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Journal : Society

Kinerja Staf Organisasi dan Kepuasan Tamu dalam Industri Pariwisata di Indonesia: Performance of Organizational Staff and Guest Satisfaction in the Tourism Industry in Indonesia Witarsa Witarsa; I Made Darsana; I Made Sudjana; Wamaungo Juma Abdu
Society Vol 10 No 1 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i1.372

Abstract

The waiter’s role is of great importance in the smooth operation of a restaurant business within the tourism industry. Thus, it is necessary to critically examine the waiter’s performance concerning guest satisfaction in a tourism organization. In the case of this study, a waiter not only performs the role of a waitress but is also tasked to become an ambassador within the sector. Taking Warung Mesari in the context of this study, waiters must display good hospitality in welcoming visitors and introducing and preserving the restaurant’s image. Based on this view, the present study looks at the performance of waiters as a way to contribute to the increament in the number of guests satisfied with the services provided by warung Mesari. The research method used is descriptive-qualitative, with data collection techniques in the form of interviews, documentation studies, and observations. This study revealed that: the waiters were able to provide good service and establish good relationships with guests who visited the restaurant; the waiters have done their job successfully; the restaurant has received many positive guest comments from guests; the restaurant also gets repeater guests; and guests who have visited again invite their friends to visit the Warung Mesari restaurant.
Pengaruh Komitmen Organisasi terhadap Perilaku Karyawan Room Service di Industri Perhotelan: The Effect of Organizational Commitment on the Behavior of Room Service Employees in a Hotel Industry I Wayan Pantiyasa; I Made Darsana
Society Vol 10 No 2 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i2.493

Abstract

This study aims to determine the effect of organizational commitment on Organizational Citizenship Behavior among room division employees of XYZ Hotels. The research method used was quantitative by collecting data on 45 respondents employed in the room division of XYZ Hotels. This was coupled with the use of questionnaires and literature studies. The data were analyzed with descriptive statistics and simple linear regression. The findings of this study show that organizational commitment provides a strong and significant influence on Organizational Citizenship Behavior. Therefore, this study concludes that organizational commitment has an effect of 18.6% with a significance of 0.016 on Organizational Citizenship Behavior among room division employees of XYZ Hotels. The correlation coefficient between the two variables is 0.432, which is quite strong.
Kinerja Staf Organisasi dan Kepuasan Tamu dalam Industri Pariwisata di Indonesia Witarsa, Witarsa; Darsana, I Made; Sudjana, I Made; Abdu, Wamaungo Juma
Society Vol 10 No 1 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i1.372

Abstract

The waiter’s role is of great importance in the smooth operation of a restaurant business within the tourism industry. Thus, it is necessary to critically examine the waiter’s performance concerning guest satisfaction in a tourism organization. In the case of this study, a waiter not only performs the role of a waitress but is also tasked to become an ambassador within the sector. Taking Warung Mesari in the context of this study, waiters must display good hospitality in welcoming visitors and introducing and preserving the restaurant’s image. Based on this view, the present study looks at the performance of waiters as a way to contribute to the increament in the number of guests satisfied with the services provided by warung Mesari. The research method used is descriptive-qualitative, with data collection techniques in the form of interviews, documentation studies, and observations. This study revealed that: the waiters were able to provide good service and establish good relationships with guests who visited the restaurant; the waiters have done their job successfully; the restaurant has received many positive guest comments from guests; the restaurant also gets repeater guests; and guests who have visited again invite their friends to visit the Warung Mesari restaurant.
Pengaruh Komitmen Organisasi terhadap Perilaku Karyawan Room Service di Industri Perhotelan Pantiyasa, I Wayan; Darsana, I Made
Society Vol 10 No 2 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i2.493

Abstract

This study aims to determine the effect of organizational commitment on Organizational Citizenship Behavior among room division employees of XYZ Hotels. The research method used was quantitative by collecting data on 45 respondents employed in the room division of XYZ Hotels. This was coupled with the use of questionnaires and literature studies. The data were analyzed with descriptive statistics and simple linear regression. The findings of this study show that organizational commitment provides a strong and significant influence on Organizational Citizenship Behavior. Therefore, this study concludes that organizational commitment has an effect of 18.6% with a significance of 0.016 on Organizational Citizenship Behavior among room division employees of XYZ Hotels. The correlation coefficient between the two variables is 0.432, which is quite strong.
Co-Authors Abd. Syakur Abdu, Wamaungo Juma Agung Istri Ari Parwati, Anak Amir, Firlie Lanovia Angel Pricilia Pinontoan Ariyanti, Ni Wayan Arun Suwi Arianty, A.A. Ayu Arya Juni Arta, I Gede Arya Wahyu Widiantara, I Putu Astrama, I Made Atid, Haris Ayu Arun Suwi Arianty, A.A. Ayu Suwita Yanti Bagus Made Sabda Nirmala Bagus Putu Wahyu Nirmala Bondan Pambudi Dadang Hermawan Dadang Hermawan Dapar, Angel Melody Filleony Rut Dewi, Nyoman Diah Utari Dwik Suwarnata Triana Dwik Suwarnata Triana Efendi, Moch Nur Eka Susanti, Luh Eka Wahyu, Gede Elisabeth, Yulya Endrayani, Endrayani Erik Praditya, I Gede Ernawan, Yana Febrianindya, Stephanie Firman Sinaga Gayatri, Kamisriati Levi Gede Eka Wahyu Gusti Kade Sutawa Hasibuan, Ezra Maylinda Veronica I Dewa Made Adi Artha I Gede N. Suta Waisnawa I Gede Nyoman Suta Waisnawa I Gusti Made Suka Arnawa I Gusti Made Sukaarnawa I Gusti Suka Arnawa I Kadek Wahyu Dymas Ananda I Made Astrama I Made Bram Sarjana I Made Budiarsa I Made Citra Wibawa I Made Citra Wibawa I Made Kartika I Made Suardika I Nyoman Gede Astina I Nyoman Gede Astina, I Nyoman Gede I Nyoman Joni Paranata I Nyoman Sudiarta I Nyoman Sudiarta I Putu Arnawa I Wayan Eka Mahendra I Wayan Kartimin I Wayan Restu Suarmana, I Wayan Restu Ida Ayu Etsa Pracintya Ida Ayu Putu Sri Widnyani Ida Bagus Ketut Soma Antara JANE, NOVENA Juniarta, Pande Putu Kadek Ayu Ekasani Koerniawaty, Francisca Titing Koerniawaty, Franscisca Titing Linton, Sandi C Made Sabda Nirmala, Bagus Made Suka Arnawa, Gusti Made Sukaarnawa, I Gusti Made Widya Paramitha Mahendra, Kadek Wahyu Moch Nur Efendi Muliadiasa, I Ketut Muliawan, I Nyoman N Putri Sumaryani N Putri Sumaryani Ni Luh Supartini Ni Made Sri Rahayu Ni Made Sri Rahayu Ni Putu Herni Susanti Ni Putu Isha Aprinica Ni Putu Lilia Novie Yanny Ni Wayan Rena Mariani Ni Wayan Rena Mariani Ni Wayan Yani Novrianto, Andry Nyoman Agus Trimandala Nyoman Surya Wijaya Pambudi, Bondan Pantiyasa, I Wayan Paramitha, Made Widya Parwati, Komang Shanty Muni Priharsini, Ni Kadek Suwi Purnantara, I Made Hadi Putra, Dewa Putu Kiskenda Erwanda Putra, I Gede Seadityawan Putra, I Gusti Ngurah Bagus Suarna Putra, I Nyoman Triana Putra, I Wayan Agus Ananda Putu Eka Wirawan Putu Laksmita Dewi Rahmayanti Putu Sabda Jayendra Rahmayanti, Putu Laksmita Dewi Ranteg, Noddy Rena Mariani, Ni Wayan Sajili, Mohamad Sapina, Kadek Resa Semara, I Made Trisna Silitonga, Duma Theresia Suardika, I Made Sudarmawan, I Wayan Eka Sudjana, I Made Sukaarnawa, I Gusti Made Sundring Pantja Djati Sundring Pantja Djati Suryoningrat, Raden Agus Susanti, Putu Herny Suwarnata Triana, Dwik Suwintari, I Gusti Ayu Eka Suwita Yanti, Ayu Suyasa, Pande Made Talia, Nova Tardi Edung Titing Koerniawaty, Francisca Tri Achmad Budi Susilo Triana, Dwik Suwarnata Tunjungsari, Komang Ratih Wamaungo Juma Abdu Wardana, Miko Andi Waskito, Putri Satrio Widhyadanta, I Gede Dirga Surya Arya Witarsa Witarsa Witarsa Witarsa, Witarsa Y, Kadek Dwika Prawira Yani, Ni Putu Ditha Indra Yani, Ni Wayan Mega Sari Apri Yanti, Ayu Suwita Yogi Pratama, I Putu Yoraeni, Ani Yuliyanto Sabat, Yuliyanto