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The Effect of Consumer Satisfaction on Loyalty and Word of Mouth in Fast Food Restaurants Among Gen Z Amelia, Rika; Nisa, Puspita Chairun
International Journal of Economics (IJEC) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i1.1296

Abstract

Customer satisfaction a very important role in marketing strategies that can be implemented by fast food restaurants by presenting high-quality menus and providing optimal service to consumers, fast food restaurants strive to create positive experiences that can increase customer trust. The purpose of this study was to determine how much influence customer satisfaction has on consumer loyalty and Word of Mouth in fast food restaurants among generation Z. This type of research is quantitative with a purposive sampling technique distributed through questionnaires fast food consumer’s restaurant respondents aged 18-27 years and domiciled in the Bekasi area. Primary data analysis was carried out using the Structural Equation Modeling (SEM) method. The results of this study indicate that the food quality variable has the greatest direct influence on customer satisfaction, then the trust variable does not moderate the relationship between customer satisfaction and customer loyalty. This study contributes to fast food restaurants in maintaining and increasing customer satisfaction can be seen from several factors, namely prioritizing food quality as an effort to improve restaurant quality, especially related to the menu offered. High quality will provide greater customer satisfaction, of course it will be more in demand by generation Z. For further research, researchers plan to expand the research area and look for objects in other fields.
Senior High School Students' Knowledge of The Role of Mathematics in The Development of Science and Technology Amelia, Rika; Hidayana, Rizki Apriva; Syarifudin, Abdul Gazir; Megantara, Tubagus Robbi; Kholipah, Nenden Siti Nur; Chairunnisa, Nadine Zahra; Manuela, Angellyca Leoni
International Journal of Research in Community Services Vol. 6 No. 1 (2025)
Publisher : Research Collaboration Community (Rescollacom)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijrcs.v6i1.813

Abstract

Mathematics plays a significant role in developing science and technology (also known as IPTEK in Indonesian). However, students' understanding of the contribution of mathematics to the progress of IPTEK still needs to be improved. This study examines the knowledge of senior high school students (also known as SMA in Indonesian) regarding the role of mathematics in developing IPTEK. The method used is a quantitative survey, and questionnaires were distributed to SMA PGRI Cicalengka students. The data obtained were analyzed to determine the level of students' understanding of the relationship between mathematics and its applications in various fields of science, such as physics, biology, and technology. The study results showed that although most students understand mathematics is important in IPTEK, most still need to learn its specific applications in modern technology and scientific innovation. This study suggests the need for more contextual and applicable learning about the role of mathematics in the development of IPTEK so that students can better appreciate and understand the contribution of mathematics in everyday life.
PENGARUH KESIBUKAN ORANG TUA KARIER TERHADAP PENDIDIKAN ISLAM ANAK DI WILAYAH KAMPUNG PASAR KEMIS Amelia, Rika; Haromaini, Ahmad; Wiatiningsih, Neni Nuraeni
ISLAMIKA Vol. 16 No. 1 (2022): Januari - Juni 2022
Publisher : Universitas Islam Syekh-Yusuf

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33592/islamika.v16i1.2602

Abstract

Penelitian ini dilakukan di Kampung Pasar Kemis RT 03 RW 01 Desa Pasar Kemis Kecamatan Pasar Kemis Kabupaten Tangerang, penelitian ini bertujuan untuk mengetahui pengaruh kesibukan orang tua karier terhadap pendidikan Islam anak. Dalam penelitian dengan jumlah sampel sebanyak 53 dari 240 populasi. Metode yang digunakan dalam penelitian ini menggunakan metode lapangan dan dalam pengumpulan data menggunakan metode kuantitatif dengan menggunakan pendekatan deskriptif. Kemudian menggunakan rumus kolerasi product momen untuk memperoleh data. Fakta dan informasi yang berkaitan dengan variabel yang menjadi pembahasan penelitian (X dan Y). sedangkan instrument penelitian ini menggunakan angket (Quesioner). Berdasarkan hasil uji coba diperoleh reabilitas terdapat pengaruh kesibukan orang tua karier terhadap pendidikan Islam anak koefisien kolerasi sebesar 0,40 dan koefisien determinasi sebanyak 16% yang berarti terdapat pengaruh kesibukan orang tua karier terhadap pendidikan Islam anak. Dengan pembuktian bahwa thitung lebih besar dari ttabel (3,116 ≥ 2,007). Dengan demikian Ha yang menyatakan pengaruh kesibukan orang tua karier terhadap pendidikan Islam anak di Wilayah kampung Pasar Kemis diterima dan hipotesis Ho ditolak. Hal ini menunjukan bahwa terdapat pengaruh kesibukan orang tua karier terhadap pendidikan Islam anak di Wilayah Kampung Pasar Kemis.
Aktivitas Antioksidan dan Karakterisasi Nanopartikel Ekstrak Kulit Salak Wedi sebagai Kosmetik Antiaging Saputri, Romadhiyana Kisno; Al-Bari, Akhmad; Nisak, Siti Khoirun; Anti, Tika Roro; Amelia, Rika
Bioscientist : Jurnal Ilmiah Biologi Vol. 12 No. 1 (2024): June
Publisher : Department of Biology Education, FSTT, Mandalika University of Education, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/bioscientist.v12i1.9590

Abstract

Wedi snakefruit is one of the local species snakefruit produced in Bojonegoro Regency. Antioxidant activity in salak fruit may be influenced by its cultivar. The peel of snakefruit is reported to have antioxidant activity as in salak fruit flesh. Antioxidants can prevent free radical damage to human skin and prevent aging so can be developed in cosmetic preparations. The current trend of antiaging cosmetic preparations leads to preparations with nanoparticle size. The objectives of this study is to determine the antioxidant activity and to characterisation of nanoparticles Wedi snakefruit peel extract that will be developed as anti-aging cosmetics. Wedi snakefruit peel extract was conducted using maceration method with 96% ethanol solvent, antioxidant activity test was conducted by DPPH method and total phenol content determination method using Folin-Ciocalteu method. Nanoparticles preparation of extract by ionic gelation method with characterisation through particle measurement using PSA and zeta potential measurement. Potential antiaging activity was measured through tyrosinase inhibition testing. The results showed the IC50 value measured by DPPH method of 56.10 ppm, total phenolic content of 13.41 mg GAE/g. PSA test results showed particle size of Wedi snakefruit peel extract 884 nm and zeta sizer value of 2 mv. Tyrosine inhibitory activity of Wedi snakefruit peel extract was 63.8%. The antioxidant activity of Wedi snakefruit peel extract is in the strong category, has not met the nanoparticle requirements and has tyrosinase inhibitory activity so that it has the potential to be developed as an antiaging cosmetic.
Learning trajectory for teaching 3D shapes using PMRI approach with a mosque construction context Amelia, Rika; Nurhidayah, Nita; Hanifah, Dinah
Pi Radian: Journal of Mathematics Education Vol. 2 No. 1 (2024): Pi Radian Journal
Publisher : CV. Pustaka Literasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63214/piradian.v2i1.pp9-20

Abstract

The background of this research is based on the importance of students' conceptual understanding of geometry in the context of mosque construction. The geometry of the space has an important role in creating a beautiful and meaningful mosque design. The aim of this research is to understand the extent to which the PMRI approach can be applied to spatial geometry in the context of mosque construction. This research uses a design research method with a PMRI (Indonesian Realistic Mathematics Education) approach for class VIII students at Ulul Albab Takokak Cianjur Integrated Qur'an Middle School with a focus on Geometry and Space Building material. Data collection was carried out by means of observation, interviews and documentation. The results of this research are that students can find out how the concept of building space can be applied to everyday life, especially in building mosques.
PENGEMBANGAN WEBSITE BERBASIS GOOGLE SITES “SANADIQ“ TENTANG KISAH SAHABAT NABI ABU BAKAR ASH-SHIDDIQ PADA PEMBELAJARAN PAI KELAS V SD Nur Aeni, Ani; Amelia, Rika; Sulistiawati; Widiyawati
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 02 (2025): Volume 10 No. 02 Juni 2025
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i02.24458

Abstract

This study aims to develop and evaluate a website-based learning media called SANADIQ about the story of the Prophet's Companion Abu Bakar Ash-Shiddiq as an interactive educational tool in learning Islamic history. SANADIQ is designed with features that support the learning experience, such as interactive, quizzes, and interesting multimedia materials to support students' understanding and increase students' involvement in learning PAI class V elementary school. This research applies the D&D (Design & Development) method with the ADDIE development model through the stages of problem identification, objectives, design, development, trial and evaluation. The trial was conducted on 27 fifth grade students of SDN Rancapurut by involving media experts and material experts as validators. The evaluation results showed a very good assessment from users and validators. Although there are obstacles such as lack of facilities, namely limited classrooms and the busy activities of students. However, students remain active and happy to use this interactive learning media. The SANADIQ website is proven to increase learning motivation and encourage students to be actively involved during the learning process, and create fun learning. Teacher recommendations are to improve skills in technology to create innovative learning. This research can inspire other researchers to develop digital learning media innovations.
Empowering High School Students with Software-Based Mathematical Skills for College and Career Readiness Megantara, Tubagus Robbi; Hidayana, Rizki Apriva; Nurkholipah, Nenden Siti; Amelia, Rika; Syarifudin, Abdul Gazir; Mulyo, Lukman Widoyo; Khan, Muhammad Fardeen; Agustin, Nemia
International Journal of Research in Community Services Vol. 6 No. 4 (2025): International Journal of Research in Community Service (IJRCS)
Publisher : Research Collaboration Community (Rescollacom)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijrcs.v6i4.1069

Abstract

In the current data-driven era, data literacy is a critical competency, yet many high school students lack practical training in essential software like Microsoft Excel, creating a significant skills gap. To address this challenge, the Mathematics Study Program at Universitas Kebangsaan Republik Indonesia conducted a community service program designed to empower high school students with foundational data analysis and visualization skills through a structured, hands-on Excel workshop. The program employed a phased approach, beginning with a socialization session for 31 students, followed by an intensive training workshop for a final cohort of 12 students. The workshop was segmented into three progressive modules: Foundations of Data Management, Logical Analysis and Data Interpretation, and Data Visualization. The program's effectiveness was evaluated using qualitative performance-based assessments and a feedback survey to measure changes in skill and confidence. The results indicate that the training was highly successful, demonstrably improving participants' competence and confidence as evidenced by overwhelmingly positive survey feedback. The foundational and data visualization modules were particularly effective, while the module on logical functions was identified as the most significant challenge for students. This initiative not only succeeded in delivering essential digital skills for college and career readiness but also offered valuable pedagogical insights, confirming the effectiveness of hands-on workshops and highlighting areas for refinement in technical education.
Analisis Korelasi antara Inflasi dan PDRB di Kota Medan Tahun 2012 - 2024 Siregar, Waidan Nur; Simanjuntak, Loranty Folia; Amelia, Rika; Hasibuan, Ahmad Rusdi Pasya
Accounting Research Unit (ARU Journal) Vol 6 No 2 (2025): Accounting Research Unit (Aru Journal)
Publisher : Program Studi Akuntansi PSDKU Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/arujournalvol6iss2pp156-164

Abstract

Penelitian ini bertujuan untuk menganalisis hubungan antara inflasi dan Produk Domestik Regional Bruto (PDRB) di Kota Medan selama periode 2012-2024. Inflasi merupakan indikator ekonomi yang mencerminkan kenaikan harga barang dan jasa, sedangkan PDRB mengukur total output ekonomi suatu daerah. Penelitian ini menggunakan metode kuantitatif dengan Korelasi Spearman, karena data tidak memenuhi asumsi normalitas berdasarkan uji Shapiro-Wilk. Hasil penelitian menunjukkan bahwa terdapat korelasi positif antara inflasi dan PDRB dengan koefisien ρ = 0, 440, yang menunjukkan hubungan sedang. Namun, nilai p-value = 0,135 lebih besar dari 0,05, sehingga hubungan ini tidak signifikan secara statistik Temuan ini menunjukkan bahwa faktor lain, seperti investasi dan konsumsi rumah tangga, lebih berperan dalam pertumbuhan ekonomi. Oleh karena itu, kebijakan ekonomi daerah perlu mempertimbangkan variabel lain selain inflasi untuk mencapai pertumbuhan ekonomi yang berkelanjutan.
PELATIHAN PEMBUATAN SABUN WAJAH SESUAI JENIS KULIT BAGI SANTRI PONDOK PESANTREN DI BOJONEGORO Al-Bari, Akhmad; Saputri, Romadhiyana Kisno; Qoriati, Yani’; Amelia, Rika; Habiburrohman, Muhammad
JMM (Jurnal Masyarakat Mandiri) Vol 8, No 5 (2024): Oktober
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jmm.v8i5.26670

Abstract

Abstrak: Remaja pada usia prapubertas atau pubertas rentan mengalami gangguan kulit seperti jerawat. Sekitar 84% santri Pondok Pesantren Adnan Al Charish mengalami gangguan kulit seperti jerawat kulit kering, gatal atau alergi dan infeksi kulit. Alternatif yang dapat dilaksanakan untuk menurunkan masalah kulit adalah dengan pembuatan sabun natural. Kegiatan pengabdian kepada masyarakat bertujuan untuk meningkatkan pengetahuan dan keterampilan santri terkait dengan kondisi kulit dan pembuatan sabun wajah sesuai dengan jenis kulit yang dimiliki. Mitra merupakan santri putri santri putri dengan usia 17-18 tahun yang berjumlah 40 santri. Metode pengabdian dilaksanakan dengan cara pemaparan materi tentang kondisi kulit yang dilanjutkan dengan diskusi, selanjutnya pelatihan pembuatan sabun wajah sesuai jenis kulit dilakukan dengan metode praktik langsung. Hasil kegiatan menunjukkan pengetahuan mitra yang dinilai dari nilai pre-post test mengalami peningkatan, saat post test pengetahuan pada kategori sangat baik naik sebesar 47,5% dan pada kategori baik naik sebesar 22,5%. Pengukuran keterampilan membuat sabun di akhir pelatihan menunjukkan 55% mitra memiliki keterampilan dalam kategori baik.Abstract: Adolescents at prepubertal or pubertal age are prone to skin disorders such as acne. About 84% of Adnan Al Charish Islamic Boarding School students experience skin disorders such as dry skin acne, itching or allergies and skin infections. An alternative that can be implemented to reduce skin problems is by making natural soap. Community service activities aim to increase the knowledge and skills of students related to skin conditions and making facial soap according to their skin type. Partners are female santri with the age of 17-18 years, totalling 40 santri. The method is carried out through a presentation on skin conditions, followed by a discussion. This is then followed by a hands-on training session on making facial soap tailored to different skin types.. The results of the activity show that partner knowledge assessed from the pre-post test scores has increased, when the post test knowledge in the excellent category increased by 47.5% and in the good category increased by 22.5%. Measurement of soap making skills at the end of the training showed 55% of partners had skills in the good category.
Dinamika Konflik Antara Pedagang Dan Pengelola Pasar Dalam Pembangunan Lokal Baru Di Pasar Pagi Betung Kabupaten Banyuasin Amelia, Rika; Juainah, Norma; Mirza, Ibrahim Miftafariz
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the dynamics of conflict between traders and market managers during the development of a new local market at Pasar Pagi Betung, Banyuasin Regency. The development of the new local market, which aims to improve the organization and function of traditional markets, has instead given rise to various social and economic problems for traders. The conflict stems from unequal power relations, limited involvement of traders in policy-making processes, and differences in economic access between traders who remain in the old local market and those who occupy the new local market. This study uses a qualitative approach with a case study method. Data were collected through in-depth interviews with traders, market managers, and representatives of government agencies responsible for market management, and was supported by field observations and documentation. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The results indicate that the conflict reflects the command-obey-class relationship as explained in Ralf Dahrendorf's conflict theory, where market managers and the government have policy authority, while traders are in a position to adapt to these decisions. The impacts of the new local development are felt unevenly, including decreased income, insecurity, and unequal economic opportunities. This study concludes that conflict is a consequence of a development process that is not fully participatory, necessitating more inclusive and equitable conflict management.
Co-Authors A, Mohamad Fajar Abdul Gazir Syarifudin Adella, Reghina ADI ROSADI Afianto, Rizky Aflich Yusnita Fitrianna Agustin, Nemia Ahmad Haromaini Akhmad Al-Bari Amalia, Salsabila Anggreny, Yecy Annisa Rachmawati Anti, Tika Roro Azriyah, Azriyah B.A.P, Silvy Kanawanti Bupu, Regina Chairunnisa, Nadine Zahra Cordia, Petra Dionisius Sihombing Elvira Destiansari Fadia, Rahma Fahira, Diana Fathia, Raissa Fauziah, Nita Arini Febiana, Via Guna, Bayu Cakra Habiburrohman, Muhammad Hakim, Moch. Abdul Malik Hanifah, Dinah Hasanah, Alfi Nur Hasibuan, Ahmad Rusdi Pasya Heris Hendriana Hia, Angel Christin Hidayana, Rizki Apriva Hilma Harmen Hindiarti, Yudita Ingga Hudawiguna, Sigit Ibrahim Mifthafariz Mirza Jefik Zulfikar Hafizd Juainah, Norma Karim, Noer M. Abdul Khan, Muhammad Fardeen Khasanah, Siti Zaidatul Kholipah, Nenden Siti Nur Loranty Folia Simanjuntak Maftucha, Nissa Manalu, RosarioTrijuliamus Manuela, Angellyca Leoni Marni, Erna Megantara, Tubagus Robbi Muh. Hasan Marwiji Muhamad Parhan Mulyo, Lukman Widoyo Muzayyin, Muzayyin Nahda, Najwa Nahda Nenden Siti Nurkholipah, Nenden Siti Nisa, Puspita Chairun Normalia, Nita Noviyanti, Alinda Nur Aeni, Ani Nuraini, Sukaesih Intan Nurherawati, Irma Nurhidayah, Nita Nuryani Nuryani Oktaviani, Tabitha Pangaribuan, Hawila Sabta Pratama, Hendi Yoga Purnama S, Mei Linda Puspowati, Isni Putrida, Tantri Ratna Indriawati, Ratna Razek, Abdur Riska, Ifroh Naila Risma Amelia, Risma Ritonga, Marito Sa'adiyah, Imas Santi, Indriana Laila Saputri, Romadhiyana Kisno Sastradipraja, C K Septiani, Atikah Sihombing, Melati Siregar, Waidan Nur Siti Khoirun Nisak Sofyan, Rhisma Al-Vyanie Solihin, Hanhan Hanafiah Sri Fajar Br. Aritonang, Paulina Sulistiawati Suminar, Ratna Susanti, Fahmi Susy Amizera Syahira, Adella Devany Wardani, Wanda Putriana Wiatiningsih, Neni Nuraeni Wibisono, Ian Ainun Widiyawati Widyawati, Inayah Yani’ Qoriati Yuningsih, Siti Hadiaty Zahira, Tira Al Zulvani, Agus