Claim Missing Document
Check
Articles

Quality Improvement Strategies for State University-Public Sector Agency: Lessons from Student Satisfaction Study Rini Dwiyani Hadiwidjaja; Arif Imam Suroso; Hermanto Siregar; Illah Sailah
Jurnal Organisasi dan Manajemen Vol. 19 No. 2 (2023)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v19i2.6381.2023

Abstract

Purpose – This study aimed to analyze the effect of service quality on student satisfaction as well as formulate quality improvement strategies for State University-Public Service Agency (SU-PSA) in Indonesia.  Methodology – The respondents included 290 students from 17 SU-PSA, and the Structural Equation Modeling and Smart PLS were used to analyze data and calculate Community Satisfaction Index (CSI).  Results – The results showed that three dimensions (tangibles, responsiveness, and empathy) had a significant effect on student satisfaction at SU-PSA, and two dimensions (reliability and assurance) had no significant impact. Furthermore, tangibles specifically exerted the most significant effect. These results contributed to SU-PSA management in quality improvement strategies and formulating policies for enhancing service completion time for student and addressing complaints, suggestions, and feedback. Improvement quality of educational staff regarding responsiveness and efficiency in serving student could be achieved through training, development, and public awareness efforts. Moreover, CSI provided by SU-PSA in Indonesia fell within the “Good” category. Originality – This study provided valuable insights for enhancing service quality of SU-PSA using the SERVQUAL method, while also accommodating the nine elements of CSI in the context of Higher Education.
Information system interoperability maturity model Anggoro, Bayu Koen; Hubeis, Musa; Sailah, Illah
Bulletin of Social Informatics Theory and Application Vol. 2 No. 1 (2018)
Publisher : Association for Scientific Computing Electrical and Engineering

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31763/businta.v2i1.103

Abstract

Management of higher education (HE) cannot run if not yet have technological resources that can meet the needs of the campus community and stakeholders. The focus of this research was to look beyond the use of information systems (IS) of universities in Kopertis III Jakarta on the maturity level of data interoperability, software, communication, and physical IS. Using the Information System Interoperability Maturity Model (ISIMM), this study resulted in an average level of university located at level 3 (Collaborative) indicating the relationship between data was wider to facilitate IS, logical data model was shared and used in the data exchange process and no separation or the data sharing impacts on the easy exchange of information. The optimization of IS interoperability attributes (ease of access), develops ISIMM-based roadmap IS (planning), determines the main problem solving target (improvement), and improves the quality of IS based on importance level were some suggestions that university managers can make in order to advance IS.
Analysis of Supply Chain Performance Improvement in the Fish Processing Industry Manggala, Panji Wira; Machfud, Machfud; Sailah, Illah
Industria: Jurnal Teknologi dan Manajemen Agroindustri Vol 13, No 1 (2024)
Publisher : Department of Agro-industrial Technology, University of Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.industria.2024.013.01.4

Abstract

Abstract This study aims to identify the supply chain condition of the red snapper fish processing industry, assess the supply chain performance, and recommend performance improvements based on the performance measurement results. The study was conducted in Brondong District, Lamongan Regency, East Java, Indonesia. The methods used are the Supply Chain Operations Reference (SCOR) model and the Analytical Hierarchy Process (AHP), which measure effectiveness and efficiency parameters. Data were collected through interviews and field observations with expert respondents representing fishermen, collectors, and the fish processing industry. The results showed that the supply chain performance of the fishermen, collectors, and fish processing industry was 67.52% (poor), 88.11% (average), and 95.09% (excellent). The low performance was mainly in the fish catch composition accuracy and raw material handling practices. Root cause analysis was conducted to identify the leading causes, such as poor raw material quality, high raw material costs, and low cash-to-cash cycle time. Recommendations for improvement include handling raw materials training, using better cooling technology, and accelerating debt payments. Implementing lean supply chain management with the 5S system will improve operational efficiency and final product quality. Support from all stakeholders and government is essential for successfully implementing this strategy. Further study on the impact of lean implementation on environmental and social sustainability and exploration of new technologies for efficient fish handling and processing is needed.Keywords: AHP, lean supply chain, red snapper, SCOR, supply chain performance AbstrakPenelitian ini bertujuan untuk mengidentifikasi kondisi rantai pasok industri pengolahan ikan kakap merah, menilai kinerja rantai pasok, dan merekomendasikan perbaikan kinerja berdasarkan hasil pengukuran kinerja. Penelitian dilakukan di Kecamatan Brondong, Kabupaten Lamongan, Jawa Timur, Indonesia. Metode yang digunakan adalah model Supply Chain Operations Reference (SCOR) dan Analytical Hierarchy Process (AHP) yang mengukur parameter efektivitas dan efisiensi. Data dikumpulkan melalui wawancara dan observasi lapangan dengan responden pakar yang mewakili nelayan, pengepul, dan industri pengolahan ikan. Hasil penelitian menunjukkan kinerja rantai nelayan, pengepul dan industri pengolah ikan berturut-turut adalah 67,52% (sangat kurang), 88,11% (sedang), dan 95,09% (sangat baik). Kinerja yang rendah terutama pada ketepatan jenis ikan dan penanganan bahan baku. Analisis akar masalah dilakukan untuk mengidentifikasi penyebab utama, seperti kualitas bahan baku rendah, biaya bahan baku tinggi, dan siklus kas-ke-kas lama. Rekomendasi perbaikan mencakup pelatihan penanganan bahan baku, penggunaan teknologi pendinginan yang lebih baik, dan percepatan pembayaran utang. Implementasi lean supply chain management dengan metode 5R diharapkan meningkatkan efisiensi operasional dan kualitas produk akhir. Dukungan dari semua pemangku kepentingan dan pemerintah sangat penting untuk keberhasilan penerapan strategi ini. Penelitian ini menyarankan kajian lebih lanjut tentang dampak implementasi lean terhadap keberlanjutan lingkungan dan sosial dan eksplorasi teknologi baru untuk efisiensi penanganan dan pengolahan ikan.Kata kunci: AHP, ikan kakap merah, kinerja rantai pasok, lean supply chain, SCOR
PENGUKURAN TINGKAT KESIAPAN TEKNOLOGI (TKT) PENERAPAN ASPAL KARET DI INDONESIA PRASTANTO, Henry; SAILAH, Illah; SUPARNO, Ono; HERMADI, Madi
Jurnal Penelitian Karet JPK : Volume 42, Nomor 1, Tahun 2024
Publisher : Pusat Penelitian Karet - PT. Riset Perkebunan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22302/ppk.jpk.v42i1.925

Abstract

Salah satu upaya untuk meningkatkan konsumsi domestik karet alam dalam rangka untuk mendongkrak harga karet alam adalah penerapan teknologi aspal karet. Jenis karet alam yang dapat digunakan untuk aditif aspal adalah lateks pekat dan karet padat. Kajian tentang kesiapan penerapan teknologi aspal karet sangatlah penting karena dapat digunakan oleh pemerintah dalam menentukan arah kebijakan penerapan aspal karet di Indonesia. Berdasarkan kajian literatur dan wawancara dengan para peneliti dan praktisi dari produsen aspal karet, dengan menggunakan perangkat pengukuran Tingkat Kesiapan Teknologi (TKT) maka tampak bahwa kesiapan teknologi aspal karet berbasis lateks pravulkanisasi mencapai TKT 9 yang artinya telah siap untuk diterapkan berdasarkan atas berbagai pertimbangan. Sementara untuk penerapan teknologi aspal karet berbasis karet padat yang telah diolah menjadi vulkanisat karet alam masih pada TKT 6. Dengan demikian upaya untuk melaksanakan penelitian dan pengembangan teknologi aspal karet padat masih sangat dibutuhkan. Beberapa hal yang perlu dilakukan untuk penelitian lebih lanjut adalah terkait formulasi dan proses pengolahan karet alam padat Standard Indonesian Rubber (SIR) 20 yang mudah dicampurkan dalam aspal dan menghasilkan mutu aspal karet yang terbaik.
Evaluation of The Accuracy and Success of Providing Smart Indonesia Card Assistance - Independent Lectures at XYZ University and ABC University Saputra, Prabetti Amriyadi; Sailah, Illah; Kuswanti, Heny
International Journal of Social Service and Research Vol. 4 No. 01 (2024): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i01.655

Abstract

The provision of the Indonesia Smart Card-Independent College (KIP-KM) has been running since 2021. The current condition of KIP-KM is decreasing in numbers in almost all regions of Indonesia. Some universities still often change recipients and stop giving KIP-KM. Until now there is no information about the accuracy and success of the program, so there needs to be an academic study. This research aims to evaluate the implementation of providing KIP-KM to poor students in private universities under the guidance of LLDIKTI Region XII. XYZ University and ABC were chosen because these two universities are the largest private universities in LLDIKTI Region XII and have a large KIP-KM quota in Maluku. This research is qualitative research with analysis techniques Miles and Huberman (2014). Data collection using documentation and interviews. Data were analyzed using the CIPP evaluation model. The results showed that: 1) The KIP-KM program is contextually not entirely appropriate but has been successful; 2) The input is correct, but not yet fully successful; 3) The process is correct, but not yet fully successful; 4) Product-wise it is correct and successful.
Eco-friendly alkyd resins based on vegetable oil: Review Okta Amelia; Illah Sailah; Ika Amalia Kartika; Ono Suparno; Yazid Bindar
Jurnal Rekayasa Proses Vol 15 No 1 (2021): Volume 15, Number 1, 2021
Publisher : Jurnal Rekayasa Proses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jrekpros.64143

Abstract

The alkyd resin industry currently needs environmentally friendly raw materials, which emphasized the aspect of sustainability. Alkyd resin is a polymer product with oil as raw material which is widely used in the paint, coating, and other industries. The abundant demand for alkyd resin has led to a diversification of the raw material for alkyd resin from vegetable oils. The advantages of vegetable oil include being a renewable energy source for industry, sustainability, biodegradability, and being environmentally friendly as important considerations for the industry in recent times. This paper examines alkyd resins derived from several vegetable oils that are environmentally friendly. Alkyd resin is prepared by alcoholysis and esterification. Based on several studies of alkyd resins, there have been many modifications to the raw materials, technology, and catalysts used which can refer to an environmentally friendly and affordable industry.
A network pharmacology approach to elucidate the anti-inflammatory and antioxidant effects of bitter leaf (Vernonia amygdalina Del.) Sailah, Illah; Tallei, Trina E.; Safitri, Linda; Tamala, Yulianida; Halimatushadyah, Ernie; Ekatanti, Dewi; Maulydia, Nur B.; Celik, Ismail
Narra J Vol. 4 No. 3 (2024): December 2024
Publisher : Narra Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52225/narra.v4i3.1016

Abstract

The therapeutic potential of bitter leaf (Vernonia amygdalina Del.) has been established both empirically and in various scientific investigations. However, the molecular pathways related to its possible anti-inflammatory and antioxidant properties remain unclear. Therefore, the aim of this study was to elucidate the molecular interactions between bitter leaf's bioactive compounds and cellular targets involved in these activities. The compounds in bitter leaf were identified using gas chromatography-mass spectrometry (GC-MS) analysis, and subsequently, a network pharmacology approach was employed together with molecular docking and dynamics simulations. Acetonitrile (4.5%) and dimethylamine (4.972%) were the most prevalent compounds among the 38 identified by the GC-MS analysis of bitter leaf extract. The proto-oncogene tyrosine-protein kinase (SRC) demonstrated significant connectivity within the antioxidant network, highlighting its pivotal role in facilitating inter-protein communication. It also exhibited strategic positioning in anti-inflammatory mechanisms based on closeness centrality (0.385). The enrichment analysis suggested multifaceted mechanisms of bitter leaf compounds, including transcriptional regulation and diverse cellular targeting, indicating broad antioxidant and anti-inflammatory effects. Eicosapentaenoyl ethanolamide (EPEA) displayed strong interactions with multiple proteins, including SRC (-7.17 kcal/mol) and CYP3A4 (-6.88 kcal/mol). Moreover, EPEA demonstrated to form a stable interaction with SRC during a 100 ns simulation. In conclusion, the computational simulations revealed that the hypothetical antioxidant and anti-inflammatory actions of bitter leaf compounds were achieved by specifically targeting SRC. However, confirmation using either in vitro or in vivo techniques is necessary.
Risk management in the corn commodity supply chain as a raw material for sustainable poultry feed: A systematic literature review Kulsum, Kulsum; Fauzi, Anas Miftah; Sailah, Illah; Suparno, Ono; Lembito, Hoetomo
Journal Industrial Servicess Vol 10, No 2 (2024): October 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i2.26383

Abstract

Corn is a strategic agricultural commodity due to its benefits and essential role in various sectors. It is not only used for food but also as a raw material for industries, including agro-industry and poultry feed. Approximately 40% to 50% of the raw materials for poultry feed are derived from corn. In the corn supply chain, fulfilling raw material requirements for poultry feed involves several risks that must be addressed, as they can impact the quality, quantity, price, and sustainability of corn. Therefore, it is crucial to identify existing risks, develop appropriate risk mitigation strategies, and implement effective supply chain risk management (SCRM) approaches. This study employs the PRISMA method to conduct a systematic literature review, synthesizing published studies on risks within the corn supply chain as a raw material for poultry feed. Data sources include Scopus, ScienceDirect, Google Scholar, and Semantic Scholar. The initial dataset comprised 1,438 papers, which were filtered to include publications from 2015 to 2023. Using the PRISMA method, the selection process resulted in 124 final reports. The analysis suggests that sustainable SCRM approaches, such as the soft system dynamics methodology (SSDM), have significant potential for application in managing risks along the corn supply chain for poultry feed production.
Performance Paradigm: Entrepreneurial Good University Governance Mediating Leadership Style in State Universities Hadiwidjaja, Rini Dwiyani; Suroso, Arif Imam; Siregar, Hermanto; Sailah, Illah
Aptisi Transactions On Technopreneurship (ATT) Vol 6 No 3 (2024): November
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v6i3.453

Abstract

This study examined the influence of Entrepreneurial Good University Governance (EGUG) on Service Performance (SEV), Financial Performance (FIN), and Sustainability Performance (SUS), with Leadership Style (LS) as a mediating variable in State University of Public Service Agency (SU-PSA) in Indonesia. A quantitative approach was applied, involving 64 respondents, and data were analyzed using the SEM-PLS method. The findings revealed that EGUG significantly impacted service, financial, and sustainability performance. Leadership style also had a substantial effect, partially mediating the relationship between EGUG and performance outcomes. EGUG influence on performance was both direct and indirect through leadership style. The novelty of this study lies in extending Good University Governance to include EGUG, which fosters innovation, financial sustainability, and public service. Practical examples, such as the Bandung Institute of Technology, illustrate how entrepreneurial governance enhances financial independence and strengthens industry ties. Similar models have been adopted in the United States and Europe, where entrepreneurial governance supports academic excellence and contributes to regional economic development. This approach offers a flexible governance model for other institutions to address their unique challenges. However, the relatively small sample size of 64 respondents limits the generalizability of the findings. The specific focus on SU-PSA under the Ministry of Education, Culture, Research, and Technology may not fully represent other university types. Future studies should expand the sample and include a broader range of universities to enhance the robustness and applicability of the results.
Comparative study of drying techniques on the anti-inflammatory content of bitter leaf simplicia (Vernonia amygdalina Del.) Tamala, Yulianida; Yani, Moh.; Sailah, Illah; Halimatushadyah, Ernie; Tallei, Trina Ekawati
Advances in Food Science, Sustainable Agriculture and Agroindustrial Engineering (AFSSAAE) Vol 8, No 1 (2025)
Publisher : Advances in Food Science, Sustainable Agriculture and Agroindustrial Engineering (AFSSAAE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.afssaae.2025.008.01.10

Abstract

Bitter leaf (Vernonia amygdalina Del.) hold significant potential for development in the pharmaceutical industry due to its high content of bioactive compounds, particularly flavonoids, which serve as a source of anti-inflammatory agents. A major challenge in processing bitter leaf into dried simplicia is the selection of an appropriate drying technique, as the drying process can alter the active compounds present in the plant. This study aimed to analyze the drying rate of bitter leaf and evaluate the most effective drying technique for preserving their anti-inflammatory properties. The drying process was conducted using an oven dryer at 40°C and 50°C, as well as a greenhouse dryer, and the reduction in moisture content over time was recorded. The dried simplicia was subsequently subjected to phytochemical screening and anti-inflammatory activity testing. The results indicated that the drying durations required to achieve a final moisture content of <10% were 44 hours at 40°C, 20 hours at 50°C, and 9 hours using the greenhouse drying method. Phytochemical analysis confirmed the presence of saponins, alkaloids, flavonoids, tannins, and steroids in the bitter leaf extract. The IC₅₀ values for the three drying methods were determined to be 25.33 ppm, 61.05 ppm, and 114.25 ppm, respectively. Among the drying methods tested, oven drying at 40°C yielded the highest anti-inflammatory activity, with an IC₅₀ value of 25.33 ppm. The regression equation obtained was y = 0.072x + 48.176, with an R² value of 0.9899, indicating a strong correlation between extract concentration and inflammation inhibition. This suggests the potential for reliable prediction of optimal dosages for pharmacological applications.
Co-Authors - Aslichan - Farida Abi Saptadinata Ahmad Fuad Alex Denni Amril Aman Anas Miftah Fauzi Ani Suryani Anis Annisa Adnan Anwar Nur Apria, Desra Arfian Muslim Ari Pambudi Arie Wibowo Khurniawan Arief Kusuma Arif Imam Suroso Asrul Siregar Bambang Indriyanto Bambang Indriyanto Bambang Indriyanto Bambang Sukaca Bayu Koen Anggoro Budy Wiryawan Celik, Ismail Chairunnisa Chairunnisa Dedy Sugiarto Dian Pratomo E Gumbira Sa, E Gumbira Ekatanti, Dewi Elisa Anggraeni Elisa Anggraeni Elisa Anggraeni, Elisa Endang Warsiki Endang Warsiki dan Citra Dewi Wahyono Putri (E-Jurnal Agro-Industri Indonesia) Erliza Hambali Erry Yudhya Mulyani Fadilla Eka Aulyana Fitri Mulyaningsih Fredinan Yulianda Habibullah Habibullah Hadiwidjaja, Rini Dwiyani Halimatushadyah, Ernie Hanoch Maurizio Hetharia Harsasi, Mairani Hasan Supriadi Hendri Utami Henry Prastanto, Henry Heny Kuswanti Suwarsinah Hermanto Siregar Husni Y Rosadi, Husni Y Hutagaol, Manuntun Paruliah Ichwanudin, Muhammad Idqan Fahmi Idqan Fahmi Ika Amalia Kartika Ikbal Rachmat Imam Yuwono Intan Maria Lewiayu Vierke Irman Hermadi Khaswar Syamsu Kulsum, Kulsum Lembito, Hoetomo Lukman M. Baga Luluk Sulistiyo Budi M Hasjim Bintoro M Syamsul Ma’arif M. ANWAR NUR M. Syamsul Maarif M. Syamsul Ma’arif Machfud Machfud Madi Hermadi, Madi Manggala, Panji Wira Marimin , Maulana Miladulhaq Maulydia, Nur B. Meika S. Rusli Moh. Yani Muhammad Romli dan Suprihatin Andes Ismayana Muhammad Syamsun Mursiti Mursiti Musa Hubeis Nanda Lega Jaya Putra Nastiti Siswi Indrasti Nasution, Efrida Yanti Nefianto, Tirton nFN Risfaheri Nugroho, Tezar Mega Nur Richana Okta Amelia Ono Suparno Pudji Muljono Rini Dwiyani Hadiwidjaja Rizal Syarief Rizal Syarief Rizal Syarief Safitri, Linda Safriyana Safriyana Sapta Raharja Saputra, Prabetti Amriyadi Sri Hartoyo Suharto Honggokusumo Sukardi Sukardi Syafa’at Ariful Huda, Tamala, Yulianida Tarigan, Mazmur Tatang Hidayat Titi C Sunarti Titi C. Sunarti Trina E. Tallei, Trina E. TRINA EKAWATI TALLEI Tun Tedja Irawadi Tyara Puspaningrum Ummanah Ummanah, Ummanah Utami, Purwani Puji Utomo, Prasetyo Hadi Vierke, Intan Maria Lewiayu Vioreza, Niken Wasrin Syafii Wijaya, Rahmat Yandra Arkenan Yazid Bindar Yessy Rosalina Zainal Alim Mas&#039;ud