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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Pengabdian UntukMu NegeRI Jurnal Surya Medika PHARMACY: Jurnal Farmasi Indonesia (Pharmaceutical Journal of Indonesia) Jurnal Pengabdian Nusantara (JPN) MOSIRAHA : Jurnal Pengabdian Farmasi Indonesian Journal of Community Empowerment Jurnal Pengabdian Masyarakat Borneo Journal of Pharmacy Jurnal Pengabdian dan Pemberdayaan Kesehatan Indonesian Journal of Global Health Research
Ruslin Ruslin
Universitas Halu Oleo
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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PENYULUHAN BAHAYA ROKOK ELEKTRIK DAN PENYALAHGUNAAN OBAT PADA ANAK USIA REMAJA DI LINGKUNGAN SEKOLAH MENENGAH PERTAMA NEGERI 9 KENDARI Ruslin Ruslin; Nita Trinovitasari; Adnan Haerun; Efi Triolni; Julfitar Julfitar; Rahmi Nurul Insani; Wd. Nurmila
MAJU : Indonesian Journal of Community Empowerment Vol. 3 No. 4 (2026): MAJU : Indonesian Journal of Community Empowerment, Juli 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/maju.v3i4.2812

Abstract

Smoking behavior, particularly the use of electronic cigarettes (vapes), and drug abuse among adolescents have become increasingly concerning public health issues that may adversely affect physical, mental, and social well-being. Limited knowledge regarding the dangers of electronic cigarettes and drug abuse is one of the factors contributing to these risky behaviors. This community service program aimed to improve the knowledge and awareness of students at SMP Negeri 9 Kendari regarding the dangers of electronic cigarette use and drug abuse from an early age. The program was conducted using interactive educational lectures, distribution of educational leaflets, group discussions, and question-and-answer sessions. The educational materials covered the health risks of electronic cigarettes, drug abuse, harmful chemical substances, risk factors, health consequences, and preventive measures. The results demonstrated that the students enthusiastically participated in the program, actively engaged in discussions, and showed a good understanding of the educational materials presented. The improvement in participants' knowledge was reflected in their ability to answer questions correctly and their strong interest in the topics discussed. This activity contributed positively to increasing students' awareness of the importance of avoiding electronic cigarette use and drug abuse as part of promoting a healthy lifestyle. Therefore, continuous health education through collaboration between educational institutions and healthcare professionals is essential to support the development of a healthy, productive, and drug-free younger generation.
Brand Image, Service Quality, and Customer Loyalty: Evidence From A Private-Owned Pharmacy with Physician Practice Services Natalia Christiani Putri; Adryan Fristiohady; Ruslin Ruslin; Wahyuni Wahyuni; Suryani Suryani; Nur Illiyyin Akib
Indonesian Journal of Global Health Research Vol. 8 No. 1 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i1.608

Abstract

Customer loyalty is a vital factor influencing sustainability and competitiveness in the pharmaceutical industry. Loyalty is determined by the quality of services provided and the robustness of the pharmacy's brand image. This research investigates the impact of brand image and service quality on customer loyalty at MM Pharmacy. A quantitative research design was employed utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM), with data gathered via surveys from 100 respondents selected through purposive sampling based on the Slovin formula. The findings indicate that brand image and service quality substantially influence consumer loyalty, with brand image exerting a more pronounced effect. Effect size analysis (f²) revealed that brand image exerted a substantial influence on customer loyalty (f² = 0.376), while service quality exhibited a minimal effect (f² = 0.130). This study also indicates that the R² value of 0.737 demonstrates that the joint impact of brand image and service quality explains 73.7% of the variance in customer loyalty, signifying a significant impact. The remaining 26.3% may be affected by additional variables not incorporated in the model. Furthermore, the Q² value, which evaluates predictive relevance, confirms the model's capability to accurately predict unobserved data by considering both exogenous and endogenous variables.
The Mediating Role of Purchase Intention between Product Display, Price Perception, and Purchasing Decisions in Retail Pharmacies Wa Ode Mirawanti; Ruslin Ruslin; Asriullah Jabar; Henny Kasmawati; Fery Indradewi Armadany; Adryan Fristiohady
Indonesian Journal of Global Health Research Vol. 8 No. 3 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i3.1129

Abstract

The transformation of retail pharmacies into modern retail environments has intensified competition, making marketing strategies such as product display and pricing increasingly important in influencing consumer purchasing behavior. Objective: This study aims to analyze the effect of product display and price perception on purchasing decisions through purchase intention in modern retail pharmacies. This quantitative study employed a cross-sectional design involving 180 respondents from a modern retail pharmacy (Apotek A) in Kendari City. Data were collected using structured questionnaires selected using purposive sampling from a modern retail pharmacy (Apotek A) in Kendari City. Data were collected through structured questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Measurement model (outer model) and structural model (inner model) evaluations were conducted to assess validity, reliability, and hypothesis testing. The results indicate that product display and price perception have significant positive effects on purchase intention. Purchase intention, in turn, significantly influences purchasing decisions and mediates the relationship between product display, price perception, and purchasing decisions. All constructs demonstrated adequate validity and reliability. Effective product display and favorable price perception enhance consumers’ purchase intentions, leading to higher purchasing decisions in retail pharmacies. These findings highlight the strategic importance of retail-oriented management practices in modern pharmacies.
OBAT AMAN KELUARGA NYAMAN : EDUKASI BEYOUND USE DATE UNTUK PENGGUNAAN OBAT YANG LEBIH BIJAK Nursavhira Ramadhani; Irvan Anwar; Ruslin Ruslin; Asriullah Jabbar; Nur Afrianingsih Pasaeno; Nur Isnawati; Putu Sintya Permani; Mega Nurjanah; Mawarni Mawarni; Fitri Handayani; Hamdani Sapuan
BESIRU : Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2026): BESIRU : Jurnal Pengabdian Masyarakat, Januari 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v3i1.2145

Abstract

Kegiatan pengabdian kepada masyarakat ini dilaksanakan untuk mengatasi rendahnya pemahaman masyarakat mengenai batas waktu penggunaan obat setelah kemasan dibuka atau direpak. Tujuannya adalah meningkatkan pengetahuan dan keterampilan masyarakat Kelurahan Kandai dalam menggunakan obat secara aman di rumah. Metode kegiatan meliputi persiapan tim, koordinasi dengan fasilitas kesehatan, penyusunan media edukasi, serta sosialisasi melalui penyampaian materi dan diskusi interaktif di balai posyandu. Peserta dari berbagai kelompok usia dilibatkan secara aktif dan diberikan kesempatan mempraktikkan penentuan batas waktu penggunaan obat melalui simulasi kemasan. Hasil kegiatan menunjukkan peningkatan kesadaran dan pemahaman masyarakat, ditandai dengan antusiasme peserta, kemampuan menerapkan pengetahuan secara langsung, serta komitmen untuk memperbaiki kebiasaan penyimpanan obat di rumah. Program ini juga memperkuat peran apoteker dan mahasiswa sebagai edukator kesehatan serta berkontribusi pada peningkatan literasi obat dan penggunaan obat yang lebih aman di tingkat rumah tangga.  
DIGITAL SEHAT PUSKESMAS: PENGUATAN LITERASI DIGITAL UNTUK MENINGKATKAN KEPATUHAN PENGELOLAAN HIPERTENSI PADA MASYARAKAT DI PUSKESMAS WUA-WUA Ruslin Ruslin; Asniar Pascayantri; Rachma Malina; Asriullah Jabbar; Nur Aviarahma Sihani; Rini Apriani; Siti Hayati; Uswatun Khasanah; Sumi Wally; Wa Ode Ifan Mustikawati; Anastasyah Putri; Yuyun Suria; Nasrudin Nasrudin; Muhammad Ilyas; Mubarak Mubarak
BESIRU : Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2026): BESIRU : Jurnal Pengabdian Masyarakat, Januari 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v3i1.2226

Abstract

Hypertension is a major public health problem that requires long-term management and high patient adherence, which remains a challenge at the primary health care level. This community service activity aimed to strengthen digital health literacy to improve hypertension management adherence among the community at Puskesmas Wua-Wua. The activity was conducted using a digital-based health education approach through direct counseling, distribution of educational leaflets equipped with QR codes, and evaluation using a comprehension questionnaire. The educational media contained information on hypertension management, medication adherence, and healthy lifestyle practices. The results showed that all participants positively accepted the digital literacy-based leaflet and perceived it as useful, easy to understand, and relevant to their needs. This activity indicates that integrating printed and digital educational media can effectively support hypertension management and strengthen promotive and preventive efforts in primary health care settings
HUBUNGAN ANTARA PERAN CITRA MEREK DAN KUALITAS LAYANAN TERHADAP LOYALITAS KONSUMEN APOTEK SF DI KOTA KENDARI Natalia Christiani Putri; Adryan Fristiohady; Ruslin Ruslin; Wahyuni Wahyuni; Nur Illiyyin Akib; Suryani Suryani
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 2 (2026): Agustus 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.2.2026.116-128

Abstract

The increasing number of pharmacies in Kendari City has heightened competition in the pharmaceutical sector, positioning brand image and service quality as two key strategic factors that greatly affect consumer preferences when selecting a pharmacy. SF Pharmacy, a pharmacist-owned establishment that began operations in 2022, has implemented a branding strategy from its inception through the use of social media platforms, particularly Instagram and WhatsApp, to strengthen its brand positioning and enhance customer engagement. This study aims to examine the impact of brand image and service quality on customer loyalty at SF Pharmacy. Data were gathered through a Google Form-based questionnaire completed by 100 customers who had visited the pharmacy at least twice. The data were analyzed using the Structural Equation Modeling (SEM) approach with SmartPLS software. The findings indicate that both brand image and service quality positively and significantly influence customer loyalty, with brand image (f² = 0.157) having a stronger effect than service quality (f² = 0.093). This indicates that a positive perception of the pharmacy’s identity and reputation plays a more dominant role in shaping loyalty than service experience alone. Together, these variables explain 63.1% of the variance in customer loyalty (R² = 0.631; Q² = 0.606), reflecting strong predictive power. Overall, the findings emphasize that strengthening brand image through consistent, professional, and responsive communication strategies is a key determinant in building and maintaining customer loyalty amid the increasingly competitive pharmacy industry.
Evaluation of Service Quality on Patient Satisfaction at the Hialu Community Health Center in North Konawe Regency Using an Integration of the Servqual and Quality Function Deployment (QFD) Models Elza Apriliyanti; Adryan Fristiohady; Muhammad Arba; Ruslin Ruslin; Wahyuni Wahyuni; Nur Illiyin Akib
Indonesian Journal of Global Health Research Vol. 8 No. 4 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i4.1527

Abstract

On the front lines of primary health care in Indonesia, especially in rural areas and geographical conditions that pose challenges (North Konawe). Growing public expectations require the ongoing monitoring of service quality to provide assurance that patients are satisfied with their care. This study aims to evaluate service quality and determine priority improvement strategies in inpatient health centers using an integrated SERVQUAL and Quality Function Deployment (QFD) approach. This study used a quantitative descriptive-analytical design conducted at the Hialu Inpatient Health Center, North Konawe Regency. The data was collected using a SERVQUAL-based structured questionnaire that assessed the patients' expectations and perceptions about five service quality dimensions: tangible, reliability, responsiveness, assurance, and empathy. The questionnaire included 24 statements items value evaluated by the five-step Likert scale. The research participants were outpatients and inpatients, patients or their guardians who received services based on purposive sampling techniques. There were 97 respondents in the sample. The SERVQUAL method was used to analyze the data, which calculated the difference between patients' perception and expectations. Subsequently, the attributes with negative gap values were considered as voice of customer that was to be arranged in a QFD analysis, whereby HOQ would exhibit the priorities for improvement of service quality. Eight service indicators possessed negative gap values in the dimensions of tangibles, reliability, responsiveness and assurance. There was no negative gap to the empathy dimension, suggesting that we met patient expectations around empathy. Based on a QFD analysis, the facility's structure enhancements, staff responsiveness improvement and service procedures optimization were found the key technical priorities. SERVQUAL and QFD together provide an effective tool in identifying service quality gaps as well as prioritizing improvements at the Inpatient Community Health Center. These technical priorities are expected to enhance services provision and patients satisfaction.
Analysis of the Influence of Organizational Citizenship Behavior Examined from Transformational Leadership Style Mediated on Job Satisfaction of Pharmacys Installation Employees Hairul Nisi; Adryan Fristiohady; Wahyuni Wahyuni; Ruslin Ruslin; Nasrudin Nasrudin; Nur Illiyyin Akib
Indonesian Journal of Global Health Research Vol. 8 No. 4 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i4.1641

Abstract

Regulation of the Minister of Health of the Republic of Indonesia Number 72 of 2016 emphasizes the importance of competent and organized pharmaceutical human resources in supporting pharmaceutical services in hospitals. The quality of service is highly dependent on the performance of strategic human resources in realizing rational and effective treatment. The application of the right leadership style can increase job satisfaction and foster Organizational Citizenship Behavior (OCB) in pharmaceutical employees. This study aims to determine the effect of transformational leadership style on OCB mediated by job satisfaction. This type of research is a non-experimental descriptive study. The sample size in this study was determined using a total sampling method, resulting in 61 participants, comprising all employees of the Pharmacy Installation of Bahteramas Regional Hospital. The research instrument was a questionnaire using a likert scale, it was declared valid and reliable through convergent validity testing and analyzed using the SmartPLS 4 statistical test. The results of the study indicate that there is an influence of transformational leadership style on OCB with a p-value of 0.00 < 0.05 and a path coefficient of 0.625 indicating a strong relationship. There is an influence between transformational leadership style on job satisfaction with a p-value of 0.00 < 0.05 and a path coefficient of 0.910 indicating a very strong relationship and there is an influence between job satisfaction on OCB with a p-value of 0.00 < 0.05 and a path coefficient of 0.372 indicating a moderate relationship. The results of this study indicate that there is an influence of transformational leadership style on OCB through job satisfaction in the form of partial mediation as indicated by the confidence interval (CI) value not exceeding 0, namely 0.188 to 0.486. Based on the results of the study, it can be concluded that there is an influence between transformational leadership style and Organizational Citizenship Behavior (OCB) through the mediating variable of job satisfaction in all employees of the Bahteramas Regional Hospital Pharmacy Installation
Evaluation of Drug Management and Improvement Strategies Nurbaida Nurbaida; Wahyuni Wahyuni; Henny Kasmawati; Suryani Suryani; Ruslin Ruslin; Adryan Fristiohady
Indonesian Journal of Global Health Research Vol. 8 No. 4 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i4.1957

Abstract

The management of pharmaceutical supplies in hospitals involves nine interrelated cycles, ranging from planning to disposal. Objective: This study aimed to evaluate drug management practices at RSUD dr. H. L. M. Baharuddin in Muna Regency based on interviews with two key informants, namely the Head of the Pharmacy Installation and the Head of the Pharmacy Warehouse, and to assess compliance with Ministry of Health Regulation No. 72 of 2016. A descriptive design combined with the Hanlon method was employed, using criteria of problem magnitude, seriousness, effectiveness of intervention, and feasibility (PEARL factors). Result: The evaluation showed that most management cycles were adequately implemented; however, significant issues were identified in the storage stage. Key problems included the distance between multiple warehouses, complicating distribution and stock monitoring; the absence of CCTV; and inadequate physical security, such as lack of fencing. Hanlon analysis identified storage issues as the highest priority due to their impact on medication safety, security, and supply continuity. The frequency of incidents, risk of loss, and limited monitoring highlight the need for immediate intervention. Recommended improvements include optimizing storage layout, installing CCTV, strengthening access control, and enhancing physical security in line with national regulations. Although most cycles meet standards, storage management requires immediate improvement.
Evaluative Study of Medication Adherence in Patients with Type 2 Diabetes Mellitus Defi Liestiawati Phinhaer; Asriullah Jabar; Suriany Suriany; Ruslin Ruslin; Adryan Fristiohady; Nur Illiyyin Akib
Indonesian Journal of Global Health Research Vol. 8 No. 4 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i4.1959

Abstract

Medication adherence is a critical factor in the successful management of Type 2 Diabetes Mellitus (T2DM). Poor adherence may lead to uncontrolled blood glucose levels and increased risk of complications. This study aimed to analyze the level of medication adherence and its association with patient characteristics among T2DM patients at Lepo-Lepo Primary Health Center, Kendari City. This study used an analytical observational design with a cross-sectional approach. A total of 81 respondents were selected using purposive sampling. Medication adherence was assessed using the Morisky Medication adherence was assessed using the Morisky Medication Adherence Scale (MMAS-8), a widely validated and reliable instrument. The MMAS-8 has demonstrated good psychometric properties, with reported Cronbach’s alpha values ranging from 0.61 to 0.83 across different populations, indicating acceptable internal consistency. In addition, previous validation studies have confirmed its construct validity and reliability in patients with chronic diseases, including Type 2 Diabetes Mellitus, making it appropriate for measuring medication adherence in this study. Data were analyzed descriptively. The majority of respondents were aged 50–60 years and had a duration of diabetes of less than 5 years. Most patients demonstrated low medication adherence (MMAS-8 score <6), while a smaller proportion showed moderate adherence (score 6–7), and no respondents achieved high adherence (score = 8). Common non-adherence behaviors included forgetting to take medication, stopping medication when feeling better, and inconsistent medication intake. Medication adherence among T2DM patients at Lepo-Lepo Primary Health Center remains suboptimal, with the majority classified as having low adherence.  
Co-Authors ,, Suryani Abdi Nipangeran Adnan Haerun Adryan Fristiohady Lubis Agustina Agustina Aisyah Nelpin Mangidi Anastasyah Putri Anwar, Irvan Arba, Muhammad Arfan Arfan Ari Sartinah Arry Yanuar Asniar Pascayantri Asriullah Jabar Asriullah Jabbar Bafadal, Mentarry Defi Liestiawati Phinhaer Dian Munasari Solo Efi Triolni Elza Apriliyanti Endang Endang Fery Indradewi Armadany Fitrawan, La Ode Muhammad Fitri Handayani Fristiohady, Adryan Ghais S. Daud Hairul Nisi Halik Halik Hamdani Sapuan Hasnawati Hasnawati Intan Permata Putri Irnawati Irnawati Julfitar Julfitar Kasmawati, Henny La Aba La Ode Muhammad Diman La Ode Muhammad Julian Purnama Loly Subhiaty Idrus Mawarni Mawarni Mega Nurjanah Mozarivky Salsabilla Javanni Muamal Gadapi Mubarak Mubarak Muh. Ilyas Y Muhamad Luthfid Anando Aly Roza Muhammad Ilyas Muhammad Ilyas Y Nadhifatul Aslikah Nasrudin Nasrudin Natalia Christiani Putri Ni Kadek Ayu Berlian Nita Trinovitasari Nur Afrianingsih Pasaeno Nur Aviarahma Sihani Nur Illiyin Akib Nur Illiyyin Akib Nur Isnawati Nurbaida Nurbaida Nurramadhani A. Sida Nursavhira Ramadhani Nurwati Nurwati Putu Sintya Permani Rachma Malina Rahma Nur Aliza RAHMAT MULIADI, RAHMAT Rahmi Nurul Insani Rina Andriyani Rini Apriani Ruslan Ruslan Sabarudin Sabarudin Sahidin Sahidin Siti Hayati Siti Rahmawati Ondjo Sumi Wally Sunandar Ihsan Sunandar Ihsan Suriany Suriany Syahabudin Syahabudin Tissa Filiany Mangari Uswatun Khasanah Wa Ode Amanah Wa Ode Ifan Mustikawati Wa Ode Mirawanti Wa Ode Mulyana Wahyuni Wahyuni Wd. Nurmila Yamin Yamin Yusniati Dwi Pemudi Yuyun Suria