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All Journal JSI: Jurnal Sistem Informasi (E-Journal) International Conference on Law, Business and Governance (ICon-LBG) FIAT JUSTISIA: Jurnal Ilmu Hukum Jurnal Cita Hukum Seminar Nasional Informatika (SEMNASIF) ICON-CSE MODELING: Jurnal Program Studi PGMI Jurnal Sains dan Informatika JURTEKSI Murobbi: Jurnal Ilmu Pendidikan JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Journal of Information Systems and Informatics alfazuna: Jurnal Pembelajaran Bahasa Arab dan Kebahasaaraban Integrated Lab Journal JATI (Jurnal Mahasiswa Teknik Informatika) The Innovation of Social Studies Journal Khatulistiwa: Jurnal Ilmu Pendidikan Administrative and Environmental Law Review Muhammadiyah Law Review Journal of Ocean, Mechanical and Aerospace -science and engineering- (JOMAse) Al-MIKRAJ: Jurnal studi Islam dan Humaniora Indonesian Journal Computer Science (ijcs) Jurnal Pengabdian West Science ABDIMASY: Jurnal Pengabdian Kepada Masyarakat Jurnal ilmiah teknologi informasi Asia Jurnal PETISI (Pendidikan Teknologi Informasi) JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Fathoni Fathoni
Fakultas Hukum Unversitas Lampung
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Journal : ICON-CSE

 1 
The Development Model for Customer Relationship Management (CRM) to Improve The Quality of Services in Academic Information Systems Faculty of Computer Science Sriwijaya University Fathoni Fathoni
ICON-CSE Vol 1, No 1 (2014)
Publisher : ICON-CSE

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Abstract

The development and utilization of information technology will make the competition among universities,  as a result the universities should maintain their quality of services to get their potential customers and key customers, in particularly to get related information, in order to being first choice in the society. Professional management will be able to provide outstanding quality services and highly competitive, especially in academic services. The development of academic information system to improve the services can be done by apply the Customer Relationship Management or (CRM). Implementation of CRM in academic information system can create an emotional bond that is able to build a two-way communication between users and academic system providers. With good and reliable communication can improve the quality of academic services to the customers, which in turn will be able to improve the customer loyalty and increase the customer satisfaction in the Faculty of Computer Science.
Co-Authors Abdul Aziz Zaenal Buchori Acta, Muhammad Fakhri Nadrota Adeliani, Adeliani Aditya Ainul Haqiqi Agus Pracoyo Akbar Kurniawan, Iqbal Akrom, Muhammad Adib Al Mas Ud, Khalid Aldhy Rizhaldy S.G Alghifari, Muhammad Ali Ibrahim Alifayoezra, Muhammad Dzaky Amelia Amelia Andriani Parastiwi Angelina Tompunu, Keisha Apriansyah Putra Arba'i, Sultan Ari Wedhasmara Arinie, Putri Mutiara Asyiq, Abdulloh Athallah, Deni Aulia, Cantika Auliya, Lana Nur Azmi Zaky, Muhammad Baidhawi, Alif Dedy Kurniawan Demetria, Putri Dewi Aprilliana Aprilliana Donny Radianto Dwiyansyah, Octa Egga Asoka Eka Afrianti Eka Saputra Endang Lestari Ruskan Fachry Abda El Rahman Faiq, Al Ikhsan Fauzi, Muhamad Rizal Febriansyah, Dian Firman Muntaqo Gurruh Dwi Septano Hadipurnawan Satria Hamdani, Rifky Hariza Marshella, Siti Hendrawan, Deni Agus Heni Siswanto Herman Hariyadi Ari Murtono Herry Setiawan Hieronymus Soerjatisnanta Huda, Hisbullah Ikbal Ikbal Inda Kesuma S Istiqomah, Amalia Windy James Reinaldo Jodi Pratama, Muhammad Komarudin Achmad Luh Putu Ratna Sundari M Baihaqi M. Alfanshuril Hakim Maharani Maharani, Maharani Maroni Maroni Masrury, Farhan Maulina, Novaria Mohammad Khalid Mohammad Luqman Muarif, Moh. Syamsul Muhammad Adryan Munir Rifa'i Muhammad Akib Muhammad Dzulkifli Muhammad Kurniawan, Hafiz Muhammad Naufal Suhaimi Nabilatulrahmah, Raihana Nicky Andre Prabatama NIZAR, MOHAMMAD Nugraha, Allan Patma, Tundung Subali Putri, Salsanabila Mariestiara Putri, Septhia Charenda Rachmad, Muhammad Ichsan Farrel Rahman, Muhammad Fadhil Rahmat Izwan Heroza Raihana Putri, Naila Ramadhani, Trie Adriana Riansyah, M Bintang Naufal Risyahputri, Aliyananda Rizka Mumtaz, Fadia Rizki, Raditya Dafa Rulyanti Dyah Prawesti Saimi, Saimi Salsa Kinanty, Reina Setia, Arvhi Randita Sidik Nurcahyo Siswoko Siswoko Sofuan Jauhari Sony Oktapriandi Sriwijaya, Sayid Bahri Suci Fitriani, Suci Syahputra Zaki, Imam Syahrul Akhmal Hidayatulloh Tammam, Bimmo Fathin Tarmukan Tarmukan Therina Lakeisyah, Eka Tri Alfandy, Muhammad Vina Yulia Anhar Wahyu Tri Wahono Waton, Muhammad Nasrul Widia Wahyuningtyas F Winarno, Totok Yadi Utama Yanis Alhafidz Akhmad Yudith Mimbar Ali Sakti Yulianto Yulianto Zahrona Arifatul Maula