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Anugriaty Indah Asmarany
Universitas Gunadarma
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The Influence of Telemedicine Usability, Empathy And Hospital Facility on Patient Experience in Mother and Children's Hospital Mozart Malik Ibrahim; Anugriaty Indah Asmarany; Maria Oce Yea ST
Jurnal Ners Vol. 10 No. 1 (2026): JANUARI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

The study's objective is to assess how telemedicine usability, empathy and hospital facilities affect the patient experience at a Maternity and Child Hospital (RSIA). One of the significant justifications for this research is the growing demand for healthcare services that are not only technologically up-to-date but also comfortable, effective, and humane. Quantitative explanatory method was the chosen approach of the study and its participants were 150 patients who had received treatment at RSIA. The sample was selected through purposive sampling and the data were collected via a five-point Likert-scale questionnaire. The research instrument was first validated and then the data subjected to reliability testing using Cronbach’s Alpha and classical assumption testing before multiple linear regression was applied for analysis. The study found that the three independent variable significantly and positively contributed to the patient experience. The coefficient of determination (R²) indicates that the model can explain the patient experience. From a theoretical perspective, the study supports the literature concerning the factors influencing patient experience in hospitals for mothers and children. In addition to increasing the academic literature, this study also suggests hospitals ways to enhance patient experience through optimal utilization of telemedicine, improvement of medical personnel's empathy, and hospital facilities' physical safety, comfort, and child-friendliness upgrading.
Co-Authors Achmad Benny Mutiara Adhi Anggra Kusuma Putra Ahmad Buchori Anantadjaya, Samuel PD Arif Saefudin Ayu Ratna Wulandari Caka Gatot Priambodo Citra Arta, Deddy Novie Citra Siwi Hanayanti Djunaedi Dominica Maria Ratna Tungga Dewa Ekowati, Erik Enos Lolang Etika Pujianti Eva Yuniarti Utami Firman Aziz Firman Aziz Hakim, Abdul Azizul Hartin Kurniawati Harun Al Rasyid Hendy Tannady Heppi Syofya, Heppi I Ketut Suada Ichsan Ichsan Isnawati Osman Iwan Henri Kusnadi Judijanto, Loso Lazuardy Alief Lenny Nuraeni, Lenny Leo Nardo Setia Budi Djojo Mardikawati, Budi Mardikawati Maria Oce Yea ST Moh Gifari Sono Mozart Malik Ibrahim Muhamad Akbar Nadaa Savira Syahlaa Nawangwulan, Irma M Nina Herlina Nurasiah Nurasiah Nurul Mutmainnah Orias, Marco Osman, Isnawati Prajna Paramita, Prajna Priambodo, Caka Gatot Ramli, Akhmad Rina Setyaningsih, Rina Rinovian Rais Robby Kurniawan Harahap Sembiring, Darmawanta Setiawan, Prakas Putra Sri Nawangsari Sri Purwati Sri Subekti Suriani Nur suroso, amat Tristyanti Yusnitasari Wahyudin Rahman Wulandari, Ayu Ratna