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All Journal Journal of International Relations Studies Indonesian Journal of Applied Linguistics (IJAL) Rekayasa Mesin Jurnal Plans : Penelitian Ilmu Manajemen dan Bisnis Jurnal Pendidikan Usia Dini Berkala Ilmiah Pendidikan Fisika Faktor Exacta Tarbawi : Jurnal Pendidikan Islam Al-Madrasah: Jurnal Ilmiah Pendidikan Madrasah Ibtidaiyah JURNAL PENDIDIKAN TAMBUSAI J-SAKTI (Jurnal Sains Komputer dan Informatika) Ensiklopedia of Journal Journal of Humanities and Social Studies Canrea Journal: Food Technology, Nutritions, and Culinary Journal ZIRAA'AH MAJALAH ILMIAH PERTANIAN SABILARRASYAD Jurnal Ilmiah Pertanian ( JIPERTA) Jurnal Riset dan Inovasi Peternakan (Journal of Research and Innovation of Animals) STRATEGY : Jurnal Inovasi Strategi dan Model Pembelajaran J-SAKTI (Jurnal Sains Komputer dan Informatika) ALACRITY : Journal Of Education Journal of Information Systems and Technology Research Negotium: Jurnal Ilmu Administrasi Bisnis Jurnal Masyarakat Indonesia Indonesian Research Journal on Education Nanggroe: Journal Of Scholarly Service Nanggroe: Journal of Scholarly Service Matra Scientific Journal of Informatics Jurnal Pengabdian Mitra Masyarakat Ameena Journal Journal of Islamic Education Research Jurnal Teknik Industri Scientific Journal for Nation Building
Rizki Ananda
Program Studi Teknik Industri, Fakultas Teknik, Universitas Diponegoro
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Journal : Ameena Journal

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Evaluasi Transparansi Layanan Keuangan Dayah Jami’ah Al-Aziziyah Berbasis Fuzzy Servqual dan Importance Performance Analysis (IPA) Ananda, Rizki
Ameena Journal Vol. 3 No. 2 (2025): Ameena Journal
Publisher : Yayasan Madinah Al-Aziziyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63732/aij.v3i2.222

Abstract

Financial transparency is a critical aspect of building trust between educational institutions and stakeholders, particularly parents of students (wali santri). This study aims to evaluate the transparency and quality of financial services at Dayah Jami’ah Al-Aziziyah using an integrated Fuzzy Service Quality (Fuzzy Servqual) and Importance Performance Analysis (IPA) approach. A quantitative descriptive-evaluative method was employed, with data collected through questionnaires distributed to 85 respondents selected using the Slovin formula from a total population of 500 wali santri. Each item was assessed on a Likert scale of 1–5 for both perceived performance (kenyataan) and expected importance (harapan), and subsequently converted into Triangular Fuzzy Numbers (TFN) to accommodate subjectivity and uncertainty in responses. Defuzzification results reveal that several service attributes exhibit negative GAP values, indicating that actual performance falls short of expectations. IPA mapping further classified the 14 items into four quadrants: Quadrant I (Priority) covers items 8, 9, 10, and 11 related to Responsiveness and Assurance dimensions, which require immediate improvement; Quadrant II (Maintain) covers items 2 and 4 from Tangible and Reliability dimensions that must be sustained; Quadrant III (Low Priority) covers items 6, 7, and 14 from Reliability and Empathy dimensions; and Quadrant IV (Excessive) covers items 1, 3, 5, 12, and 13 where resources may be reallocated. These findings provide strategic recommendations for improving financial service quality and transparency at Dayah Jami’ah Al-Aziziyah.
Co-Authors Addion Nizori AFIFAH, UMI Ahmad Fauzan Aljannah, Fathimah Qotrunnada Ananda Nasution, M. Dolly Ananda, Rusydi Andriansah, Zjulpi Armansyah, A Arya Rudi Nasution Aulia, Naila Selvi Azhari, Faisal Budiyanto Budiyanto Chairul Anwar Dadang Dwi Septiyan, Dadang Dwi Dalimunthe, Putri Ani Dari, Fitri Wulan Deasy Kartika Rahayu Kuncoro Dewi, Citra Septia Dewi, Risna Dian Septinova Donni Siregar, Meriah Romah Eldita, Sirda Eti Hadiati Fadhilaturrahmi Fadhilaturrahmi Fauzan Azima Fauzan Sulman Gasmi, Nur Hasibuan, Abdurrozzaq Hermini Susiatiningsih Hia, Tasya Bernatha Humaryanto, Humaryanto Hutasuhut, Nurul Inayah Huzni , Syifaul Indra Lasmana Tarigan Iskandar Abdul Samad Kasturi, Rima Khaira Nova kholijah, gusmi Kimberly Febrina Kodrat Lase, Syarif Hidayat Lia Yuliati, Lia Lubis , ‪Riadini Wanty Madyawati Latief Maharani, Cindy Maharani3, Wasima Agita Marisa, Vera Megiati, Yunita Endra Mhd Furqan Muhammad Nur Aidi Mursyid Djawas Nadiroh Napid, Suhardi Nilawati Tadjuddin oeliestina, oeliestina Pakpahan5, Rosinta Pasaribu, Ahmad Hamdani Patak, Andi Anto Prima Wahyu Titisari Purnama, Boby Yasman Putra, Arvindra Zaldi Rahmadani, Dina Nuzila RAKASIWI, RANI Reyza Arief Taqwa, Muhammad Ria Pasaribu, Tio Ritonga, Dedi Prima Samosir, Nus Dencoco Seow, Eng Keng Serasi Ginting, Budi Sinaga, Anastasia Siti Sarah Fitriani, Siti Sarah Sovia Mas Ayu Subuea, Siti Rahmah Suhela Putri Nasution Syahara, Usnaini Syahrio Tantalo Syaiful Anwar Syamsul Rizal Tanjung, Iqbal Theresia Amelia Pawitra Utami, Wahyu Kartiko Wasehudin, Wasehudin Wazzan, Huda Yana Cahyana Yulianingsih Yulianingsih