sertifikasi halal. Tim ini melakukan inisiatif outreach di beberapa organisasi penyedia layanan logistik untuk mendidik mereka tentang kebutuhan untuk mempertahankan integritas halal di seluruh rantai pasokan. Salah satu hasil dari partisipasi dalam Program Layanan Komunitas ini adalah kesempatan untuk secara langsung berinteraksi dan memiliki percakapan dengan pendiri dan dewan direktur perusahaan logistik. Perusahaan-perusahaan didorong untuk mempercepat adopsi sertifikasi halal karena program pemerintah yang mengharuskan sertifikasi halal untuk produk makanan dan minuman pada bulan Oktober 2024. Ketika datang untuk menerapkan rantai pasokan halal, perusahaan harus memiliki persyaratan tertentu, termasuk kemampuan daya telusur dalam produk mereka. Untuk mendukung kemampuan ini secara memadai, fasilitas dan infrastruktur yang diperlukan harus didirikan.
The Impact of Word of Mouth and Brand Image on Purchase Decisions of the Tanjung Priok Branch Courier Company Sekar Widyastuti Pratiwi; Sesaria Mardhiani Rachma Puspita; Adit Taufiqurrahman; Radifan Fadhli Prasetyo
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8537

Abstract

This study examines the effect of word of mouth and brand image on purchasing decisions for courier companies. The population of this study were users of Indah Logistik Cargo services in the Tanjung Priok branch. The sampling technique used is random sampling which has been determined by the researcher using Hair's formula, namely 108 service users of Indah Logistik Cargo, Tanjung Priok branch. Using a survey instrument and survey methodology, data was gathered. The technique for analyzing the data is multiple regression analysis. Statistical testing is done in two ways: partial testing (t-test) and simultaneous testing (f-test). Word of mouth had a partial positive effect and a significant impact on purchasing decisions, according to the results. Purchasing decisions are positively and significantly impacted by brand image. Word-of-mouth and brand image have a substantial and considerable impact on purchasing decisions at the same time, independent of each other.
The Influence of the Distribution Process and Customer Satisfaction on Customer Loyalty (Case Study of the Cakung Distribution Center on Courier Company) Nofrisel Nofrisel Nofrisel; Sekar Widyastuti Pratiwi; Astry Salsyabila Zaira; Nita Ayu Putriani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8546

Abstract

This study aims to analyze the effect of the distribution process and customer satisfaction on customer loyalty on express companies. With a deeper understanding of customer loyalty theory, this study seeks to measure customer loyalty levels and determine their position on the loyalty scale. The approach used in this study is a quantitative approach, which will provide statistically quantifiable data. With the help of the PLS analysis tool, this study is expected to have valid results on the effect of independent variables, namely distribution process (X1) and customer satisfaction (X2), on dependent variables, namely customer loyalty (Y). The results of this study are expected to provide practical recommendations and for company management to improve distribution quality and customer satisfaction.
Marketing Strategy Analysis of The Mangrove Forest- Nature Tourism Park, Pantai Indah Kapuk, North Jakarta Sri Indrayanti; Jana Sandra; Ade Suryana; Sekar Widyastuti Pratiwi
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 3 (2026): August 2026
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/x1mq3y43

Abstract

The Mangrove Forest Tourism Park is one of the conservation forests that can be developed into a Nature Tourism Park. Currently, development has been carried out towards tourism by building facilities for visitors such as mangrove tours, camping areas, interesting photo spots, paddle boats, cafés, and more. This is a qualitative study with a case study approach. Data collection was conducted using semi-structured interview techniques with visitors of the Mangrove Forest Tourism Park PIK and park managers. The researcher also conducted participant observation. To maintain data validity in this study, the researcher used source triangulation. The results of this study show that the marketing mix carried out by the Mangrove Forest Nature Tourism Park, Pantai Indah Kapuk, has not been optimal and requires improvements in terms of product quality, price, and promotional strategy.
The Role of Supply Chain Integration in Mediating the Effect of IT Ambidexterity on Supply Chain Resilience in Logistics Service Providers in Indonesia Sekar Widyastuti Pratiwi; Apsada Juhri; Siska Amonalisa Silalahi; Veronica Veronica; Wahyu Poncotoyo
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9287

Abstract

Achieving supply chain resilience in the logistics sector demands a nuanced understanding of how digital capabilities translate into operational robustness. This study examines the mediating function of Supply Chain Integration (SCI) in the relationship between IT Ambidexterity (ITA) and Supply Chain Resilience (SCR) within Indonesian logistics service providers. Drawing on survey responses from 91 members of ASPERINDO Jakarta and employing Partial Least Square Structural Equation Modeling (PLS-SEM), the findings reveal that ITA exerts a positive and significant influence on both SCI and SCR. More critically, SCI emerges as a meaningful intermediary through which the resilience-enhancing properties of IT capabilities are channeled to supply chain partners. These results advance the understanding that digital balance — the simultaneous refinement of existing IT assets and pursuit of new technological frontiers - generates the inter-organizational connectivity that fortifies supply chains against disruption. The findings carry practical significance for logistics firms navigating Indonesia’s complex regulatory and infrastructure landscape, suggesting that strategic IT investment should be oriented toward enabling integration rather than mere operational automation.
Enhancing Operational Efficiency In Cross-docking Warehouses Through Value Stream Mapping Nofrisel, Nofrisel; Pratiwi, Sekar Widyastuti; Fahriansyah, Ahmad; Juhri, Apsada
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 11 No. 2 (2025): December
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v11i2.2560

Abstract

This study aims to identify waste and analyze process improvements in the sorting area of a cross-docking warehouse at PT X, a logistics service company. The research applies the Value Stream Mapping (VSM) method as a tool within lean management to evaluate operational processes and identify activities that do not provide added value. Data were collected through direct observation of sorting activities, documentation of operational processes, and analysis of process duration within the warehouse. The results show that several operational activities still contain waste, particularly waiting time caused by delays in goods arrival and inefficiencies in sorting operations due to limited sorting space. The current state map indicates that the average sorting duration reaches 199 minutes per sorting code. After implementing improvements such as sorting area reorganization, establishing Key Performance Indicators (KPI), and optimizing labor allocation, the proposed future state map reduces the average sorting duration to 85.25 minutes per sorting code. The findings indicate that implementing Value Stream Mapping can significantly improve operational efficiency in cross-docking warehouse processes by reducing non-value-added activities and optimizing workflow.
Optimasi Lokasi Gudang Farmasi Berdasarkan Pusat Gravitasi Permintaan Menggunakan Gravity Location Model Apsada Juhri; Siska Amonalisa Silalahi; Yulianti Keke; Sekar Widyastuti Pratiwi; Veronica Veronica
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9568

Abstract

Penelitian ini bertujuan untuk menentukan lokasi optimal gudang farmasi menggunakan metode Gravity Location Model (GLM). Dalam industri farmasi, penentuan lokasi gudang merupakan keputusan strategis karena berpengaruh terhadap efisiensi distribusi, biaya transportasi, ketepatan pengiriman, dan kelancaran rantai pasok. Penelitian ini menggunakan data koordinat titik distribusi utama dan volume permintaan atau tonase pada masing-masing titik sebagai dasar perhitungan titik gravitasi. Metode GLM digunakan untuk menghitung koordinat lokasi optimal gudang yang paling mendekati pusat sebaran permintaan. Hasil perhitungan menunjukkan bahwa lokasi gudang optimal berada pada titik koordinat tertentu yang diperoleh dari pembobotan antara posisi geografis dan beban distribusi. Selanjutnya, jarak masing-masing kandidat vendor atau lokasi gudang dibandingkan terhadap titik optimal tersebut untuk mengetahui lokasi yang paling efisien. Hasil penelitian ini diharapkan dapat menjadi dasar pertimbangan perusahaan farmasi dalam menentukan lokasi gudang yang paling strategis, efisien, dan mampu mendukung operasional distribusi secara optimal.
Fumigation Procedures as a Critical Node in Export Logistics Performance: Evidence from Tanjung Perak Port, Surabaya Rafiif Muslim Syahputra; Yulianti Keke; Sekar Widyastuti Pratiwi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 11 No. 2 (2025): December
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v11i2.2752

Abstract

Fumigation is normally discussed as a phytosanitary compliance activity, but in export operations its duration, documentation, and coordination can directly determine logistics reliability. This study analyzes how fumigation procedures implemented by PT Prana Argentum Corporation in the Tanjung Perak Port logistics environment affect export lead time and contribute to logistics performance. The research used a descriptive qualitative design conducted from February to July 2025. Primary evidence was obtained through field observation and semi-structured interviews with key fumigation and logistics personnel at operational, supervisory, and managerial levels, while secondary evidence was drawn from company documentation and relevant literature. Data were analyzed through qualitative reduction, display, interpretation, and triangulation across interviews, observations, documents, and theoretical perspectives. The findings show that fumigation is an integrated sequence consisting of document and commodity verification, site and equipment preparation, sealing and fumigant application, exposure monitoring, aeration or gas clearance, and certification. The process requires a substantial time allocation and must therefore be embedded in shipment planning before port closing time. Delay risks arise from incomplete documents, schedule changes, weather, limited treatment space and equipment, transporter or port congestion, and weak inter-organizational coordination. Properly planned fumigation reduces cargo rejection and re-treatment risk, supports customs and quarantine document readiness, limits demurrage and storage exposure, and strengthens buyer confidence. The study proposes early scheduling, adequate buffer time, service-level agreements, vendor and resource readiness, routine training, and integrated digital monitoring as practical mechanisms for improving fumigation-integrated export logistics.
Co-Authors Ade Suryana Adit Taufiqurrahman Aditya Nugroho Aditya Wardhana Akbar, Ghifari Maulana Amrulloh Ibnu Kholdun Andriyan, Andriyan Apsada Juhri Apsada Juhri Apsada Juhri Astry Salsyabila Zaira Aulia, Bestyas Pratiwi Budiman, Tenaka Dameria, Rina David Pandopotan Sirait Didin Dwi Novianto Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Emyus, Achmad Maulizal Sutawijaya Esterlinus Edwin Lermatan Euis Saribanon, Euis Fadhil, Dimas Nu'man Fahriansyah, Ahmad Hapsari, Natalia Ayu Heri Subagyo Irenita, Novembriani Irennita, Novembriani Jana Sandra Jayasakti, Reza Fauzi Judijanto, Loso Juhri, Apsada Lupiyoadi, Rambat Malik, Deni Marthaleina Ruminda Maulana, Andy Muhammad Iqbal FIrdaus, Muhammad Muhammad Luqmanul Hakim Nita Ayu Putriani Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel Nofrisel, Nofrisel Novembriani Irenita Nurfahira, Aisyah Nursery Alfaridi S Nasution Oktavianingrum, Tesalonika Parhusip, Veronica Poncotoyo, Wahyu Prahma, Kelvin Dianda Bella Purbanuara Parlindungan Sitorus Purwoko, Harry Putra, Dimas Endrawan Radifan Fadhli Prasetyo Rafiif Muslim Syahputra Raga, Paulus Sandra, Jana Sesaria Mardhiani Rachma Sesaria Mardhiani Rachma Puspita Siahaan, Yessica Bunga Uli Siska Amonalisa Silalahi Siska Amonalisa Silalahi Sri Indrayanti Suparwan CK Tenaka Budiman Utami, Nabilah Puteri Veronica Veronica VERONICA VERONICA Wahyu Poncotoyo Wahyu Poncotoyo Wahyu Poncotoyo Wibowo, Untung Lestari Nur Widhiatmoko, Bimo Wiguna, Esa Setia Yulianti Keke