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All Journal International Journal of Public Health Science (IJPHS) Jurnal Kedokteran Brawijaya Health Science Journal of Indonesia Jurnal Kesehatan Masyarakat Jurnal Administrasi Publik JAM : Jurnal Aplikasi Manajemen Research Journal of Life Science Folia Medica Indonesiana JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) MNJ (Malang Neurology Journal) Qanun Medika - Medical Journal Faculty of Medicine Muhammadiyah Surabaya Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal Of Nursing Practice Journal of Nursing Care and Biomolecular PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education Jurnal Riset Kesehatan Poltekkes Depkes Bandung Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Ilmiah Kesehatan Rustida International Journal of Science and Society (IJSOC) Parsimonia: Jurnal Akuntansi, Manajemen dan Bisnis Journal of Nursing Science Update Jurnal Kebidanan dan Keperawatan Aisyiyah Journal of Community Health and Preventive Medicine (JOCHAPM) Jurnal Keperawatan JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Penelitian Pendidikan Indonesia Promotion and Prevention in Mental Health Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery) Media Penelitian dan Pengembangan Kesehatan
Tita Hariyanti
Faculty Of Medicine, Universitas Brawijaya
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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The impact of collaborative and cooperative methods on staff’s knowledge in complaint handling Tita Hariyanti; Ninik Pujaning Dyah; Sabrina Aulia Rahma; Silvy Rahmah Yanthy; Tjatur Budi Winarko
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 9, No 3 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020232132

Abstract

To determine the effect of complaint handling training with collaborative and cooperative methods on increasing and retaining staff’s knowledge. This study was a quasi-experimental with pretest and post-test design. The study was conducted from February to April 2019 at Pandaan Hospital. Respondent of the research were 67 hospital staff who often interacted with patients or patient's family. The Friedman's test showed significant differences in values (<0.05). The Wilcoxon test showed a significant difference between pretest compared to post-test 1 and pretest compared to post-test 2 (sig <0.05), while post-test 1 compared to post-test 2 did not show a significant difference in value (sig> 0.05). Complaint handling training with collaborative and cooperative methods affect staff’s knowledge and their knowledge retention
Is buying behavior influenced by segmentation? Tita Hariyanti; Harun Al Rasyid; Anisa Ramadhani Kusumastiti
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 8 No. 1 (2019): April 2019
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8185

Abstract

Buying behavior in choosing health care is a long process. Segmentation is one of the things that underlies the decision of the patient. This study aims to determine the buying behavior of patients who do the first child labor and its relationship with buying behavior in RSIA Puri Bunda (PB) Malang. This research uses the cross-sectional method. The sampling technique used the total sampling method, ie all inpatients who gave birth to the first child at the time of this study were executed. The number of samples was 55 respondents in April-May 2017. Data were analyzed using multinomial logistic regression. The results showed that customer segmentation of RSIA PB was from Blimbing sub-district, 21-25 years old, last high school education, income <Rp.1.500.000,00, housewife, Islam, class of 3rd class and payment method using BPJS . Buying behavior of respondents is included in complex type and dissonance reducing buying behavior. Geographic, demographic, psychographic and behavioral segmentation is not related to buying behavior. Segments that have been detected are expected to get attention from the hospital to determine the marketing efforts that will be done next. In its marketing efforts, RSIA PB should pay more attention to customers who have a high-involvement type in order to provide all the information expected by the customer.
Optimizing the Flow of Inpatient Acceptance at the Internal Medicine Clinic of Stone Baptist Hospital Lidia Emilinda; Dolly Irbantoro; Tita Hariyanti
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 8 No. 3 (2019): December 2019
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.83108

Abstract

The waiting time for hospitalization in internal medicine clinics at Baptis Batu Hospital has not yet reached the minimum service standard indicator. Batu Baptis Hospital determines the standard inpatient waiting time <120 minutes starting from the patient being decided on hospitalization until the patient enters the care room and infusion installation by the nurse. Reducing the factors that affect the length of time waiting for hospitalization in internal medicine clinics. This study was qualitative with unstructured interviews, FGDs, and observations with 3 participants. Primary data were obtained from time motion study observations and secondary data were obtained from the minimum service standard report (SPM) of Baptis Hospital Batu. The main factor of the length of time waiting for inpatient in internal medicine clinics was the absence of special officers in the action room and the role of inter-unit officers did not communicate well to optimize inpatient waiting time. The flow process for inpatient admissions exceeds the standard causing a long waiting time for inpatients. Suggestion from this research is the addition of admission units in outpatient installations to reduce the waiting time.
Overcoming the Length of Waiting Time of Inpatient Drug Service in Pharmaceutical Installation in Hospital X Sindy Sabatina; Tita Hariyanti; Dewi Lelonowati; Sujiono Sujiono
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 9 No. 1 (2020): April 2020
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.91116

Abstract

Inpatient drug service in the pharmaceutical installation in Hospital X has not met the (MSS) Minimal Service Standard. There is delay in delivering the drug by 3%, while according to the standard, it should be 0%. Objective Case study was conducted by the researcher aiming to know the factors affecting the length of time of inpatient drug service in the pharmaceutical installation and its solution alternative. Method: The research was carried out qualitatively, in which the data was collected through unstructured interview, FGD (Focus Group Discussion) and observation. The participants involved in the research was 30 people. Result are The research data was analyzed using “5 why” by grouping the 5M factors obtained consisting of man, method, machine, material and management into 3 main factors as the causes of the long waiting time. The main factors causing the long waiting time were the absence of time target for each service flow established by the management, incomplete SOP (Standard Operational Procedure), the absence of service flow in accordance with the implementation in the field as well as ineffective and inefficient inpatient pharmaceutical installation layout. Furthermore, in order to obtain the solution, NGT (Nominal Group Technique) was employed to do the assessment obtaining 3 solutions including completing the SOP and designing the inpatient drug service flow in pharmaceutical installation, establishing the target time for each service flow by the management, and designing more effective and efficient layout for the pharmaceutical installation.
The Success of Nursing Team Cooperation in Nursing Care during Pandemic: A Scoping Review Lilis Widianah; Heni Dwi Windarwati; Tita Hariyanti; Salizar Binti Mohamed Ludin
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 7, No 3: September 2022
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (852.128 KB) | DOI: 10.30604/jika.v7i3.1101

Abstract

Introduction: The nursing care success was depended on teamwork quality and The pandemic situation could affect the increase of nurse workload in performing nursing intervention. Objective: Aimed to identify the factors that could affect nursing team cooperation success in performing nursing care. Method: The scoping review research was conducted through article identification from four databases such as ScienceDirect, ProQuest, EBSCO, and PubMed in 2019-2021 according to PRISMA-ScR. Search article by using these following keyword combinations: “teamwork OR nursing work OR partnership OR nursing team AND nursing care AND pandemic of COVID-19” to collect related articles. Results: Based on the result of 815 scientific article analysis, about 15 full text articles were in accordance with inclusion criteria for the research review. The internal factors which affected teamwork success in nursing care were consisted of human resource, physical condition, and psychological aspect. Meanwhile, the external factors were consisted of communication, work environment, workload, policy, and documentation. Conclusions: The internal and external factors could be used as a base to identify positive and negative aspects that might affect the success of nursing team performance in carrying out nursing care. Abstrak: Latar Belakang: Keberhasilan asuhan keperawatan tergantung pada kualitas kerjasama tim dan situasi pandemi dapat mempengaruhi peningkatan beban kerja perawat dalam melakukan intervensi keperawatan. Tujuan: Untuk mengetahui faktor-faktor yang dapat mempengaruhi keberhasilan kerjasama tim keperawatan dalam melakukan asuhan keperawatan. Metode: Penelitian scoping review ini disusun dengan mengidentifikasi artikel dari empat database seperti ScienceDirect, ProQuest, EBSCO, dan PubMed tahun 2019-2021 menurut PRISMA-ScR. Pencarian artikel dengan menggunakan kombinasi kata kunci sebagai berikut: “teamwork OR nursing work OR partnership OR nursing team AND nursing care AND pandemic of COVID-19” untuk mengumpulkan artikel yangs esuai.  Hasil: Berdasarkan hasil analisis 815 artikel ilmiah terdapat 15 artikel teks lengkap yang memenuhi kriteria inklusi untuk digunakan dalam tinjauan penelitian. Faktor internal yang mempengaruhi keberhasilan kerja sama tim dalam melakukan asuhan keperawatan terdiri dari sumber daya manusia, kondisi fisik, dan aspek psikologis. Sedangkan faktor eksternal terdiri dari komunikasi, lingkungan kerja, beban kerja, kebijakan, dan dokumentasi. Kesimpulan: Faktor internal dan eksternal dapat digunakan sebagai dasar untuk mengidentifikasi aspek positif dan negatif yang dapat mempengaruhi keberhasilan kinerja tim keperawatan dalam melaksanakan asuhan keperawatan.
Re-Layout of Service Room to Overcome Waiting Time of Finished Drug Services in Outpatient Pharmacy of dr. Iskak General Hospital Tulungagung Yulianto, Wahyu; Sujianto, Sujianto; Hariyanti, Tita
Jurnal Kedokteran Brawijaya Vol. 32 Supplement 1 (2021)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRACT Background: The minimum standard waiting time for finished drug services in an outpatient pharmacy depot is less than 30 minutes. However, the implementation of standard waiting time for finished drug services at dr. Iskak General Hospital Tulungagung is still above the standard that is 69.83 minutes. This study aimed to analyze the factors causing the long waiting time for finished drug services in outpatient pharmacy and to find solutions to overcome the long waiting time.Methods:  This research used a qualitative method, and the data collection was carried out by observation, interviews, and focus group discussions (FGD).Results:  The observation results show that the actual time required to complete one prescription was 11 minutes and 50 seconds. The roots of the problem identified were the accumulation of prescriptions in the administration of the outpatient pharmacy depot, inefficient service layout, and low utilization of information technology. The results of the FGD illustrated the alternative solutions to the regulation of prescription arrival by setting the doctor schedule, the application of electronic prescriptions, and spatial arrangements for outpatient pharmacy depots.Conclution: This study concluded that ineffective service layout is a very influential factor in the waiting time for finished drug services in the pharmacy. Arrangement of the outpatient pharmacy service layout can reduce the waiting time for drug services into less than 30 minutes.Keywords: waiting time, focus group discussion, re-layout, pharmacy
Non-compliance of Hospital X Employee in Implementing Standard Operational Procedures of Instrument Decontamination and Chest X-Ray Services Prahadiani, Saesar Revita; Kuncoro, Wahyudi; Hariyanti, Tita; Zuhriyah, Lilik; Sarwiyata, Tri Wahyu; Pradina, Fifin
Jurnal Kedokteran Brawijaya Vol. 33 Supplement 1 (2024)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2024.033.01.6s

Abstract

Good hospital management is important to maintain the safety of patients, staff and hospital visitors. Each hospital employee responsible for patient safety by carrying out work according Standard Operating Procedure (SOP) guidelines agreed by organization. This study aims to identify the casues factors and the solution for hospital employees to not comply with the SOP. This study uses a qualitative descriptive approach. Methods of data collection by conducting direct observation and interviews. Subjects in the study were determined based on purposive sampling, as many as 8 respondents consisting of the inpatient room's head, nurses and radiology officers. It is important to apply a system approach in the management of an organization. The elements included in the systems approach are planning, organizing, actuating and controlling. From those elements, there are things that not properly carried in the hospital. The existing procedures were not followed by the employees, for example, procedures regarding instrument decontamination in the inpatient room and photo reading at the radiology service. Non-compliance with this procedure is influenced by several factors, namely the staff lack of discipline and responsibility, inappropriate procedures, facilities that are not available, and there is no socialization of the procedure to hospital employees. The non-compliance of employees at X hospital was caused by procedural factors, decontamination and radiology officer's performance factors and hospital's facilities. For this reason, it is necessary to conduct periodic outreach, monitoring and evaluation of the SOP and hospital employees to improve the quality of hospital services and customer satisfaction.
Initial Assessment Form of Medical Record Document: Is It Important to Complete? Zhafira Anisah Kesuma; Nuthea, Merry; Hariyanti, Tita
Jurnal Kedokteran Brawijaya Vol. 32 Supplement 1 (2022)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2022.032.01.4s

Abstract

Medical record document completeness is crucial because it serves as a means of communication, quality evaluation, payment, and legal protection. A preliminary study showed that none of the initial assessment forms in the outpatient unit of Puri Bunda Mother and Child Hospital were filled completely. This study aimed to explore the causes of incomplete initial assessment forms to avoid lawsuits against the hospital. The method used was qualitative research with a case study approach. Data were collected using triangulation, which included in-depth interviews with 15 participants, flow observations, and document studies on 150 medical record files. Data were analyzed using thematic analysis. The document study found none of the medical records with a complete initial assessment form (0%). A total of 141 documents (94%) were not filled at all, and only 9 (6%) of the initial assessment forms were filled in certain fields. The flow observation disclosed that file availability was one of the contributing problems to the completeness of filling. Seven reasons for incomplete initial medical assessment documents were categorized into individual internal and external factors. The internal factors include the lack of awareness of doctors and feeling a high workload, and the external factors include the absence of communication between management and doctors, unavailability of work procedures, the absence of a reward and punishment system, the format and availability of initial assessment forms, and individual culture.
Decreased Motivation as a Reason for Switching Normal Labor from Obstetricians to Midwives in Hospitals Kusuma Wardhana, Eka Chandra; Nuthea, Merry; Hariyanti, Tita
Jurnal Kedokteran Brawijaya Vol. 32 Supplement 1 (2022)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2022.032.01.9s

Abstract

Based on the regulations, normal delivery with complications referred to a mother and child hospital is not under the right and obligation of the midwife as a maternity leader but must be led by an obstetrician. However, 58% of the normal deliveries were referred to midwives at Puri Bunda Mother and Child Hospital. This study aimed to explore the cause of the transfer of leadership in normal deliveries from obstetricians to midwives as the basis for developing solutions to the problems. This research was qualitative with a case study approach. Data were collected through focus group discussions, unstructured observations, and in-depth interviews. The total number of participants involved in this study was 16 people. Focus group discussions were conducted with midwives in the delivery room. In-depth interviews were conducted with the hospital director, the head of the delivery room, and obstetricians who provide normal delivery services. The results showed no guidelines and policies regarding the transfer of normal deliveries.
EKSPLORASI FAKTOR PENGARUH KINERJA KARYAWAN DI RSGM UNIVERSITAS AIRLANGGA Maulana, Ragil; Hariyanti, Tita; Mulyawan, Indra
Jurnal Administrasi Publik Vol. 7 No. 3 (2024): Jurnal Administrasi Publik (JAP)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Exploration of Influencing Factors on Employee Performance at RSGM Universitas Airlangga. Human resources are crucial for the operations of any organization, including hospitals. Employees must exhibit excellent productivity and performance to perform their duties effectively. However, various factors can influence employee performance, necessitating attention from hospital leaders. This research explores factors causing gaps between employee performance and their main duties at RSGM Universitas Airlangga. Using a qualitative approach, data were obtained through in-depth interviews and observations with five participants. The analysis identified 12 factors affecting performance mismatches with duties during working hours. One primary factor causing this gap is employees' lack of respect for their leaders.
Co-Authors . Djumahir Achmad Rudijanto Achmad Yunus Adiwignyo, Dandy Drestanto Agnes Widayu Estiningsih Agni Hadi P, Agni Hadi Ahsan Alberto, Alberto Andriana, Kiki Rizki Fista Anisa Ramadhani Kusumastiti ANISYAH ACHMAD Aryo Dewanto Asfi Manzilati Asiana Oktavia Purwaningsih Athallandi, Kemal Bramantya Surya Pratama, Bramantya Surya Catharina Louise Rhynanti Chriswantara, Riz’q Threevisca David David Dewi Kartikawati Ningsih Dewi Kartikawati Ningsih, Dewi Kartikawati Dewi Lelonowati Dewi Lelonowati Dewi, Sagung Manik Dwi Purnama Dolly Irbantoro Dwi Indriani Lestari Dwi Saputro Edy Supriyanto Endiki Surya Wira Pratama Erich Hudisusanto Erika Widayanti Lestari Eriko Prawestiningtyas Fajar Juli Nursanti Fantri Pamungkas, Fantri Fatchur Rohman Fatchurohmani . Fitri Anita Fitri Anita Frista, Ardaleni Gladys Kurniawan Hamdani, Romi Harien Lestari Harjayanti, Nofita Dwi Harsono Harsono Harsono Mardiwiyoto Harun Al Rasyid Harun Al Rasyid Hasan, Haliza Heni Dwi Windarwati Hinting, Lia Natalia I Gede Sastrawan Iriene Kusuma Wardhani Irsan, Istan Irmansyah Juwitasari Juwitasari Kartikasari, Dhian Komang Ayu Krisna Dewi Kristianingsih, Rey Kuncoro, Wahyudi Kurnia Widyaningrum Kusuma Wardhana, Eka Chandra Kusumastiti, Anisa Ramadhani Laily Yuliatun Lelonowati, Dewi Lidia Emilinda Lilik Zuhriyah Lilis Widianah Lucia Pujiastuti, Lucia Lukman Hakim Mahardika, Yesika Yuristi Mardiana Kusumawati, Anita Markes, Anabela Masrochanah, Siti Maulana, Ragil Maya Dewi Hanggraningrum Menis Rahmawati Muhammad Barlian Nugroho Mulyatim Koeswo Nanik Setijowati Nasar Radfan Ni Luh Putu Ninik Pujaning Dyah Nofita Dwi Harjayanti Novia , Kristia Nur &#039;Aini Nursanti, Fajar Juli Nurul Laili Nuthea, Merry Palastri, Aisha Rifda Pradina, Fifin Prahadiani, Saesar Revita Prayoga, I Wayan Eka Putra Purwati, Ajeng Budi Puspitasari, Vicky Qomariyah, Durrotul R. Henggar Sulistiarto Rahmani Ratri, Devita Rahmani, Nuraida Fara Ratri, Devita Rahmani retnaningtyas, sri Retno Lestari Rezkiah, Fahmy riskiyah, Riskiyah - Sabatina, Sindy Sabrina Aulia Rahma Sadewo, Ageng Bagus Salizar Binti Mohamed Ludin Satria Pandu Persada Isma Septiana, Celsy Citra Septiansyah, Dhimas Anggi Setijowatie, Eva Diah Siahaan, Sahat Manampin Silvy Rahmah Yanthy Sindy Sabatina Siti Juhariah Siti Umi Ernawati, Siti Umi Soegeng Hery Priyanto Sri Andarini Sri Soenarti Sri Sunarti Sri Winarsih Sugeng Susilo, Sugeng Sujianto Sujianto Sujiono Sujiono Sujiono Sujiono Sujiono, Sujiono Suminar Pertiwi, Dian Tae, Vidria Handayani Thomas Erwin Christian Junus Huwae Tina Handayani Nasution Titin Andri Wihastuti Tjatur Budi Winarko Tontowi Jauhari Tony Suharsono Tri Wahyu Sarwiyata Unix Cahya Husada Vistiandini, Seravina Ayu Wahyu Febrianto Wahyu Purnomo Wardhani, Iriene Kusuma Wati, Linda Ratna Wening Prastowo Widodo Mardi Santoso, Widodo Mardi Wijaya, Yunus Adi Windarwati, Heni Dwi Wiwin Indriani Wulandari, Meidina Yayi S Prabandari Yayi Suryo Prabandari Youandi, Abdi Agus Yulianto, Wahyu Yuni Kartika S, Yuni Kartika Zhafira Anisah Kesuma