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Susi Hendriani
Fakultas Ekonomi Universitas Riau Pekanbaru
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PENGARUH KEPUASAN KERJA DAN BUDAYA ORGANISASITERHADAP KOMITMEN ORGANISASI DAN TURNOVER INTENTIONKARYAWAN PT. MAYAPADA AUTO SEMPURNA PEKANBARU Saputra, Bima; Sasmita, Jumiati; Hendriani, Susi
Jurnal Tepak Manajemen Bisnis Vol 8, No 2 (2016)
Publisher : Jurnal Tepak Manajemen Bisnis

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Penelitian ini bertujuan untun mengetahui dan menganalisis pengaruhkepuasan kerja dan budaya organisasi terhadap komitmen organisasi dan turnoverintention karyawan di PT. Mayapada Auto Sempurna Pekanbaru. Metode yangdigunakan dalam penelitian ini adalah kuantitatif. Jenis dan sumber data dalampenelitian ini adalah data primer yang diperoleh dari hasil penelitian secara empirikmelalui penyebaran kuesioner kepada karyawan yang dijadikan sampel. Teknikanalisis yang digunakan adalah regresi linier berganda.Hasil penelitianmenunjukkan bahwa : (1) Kepuasan kerja berpengaruh terhadap komitmenorganisasi PT. Mayapada Auto Sempurna, (2) Budaya organisasi berpengaruhterhadap komitmen organisasi PT. Mayapada Auto Sempurna, (3) Hasil penelitianyang dilakukan menunjukkan bahwa kepuasan kerja berpengaruh terhadap turnoverintention karyawan PT. Mayapada Auto Sempurna, (4) Budaya organisasiberpengaruh terhadap turnover intention karyawan PT. Mayapada Auto Sempurna,(5) Kepuasan kerja berpengaruh terhadap turnover intention melalui komitmenorganisasi pada PT. Mayapada Auto Sempurna, (6) Budaya organisasi berpengaruhterhadap turnover intention melalui komitmen organisasi pada PT. Mayapada AutoSempurna. Hal ini mengindikasikan bahwa tinggi rendahnya turnover intentiondalam penelitian ini dapat ditentukan oleh budaya organisasi karyawan melaluikomitmen organisasi dan (7) Komitmen organisasi berpengaruh terhadap turnoverintention karyawan PT. Mayapada Auto Sempurna. Hal ini mengindikasikan bahwatinggi rendahnya turnover intention dalam penelitian ini dapat ditentukan olehkomitmen organisasi.
PENGARUH KOMPETENSI DAN PENEMPATAN TERHADAP SEMANGAT KERJA DAN KINERJA PEGAWAI DINAS PENDAPATAN DAERAH KABUPATEN BENGKALIS Saputra, Billy Yanis; Hendriani, Susi; Machasin, Machasin
Jurnal Tepak Manajemen Bisnis Vol 9, No 2 (2017)
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This study aimed to determine the effect of competence and placement to spirit at work and performance of employees at Department of Revenue District Bengkalis. This study uses primary data is the data obtained from the interviews and giving questionnaires to all employees UPTD at Department of Revenue District Bengkalis. Secondary data were obtained relating to the object and the organizational structure. The analytical method used in this study is path analysis with SPSS. From the results of the testing that has been done, there is a direct influence of competence on the performance for 0,530, the indirect effect between competence on performance through spirit at work of 0.582, the direct effect of the placement on the performance of 0,243, the indirect effect between competence on performance through spirit at work of 0.321, and spirit at work influence on the performance of 0.192. Results of calculation of the coefficient of determination (R2) is approximately 4.73, which means, variable competence, placement and spirit at work to performance of employees by 73.4%, while the remaining 26.6% is influenced by other variables not included in this study model.
PENGARUH KEPEMIMPINAN, PENDIDIKAN DAN PELATIHAN TERHADAP EFEKTIVITAS ORGANISASI MELALUI KOMPETENSI PADA PEGAWAI NEGERI SIPIL DI BIRO UMUM DAN DINAS PENDAPATAN DAERAH PROVINSI RIAU Oktaviana, Suci; Hendriani, Susi
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
Publisher : Jurnal Tepak Manajemen Bisnis

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The research held in public service institution under the government of RiauProvince. The aim is to know the direct and indirect influence of leadership andeducation and training to organizational effectiveness through competency as themediating variable. Population are public employees in Biro Umum and DinasPendapatan Daerah of Riau Province which consist of 254 employees. Samples takenby Slovin formulation that consists of 167 selected employees and sectionally clustered.Variables used are leadership and education and training as independent,organizational effectiveness as dependent and competency as the mediating variable.Data analyzed by using structural equation model which is processed by Amos 20. Thestudy reveals that directly leadership has no significant impact to organizationaleffectiveness. Competency, however, can mediate the positve impact of leadership toorganizational effectiveness. On the other hand, organizational culture has either director indirect impact to organizational effectiveness that mediated by competency. Amongall, competency has the biggest impact to organizational effectiveness compared toleadership or education and training. The optimalization of leadership along witheducation and training are recommended in order to enhance employee’s competencyand organizational effectiveness.
ANALISIS PENGARUH KUALITAS PELAYANAN DAN NILAI PELANGGANTERHADAP KEPUASAN PELANGGAN DAN WORD OF MOUTH PADA PDAMTIRTA INDRAGIRI TEMBILAHAN Yuniarti, Nur; Hendriani, Susi
Jurnal Tepak Manajemen Bisnis Vol 8, No 2 (2016)
Publisher : Jurnal Tepak Manajemen Bisnis

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This studyaims to determinethe influence ofService Quality andCustomer ValueonCustomerSatisfactionandWordofmouthonPDAMTirtaIndragiriTembilahan. Populationis also thesample which ofPDAM TirtaIndragiriTembilahanas many as200customers. The samplingmethodused isprobability samplingtechnique. StructuralEquation Modeling(SEM) was usedasthe data analysisandprocessingwith Partial Least Square (PLS) 1 software.These resultsindicatethatcustomervaluehas asignificantpositiveeffecton satisfactionand word ofmouth.Servicequalityhassignificant positive effect onsatisfaction, butservice qualityhasapositiveeffectbutnot significant to theword ofthe mouth. In adition besides to thatthesatisfaction ofcausingamplifyingeffecton the quality ofservicesand customer value.The studyrecommends that PDAM Tirta Indragiri Tembilahan to increase positive word of mouth byimproving customer satisfaction, by providing services and customer value that meetscustomer expectations. The improvement of service quality is detected to the quality ofimprovement physical and can be directed to strengther customer value.
PENGARUH KOMPETENSI DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI MOTIVASI KERJA (STUDI KASUS PADA PERUM JAMKRINDO CABANG PEKANBARU) Vol. VIII. No. 3 Sep 2016 JURNAL TEPAK MANAJEMEN BISNIS1 PENGARUH KOMPETENSI DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI MOTIVASI KERJA (STUDI KASUS PADA PERUM JAMKRINDO CABANG PEKANBARU) Hasriani, Melly; Sasmita, Jumiati; Hendriani, Susi
Jurnal Tepak Manajemen Bisnis Vol 8, No 3 (2016)
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This research held in Perum Jamkrindo Pekanbaru in order to analyze eitherdirect or indirect influence of competency and organizational culture towards employees’job performance through work motivation. Research data consists of both primary andsecondary data which was collected by using questioner, documentary and interviews. Byusing census sampling, the respondents consists of 73 permanent employees of PerumJamkrindo Pekanbaru branch. Competency and organizational culture are used asexogeneous variable, while employees’ motivation and job performance used asendogeneous variable. Data analyzed by using descriptive and path analysis which isassisted by SPSS 17 for windows. Result of this study shows that either competency andorganization culture directly effects to job performance. Employees’ motivation itself has apositive and significant effect to job performance. Indirectly, work motivation can enhancethe effect of competency and organization culture to job performance. It is recommendedto enhance employees’ job performance by increasing employees’ competency,strengthening the implementation of organizational culture along with enhancing the workmotivation.
ANALISIS PENGARUH KONDISI KERJA, MOTIVASI KERJA, DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI KANTOR WILAYAH DIREKTORAT JENDERAL KEKAYAAN NEGARA RIAU, SUMATERA BARAT, DAN KEPULAUAN RIAU Hartanto, Hartanto; Hendriani, Susi; Maulida, Yusni
Jurnal Tepak Manajemen Bisnis Vol 10, No 2 (2018)
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This research is aims to know and analyze the influence amongs of workcondition (X1), work motivation (X2), work discipline (X3) as independentvariables either partially or simultaneously toward employee’s work performance(Y) as dependent variable at The Regional Office of Directorate General of StateAsset Management in Riau, Sumatera Barat, and Kepulauan Riau during 2017.Methode of research used is questionnaire with population as 55employees on The Regional Office of Directorate General of State AssetManagement in Riau, Sumatera Barat, and Kepulauan Riau and it has beenselected all as the population. The variables measurement uses Likert ScaleTechnique with weighting scale from 1 to 5. To find out the correlation amongvariables X1, X2, X3 towards Y uses statistical technique of correlation anaysis,simple linear regression and multiple linear regression, and to test thesignificance rate uses F test and t test processed with Statistical Product andService Solution (SPSS).The result of research concludes that there is a significant influence fromeach independent variables toward the dependent variable. From the threeindependent variables, the highest percentage is the work condition (X1) towardsthe variable of employee’s work performance (Y) as 43,7% as compared with thetwo other independent variables. Then it is recommended to The Regional Officeof Directorate General of State Asset Management in Riau, Sumatera Barat, andKepulauan Riau to pay attention for the work condition by giving completed workcondition and make it better ahead, because work condition significantlyinfluences toward the employee’s work performance.
PENGARUH MOTIVASI DAN IKLIM PSIKOLOGIS TERHADAP KINERJA PEGAWAI PADA KANTOR PELAYANAN PAJAK MADYA PEKANBARU DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING Mianto, Astris; Hendriani, Susi; Efni, Yulia
Jurnal Tepak Manajemen Bisnis Vol 10, No 3 (2018)
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This study aims to determine and analyze the influence betweenMotivation and Psycological Climate, on the Employee Performance of KantorPelayanan Pajak Madya Pekanbaru With Job Satisfaction As InterveningVariables. The population of this study were employee in Kantor Pelayanan PajakMadya Pekanbaru with the all level who totaled 95 people. The sample in thisstudy were 95 people obtained by the method of Stratified Random Sampling. Theinstrument used for data collection is by ordinal scale model questionaire. To testthe hypothesis used descriptive analysis and path analysis. The results of dataanalysis show that (1) Motivation has a positif and significant effect onPerformance, (2) Psycological Climate has a positif and signifikant effect onPerformance (3) Job Satisfaction has a positif and significant effect onPerformance (4) Motivation has a positif and significant effect on Performancewith Job Satisfaction As Intervening Variables (5) Psycological Climate has apositif and significant effect on Performance with Job Satisfaction AsIntervening Variables.
PENGARUH KEPEMIMPINAN DAN BUDAYA ORGANISASI TERHADAP KEPUASAN KERJA DAN KINERJA KARYAWAN BAGIAN PRODUKSI KELAPA SAWIT PADA PT. PERKEBUNAN NUSANTARA V KEBUN SEI GALUH Riyanto, Agung; Hendriani, Susi; Efni, Yulia
Jurnal Tepak Manajemen Bisnis Vol 10, No 4 (2018)
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This research aims to determine the influence of leadership andorganizational culture on job satisfaction and employee performance of palm oilproduction at PT. Perkebunan Nusantara V Kebun Sei Galuh. This research usedprimary data which obtained from interviews and questionnaires to all employeesat PT. Perkebunan Nusantara V Kebun Sei Galuh. Secondary data obtainedrelated to the object and organizational structure. The sample of the research wasall employees who numbered 150 people. The analytical method used in thisresearch was using path analysis (path analysis) with the help of SPSS program.From result of the test which have been done, there was direct influencebetween leadership to performance equal to 0,689, indirect influence betweenleadership to performance through job satisfaction equal to 0,1867, directinfluence between organizational culture to performance equal to 0,784, indirectinfluence between organizational culture to performance through job satisfactionequal to 0.760, and the effect of job satisfaction on the performance equal to0.271, so the total effect was 1.181. Result of calculation of coefficient ofdetermination (R2) was equal to 0.954 which mean, leadership variable andorganizational culture through job satisfaction influence to employeeperformance equal to 95,4%, while the rest 4,6% influenced by other variablesnot examined in this research.
PENGARUH LINGKUNGAN FISIK DAN NON FISIK TERHADAP KINERJA KARYAWAN PT. JATIM JAYA PERKASA DI KECAMATAN KUBU KABUPATEN ROKAN HILIR Adanan, Maksum; Hendriani, Susi; Daulay, Iwan Nauli
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi Vol 2, No 1 (2015): Wisuda Februari 2015
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi

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This research was conducted at PT. Jatim Jaya Perkasa located at Kecamatan Kubu Kabupaten Rokan Hilir. The population in this study were 70 employees and fully sampled so this is a research study census. The purpose of this study was to determine the effect of physical and non-physical environment on the performance of employees of PT. Jatim Jaya Perkasa at Kecamatan Kubu Kabupaten Rokan Hilir. Based on the results of the study indicate that Based on the results of the study indicate that 1) There are environmental influences physical and non-physical environment on the performance of employees of PT. Java Jaya Perkasa in Kubu district Rokan Hilir simultaneously. 2) There is the influence of the physical and nonphysical environment on the performance of employees of PT. Java Jaya Perkasa in Kubu district Rokan Hilir partially. Advice that can be given is to superiors PT. Jatim Jaya Perkasa at Kecamatan Kubu Kabupaten Rokan Hilir that should improve labor discipline through surveillance and attention to non-physical environment by giving attention not only limited to the employment relationship, but also build a sense of family properties to all employees, so that employees can work more diligently so as to increase the productivity of the company.Keywords: Physical Environment, Environmental Nonphysical, Performance.
PENGARUH FAKTOR KEPRIBADIAN PEGAWAI DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI PADA KANTOR REGIONAL XII BKN PEKANBARU Indarti, Sri; Hendriani, Susi; Mahda, Mutia
Jurnal Ekonomi Vol 22, No 01 (2014)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Riau

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Abstract

This study aims to investigate the influence of personality and environmentalfactors on the performance of employees working at the Regional Office XII BKNPekanbaru. The analytical method used in this research is descriptive statisticalanalysis method and multiple linear regression analysis.This research uses a survey method, where as many as 48 employees weresampled prior to hypothesis testing, the primary data questionnaire validity andtested first realibitasnya using SPSS version 17. The regression equation was thentested with analysis of classical assumption of normality test, multicollinearity,heteroscedasticity test, autocorrelation test and linearity test analysis of therelationship of independent variables with the dependent variable is done byanalysis of t test, F test, determinant coefficient ( adjusted R 2 ) and correlationcoefficient ( R ).The results showed an employee’s personality and work environmentsimultaneously (together) have a significant effect on the performance ofemployees in an employee’s personality persial significant effect on theperformance of employees, where the indicator accuracy (conscientiousness) andbreadth indicators (extraversion). For the working environment persialsignificant effect on the performance of employees, where the physical workenvironment indicator gets low value that needs to be done to repair the physicalworking conditions.Kata Kunci : Employee Personality,Work Environment,Employee Performance
Co-Authors ', M. Hasby ', Nuryanti Abael, Fadlan Rafif Abd. Rasyid Syamsuri Abdillah, Rhomas Adanan, Maksum Adelia Trisna Putri, Adelia Trisna Agustin, Ririn Aini, Adilah Qurrotu Ali Hamzah Alvi Furwanti Alwie Alvionita, Agnes Ando Fahda Aulia Angga Rahyu Shaputra, Angga Rahyu Anggraini, Wenty Ardha, Annisa Arwinence Pramadewi Atami, Aulia Pinto Berampu, Lailan Tawila Billy Yanis Saputra Chairul Amsal Dafitra Pratama Dedy Novrizal Deny Setiawan Devi Hendria Dewinta, Cicilia Dewita Suryati Ningsih Dilla, Alda Zahra Eka Lestari Manalu, Eka Lestari Evi Suriyani, Evi Fachry Abda El Rahman Fadillah, Erwin Febri Triningsih Febri, Beri Fidella Tantra Fiona Fiona, Fiona Fiona, Merinta Fitri Fadhilah, Fitri Fitrien Ayuda Furwanti, Alvi hartanto hartanto Hasriani, Melly Hidayat, Fitra Husna, Sari Fatul Indri Yovita Irawati, Yunelda Irsyad, Fahmi Iwan Nauli Daulay Jasrial Jayendra, Arnold Josua, Firdaus Jumiati Sasmita Kamaliah Kamaliah Kamaliah, Kamaliah Kurniawan, Mardi Kurniawaty Fitri Liswar Hamid Machasin Machasin Maekawa, Disty Septia Marliani Ferti, Marliani Mianto, Astris Muhammad Akbar Mutia Mahda Naldo, Maryo Nasution, Hafiza Oktasia Nasution, Sya’ral Novrianti, Dian Puspita Novrianti, Puspita Novrizal , Dedy Nur Yuniarti nurhayani lubis, nurhayani Nurhizrah Gistituati Oktafianus, Fino Trio Oktaviana, Suci Pambudi, Aditya Rioko Paramitha, Anggia Pratiwi, Natasha Widy Prihasianto, Fajar Putiviandra, Zahra Egitha Putra Gema Azan, Putra Gema Putro, Sukirno Raden Lestari Ganarsih Raden Lestari Garnasih Raihan, Dzaky Ismu RAMADHIAN, RIO Restu ibrahim Rian Ronal Rifma Rika Yohana Sari Riyanto, Agung Roesdi, Rosnelly Roesdy, Rosnelly Roesi, Rosnelly Rufini, Ike Ajeng Rukmini, Emma Samsir Samsir, Samsir Saputra, Bima Sari , Wella Mayang Siagian, Jessica Leora Sitinjak , Juniar Soni Akhmad Nulhaqim Sri Indarti Sri Restuti syapsan Syapsan, Syapsan Syukron, Muhammad Tarigan, Mida Aprilina Tarigan, Mida Aprillina Taufiqurrahman Taufiqurrahman Triananda, Riski Viqi Anggreana, Viqi Warsita, Yannie Yahya Yulia Efni Yulita Fitri, Yulita Yusni Maulida Zulfadil, Zulfadil Zupri Hadi, Zupri