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Pengaruh Kualitas Pelayanan dan Kepuasan Konsumen Terhadap Loyalitas Konsumen (Studi Kasus di Janji Jiwa 213 Gressmall Gresik) Syaikhuddin, NorNor Rahmat; Hendrarini, Hamidah; Yuliati, Nuriah
JURNAL PERTANIAN Vol 16, No 3 (2025): Jurnal Ilmiah Respati
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jir.v16i3.5455

Abstract

This study aims to determine the relationship between customer satisfaction and service quality at Janji Jiwa 213 Gressmall. This study uses a non-probability approach with a purposive sampling technique to select a sample of 100 respondents. Data were analyzed using the Structural Equation Model Partial Least Square (SEM PLS) method. The results showed a fairly large correlation between customer satisfaction and service quality on customer loyalty with a value of p <0.05.
Co-Authors Achmad Fauzi Ainul Yaqin Alit, Ronggo Alvian Dwiangga Wijaya Amalia, Hania Putri Ananda, Berliana Adella Andhu Ismail Aziza Anggriawan, Teddy Prima Annisa Lulu Ardiansyah, Rico Yanuar Aristawati, Diyah Ayu Arnesia Ramadani Putri Mega Azizah, Rika Nur Bilqis, Melinda Cahyasusanti, Ayu Dewi, Rinawati Dita Atasa Dona Wahyuning Laily Dwi Indah Febriyani Eko Nurhadi Eko Nurhadi Eko Nurhadi Endang Yektiningsih, Endang Ernawati, Ernik Ernoiz Antriyandarti Fadilah, Rizka Putri Fajar, Yunus Abdul Fanny Cezarelia Rahmadani Fatchur Rozci Ferri Nurviyanto Ramadani Firmansyah, Mochamad Hilmy Firza Prima Aditiawan Heri Susanto Hopid, Hopid Humairatus Shaliha Idhoh Fitriana, Nisa Hafi Iffa Nurwana Widhiyastuti Indah, Pawana Nur Indra Tjahaja Amir Irianto, Oktavyan Dwi Karimullah, Muhammad Keriapy, Donny Obrial KHOIRUL ANAM Kodariawan, Rachmad Lamarta, Salsabila Aldita M Samsul Arifien Mahanani, Anajeng Esri Edhi Maroeto Mirza Andrian Syah Mu'iz, Mochammad Abdul Mubarokah Mubarokah Mubarokah Muhammad Masyhudi Sirajuddin Makki Muhammad, Hawari Nabila, Naufal Elvia Nafisah Qurrota A’yyun Nindy Fadillah Noor Rizkiyah Nugroho, Sigit Dwi Nur Yunita Puspitasari Nuriah Yuliati Nurul Nurul Prasmita Dian Wijayati Purwanti, Arinta Qomariyah, Badriyatul Rahayu, Indah Ratnakanyaka, Meimy Risqi Firdaus Setiawan RIZQA ZALSABILA MULYADI Sacharani, Veronika Sheila Salsabila, Annisa Ainan Samputri, Ghea Lintang Samsul Huda Santoso, Wahyu Saputri, Hanggita Adwaa Saputro, Gilang Cahyo Sari Tondang, Ika Sari, Atika Permata Sayyidati Latifatun Nisa Setyadi , Taufik Shafira, Helen Febriana Shofiyatul Jannah Soedarto, Teguh Sri Tjondro Winarno, Sri Tjondro Sri Widayanti SRI WIDAYANTI Sudiyarto Sudiyarto Sundusia, Leyna Syaikhuddin, NorNor Rahmat Syarif Imam Hidayat Teti Hariyati, Teti Tondang, Ika Sari Tria Mei Hidayati Verina Anjelita Hutagaol Wahyu Santoso Wahyu Santoso Wahyu Santoso Wati, Dwi Kusuma Zuhda Mila Fitriana Zuhda Mila Fitriana Zulian, Venni