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All Journal Sosiohumaniora Jurnal Penelitian Pendidikan IPA (JPPIPA) JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Martabe : Jurnal Pengabdian Kepada Masyarakat EQIEN - JURNAL EKONOMI DAN BISNIS Journal on Education Majalah Ilmiah Warta Dharmawangsa International Journal of Economics, Business and Accounting Research (IJEBAR) Al-Kharaj: Journal of Islamic Economic and Business International Journal of Economics Development Research (IJEDR) JIIP (Jurnal Ilmiah Ilmu Pendidikan) JURNAL ILMIAH SIMANTEK AS-SABIQUN: Jurnal Pendidikan Islam Anak Usia Dini Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Teologi Cultivation Jurnal Pengabdian kepada Masyarakat Nusantara JURNAL PENDIDIKAN SAINS SOSIAL DAN AGAMA Multicience GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Golden Ratio of Mapping Idea and Literature Format Golden Ratio of Social Science and Education Kalbisocio: Jurnal Bisnis dan Komunikasi Journal of Law, Poliitic and Humanities Jurnal Ilmu Pendidikan dan Sosial International Journal of Economics (IJEC) International Journal of Community Service (IJCS) Golden Ratio of Data in Summary International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT) Innovative: Journal Of Social Science Research Jurnal Ilmu Sosial dan Politik (JISPOL) Jurnal Bisnis Corporate
Nalom Siagian
UNIVERSITAS HKBP NOMMENSEN MEDAN
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Pengaruh Kualitas Pelayanan, Harga, Terhadap Kepuasan Konsumen Menggunakan Jasa Transportasi Gojek Pada Mahasiswa UHN Medan Siregar, Nia Astuti; Siagian, Nalom; Sinaga, Kepler
KALBISOCIO Jurnal Bisnis dan Komunikasi Vol. 12 No. 1 (2025): KALBISOCIO Jurnal Bisnis dan Komunikasi
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/kalbisocio.v12i1.4489

Abstract

In the era of the development of information and communication technology has brought significant changes in various sectors, including the transportation industry. This study aims to analyze the effect of service quality and price on customer satisfaction in using Gojek online transportation services, focusing on students of HKBP Nommensen University Medan. The method used is a quantitative approach with data collection techniques through questionnaires distributed to respondents. The results of the study indicate that Service Quality and Price significantly affect Service Satisfaction, this is shown in the results of the partial test (t test) T-count value (X1) 10.572> t table 1.985 significance value 0.000 <0.05 and the results of the partial test (t test) T-count value (X2) 18.148> t table 1.985 significance value 0.000 <0.05. The conclusion in this study is that Service Quality and Price have a positive and significant effect on Customer Satisfaction.
Pengaruh Inovasi Pelayanan dan Kualitas Pelayanan Terhadap Kepuasan Masyarakat di Kantor Kecamatan Medan Amplas Sinaga, Yolanda Febrianti Br; Siagian, Nalom; Pasaribu, Vera A.R.
KALBISOCIO Jurnal Bisnis dan Komunikasi Vol. 12 No. 2 (2025): KALBISOCIO Jurnal Bisnis dan Komunikasi (Edisi Khusus: Kebijakan Publik)
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/kalbisocio.v12i2.4505

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh inovasi pelayanan dan kualitas pelayanan terhadap kepuasan masyarakat di Kantor Kecamatan Medan Amplas. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan asosiatif. Sampel penelitian sebanyak 100 responden yang dipilih menggunakan metode purposive sampling. Analisis data dilakukan dengan uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, uji F, dan uji koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa inovasi pelayanan dan kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan masyarakat. Secara simultan, kedua variabel ini juga memberikan kontribusi signifikan terhadap tingkat kepuasan masyarakat di Kecamatan Medan Amplas. Oleh karena itu, peningkatan inovasi dan kualitas pelayanan perlu terus dilakukan untuk meningkatkan kepuasan masyarakat.
Pengaruh Adaptasi Sosial Dan Dukungan Sosial Terhadap Culture Shock Mahasiswa Rantau Nias Di Uhn Medan Gulo, Ellenvis; Siagian, Nalom; Tobing, Artha Lumban
KALBISOCIO Jurnal Bisnis dan Komunikasi Vol. 12 No. 1 (2025): KALBISOCIO Jurnal Bisnis dan Komunikasi
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/kalbisocio.v12i1.4514

Abstract

This study aims to analyze the influence of social adaptation and social support on culture shock experienced by Nias migrant students at HKBP Nommensen University Medan. The research employs a quantitative method with an explanatory approach. The sample consists of 82 students selected using a simple random sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression with SPSS. The results indicate that social adaptation has a significant negative effect on culture shock, meaning that better social adaptation leads to lower levels of culture shock. Social support also has a significant negative effect on culture shock, showing that higher social support reduces culture shock levels. Simultaneously, social adaptation and social support significantly influence culture shock among Nias migrant students. This study is expected to provide insights for migrant students and educational institutions in supporting students' social adaptation processes.
PENGARUH TIKTOK DAN FACEBOOK TERHADAP PARTISIPASI POLITIK PEMUDA DALAM PEMILIHAN UMUM 2024 DI DESA SUKANDEBI KEC. NAMAN TERAN KAB. KARO Br Pelawi, Karina Mega Liasta; Siagian, Nalom; Degodona, L. Primawati
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 3 (2025): 2025 Maret
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v11i3.389

Abstract

This study aims to analyze the influence of social media use, especially TikTok and Facebook, on youth political participation in the 2024 General Election in Sukandebi Village, Naman Teran District, Karo Regency. Social media has become the main platform for youth to obtain political information, discuss, and express their political preferences. The research method used is a quantitative approach with a causal associative research type. Data were collected by distributing questionnaires to 60 respondents consisting of youth in Sukandebi Village. Data analysis was carried out using statistical methods with multiple linear regression tests to determine the effect of TikTok and Facebook on youth political participation. The results showed that the use of TikTok and Facebook had a significant influence on youth political participation. TikTok plays a greater role in increasing youth involvement through interactive and easily accessible political content, while Facebook provides a more in-depth discussion space related to political issues. The coefficient of determination (R²) of 65.4% indicates that the TikTok and Facebook variables are able to explain most of the variability in youth political participation, while the rest is influenced by other factors.
Improving Community Economic Independence Through Downstreaming Andaliman Into Ready-To-Drink Juice Products Siagian, Nalom; Siagian, Grace Angelia Julieta; Lubis, Rut Onike
International Journal of Economics (IJEC) Vol. 4 No. 2 (2025): July-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i2.1634

Abstract

This Community Service (PKM) was carried out by lecturers and students of the Business Administration Study Program, Faculty of Social and Political Sciences, HKBP Nommensen University, Medan, Postgraduate Students of the Faculty of Economics, University of North Sumatra in collaboration with the Regional Management Board (DPD) of MARTABE North Sumatra, located at Jl. Until No. 260 Medan, MARTABE North Sumatra is a community that contributes ideas to develop North Sumatra Province in terms of creativity, community innovation as Martabe members to improve the household economy. This Community Service (PKM) was carried out with the aim of empowering the community in the MARTABE North Sumatra community as members. Through this PKM, the community as MARTABE members are given empowerment through training on how to process Andaliman raw materials with various other mixed ingredients so that they can be accepted by the market as quality drinks. This program is expected to be a sustainable solution for increasing the added value of Andaliman through processing it into functional beverage products. With strong processing and marketing skills, the community will achieve increased income and economic independence. Downstreaming andaliman into ready-to-drink juice is not simply a technical process, but a multidimensional intervention that combines food science, microeconomics, community empowerment, and marketing strategies. The program's success depends on an integrated approach: scientific product validation, human capacity building, a realistic business model, and regulatory compliance. With this foundation, this Community Service (PKM) program has the potential to generate tangible and sustainable economic impact for the MARTABE community members in North Sumatra
Business Model Innovation in the Digital Ecosystem: The Role of Transformation, Readiness, and Digital Inclusion for Sustainable Economic Growth SUNDAY ADE SITORUS; Sitorus, Sunday Ade; Siagian, Nalom; Steven, Orlando
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 9 No. 2 (2025): July - December Volume
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v9i2.3808

Abstract

The rapid acceleration of digital transformation has changed the business landscape worldwide, but micro, small, and medium enterprises (MSMEs) in developing regions continue to face structural gaps in digital readiness and inclusion. In Medan, Indonesia, where MSMEs are the backbone of the economy, limited digital adoption and uneven readiness hinder their ability to maintain competitiveness and contribute to inclusive economic growth. This phenomenon highlights the importance of analysing how digital transformation variables interact with innovation processes and collaborative ecosystems to generate sustainable economic outcomes. The objective of this study is to investigate the indirect effects of digital readiness, digital inclusion, and digital transformation on sustainable local economic development through the dual mediation of innovation business models and ecosystem business models. Using an explanatory quantitative design, data were collected from 200 SMEs in Medan that had been involved in digitalisation for at least two years. Structural Equation Modelling–Partial Least Squares (SEM-PLS) was applied to test the proposed Digital Ecosystem Innovation Model (DEIM). The results show that digital readiness, inclusion, and transformation do not have a direct effect on sustainable economic growth. Instead, their impact becomes significant when mediated by innovation and ecosystem business models. Digital readiness strongly drives innovation, while digital inclusion enhances both innovation and ecosystem collaboration. Furthermore, the ecosystem business model emerges as the strongest predictor of sustainable local economies, highlighting the importance of coordinated value creation among stakeholders. This study concludes that digital transformation should not be viewed as an end goal, but rather as a systemic process requiring business model adaptation and the development of collaborative ecosystems. This research contributes theoretically by expanding the Technology–Organisational Environment (TOE) framework through the DEIM model, integrating readiness, inclusion, and innovation into a holistic approach. Practically, this research provides policy insights to improve the resilience of MSMEs through digital literacy, innovation capacity, and cross-sector collaboration.
Implementation Of Strategies Towards Problem Credit Settlement at PT. BPR Laksana Abadi Sunggal Medan Sarumaha, Pontianus P; Farasi, Tri Sastraman; Zega, Hesti Mariani; Hutagalung, Feby Vantina; Siagian, Nalom; Rajaguguk, Patricia Herpayanti
International Journal of Community Service (IJCS) Vol. 4 No. 2 (2025): July-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijcs.v4i2.1639

Abstract

This internship was carried out by students of the Business Administration Study Program, Faculty of Social and Political Sciences, HKBP Nommensen University Medan, at the branch office of PT. Laksana Abadi Sunggal People's Economic Bank (BPR), located at Jl. Mustafa No. 58, Medan, North Sumatra. This bank focuses on serving the local community as well as Micro, Small, and Medium Enterprises (MSMEs), with its main function being to collect funds from the public and redistribute them in the form of credit. The internship aims to identify the factors that contribute to non-performing loans among the customers of PT. BPR Laksana Abadi Sunggal, to analyze the strategies and measures implemented by the bank, and to identify the challenges encountered in the process of resolving problematic loans, along with finding appropriate solutions. Through this internship, students of the Business Administration program are given the opportunity to learn and understand the procedures for resolving non-performing loans.This internship activity is expected to serve as a sustainable effort to enhance students' knowledge regarding problematic credit. By conducting their internship at PT. BPR Laksana Abadi Sunggal, students gain increased understanding of non-performing loans. The success of this internship depends on an integrated approach. Based on this foundation, the internship program at PT. BPR Laksana Abadi Sunggal has the potential to provide significant benefits for students in understanding credit resolution processes and to contribute to strengthening the financial stability of PT. BPR Laksana Abadi Sunggal
IMPLEMENTASI GOOD CORPORATE GOVERNANCE DI PT. MEDAN RAYA PERKASA Gulo, Nifarius; Rajaguguk, Particia Herpayanti; Siagian, Nalom
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 1 (2026): 2026 Januari
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i1.600

Abstract

During the internship at PT. Medan Raya Perkasa, the author gained experience in understanding something in the world of work, especially in the business administration department and legal division. During the internship, the author carried out various activities during the internship such as preparing documents, filing letters, calculating taxes, preparing minutes of handover of houses/properties until the author was involved in the process of handover of houses/properties, the author learned the procedures in the house agreement process, the process of purchasing a house through a mortgage, the process for binding a sales and purchase agreement (PPJB). This experience helped improve the author's skills, especially in the business administration department, responsibility, and adaptability in a professional environment. From the author's observations of the implementation of Good Corporate Governance (GCG) at PT. Medan Raya Perkasa, it has been running well through the five (5) main principles of GCG, namely transparency, accountability, responsibility, independence, and fairness.
The Influence of Creativity on Welfare Through Self-Efficacy in the Lake Toba Area of Samosir District Nalom Siagian; Darma Manalu; Artha Lumban Tobing; Natalia E Sihombing; Jhonson Pasaribu
Jurnal Penelitian Pendidikan IPA Vol 10 No SpecialIssue (2024): Science Education, Ecotourism, Health Science
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10iSpecialIssue.7803

Abstract

This research aims to analyze the influence of creativity, business interest and self-efficacy on community welfare in the Lake Toba area of Samosir Regency as a tourist attraction, using IBM AMOS path analysis with a sample of 200 people spread across nine sub-districts. This research uses primary data and secondary data collected using the Liskert scale and field observations. The results of the research show that creativity has a direct effect on community welfare, creativity has a direct effect as evidenced by the value (p) = 0.000 < 0.05. Self-efficacy is able to mediate creativity to improve welfare with the result t = 13.15092246 > t table (0.05; 200-4) = 1.972141. Therefore, the first, second and sixth hypotheses in this research can be accepted. Business interests have a direct influence on community welfare. This can be proven by the value (p) = 0.000 < 0.05 while business interest on self-efficacy has no effect with value (p) = 0.34 > 0.05 and self-efficacy is unable to mediate business interest to improve community welfare with calculated t value = -0.93118348 < t table (0.05; 200-4) = 1.982597 then the third hypothesis is accepted while the fourth hypothesis and the seventh hypothesis are rejected.
The Influence of Education and Training on Employee Career Development at PT. Asam Jawa Medan Sijabat, Hegy Maylisa; Siagian, Nalom; Pasaribu, Vera A. R.
AS-SABIQUN Vol 8 No 2 (2026): MARET
Publisher : Pendidikan Islam Anak Usia Dini STIT Palapa Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36088/assabiqun.v8i2.6092

Abstract

Driven by the scarcity of empirical studies on specific competency determinants in the plantation industry, this study examines the impact of education and training on career advancement at PT. Asam Jawa Medan. Initial observations revealed a mismatch between employees’ educational qualifications and job requirements, as well as inconsistency in the implementation of training programs. Adopting a quantitative design, the study involved 52 respondents selected through purposive sampling, with data collected via structured questionnaires and analyzed using multiple linear regression in SPSS. The results show that both education and training have a positive and significant effect on career development, and that their combined influence explains 50.5% of the variance in employees’ career growth. These findings align with established human resource management theories and confirm that enhancing the quality of education and the effectiveness of training initiatives is critical for supporting career mobility in the plantation sector. The study concludes that organizations should raise recruitment standards, strengthen technical training, and implement transparent promotion systems to better align competencies with career pathways. Theoretically, the research contributes to the human resource management literature on career development, while practically it offers guidance for HR policy refinement and identifies avenues for future research on additional determinants such as work motivation, leadership, and organizational culture.
Co-Authors Adanan Silaban Agnes Paska Asima Hasibuan Hasibuan Agustine Gloria Simbolon Anasthasya Br Gultom Anggresia, Feni Artha Lumban Tobing Artha Lumban Tobing Axido sihombing Banjarnahor, Henok Maruba Berutu, Lasriani Br Pelawi, Karina Mega Liasta Cyndia Audria Sianturi CYNDIA AUDRIA SIANTURI Dachi, Yahya Liok Daeli, Giver Surya P Dalimunthe, Ritha F. Damanik, Rama Yanti Dames Simbolon Daniel Pakpahan, Daniel Darma Manalu Darma Manalu Darma Manalu Darma Manalu Degodona, L. Primawati Deskarnial Zagoto Dhea Febryola Hutapea Dimpos Manalu Dino Simbolon Dio Hutasoit Duha, Pelayaran Ela R Limbong, Ida Elfitri Novita Nasution Emi Dewi Susanti Entin Tamaro Hutajulu Erlina Erlina Farasi, Tri Sastraman Gea, Silvia Decmerry Natalia Gita Jelita Dabukke Gulo, Ellenvis Gulo, Nifarius Gultom, Dona Esra Mariana HALAWA, DARMAN KASIH Halawa, Darmanius Hasibuan, Elfirianti Herlina Manullang Hisar Siregar Hondo, Wantri Hutagalung, Feby Vantina Hutapea, Wida Hutapea, Wilda Vionasari Imelda Bintang Kasih Situmorang Irentina Sinaga Irfan Simbolon Jhonson Pasaribu Jhonson Pasaribu Johan Sidebang Johnson Pasaribu Jonson Rajagukguk Karo, Jani Putri Nasrani Br Kepler Sinaga Limbong , Ida Ela R Lubis, Rut Onike Lumbantoruan, Adi Putra Manalu, Maria Nova Juliana Marbun, Budiman Maringan Panjaitan Martha Cristina Br. Panjaitan Medrofa, Daud Melinda, Yola Riska Misefa Harefa Monica Pardosi Monica sinaga Nahampun , Srivianita Nainggolan, Alexandre Wilhem Napitupulu, Lenni Natalia E Sihombing Natalia E Sihombing Nenni Triana Sinaga Nurliani Manurung Okto Egia Pane, Vitria Panjaitan, Hana Maria Pardosi, Fitri Apriani Patricia Herpayanti Patricia Herpayanti Rajaguguk Patricia Herpayanti Rajagukguk Pransisko Purba Purba, Putri Damai Yanti Putri Laurensia Lumbantoruan Rajaguguk, Particia Herpayanti Rajaguguk, Patricia Herpayanti Rencina Rencina, Rencina Renhad Tambunan Ridhon MB Simangunsong Risnauli Sihombing Roida Nababan Rossy Perwarissa Marpaung Sarumaha, Pontianus P Sarumaha, Pontianus P. Sepman Teguh zega Siagian, Abigail Ayumi Siagian, Grace Angelia Julieta siagian, lasma Siagian, Theresia Mastiur Ningsih Sianturi, Charles M Sianturi, Irvan Sudarto Sianturi, Risnawati Sihombing, Natalia Sihombing, Natalia E. Sihombing, Natalia E. T. Sihombing, Natalia E.T. Sihombing, Natalia ET Sijabat, Hegy Maylisa Simangunsong, Ridhon Simangunsong, Ridhon M B Simangunsong, Ridhon MB Simanjuntak, Diana Kristina Simanjuntak, Natasya Stevani Simanjuntak, Sabriana Royani Simatupang, Junianto P. Sinaga, Febrianti Sinaga, Intan Octavianty Sinaga, Irentina Sinaga, Wirna Sinaga, Yolanda Febrianti Br Siregar, Ardina Ella Putri Siregar, Nia Astuti Sitanggang, Ade Adryana Putri Sitanggang, Sammer Andreas Sitio, Sisiang Riani Saragih Sitohang, Fani Anastasia Sitorus, Lampola Sitorus, Lampola P. Situmorang, Imelda Bintang Kasih Steven Jordan Siallagan STEVEN, ORLANDO Sunday Ade Sitorus Suryani Sihombing Suwardi Lubis Tanjung, Ayu Andira Tarigan, Dodi Evrata Theresia Mastiur Ningsing Siagian Tobing , Artha Lumban Tobing, Artha Tobing, Artha L Tumorang, Citra Agustina Br Vera A.R. Pasaribu Waruwu, Poppy Efrida Yohana Kristin Hutabarat Yola Riska Melinda Yusuf Arnawi Silaban Zagoto, Deskarnial Zebua, Ayub Cristoper Zega, Ellen Gracia Zega, Hesti Mariani Zega, Historisman Zega, Ronaldo