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All Journal Jurnal Penyuluhan International Journal of Nusantara Islam Jurnal Kesehatan Andalas Syntax Literate: Jurnal Ilmiah Indonesia Albacore : Jurnal Penelitian Perikanan Laut Jurnal Informasi Kesehatan Indonesia (JIKI) Journal of Applied Nursing (Jurnal Keperawatan Terapan) Jurnal Keperawatan Widya Gantari Indonesia Multicience Mozaic : Islam Nusantara International Journal of Applied Counseling and Social Sciences Scientific Student Journal for Information, Technology and Science Journal of Innovation Research and Knowledge JOMPA ABDI: Jurnal Pengabdian Masyarakat International Journal of Education and Literature (IJEL) International Journal of Medicine and Health JOEL: Journal of Educational and Language Research Masile: Jurnal Studi Ilmu Keislaman Jurnal Masyarakat Madani Indonesia Jurnal Penelitian EduMasa: Journal of Islamic Education LANTERA: JURNAL KOMUNIKASI DAN PENYIARAN ISLAM Religia : Jurnal Ilmu-Ilmu Keislaman Musala : Jurnal Pesantren dan Kebudayaan Islam Nusantara Jurnal Pendidikan Kesehatan (e-Journal) Fonologi: Jurnal Ilmuan Bahasa dan Sastra Inggris Jurnal Madinasika: Manajemen dan Keguruan Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Abdi Anjani Jurnal Inovasi Global International Journal of Nusantara Islam Indonesian Journal of Islamic Education Studies (INJURIES) Ulul Albab: Jurnal Pendidikan Agama Islam Lantera: Jurnal Komunikasi dan Penyiaran Islam Masile:Jurnal Studi Ilmu Keislaman Journal of Knowledge and Collaboration Ecopreneur : Jurnal Ekonomi dan Bisnis Islam Moderation: Journal of Islamic Studies Review NERS Jurnal Keperawatan iRecall Journal
Abdul Hanan
STAI Ma'had Ali Cirebon
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Journal of Innovation Research and Knowledge

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EVALUASI KEPUASAN TAMU HOMESTAY MELALUI ONLINE TRAVEL AGENT – OTA: STUDI NETNOGRAFI PADA HOMESTAY DI KUTA MANDALIKA Muhammad Sultan Hali; Abdul Hanan; Rahman Hidayat
Journal of Innovation Research and Knowledge Vol. 3 No. 5: Oktober 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v3i5.8185

Abstract

Online Travel Agent – OTA is a stakeholder that has a very significant role in the number of guests who will stay using the homestay. Mandalika is a destination that has a lot of homestay perpetrators, where they make accommodation efforts to support the amount of accommodation that guests need. However, this can have a positive or negative impact on the destination image of the services and facilities available. The study uses a netnographic study where data is taken from the application as well as the OTA and Homestay online sites analyzed for the evaluation of guest satisfaction. With this approach found on OTA that the satisfaction of guests staying in a homestay in the area of Mandalika can be evaluated from the hygiene, services and hospitality of facilities and property facilities. This survey reveals based on the guest satisfaction theory that the homestays with OTA developers require hygiene standards and facilities as well as services that can be displayed on the OTA in detail to meet the expectations of the guests who book through OTA or other online system
Co-Authors Ade Irwanto Agus Alamin Ainul Yakin Ali Murtadlo Alirahman, Agus Dian Anak Agung Ngurah Sedana Putra Anam, Hoirul Anis Masruriyah Anjarsari, Dinda Risma Putri Apriansen, Steven Aulia Priangan Aulia, Deni Azkia Febi Adhiani Charlotte Krüss Diniatus Salamah Dody, Dody Eddi Sujarwo Endang Sri Wahyuni Farid Said, Farid Fauziah Fauziah Gugung Gumilar Gumilar, Gugung Hamdani Hamdani Hamdani, Muh Hasanah, Hikmatul Hery Widijanto Hizmi, Surrayal Isdar Wahim Ismail Pulungan Jujuk Ferdianto Jumraidin Jumraidin Kasiati, ., Kasiati, Lalu Ahmad Zaki Lilik Rohmatul Amelia Lucia Retnowati Maesarah, Maesarah Marzoan, Lalu Maulita, Mira Mira Susanti Moh. Jibrail El-Furqon Mohammad Ridwan Muhamad Ismail, Muhamad Muhammad Aulia Taufiqi Muhammad Sultan Hali Mujiono Mujiono Mukroni, Mukroni Mulyono S. Baskoro Munadi, Ikhsan Ma’arif Mustayah - Nuraini, Yenni Nurhasanah Nurhayati, Hastuti NURUL HIDAYAH Nurul Hidayah Pidana, Ida Ayu Yadnya Sari Dewi Utami Pratama, Fidya Arie Putra, Angkasa Qomaruzzaman, Bambang Rahman Hidayat Rahmat, Manda Raudhatul Islam Richard W.E Lumintang Rifki Azis Risa irmayanti Rudi Hamarno Rumba Rumba Sarifah Aini Sarmi, Sarmi Sibaweh, Imam Sirajuddin Siti Aisyah Syaiful Arifin Siti Nur ‘Azizah Sofy, Malik Sudino, Dinno Supono Supono Susi Milwati Syihabudin, Abu Tiya Imtiyazunnisa Tohirin Mudzakir Triska Dama Yanti Uctuvia, Vina Vikria Widiani, Esti Yuniarti, Tatty