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All Journal International Journal of Public Health Science (IJPHS) Jurnal Kedokteran Brawijaya Health Science Journal of Indonesia Jurnal Kesehatan Masyarakat Jurnal Administrasi Publik JAM : Jurnal Aplikasi Manajemen Research Journal of Life Science Folia Medica Indonesiana JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) MNJ (Malang Neurology Journal) Qanun Medika - Medical Journal Faculty of Medicine Muhammadiyah Surabaya Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal Of Nursing Practice Journal of Nursing Care and Biomolecular PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education Jurnal Riset Kesehatan Poltekkes Depkes Bandung Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Ilmiah Kesehatan Rustida International Journal of Science and Society (IJSOC) Parsimonia: Jurnal Akuntansi, Manajemen dan Bisnis Journal of Nursing Science Update Jurnal Kebidanan dan Keperawatan Aisyiyah Journal of Community Health and Preventive Medicine (JOCHAPM) Jurnal Keperawatan JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Penelitian Pendidikan Indonesia Promotion and Prevention in Mental Health Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery) Media Penelitian dan Pengembangan Kesehatan
Tita Hariyanti
Faculty Of Medicine, Universitas Brawijaya
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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Pengalaman Pasien Dirawat Inap di Rumah Sakit sebagai Upaya Penyusunan Strategi Pemasaran Pamungkas, Fantri; Hariyanti, Tita; Prawestiningtyas, Eriko; Juhariah, Siti
Jurnal Aplikasi Manajemen Vol. 14 No. 1 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (85.728 KB) | DOI: 10.18202/jam23026332.14.1.12

Abstract

An increasing number of hospitals in East Java during the past five years is 20%. This raises the tight competition. The hospital did the understanding of consumer behavior to the application of the concept of customer-oriented marketing. This study examines the experiences of patients during care with phenomenological qualitative research methods to obtain the meaning of the experience of patients during care. The result of the study shows the choice of the hospital as a place for health care based on the patient's experience before entering the hospital (patient feeling when declared sick, the search for treatment and patient experience when going to the hospital). Moreover, a patient's view to the hospital consists of five P namely the place, price, people, product, and process. In the process of getting inpatient care in a hospital X, informants experience pleasant and unpleasant experiences. These experiences can be used to develop marketing strategies in the hospital X and conduc in accordance with the change of the current condition of the hospital and the hospital made plans in the future.
Pengaruh Kelengkapan Handrub & Poster terhadap Kemauan Perawat untuk Berubah Terkait Hand Hygiene pada Rawat Inap RS Ananda Blitar Pratama, Bramantya Surya; Koeswo, Mulyatim; Hariyanti, Tita
Jurnal Aplikasi Manajemen Vol. 14 No. 4 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (100.43 KB) | DOI: 10.18202/jam23026332.14.4.16

Abstract

Hospital-acquired infections (HAI) are infections that occur in healthcare while undergoing treatment procedures and medical treatment. HAI causes elongation of hospitalization, do harm to the patient and increases maintenance costs. The most effective way to limit the spread of HAI is to implement hand hygiene by the rules. The results of preliminary study in Ananda Hospital Srengat Blitar found that nosocomial infection rates is high (infusion phlebitis incident is 12.4%) and nurses hand hygiene compliance is low (hand hygiene compliance is 26%). The purpose of this study was to find the relationship between the completeness of handrub and posters on the nurses's intention to change to perform hand hygiene correctly. The research method is use the design explanatory research with cross sectional approach. The results showed that the completeness of handrub clinically significant influence intention to change to perform hand hygiene (P = 0.000), while between the poster and the intention to change had effect but not significant (P = 0.128) and completeness of handrub and posters simultaneously significant effect on the intention to change (P = 0.000). This study can be concluded that the completeness of handrub and posters are a combination that can help to increase the nurse's intention to change to perform hand hygiene than partially effect. 
Correlation between Characteristics and Knowledge about Osteoporosis in Patients with Fragility Fractures at Saiful Anwar General Hospital Irsan, Istan Irmansyah; Hariyanti, Tita; Isma, Satria Pandu Persada; Adiwignyo, Dandy Drestanto; Hamdani, Romi
Qanun Medika - Jurnal Kedokteran FK UMSurabaya Vol 9 No 02 (2025): Qanun Medika Vol 09 No 02 July 2025
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jqm.v9i02.24302

Abstract

Osteoporosis is a global health issue. Fragility fractures, which occur due to minor trauma, are one of the serious consequences of osteoporosis. Aims: This study investigates the correlation between demographic characteristics and the level of knowledge about osteoporosis in patients with fragility fractures. This research used a descriptive design with a cross-sectional approach. The data was gathered through validated and reliable questionnaires. Respondents were patients with fragility fractures treated at Dr. Saiful Anwar General Hospital, Malang. Data analysis was performed using statistical tests to evaluate the correlation between age, gender, and knowledge about osteoporosis. The analysis revealed significant gender differences in osteoporosis knowledge (p-value = 0.037) but no substantial age-related disparities (p-value = 0.194). There were no significant differences in nutritional status based on gender (p-value = 0.881) or age (p-value = 0.521). Similarly, medication adherence showed no significant variance by gender (p-value = 0.883) or age (p-value = 0.589). Lastly, the understanding of osteoporosis did not significantly differ by gender (p-value = 0.467) or age (p-value = 0.782). In conclusion, the study reveals a significant gender disparity in osteoporosis knowledge, highlighting the need for tailored educational interventions and physician initiatives to ensure equitable awareness across diverse demographic groups.
Peran Bauran Pemasaran dan Kelompok Acuan terhadap Keputusan Memilih Laboratorium Rumah Sakit AL Huda Genteng Banyuwangi Priyanto, Soegeng Hery; Hariyanti, Tita; ., Fatchurohmani
Jurnal Aplikasi Manajemen Vol. 10 No. 2 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (70.484 KB) | DOI: 10.21776/

Abstract

To analyze the marketing mix factors and the reference/reference that affect patients to conductexaminations in the Al Huda laboratory simultaneously and or partially. Identify the problems contained inthe marketing mix at Al Huda Hospital's Laboratory.This on coming research uses a quantitative approach.Analytic descriptive study design with Cross Sectional Study approach. A total of 80 patients were respondentsin this study, they fill out a questionnaire that has been provided. Then statistical analysis wasperformed using multiple linear regression analysis. Results showed that simultaneously (together) themarketing mix variables and reference group have influence on selecting the decision variables (Fcountof0.000<0.05). Partially, price variable (tcountof0.048) and employees (tcount0.013) are the ones that influencethe decision of selecting the Al Huda laboratory as examination place, while other variables did not.
Pengaruh Customer Relationship Management terhadap Loyalitas Ibu Hamil pada Pelayanan Persalinan (Studi di RS Hermina Tangkubanprahu Malang) Estiningsih, Agnes Widayu; Hariyanti, Tita
Jurnal Aplikasi Manajemen Vol. 11 No. 2 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

 The reseach goals are to test whether there is influence of Customer Relationship Management (CRM) to customer loyality. The research method was observasional analitic research with cross sectional study. The respondents 42 pregnant mother in the CRM program. CRM variables consist of people, process and technology was colect with self administered quesionare . Data was analyzed with the multiple linierregression and processing of data using SPSS 18 software. The result showed that CRM affects pregnant mother loyality of labor service.
SOLID MEDICAL WASTE MANAGEMENT IN HOSPITALS: CONSTRAINTS, IMPACTS, AND OPTIMIZATION STRATEGIES Ernawati, Siti Umi; Andarini, Sri; Hariyanti, Tita
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Solid medical waste management remains a significant challenge in Indonesia. According to data from the 2022 Indonesian Health Profile , only 38.9% of hospitals and health centers in Indonesia adhere to established standards for medical waste management. The impact of not managing medical waste according to standards is the increased risk of health and environmental problems. The present research design is of a qualitative nature, employing a case study approach in a government hospital. The data collection methods included in-depth interviews, document analysis, and field observations. The purposive sampling technique was employed, focusing on selecting participants who deeply understand the subject matter under investigation. The sample comprised seven individuals/informants from the Government Hospital, the Health Office, and the recipient of waste treatment services. The data derived from these interviews, document analysis, and field observations were systematically analyzed until the point of saturation was reached. The analysis yielded eight themes: The management delayed enforcing green hospital policies; The management neglected organizational governance of solid medical waste management without any policy; Technical governance of solid medical waste management was perplexing: policy or opportunity?; Inadequate communication and coordination between management and units; Hospital visitors and third parties slowed down the solid medical waste management process; The impact of management delays: solid medical waste accumulated; Inefficiency due to missing all recycling opportunities for solid medical waste; and The strategies for optimizing solid medical waste management governance. It can be concluded that the management of solid medical waste in government-owned hospitals is not yet at the most effective state, and there are still wastes and constraints in its governance. To address these issues, a number of strategies have been implemented, including adjustments to medical waste management and educational initiatives targeting the hospital community.
EFFECT OF INFORMATION CLARITY ON WAITING TIME AND SERVICE QUALITY ON PATIENT SATISFACTION IN JKN OUTPATIENT PHARMACY UNIT AT DR. SAIFUL ANWAR HOSPITAL CY SERVICE UNIT OF JKN DR. SAIFUL ANWAR HOSPITAL Wulandari, Meidina; Hariyanti, Tita; Ratri, Devita Rahmani
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Waiting time is one of the minimum standards in hospital pharmaceutical services. The waiting time for prescription services is measured as the interval between the submission of a prescription and the receipt of medication, which should be ≤30 minutes for non-compounded drugs and ≤60 minutes for compounded drugs. Timely service is closely related to customer satisfaction. However, prolonged waiting time for drug services still occurs at Dr. Saiful Anwar Hospital. Based on the 2023 community satisfaction index data, the score for the pharmaceutical installation was 83.88, and the lowest element was punctuality. Service quality is closely related to customer satisfaction, which is influenced by the clarity of information and services according to patients’ needs and expectations. The purpose of this study was to analyze the effect of information clarity on the length of waiting time for drug services and service quality on patient satisfaction in the JKN Outpatient Pharmacy Service Unit of Dr. Saiful Anwar Hospital. This study used a quantitative method with a cross-sectional approach. Samples were collected using consecutive sampling techniques with a total of 113 patients who accessed drug services at the JKN Outpatient pharmacy unit. The results showed that waiting time, tangibles, assurance, and empathy had a positive and significant effect on patient satisfaction. Reliability and responsiveness had a positive but not statistically significant on patient satisfaction. Among the variables, empathy had the strongest influence on satisfaction. Due to the dominant factor of empathy, it is recommended that Dr. Saiful Anwar Hospital improve its pharmaceutical services by providing training for pharmacists to deliver better and more empathetic service
EFFECT OF SERVICE QUALITY ON INPATIENT SATISFACTION AT DR. SAIFUL ANWAR REGIONAL GENERAL HOSPITAL, EAST JAVA PROVINCE Laili, Nurul; Hariyanti, Tita; Setijowati, Nanik
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aimed to analyze the effect of service quality on inpatient satisfaction at Dr. Saiful Anwar Hospital. This study was conducted using a quantitative method, and data were collected through questionnaires from 204 inpatients selected using probability sampling techniques. The results showed that the tangibles, assurance, and empathy dimensions had a positive and significant effect on patient satisfaction, which indicates that improvements in these areas lead to higher satisfaction levels. In contrast, reliability and responsiveness had a positive but not statistically significant effect on patient satisfaction, thus improvements in these areas may lead to increased satisfaction, although the impact is not statistically significant. Among the five dimensions, assurance emerged as the most dominant factor influencing inpatient satisfaction. As the study identified assurance as the dominant factor influencing patient satisfaction, Dr. Saiful Anwar Hospital is expected to improve patient safety assurance. One potential initiative is the implementation of a QR-based medical record system to streamline access to patient information and minimize the risk of human error.
ICU SERVICE FINANCING: WEIGHING REGULATIONS AGAINST PROFESSIONAL JUDGMENT Santoso, Widodo Mardi; Manzilati, Asfi; Ratri, Devita Rahmani; Hariyanti, Tita
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The Intensive Care Unit (ICU) is one of the most resource-intensive departments in a hospital. Patients admitted to the ICU incur, on average, three times higher costs than those in general wards. However, healthcare professionals, particularly doctors and nurses, often remain unaware of these high costs.   This study employs a qualitative research design using a case study approach. A total of seven participants were selected through purposive sampling. Data were collected through unstructured observations of the ICU environment and unstructured interviews with participants. Thematic analysis was then used to interpret the findings. Four key themes emerged: (1) The ICU as the last hope for survival, (2) Doctors and nurses feeling powerless over treatment costs, (3) The predominant focus of doctors and nurses on medical aspects, and (4) Sentosa Hospital: Between Regulation and Professionalism. The study was conducted at a provincial referral hospital, classified as a type A hospital and a teaching center, where patients present with complex medical conditions. This complexity often leads doctors and nurses to prioritize medical care over financial considerations. In conclusion, ICU doctors and nurses demonstrate limited awareness of the financial burden of patient care. To enhance this awareness, targeted interventions are needed to sensitize all healthcare professionals, particularly doctors and nurses, to the economic aspects of critical care.
CORRELATION OF DISTRIBUTOR EXPECTATIONS WITH PERFORMANCE QUALITY OF THE PHARMACEUTICAL SUPPLY PROCUREMENT SECTION AT DR SAIFUL ANWAR HOSPITAL WITH THE SERVQUAL METHOD AS A STUDY BASIS Prayoga, I Wayan Eka Putra; Puspitasari, Vicky; Mahardika, Yesika Yuristi; Dewanto, Aryo; Hariyanti, Tita
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The availability of medical devices in hospitals greatly affects the quality of service, safety, and patient satisfaction. Choosing the right supplier is very important to ensure the sustainability of the company and the quality of service. However, distributors also have high expectations for the quality of performance of the hospital drug procurement section related to health supply services, the high-quality performance carried out by the procurement department will increase distributor satisfaction. This study aims to determine the relationship between distributor expectations and the quality of hospital performance, especially in the Pharmaceutical Supply Procurement Section at Dr Saiful Anwar Hospital (RSSA) by using the SERVQUAL Method as the basis for the study.The population in this study is all distributors of pharmaceutical supplies in collaboration with Dr. Saiful Anwar Hospital in 2023 as many as 103 distributors. The research was conducted in September 2023. This study uses an observational analytical design with a cross-sectional design. The variables used were in the form of independent variables, namely the expectations of RSSA pharmaceutical supply distributors, and dependent variables in the form of the quality of performance of the RSSA pharmaceutical supply section, how to collect data using questionnaires distributed through Google Forms. Each dimension measures service expectations and performance totaling 20 questions on a measurement scale of 1 to 4. The data analysis techniques used were descriptive tests and Spearmen correlation tests. The results of the assessment of distributors' expectations on the quality of the performance of the Pharmaceutical Supply Procurement Section were in the high category (71.39±1.14) and the performance quality of the Pharmaceutical Supply Procurement Section was in the good category (69.23±1.14). The relationship between distributor expectations and the performance of the Pharmaceutical Supply Procurement of Dr. Saiful Anwar Hospital in each dimension of service quality also showed a positive correlation. p=<0.001, r=0.689-0.798). Hospital management, especially the pharmaceutical supply team, should maintain the good relationship that has been established so far by improving the performance and quality of services provided to pharmaceutical distributors.
Co-Authors . Djumahir Achmad Rudijanto Achmad Yunus Adiwignyo, Dandy Drestanto Agnes Widayu Estiningsih Agni Hadi P, Agni Hadi Ahsan Alberto, Alberto Andriana, Kiki Rizki Fista Anisa Ramadhani Kusumastiti ANISYAH ACHMAD Aryo Dewanto Asfi Manzilati Asiana Oktavia Purwaningsih Athallandi, Kemal Bramantya Surya Pratama, Bramantya Surya Catharina Louise Rhynanti Chriswantara, Riz’q Threevisca David David Dewi Kartikawati Ningsih Dewi Kartikawati Ningsih, Dewi Kartikawati Dewi Lelonowati Dewi Lelonowati Dewi, Sagung Manik Dwi Purnama Dolly Irbantoro Dwi Indriani Lestari Dwi Saputro Edy Supriyanto Endiki Surya Wira Pratama Erich Hudisusanto Erika Widayanti Lestari Eriko Prawestiningtyas Fajar Juli Nursanti Fantri Pamungkas, Fantri Fatchur Rohman Fatchurohmani . Fitri Anita Fitri Anita Frista, Ardaleni Gladys Kurniawan Hamdani, Romi Harien Lestari Harjayanti, Nofita Dwi Harsono Harsono Harsono Mardiwiyoto Harun Al Rasyid Harun Al Rasyid Hasan, Haliza Heni Dwi Windarwati Hinting, Lia Natalia I Gede Sastrawan Iriene Kusuma Wardhani Irsan, Istan Irmansyah Juwitasari Juwitasari Kartikasari, Dhian Komang Ayu Krisna Dewi Kristianingsih, Rey Kuncoro, Wahyudi Kurnia Widyaningrum Kusuma Wardhana, Eka Chandra Kusumastiti, Anisa Ramadhani Laily Yuliatun Lelonowati, Dewi Lidia Emilinda Lilik Zuhriyah Lilis Widianah Lucia Pujiastuti, Lucia Lukman Hakim Mahardika, Yesika Yuristi Mardiana Kusumawati, Anita Markes, Anabela Masrochanah, Siti Maulana, Ragil Maya Dewi Hanggraningrum Menis Rahmawati Muhammad Barlian Nugroho Mulyatim Koeswo Nanik Setijowati Nasar Radfan Ni Luh Putu Ninik Pujaning Dyah Nofita Dwi Harjayanti Novia , Kristia Nur &#039;Aini Nursanti, Fajar Juli Nurul Laili Nuthea, Merry Palastri, Aisha Rifda Pradina, Fifin Prahadiani, Saesar Revita Prayoga, I Wayan Eka Putra Purwati, Ajeng Budi Puspitasari, Vicky Qomariyah, Durrotul R. Henggar Sulistiarto Rahmani Ratri, Devita Rahmani, Nuraida Fara Ratri, Devita Rahmani retnaningtyas, sri Retno Lestari Rezkiah, Fahmy riskiyah, Riskiyah - Sabatina, Sindy Sabrina Aulia Rahma Sadewo, Ageng Bagus Salizar Binti Mohamed Ludin Satria Pandu Persada Isma Septiana, Celsy Citra Septiansyah, Dhimas Anggi Setijowatie, Eva Diah Siahaan, Sahat Manampin Silvy Rahmah Yanthy Sindy Sabatina Siti Juhariah Siti Umi Ernawati, Siti Umi Soegeng Hery Priyanto Sri Andarini Sri Soenarti Sri Sunarti Sri Winarsih Sugeng Susilo, Sugeng Sujianto Sujianto Sujiono Sujiono Sujiono Sujiono Sujiono, Sujiono Suminar Pertiwi, Dian Tae, Vidria Handayani Thomas Erwin Christian Junus Huwae Tina Handayani Nasution Titin Andri Wihastuti Tjatur Budi Winarko Tontowi Jauhari Tony Suharsono Tri Wahyu Sarwiyata Unix Cahya Husada Vistiandini, Seravina Ayu Wahyu Febrianto Wahyu Purnomo Wardhani, Iriene Kusuma Wati, Linda Ratna Wening Prastowo Widodo Mardi Santoso, Widodo Mardi Wijaya, Yunus Adi Windarwati, Heni Dwi Wiwin Indriani Wulandari, Meidina Yayi S Prabandari Yayi Suryo Prabandari Youandi, Abdi Agus Yulianto, Wahyu Yuni Kartika S, Yuni Kartika Zhafira Anisah Kesuma