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All Journal Jurnal Ekonomi Jurnal Akuntansi (Media Riset Akuntansi & Keuangan) Jurnal Kependudukan Padjadjaran Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi JAM : Jurnal Aplikasi Manajemen Jurnal Tepak Manajemen Bisnis Daya Saing : Jurnal Ilmu Manajemen jurnal niara Journal of Economic, Bussines and Accounting (COSTING) IJEBA (International Journal of Economic, Business & Applications) JURNAL PENDIDIKAN TAMBUSAI Diklat Review : Jurnal manajemen pendidikan dan pelatihan Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Bahtera Inovasi Jurnal Bisnis Mahasiswa Jurnal Penyuuhan dan Pemberdayaan Masyarakat (JPPM) Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Jurnal Bisnis Kompetitif Journal of Accounting Management Business and International Research Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Jurnal Multidisiplin Teknologi dan Arsitektur JAAMTER : Jurnal Audit Akuntansi Manajemen Terintegrasi Jurnal Rumpun Ilmu Ekonomi
Susi Hendriani
Fakultas Ekonomi Universitas Riau Pekanbaru
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Nursing Physics Social Sciences Other

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The effect of Competitive StrategyandTotal Quality Management (TQM) to the Project Management of Continuous Improvement at PT Riau Prima Energi, Division of Power Generating RAPP Nasution, Sya’ral; Hendriani, Susi; Samsir, Samsir
International Journal of Economic, Business & Applications Vol. 1 No. 1 (2016): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.6

Abstract

The purpose of this study was to explore the relationship between competitive strategy, total quality management (TQM), and the continuous improvement of project management on PT Riau Prima Energi in the Power Plant industry in the City of PangkalanKerinci of PelalawanDistrict. PT. Riau Prima Energi. This research explains “Differentiation Strategy” has stronger influenced toward TQM elements rather than “Cost Leadership Strategy”. This study also findthat no direct relationship between Differentiation Strategy and employee relations to make project management of continual improvement successful.Tcompanyneed to pay attention on aspects such of employee empowerment, reward and compensation system, as well as open communication, accompanied by a comprehensive training system to achieve good performance of continual improvement of project management.
The Effect of E-Service Quality and Price on Customer Satisfaction and Loyalty of Traveloka in Pekanbaru Josua, Firdaus; Alwie, Alvi Furwanti; Hendriani, Susi
International Journal of Economic, Business & Applications Vol. 2 No. 1 (2017): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.10

Abstract

Marketing activities of online services are often seen on the achievement of strategies for achieving customer loyalty through customer satisfaction. Taking heed of e-service quality and price constitutes an appropriate marketing strategies to foster the users of online services’ satisfaction. Providing service and good benefits with a relatively cheap price to meet the expectations and needs of the customers will affect the level of satisfaction of online services users. The consumer satisfaction maintained by online service providers will create loyal customers. The purpose of this study to test how much the e-service quality and prices influences directly to customer satisfaction and loyalty. In addition, this study examine the relationship of satisfaction and customer loyalty. This research was conducted in Pekanbaru to 200 sample respondents from the users of online flight tickets searching service, Traveloka, from September to October, 2016.Data collection techniques used is a questionnaire with Likert scale using non-probability sampling method. Data were analyzed using SEM analysis techniques, which are used as the instrument in testing hypothesis by using AMOS 21 program.The results of this study indicated that the overall dimensions of e-service quality have positive and significant impact on customer satisfaction and loyalty. Price is another factor that gives positive and significant impact directly on the customer satisfaction as well as loyalty. Consumer satisfaction can be a moderator variable between e-service quality and price to customer loyalty.
The Impact of Leadership and Supervision on Morales and Performance of Civil Servants at The Office for Management of Regional Revenue, Finance and Assets of Pekanbaru Pratama, Dafitra; Hendriani, Susi; Efni, Yulia
International Journal of Economic, Business & Applications Vol. 2 No. 1 (2017): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.14

Abstract

The objectives of these study is to get a better knowledge of the impact of leadership and supervision on the civil servants morale and performance at the office for Management of Regional Revenue, Finance and Assets of Pekanbaru. Variables used in this research are leadership and supervision as independent variables while morale and performance as dependent variables. Sampling method used in this research is sampling census method with a sample of 124 people working in the office of Management of Regional Revenue, Finance and Assets of Pekanbaru. Statistical analysis used to test the impact of leadership and supervision on the civil servant morale and performance is a WarpPls analysis, which explains the relationship between variables either directly or indirectly. The results of this study indicate that leadership has a direct impact on the civil servant performance and it has indirect impact on the civil servant performance through morale. Supervision has an impact on the civil servant performance and it has no indirect impact on the civil servant performance through morale. The morale has a direct impact on the civil servant performance.
The Effect of Leadership, Competency and Talents Management to Career Development Through Employees Performance of BPJS Health of Regional Division II Fadillah, Erwin; Hendriani, Susi; Samsir, Samsir
International Journal of Economic, Business & Applications Vol. 3 No. 1 (2018): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.19

Abstract

This study was aimed to determine and analyze the influence between Leadership, Competence, and Talent Management on Career Development BPJS Health Division II Regional Performance as a variable Mediation. The population of this study were all leaders in BPJS Health Division II with the level of manager and assistant manager who totaled 121 people. The sample in this research is 99 people obtained by disproportionate stratified random sampling method. The instrument used for data collection is by ordinal scale model questionnaire. To test the hypothesis used descriptive analysis and PLS analysis.The result of data analysis shows that (1) the leadership has a significant positive effect on career development, (2) the competence has a significant positive effect on career development, (3) the competence has a significant negative effect on career development, (4) talent management has no significant positive effect on the development (5) leadership has a negative effect on insignificant to career development, (6) competence has no significant positive effect on leadership performance, (7) talent management has significant negative effect on leadership performance, (8) leadership performance is not a mediation variable between leadership career development, (9) leadership performance is not a mediating variable between competence on career development, (10) and leadership performance is not a mediating variable between talent management towards career development.
The Effect of Organizational Culture, Leadership and Compensation Towards Motivation and Organization Commitment In PT. Andalas Karya Mulia Pekanbaru Warsita, Yannie; Zulfadil, Zulfadil; Hendriani, Susi
International Journal of Economic, Business & Applications Vol. 3 No. 1 (2018): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.21

Abstract

The purpose of this study was to examine the influence of organizational culture, leadership and compensation on motivation, organizational culture, leadership, compensation and motivation on organizational commitment, and the influence organizational culture, leadership and compensation on organizational commitment mediated by motivation. The Population of this research was 137 people. Meanwhile the samples of this study were 102 respondents which were determined based on the slovin formula. The data used in this study is the primary data with data collection techniques are interviews and questionnaires, and to prove the result of this research using Structure Equation Modell (SEM) with a program tool namely Partial Least Square (PLS). The results of this research showed that organizational culture had a positive but not significant effects on motivation, leadership and compensation had significant positive effects on motivation, organizational culture, compensation and motivation had significant effects on organizational commitment, leadership had a positive but not significant effects on organizational commitment and organizational culture and motivation had significant positive effect on commitment organization and are fully mediated by motivation. The empiric finding, indicated that to increase organizational commitment need to pay attention to factors that influencing organizational commitment such as motivation, organizational culture, leadership and compensation.
The Effect of Intellectual Intelligence (IQ), Emotional Intelligence (EQ), and Spiritual Intelligence (SQ) on The Performance of Regional Leaders Division II BPJS Health Commitment With Variable In Mediation Pambudi, Aditya Rioko; Hendriani, Susi; Efni, Yulia
International Journal of Economic, Business & Applications Vol. 3 No. 2 (2018): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.23

Abstract

This study aims to Determine and analyze the influence between Intellectual Intelligence (IQ), Emotional Intelligence (EQ), and Spiritual Intelligence (SQ) on the Performance of BPJS Health Division II Regional Leaders With Variable Commitment As Mediation. The population of this study were all leaders in BPJS Health Division II with the level of manager and assistant manager who totaled 121 people. The sample in this study were 121 people Obtained by the method of sampling census. The instrument used for the data collection is by ordinal scale model questionnaire. To test the hypothesis used descriptive analysis and PLS analysis.The results of the data analysis show that (1) Intellectual Intelligence (IQ) has a negative and significant effect on performance, (2) Commitment is not a mediation variable between intellectual intelligence (IQ) to leadership performance, (3) Emotional Intelligence (EQ ) has positive and significant (4) Commitment is the perfect mediation variable between emotional intelligence (EQ) on the performance of leadership, (5) Spiritual intelligence (SQ) has no significant negative effect on performance, (6) Commitment is the perfect mediation variable between spiritual intelligence (SQ) on leadership performance, and (7) Commitment has a negative and significant effect on performance
The Relation of Leadership and Communication to Work Climate and Its Effects on Employee Morale at National Civil Service Agency (BKN) Regional Office XII Pekanbaru Fiona, Merinta; Hendriani, Susi; Efni, Yulia
International Journal of Economic, Business & Applications Vol. 3 No. 2 (2018): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.25

Abstract

The purpose of this study was to determine the relation of leadership, communication to work climate and its effect on employees morale in National Civil Agency(BKN) Regional XII Pekanbaru partialy or joinly.The population of this study were all employeesof the National Civil Service Agency (BKN) Regional Office XII Pekanbaru totaling 94 employees.But based on job analysis in 2015 the ideal number of employees of each regional office is 90 employees. How to determine the number of samples by using the census method, so the sample number are 90 employees. Data analysis using Partial Least Square (PLS).The result of this study indicate that leadership and communication have a significant effect part to employees morale, but leadership through work climate does not have a significant effect on employees morale, and communication through work climate also have a significant effect to employees morale at the National Civil Service Agency (BKN) Regional Office XII Pekanbaru.
The Effect of Training and Commitment on the Performance of Village Business Entity (BUMDes) Management in Kampar Regency Riau Province Hamzah, Ali; Hendriani, Susi; Fitri, Kurniawaty
International Journal of Economic, Business & Applications Vol. 5 No. 1 (2020): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.45

Abstract

This study aims to see the effect of training and commitment on the performance of BUMDes management in Kampar Regency, Riau Province. The samples of this study were 30 BUMDes from 5 Districts in Kampar Regency. Questionnaires were distributed to 30 respondents, and successfully collected with complete answers from 30 respondents. Primary data were collected through a questionnaire as the instrument to prove the results of the study. Multiple linear regression analysis with the help of the SPSS program were used to test the hypothesis of the study. Data collected from 30 respondents then were analyzed with the assistance of SPSS software version 23.0 using descriptive statistical analysis and multiple linear regression analysis to generate a classical assumption test, data analysis model, coefficient of determination and proving the hypothesis. The results of the study show that: 1) there is positive and partially significant effect of training on the performance of BUMDes management in Kampar District, 2) there is positive and significant effect of partial commitment on the performance of BUMDes management in Kampar Regency, 3) there is a simultaneous positive and significant influence of training and commitment on the performance of the managers of BUMDes management in Kampar Regency.
The Effect of Organizational Culture and Career Development on Job Satisfaction and Performance of IT (Information Technology)Employees of PT. Chevron Pacific Indonesia in Rumbai, Pekanbaru Dewinta, Cicilia; Hendriani, Susi; Ganarsih, Raden Lestari
International Journal of Economic, Business & Applications Vol. 5 No. 1 (2020): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba46

Abstract

This study aims to see and find out the direct and indirect effects of organizational culture and career development on job satisfaction and employee performance. In this study, the population was 147 of all employees of the IT (Information Technology) section of PT. Chevron Pacific Indonesia. The analytical tool used was Path Analysis using the SEM-PLS program for windows. In this study, the sampling method used was census method or saturated sample. It showed that the entire population was sampled. The results of this study indicates that organizational culture and career development effect on job satisfaction. Organizational culture, career development and job satisfaction effect on employee performance. Organizational culture and career development effect on employee performance through job satisfaction.
The Effect Of Recruitment And Selection On The Competence And Performance Of Managers Of Village Business Entity (Bumdes) In Kampar Regency Riau Province Ardha, Annisa; Hendriani, Susi; Fitri, Kurniawaty
International Journal of Economic, Business & Applications Vol. 5 No. 1 (2020): International Journal of Economic, Business and Applications
Publisher : Program Pascasarjana, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.48

Abstract

This study aims to determine the effect of recruitment and selection on the competence and perfomance of Village-Owned Enterprises (BUMDes) manager in Kampar Regency, Riau Province. In this study, there are four variables, namely Recruitment (X1), Selection (X2), Competence (Y1) and Performance (Y2). The population in this study is the BUMDes manager in Kampar Regency. The method of determining the number of samples was obtained through purposive sampling technique (30 BUMDes Managers from 229 BUMDes in Kampar Regency based on criteria). The data collection was gained through interviewing, observing and distributing questionnaires to respondents. While, in terms of data analysis this study used was two-stage regression analysis namely simple and multiple regression, the quality test of research instruments , test classic assumptions and hypotheses that were processed using the SPSS program (Statistical Program Society Science) version 21. The result shows that: 1) recruitment has a positive and significant effect on the competencies of BUMDes manager, 2) selection has a positive and significant effect on the competencies of BUMDes manager, 3) recruitment and selection has a positive and simultant effect the competence of BUMDes manager, 4) competence has a positive and significant effect on the performance of BUMDes manager. Keywords: Recruitment, Selection, Competence, Performance.
Co-Authors ', M. Hasby ', Nuryanti Abael, Fadlan Rafif Abd. Rasyid Syamsuri Abdillah, Rhomas Adanan, Maksum Adelia Trisna Putri, Adelia Trisna Agustin, Ririn Aini, Adilah Qurrotu Ali Hamzah Alvi Furwanti Alwie Alvionita, Agnes Ando Fahda Aulia Angga Rahyu Shaputra, Angga Rahyu Anggraini, Wenty Ardha, Annisa Arwinence Pramadewi Atami, Aulia Pinto Berampu, Lailan Tawila Billy Yanis Saputra Chairul Amsal Dafitra Pratama Dedy Novrizal Deny Setiawan Devi Hendria Dewinta, Cicilia Dewita Suryati Ningsih Dilla, Alda Zahra Eka Lestari Manalu, Eka Lestari Evi Suriyani, Evi Fachry Abda El Rahman Fadillah, Erwin Fawwaz, Nararya Daiva Febri Triningsih Febri, Beri Fidella Tantra Fiona Fiona, Fiona Fiona, Merinta Fitri Fadhilah, Fitri Fitrien Ayuda Furwanti, Alvi hartanto hartanto Hasriani, Melly Hidayat, Fitra Husna, Sari Fatul Indri Yovita Irawati, Yunelda Irsyad, Fahmi Iwan Nauli Daulay Jayendra, Arnold Josua, Firdaus Jumiati Sasmita Kamaliah Kamaliah Kamaliah, Kamaliah Kurniawan, Mardi Kurniawaty Fitri Liswar Hamid Machasin Machasin Maekawa, Disty Septia Marliani Ferti, Marliani Mianto, Astris Muhammad Akbar Mutia Mahda Naldo, Maryo Nasution, Hafiza Oktasia Nasution, Sya’ral Novrianti, Dian Puspita Novrianti, Puspita Novrizal , Dedy Nur Yuniarti nurhayani lubis, nurhayani Nurhizrah Gistituati Oktafianus, Fino Trio Oktaviana, Suci Pambudi, Aditya Rioko Paramitha, Anggia Pratiwi, Natasha Widy Prihasianto, Fajar Putiviandra, Zahra Egitha Putra Gema Azan, Putra Gema Putro, Sukirno Raden Lestari Ganarsih Raden Lestari Garnasih Raihan, Dzaky Ismu RAMADHIAN, RIO Restu ibrahim Rian Ronal Rika Yohana Sari Riyanto, Agung Roesdi, Rosnelly Roesdy, Rosnelly Roesi, Rosnelly Rufini, Ike Ajeng Rukmini, Emma Samsir Samsir, Samsir Saputra, Bima Sari , Wella Mayang Siagian, Jessica Leora Sitinjak , Juniar Soni Akhmad Nulhaqim Sri Indarti Sri Restuti syapsan Syapsan, Syapsan Syukron, Muhammad Tarigan, Mida Aprilina Tarigan, Mida Aprillina Taufiqurrahman Taufiqurrahman Triananda, Riski Viqi Anggreana, Viqi Warsita, Yannie Yulia Efni Yulita Fitri, Yulita Yusni Maulida Zulfadil, Zulfadil Zupri Hadi, Zupri