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Penerapan Prinsip-prinsip Pelayanan Publik dalam Pengurusan NIB di DPMPTSP Kota Gorontalo Rifa Silama; Rosman Ilato; Ismet Sulila
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 8 (2023): September
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8341178

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan (1) Penerapan Prinsip-prinsip Pelayanan Publik dalam Pengurusan Nomor Induk Berusaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Gorontalo (2) Penerapan Prinsip-prinsip Pelayanan Publik dalam Pengurusan Nomor Induk Berusaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Gorontalo di llihat dari aspek internal dan eksternal. pendekatan yang di gunakan yaitu kualitatif dengan jenis penelitian deskriptif. Pengumpulan data menggunakan obeservasi, wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa (1) Penerapan Prinsip-prinsip Pelayanan Publik dalam Pengurusan Nomor Induk Berusaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Gorontalo sudah cukup baik. Prinsip-prinsip pelayanan publik yaitu ada lima poin penting, (a) Tangibles (Berwujud/bukti fisik), (b) Reliability (Keandalan), (3) Responsiveness (Daya tanggap) (4) Assurance (Jaminan), (5) Empathy (Empati). Dari lima point tersebut, salah satu yang belum cukup maksimal dilaksanakan ialah bagian dari bukti fisik, dikarenakan selalu ada kendala pada jaringan dan juga komputer. Kemudian, untuk keandala, daya tanggap, jaminan, dan empati sudah cukup baik. (2) Faktor yang menentukan keberhasilan penerapan prinsip-prinsip pelayanan publik dalam pengurusan nomor induk berusaha di dinas penanaman modal dan pelayanan terpadu satu pintu Kota Gorontalo dalam hal ini adalah faktor internal dan eksternal. Dari dua poin tersebut hasil penelitian menunjukkan bahwa dari faktor internal dapat peneliti temukan masalah yang sering terjadi ialah pada system jaringan serta pada kegiatan pengembangan kapasitas karena masalah pendanaan. Pada faktor eksternal, hal yang peneliti temukan ialah masih terdapat masalah pada bentuk saluran komunikasi, yaitu, terkait keaktifan pengelolaan media sosial dan juga pembaruan informasi pada web site.
Partisipasi Publik Dalam Pengelolaan Dana Desa di Desa Lamu Kecamatan Tilamuta Kabupaten Boalemo Rahmiyati Bobihu; Rosman Ilato; Ismet Sulila
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 9 (2023): Oktober
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10003002

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan Partisipasi Publik dalam Pengelolaan Dana Desa di Desa Lamu Kecamatan Tilamuta Kabupaten Boalemo dilihat dari aspek Pengambilan Keputusan, Pelaksanaan Kegiatan, Pemanfaatan Hasil Pembangunan, Pemantauan dan Evaluasi. Pendekatan yang digunakan yaitu kualitatif dengan jenis penelitian deskriptif. Pengumpulan data menggunakan Observasi dan Wawancara mendalam. Berdasarkan hasil penelitian menunjukkan bahwa Pertisipasi Publik dalam Pengelolaan Dana Desa di Desa Lamu Kecamatan Tilamuta Kabupaten Boalemo sudah berjalan dengan baik sesuai dengan ketetapan yang berlaku. Hanya saja pada tahap Pengambilan Keputusan kurang maksimal dikarenakan perbedaan pendapat yag kerap terjadi ketika Pemerintah Desa melaksanakan musyawarah seperti MUSDUS maupun MUSRENBANGDES yang mengakibatkan sulitnya dalam menentukan hal apa saja yang akan dilakukan dan juga kurangnya partisipasi masyarakat dalam pengambilan keputusan.
Implementasi Kebijakan Bantuan Pangan Non Tunai (BPNT) Dalam Menanggulangi Kemiskinan di Desa Sidomukti Kecamatan Mootilango Kabupaten Gorontalo Maryam I. Ngguti; Ismet Sulila; Romy Tantu
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 10 (2023): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10071781

Abstract

Penelitian ini bertujuan untuk mengetahui (1) Implementasi Kebijakan Bantuan Pangan Non Tunai (BPNT) dalam menanggulangi kemiskinan & (2) faktor penentu keberhasilan Implementasi Kebijakan Bantuan Pangan Non Tunai (BPNT) dalam menanggulangi kemiskinan. Pendekatan yang digunakan yakni kualitatif dengan jenis penelitian deskriptif. Pengumpulan data menggunakan wawancara, observasi dan dokumentasi. Analisis data menggunakan model Miles dan Huberman. Hasil penelitian ini menunjukan bahwa (1) Implementasi kebijakan BPNT di Desa Sidomukti Kecamatan Mootilango Kabupaten Gorontalo telah dilaksanakan dengan cukup baik dengan tujuan agar kesenjangan dan kemiskinan di daerah tersebut bisa direduksi. Terdapat tantangan dan upaya perbaikan yang harus terus diperjuangkan untuk mencapai hasil implementasi yang sesuai dengan ketentuan yang telah ditetapkan. Kesadaran, koordinasi, pelatihan, dan responsivitas adalah elemen-elemen penting yang dapat membantu meningkatkan efektivitas kebijakan ini dalam menanggulangi kemiskinan di tingkat desa. Evaluasi dan perbaikan berkelanjutan juga tetap menjadi bagian penting dari proses ini guna mencapai hasil yang lebih baik. (2) Faktor-faktor yang menentukan keberhasilan implementasi kebijakan BPNT di Desa Sidomukti dapat dioptimalkan oleh faktor komunikasi dan sumber daya, sementara sikap pelaksana dan struktur birokrasi masih harus dimaksimalkan. Komunikasi yang efektif antara pemerintah desa dan masyarakat penerima manfaat menjadi faktor penting. Ketersediaan sumber daya manusia dan finansial merupakan elemen penting dalam implementasi kebijakan BPNT. Sikap positif dan komitmen dari pelaksana kebijakan mendukung implementasi yang berhasil. Penghormatan terhadap budaya dan nilai lokal serta pelatihan etika pelayanan publik dan nilai-nilai program merupakan upaya untuk memperkuat sikap positif pelaksana. Struktur birokrasi yang mendukung, dengan koordinasi antara berbagai lembaga dan prosedur operasi standar yang jelas, telah menciptakan dasar yang kuat. Namun, perlu perbaikan dalam hal fleksibilitas, koordinasi lintas sektor, dan percepatan proses administrasi.
EFFECTIVENESS OF THE ELECTRONIC INVESTIGATION MANAGEMENT SYSTEM (E-MP) IN THE GORONTALO POLDA Hendra J. Hasan; Ismet Sulila; Sukarman Kamuli
Journal of Artificial Intelligence and Digital Economy Vol. 1 No. 6 (2024): European Journal of Artificial Intelligence and Digital Economy
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/jaide.v1i6.691

Abstract

This research aims to analyze and describe the effectiveness of the Electronic Investigation Management (E-MP) system at the Gorontalo Regional Police, examining the 5 (five) principles that must be fulfilled in policy effectiveness, namely: Right policy, Right implementation, Right target, Right environment, and Right process. The approach used in this research is qualitative. The research method is descriptive qualitative. Data collection was carried out using interview techniques, observation and documentation studies. The data analysis technique in this research was carried out by data reduction, data presentation and drawing conclusions/verification. The research results show 1) In terms of system accuracy indicators, E-MP has supported the duties and functions of investigations at the Gorontalo Regional Police; 2) The indicator of accuracy in implementing the E-MP system at the Gorontalo Regional Police shows that the system is being implemented properly in accordance with the initial objectives of the E-MP implemented at the Gorontalo Regional Police; 3) The E-MP target accuracy indicator at the Gorontalo Regional Police shows the success of the system with clarity of work targets as planned; 4) The environmental accuracy indicator of the E-MP system at the Gorontalo Regional Police shows that the internal environment is good with interaction between the National Police and the Gorontalo Regional Police through coordination and monitoring. However, the external environment is not yet good, public perception of the E-MP system at the Gorontalo Regional Police is not completely good due to lack of socialization; 5) The indicator of the accuracy of the E-MP system process at the Gorontalo Regional Police shows that the level of E-MP acceptance at the Gorontalo Regional Police is good. Personnel acceptance of E-MP as a useful rule and tool for drug investigations. The Narcotics Directorate and the public, especially suspects, can understand and accept all the rules that have been set. The Narcotics Directorate and the community are ready to be involved in implementing and being part of the implementation of the Electronic Investigation Management (E-MP) system at the Gorontalo Regional Police
An Analysis of the Effectiveness of Allocation of Village Fund Policy Implementation and Its Determining Factors in Gorontalo Regency Ismet Sulila
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 2 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (256.422 KB) | DOI: 10.26858/jiap.v9i2.10947

Abstract

Therefore, this study aims at examining the realization of the allocation of village fund, income per capita, and what factors determine the effectiveness of the implementation of village fund allocation policies in Gorontalo District. The complexity of implementing village fund policies requires caution in empirical studies in the field. Therefore the research approach uses qualitative methods. The data source in this study was primary data, which was conducted using a matrix of problem-based interview guidelines. Further, the data analysis techniques used consisted of data collection, data display, data condensation and verifying drawing conclusions. Data obtained in the field show that the allocation of village fund continues to increase. The impact of an increase in the allocation of village fund to the level of development in the village can be seen through per capita income in the last five years that has increased. Furthermore, the results of empirical studies in the field show that there are five important factors that determine the effectiveness of the implementation of village fund policies in Gorontalo District, namely 1) Participation, 2) communication, 3) resources, 4) attitude of implementers 5) organizational structure of implementers, 6) environment.
Bureaucratic Reform through Public Policy Implementing Quality Dimensions in Integrated Licensing Services Sulila, Ismet; Ilato , Rosman; Santoso, Ivan Rahmat
Jurnal Administrasi Publik (Public Administration Journal) Vol. 14 No. 1 (2024): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v14i1.10726

Abstract

The bureaucratic reform of the licensing service sector in Gorontalo City was followed up by Regional Regulation Number 14 of 2006 concerning the establishment of a one-stop integrated service unit. However, the integrated service unit has not been able to provide quality services as expected. Therefore, this research is very important to provide corrections and improvements to publicly accessible licensing services. The scope of the study on the two services has reviewed the procedures carried out in the two selected services from the beginning until the licensing documents were issued. The research method used is a qualitative descriptive method through an in-depth and comprehensive study of the series of licensing services. The results showed that 1) there are differences in the application of public service dimensions in environmental permit services and building permits. 2) several factors determine the success of licensing services, namely internal factors and external factors. Internal factors include general management patterns of the organization and the provision of supporting facilities, as well as human resource development. External factors include service patterns, service provision procedures, and service distribution patterns, as well as service delivery patterns. This research provides positive benefits in the efforts of local governments to innovate public licensing services. The practical implications of the research results encourage the organization of regional equipment to meet the facility standards needed to provide quality public services.
GOVERNMENT’S PERFORMANCE ON THE PUBLIC SERVICE REGARDING BUILDING PERMITS IN URBAN PLANNING OFFICE OF GORONTALO CITY Sulila, Ismet; Wolok, Tineke
Journal of Community Research and Service Vol 2, No 1: January 2018
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v2i1.9852

Abstract

Abstract Government’s performance in the public service regarding building permit in Urban Planning Department of Gorontalo City. This research aims at investigating the public service performance at the Urban Planning Office of Gorontalo city. This qualitative descriptive research employed observation, interview, and documentation in collecting the data. The technique of data analysis comprised of data reduction, data display, and conclusion. The results reveal that the government’s performance is influenced by 1) human resources, 2) facilities and infrastructures, and 3) job mechanism. Furthermore, the efforts to improve the performance are 1) participation of the officers in technical training about building permits policy; 2) disseminating the insight regarding building permit on the district level through the media such as newspaper, television, and radio; 3) providing proper facilities and infrastructures. Efforts to improve the performance should include 1) upgrading human resources; 2) providing facilities and infrastructures; 3) coordinating with the local government unit; 4) promoting awareness of the society since some people do not have a properunderstanding of the legality of building permits. Keywords: Performance and Public Services
THE IMPLEMENTATION OF REGIONAL REGULATION EMPOWERMENT OF STREET VENDORS IN THE CENTRAL MARKET IN THE GORONTALO CITY Mahmud, Syamsiar I.; Sulila, Ismet
Journal of Community Research and Service Vol 4, No 1: January 2020
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v4i1.16995

Abstract

The research aimed: (1) to determine the implementation of regional regulation Number 2 of 2017 concerning the arrangement and empowerment of street vendors reviewed from: data collection of street vendors, empowerment of street vendors, as well as monitoring and evaluation of street vendors. (2) to find out the determination of the implementation of regional regulation Number 2 of 2017 reviewed from: communication, human resources, disposition, and bureaucratic structure. It applied a descriptive research method, and the research site was at Pasar Sentral of Gorontalo City. Data collection techniques were observation, interview, and documentation, which were further analyzed using qualitative data based on Miles and Huberman concept. The research finding revealed that the implementation of local regulation Number 2 of 2017 concerning the arrangement and empowerment of street vendors reviewed from data collection, empowerment, monitoring, and evaluation had not been optimal. From the data collection aspect regarding business legality was not in accordance with regional regulation, the empowerment of street vendors only covered the granting of access to business places and capital, and the assistance and supervision, which were the rights and obligations of street vendors were not implemented. Therefore, in dealing with those problems, then the determinant factor of the implementation of regional regulation number 2 of 2017 based on the theory of Edwards III reviewed from communication, human resources, disposition, bureaucratic structure, and community support also had not been implemented properly. From the human resources aspect,the engineering department had an employee shortage, while the disposition which was performed by the department had obstacles from the target group (street vendors), as well as lack of support from the community.  Keywords: Arrangement; Empowerment; Street Vendors.
The Effect of Understanding Fixed Asset Management and Auditor Integrity towards the Quality of Audit report at Regional Inspectorate of Gorontalo Province Paneo, Yulnaningsih; Hato, Rosman; Pakaya, Abdul Rahman; Sulila, Ismet
Journal of Community Research and Service Vol 4, No 2: July 2020
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v4i2.17305

Abstract

This research aims to find out The Effect of Understanding Fixed Asset Management and Auditor Integrity towards the Quality of Audit report at Regional Inspectorate of Gorontalo Province partially and simultaneously. Its approach is quantitative, while the method is expost facto. In addition, the research design is causality. The technique of data analysis is multiple regression. The findings reveal that (1) understanding fix asset management influences positively and significantly towards the quality of audit report at Regional Inspectorate of Gorontalo Province with an effect level of 62,60%. The better the understanding of auditor on fixed asset management, the better the quality of audit report Regional Inspectorate of Gorontalo Province. (2) auditor integrity influences positively and significantly towards the quality of audit report at Regional Inspectorate of Gorontalo Province with an effect level of 66,10%. The better the auditor integrity in running the tasks mandated to him/her, the better the quality of audit report at Regional Inspectorate of Gorontalo Province. (3) understanding fixed asset management and auditor integrity simultaneously influence positively and significantly towards dependent variable (the quality of audit report at Regional Inspectorate of Gorontalo Province has determination value of 72,00% while the rest 28,00% can be explained by other variables such as objectivity, audit time pressure, organizational commitment, work loyalty, dysfunctional behavior and technical guidance related to intense and routine investigation.
The Influence of Competence and Independence to Work Effectiveness of Auditor at Regional Inspectorate of Gorontalo Province Talib, Novianty; Ilato, Rosman; Sulila, Ismet
Journal of Community Research and Service Vol 4, No 2: July 2020
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v4i2.17308

Abstract

The research objective was to find out the influence of competence and independence on the work effectiveness of auditor at Regional Inspectorate of Gorontalo Province either partially or simultaneously. The approach used in this research was quantitative. The research method used expost facto. The research design applied causality. The technique of data analysis used multiple regression.The research finding showed that (1) competence of auditor had a positive and significant influence on the work effectiveness of auditor at Regional Inspectorate of Gorontalo Province by the determinant value of 23,50%. The meaning of the positive coefficient indicated that the higher the competence of auditor, the more effective work result of auditor at Regional Inspectorate of Gorontalo Province. (2) Independence of auditor had a positive and significant influence on the work effectiveness of auditor at Regional Inspectorate of Gorontalo Province by determinant value of 56,60%. The meaning of positive coefficient indicated that the more independent of auditor in doing inspection and functional supervision function, the more optimum work effectiveness of auditor at Regional Inspectorate of Gorontalo Province. (3) The competence and independence of auditor, simultaneously, had a significant influence on the work effectiveness of auditor at Regional Inspectorate of Gorontalo Province by determinant value of 61,70%. Meanwhile, the rest 38,30% could be explained by other variables such as auditor education, auditor integrity, auditor work motivation, work discipline, and auditor professionalism attitude.Keywords: Work Effectiveness, Auditor Competence, Auditor Independence
Co-Authors Abdul Rahman Pakaya Abdul Rahman Pakaya Adam, Sry Fidyawati Agil Bahsoan Agusalim, Alfiah Anugrah, Krisna Anwar A, Anwar arifin tahir Arista Dotulong, Nur Asna Aneta Barmin Rahmat Yusuf Biahimo, Jurni Darwan S. Usman Djuli, Fatma Azhara Espin Tulie Habi, Riska A. Hamim, Suci Handayani Hasan, Hendra J. Hato, Rosman Hendra J. Hasan Husain, Odi Prawira Irawaty Igirisa Ivan Rahmat Santoso Juriko Abdussamad Jurni Biahimo Kalaati, Nurain Oktaviani Kumali, Ayunda Nursyahbani Putri Lasena, Sirajudin Mahmud, Syamsiar I. Mamonto, Rahmadayanti Manyo'e, Endi Triyanto Maryam I. Ngguti Modanggu, Djalaludin Molbi Harsanto Mozin, Sri Yulianty Mozin, Sri Yuliyanti Muhdar, Siti Nur Aisa Binti Mustapa Wantu, Sastro Nadila, Wahidatun Nani, Novita Oktavyani R Ngabito, Sutanti Putri Ni Kadek Putri Widyaningtyas Tirta Pakaya, Pahlawanti Paneo, Yulnaningsih Pateda, Novriyanti Pawawo, Aling S. Pebriyanto Azis Hulinggi Piu, Lysa Podungge, Abdul Wahab R Nani, Novita Oktavyani R, Risman Rafif Rabbani Rahayuningsih, Tri Widyawati Rahmat Rifki Towana Rahmiyati Bobihu Rara Ayudyah Olii Rauf A. Hatu Rifa Silama Rizal Romy Tantu Roni Lukum Rosman Ilato Rusli Isa Rusli Isa Sarci Ladiku Sastro M Wantu Sastro Mustapa Wantu Siti Rahmawati Abas Sri Ramla Dali Sri Yulianti Mozin Stevani Laude Sukarman Kamuli Syahran Lamusu Talib, Novianty Tantu, Romi Taufiq, Rahmat Tineke Wolok Tohopi, Rustam Tulie, Espin Udin Hamim Usman, Sartika Dewi Weny Almoravid Dungga Yacob Noho Nani Yakob Noho Nani Yanti Aneta Yasin, Alda Alfianti Zuchri Abdussamad