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Measuring Collaborative Maturity in Human–AI Work: Development and Validation of the CIQ Scale Andreas Raditya; Thomas Stefanus Kaihatu; Timotius FCW Sutrisno
Inkubis : Jurnal Ekonomi dan Bisnis Vol. 8 No. 1 (2026): INKUBIS Jurnal Ekonomi Dan Bisnis
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/inkubis.v8i1.188

Abstract

Background: Collaboration has emerged as an essential capability because it helps us achieve effective collective performance  something we are now doing more often in digital and cross-functional organizations. Although the collaborative activities are becoming more intense, a variety of inconsistencies remain in terms of outcomes given the differences in shared cognition, interaction quality, and role integration between human beings and artificial intelligence (AI). This gap signifies the necessity of a holistic measurement tool that is able to quantify collaborative maturity in human–AI integrated workflows. Objectives: This paper aims to develop and validate the collaborative intelligence quotient (CIQ) scale as a supporting diagnostic construct for measuring the collaborative maturity of human–AI integrated workflows in the diverse property development and integrated township sector in Indonesia. Methods: A scale-development protocol was conducted using a purposive sample of 32 managerial practitioners in Indonesian property firms. Dimensionality, reliability, and convergent validity were examined sequentially using EFA followed by CFA. Results: The EFA suggested a four-factor structure, and the CFAs conducted for further purification led to a relatively simple measurement model with three latent dimensions (Adaptive CoLearning; Cognitive Synchronization & Fluency Interaction; Human-AI Complementary Intelligence) and nine out of eleven indicators. The final model showed adequate internal consistency and convergent validity. Conclusion: CIQ is a psychometrically reliable tool to systematically chart organizational collaborative maturity in utilizing AI for teamwork, and it could serve as an end-to-end foundation on which subsequent structural testing and capability scaling may be operationalized.
Optimization of the CIDT Model in the MSME Program of the Rokan Hulu Regency Chamber of Commerce and Industry Alfa Syahputra; Burhan Bungin; Thomas Stefanus Kaihatu; Christina Widya Utami; Liliana Dewi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3535

Abstract

With the advancement of time, the programs within the Chamber of Commerce and Industry need to be reconstructed to be more relevant and adaptive to digitalization challenges. The Chamber of Commerce and Industry (Kamar Dagang dan Industri/KADIN) plays a crucial role in supporting SMEs’ growth, yet several obstacles hinder its optimization in Rokan Hulu. Issues such as weak synergy between the chamber of commerce and industry and the local government, overly idealistic policies, lack of attention to small traders, and minimal government involvement in empowering SMEs need urgent solutions. This study aims to explore how the chamber of commerce and industry program reconstruction can optimize digital marketing for SME economic growth in Rokan Hulu. Using the Complexity of Innovation Diffusion Theory as an analytical framework, this qualitative research employs literature review and phenomenological approaches. The findings suggest that strategic reconstruction through competitive selection, digital business incubation, and stakeholder collaboration can enhance SME competitiveness, ensuring sustainable regional economic growth through digital technology adoption.
Dynamic Capabilities, Technological Capability, and Green Innovation Performance in Indonesian Manufacturing Industries Halek Mu’min; Thomas Stefanus Kaihatu; Denny Bernardus
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3736

Abstract

Manufacturing industries face increasing pressure to adopt green innovation to balance environmental sustainability and competitive performance, particularly in developing economies like Indonesia. This study investigates how dynamic capabilities, influenced by market dynamics and moderated by technological capabilities, green innovation performance in Indonesian manufacturing firms. The research aims to examine the relationships among these variables and their impact on sustainable outcomes. A cross-sectional, multi-informant survey was conducted with 250 manufacturing firms in Indonesia, using validated scales to measure market dynamics, dynamic capabilities, technological capabilities, and green innovation performance. Data were analyzed using Partial Least Squares Structural Equation Modelling. The findings confirm that dynamic capabilities and technological capabilities significantly enhance green innovation performance, with market dynamics acting as a strong antecedent to dynamic capabilities. However, the moderating effect of technological capabilities is weak, likely due to Indonesia’s infrastructural and regulatory constraints. This study concludes that Indonesian manufacturing firms can improve green innovation by strengthening dynamic capabilities and investing in technological infrastructure, despite local challenges. These findings offer insights for managers and policymakers to foster sustainable practices in developing economies.
Analisis Pengaruh Service Quality dan Product Quality Terhadap Customer Loyalty dengan Customer Satisfaction Sebagai Mediator pada Percetakan CV. Citra Mentari, Malang Muhammad Fajar Amrullah; Thomas Stefanus Kaihatu
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 5 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i5.9141

Abstract

Era globalisasi saat ini, perkembangan dunia usaha mengalamai persaingan yang cukup signifikan. Banyak faktor yang memperngaruhi kemajuan dunia bisnis saat ini. Media cetak merupakan salah satu alat pemasaran yang sampai saat ini masih menjadi alternatif yang digunakan oleh berbagai perusahaan untuk menunjang strategi pemasarannya, seperti brosur, katalog, poster, flayer, dan lainnya. CV Citra Mentari Malang merupakan perusahaan yang bergerak pada percetakan offset ini berdiri pada tahun 2007 di Malang, kota Malang merupakan kota pendidikan dan banyak Lembaga pendidikan terutama perguruan tinggi seperti Universitas Brawijaya, Universitas Negeri Malang, Universitas Muhammdiah Malang, dll. CV. Citra Mentari Malang memiliki kegiatan produksi seperti pecetakan brosur, percetakan dokumen, penjilidian dokumen, fotocopy document, percetakan offset, percetakan pamflet, percetakan benner, dan lainnya. Jumlah sampel dalam penelitian ini sebanyak 96 responden yang merupakan konsumen pada pada CV. Citra Mentari Malang. Metode survei dengan pembagian kuesioner secara online melalui google form digunakan dalam penelitian ini untuk melakukan pengambilan sampel. Metode pengambilan sampel menggunakan non-probability sampling. Hasil pada penelitian ini menunjukkan bahwa terdapat pengaruh Service Quality Dan Product Quality Terhadap Customer Loyalty Dengan Customer Satisfaction Sebagai Mediator Pada Percetakan Cv. Citra Mentari, Malang.
PEMBERDAYAAN MASYARAKAT MELALUI PENINGKATAN ATRAKSI WISATA BUDAYA DAN PRODUK KULINER LOKAL DI DESA PENIWEN, MALANG Hari Minantyo; Thomas S Kaihatu; Devina Irtanto; I Dewa Gde Satrya
Jurnal Terapan Abdimas Vol. 11 No. 1 (2026)
Publisher : UNIVERSITAS PGRI MADIUN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25273/jta.v11i1.23185

Abstract

Abstract. Peniwen Village, located in Kromengan Sub-district, Malang Regency, East Java province, through its tourism awareness group (Pokdarwis “Gesang Selaras”), possesses a unique cultural tourism potential rooted in the Christian of Jawi Wetan tradition (GKJW / Gereja Kristen Jawi Wetan), which is rarely found in other regions. However, this potential has not yet been optimally managed, both in terms of cultural attraction management and supporting product development. This community service program applied a participatory action research approach through training, mentoring, and hands-on practice with members of Pokdarwis and local villagers. The implication of this activity is the learning experience of the Peniwen Tourism Village community in increasing their insight and skills for the progress of the village. The activities consisted of: (1) strengthening the management capacity of cultural village tourism based on the Christian of Jawi Wetan tradition through workshops and simulations of cultural attraction management, and (2) conducting training on local food processing innovations to produce three value-added new products such as shredded meat (abon), dumplings (siomay), and jerky (dendeng) as complementary attractions and entrepreneurial opportunities. The results indicated an improvement in the capacity of Pokdarwis to design cultural tourism attractions that are more systematic, engaging, and educational for visitors with measurable indicators, namely the creation of a more effective travel pattern for cultural tourism in Peniwen Village. Furthermore, the community successfully developed innovative local food products with higher economic value and potential as signature souvenirs of Peniwen Village. This program not only reinforced the village’s cultural identity but also created opportunities for economic diversification through the synergy of cultural tourism and local product development.   Abstrak. Desa Peniwen, Kecamatan Kromengan, Kabupaten Malang, Propinsi Jawa Timur, melalui Pokdarwis Gesang Selaras, memiliki potensi wisata budaya yang unik karena berbasis pada tradisi religi Kristen Jawi Wetan (GKJW / Gereja Kristen Jawi Wetan) yang jarang ditemui di daerah lain. Namun, pengelolaan potensi ini belum optimal, baik dalam manajemen atraksi budaya maupun dalam pengembangan produk pendukung pariwisata. Kegiatan pengabdian masyarakat ini menggunakan pendekatan participatory dengan metode pelatihan, pendampingan, dan praktek langsung bersama anggota Pokdarwis dan masyarakat desa. Nilai implikatif dari kegiatan ini adalah, pengalaman pembelajaran masyarakat Desa Wisata Peniwen dalam meningkatkan wawasan dan keterampilan diri mereka untuk kemajuan desa. Tahapan kegiatan meliputi: (1) penguatan kapasitas manajemen desa wisata melalui workshop dan simulasi pengelolaan atraksi budaya; serta (2) pelatihan inovasi olahan pangan berbahan lokal menjadi tiga produk unggulan baru berupa abon, siomay, dan dendeng sebagai penunjang daya tarik wisata sekaligus peluang usaha masyarakat. Hasil kegiatan menunjukkan peningkatan kemampuan Pokdarwis dalam merancang atraksi wisata budaya berbasis kearifan lokal yang lebih sistematis, menarik, dan memiliki nilai edukasi bagi pengunjung dengan indikator terukur yakni terciptanya travel pattern wisata budaya Desa Peniwen yang lebih efektif. Selain itu, masyarakat berhasil menghasilkan inovasi produk pangan lokal yang berpotensi dipasarkan sebagai oleh-oleh khas Desa Peniwen. Kegiatan ini tidak hanya memperkuat identitas budaya desa, tetapi juga membuka peluang diversifikasi ekonomi masyarakat melalui sinergi antara pariwisata budaya dan pengembangan produk lokal.
Digital Technology and Firm Performance in IT Services: The Mediating Role of Technology Value Customization Romy Pramono; Thomas Stefanus Kaihatu; Denny Bernardus; Halek Mu'min
Journal of Economics, Entrepreneurship, Management Business and Accounting Vol 4 No 4 (2026): Volume 4, Issue 4, July 2026
Publisher : CV. Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/jeemba.v4i4.1583

Abstract

Purpose – This study examines whether Technology Value Customization (TVC) mediates the effects of Digital Technology (DT), Dynamic Capability (DC), and Customer Orientation (CO) on Firm Performance (FP) in Indonesia's IT services industry, drawing on Dynamic Capability Theory and Service-Dominant Logic. Design/Methodology/Approach – Data from 240 IT service firms in Jakarta, Surabaya, and Bandung were collected via a seven-point Likert questionnaire and analyzed using PLS-SEM (5,000-subsample bootstrapping), Necessary Condition Analysis (NCA), and Confirmatory Tetrad Analysis. Findings/Results – DT and DC had no significant direct effect on FP, while CO's direct effect and all paths to and from TVC were significant. The DT-FP and DC-FP relationships showed statistically significant indirect-only associations via TVC (consistent with, though not definitive proof of, full mediation per Zhao et al., 2010), while CO-FP showed a complementary partial-mediation pattern; NCA identified CO, DT, and TVC as necessary conditions for FP, while DC was not. Originality/Value – TVC offers a plausible mechanism reconciling prior inconsistent findings on technology's direct effect on performance, integrating Service-Dominant Logic with Dynamic Capability Theory. The key implication is that technological resources drive performance only when customized into customer-relevant value.
From Relational Care Quality to Digital Health Literacy: The Mediating Role of Patient Engagement and Moderating Role of Patient Satisfaction Made Santika; Thomas Stefanus Kaihatu; Timotius Febry Christian
Journal of Economics, Entrepreneurship, Management Business and Accounting Vol 4 No 5 (2026): Volume 4, Issue 5, September 2026
Publisher : CV. Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/jeemba.v4i5.1707

Abstract

Purpose – Indonesian regional hospitals face pressure to expand digital health services, yet whether patient engagement builds the digital literacy needed to use them, and under what conditions, remains untested. This study examined whether perceived care continuity, practitioner communication, and perceived empathic care predict patient digital literacy directly and indirectly through patient engagement, and whether patient satisfaction moderates the engagement-to-digital-literacy path. Design/methodology/approach – This study used partial least squares structural equation modeling (PLS-SEM) on data from 400 patients across three Type B hospitals in Makassar, Indonesia. Finding/Results – All three relational care quality constructs significantly predicted patient engagement (R² = .499), which significantly predicted digital literacy (β = .531, R² = .475). Care continuity and communication retained significant direct effects on digital literacy, while empathic care operated entirely through engagement. Patient satisfaction alone did not predict digital literacy, but its interaction with engagement was significant (β = .238), nearly tripling the effect from β = .293 among less-satisfied patients to β = .769 among more-satisfied patients. Confirmatory tetrad analysis supported the reflective measurement model, and reliability and validity criteria were met. Originality/Value – Findings suggest patient engagement functions as a developmental pathway to digital literacy, conditional on satisfaction, offering hospital managers a sequencing rationale for pairing digital-service rollouts with service-quality improvement.
Determinants of Patient Trust in Public Hospitals: The Mediating Role of Perceived Service Quality Mirna Fauziah Lailly; Thomas Stefanus Kaihatu; David Sukardi Kodrat
Journal of Economics, Entrepreneurship, Management Business and Accounting Vol 4 No 5 (2026): Volume 4, Issue 5, September 2026
Publisher : CV. Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/jeemba.v4i5.1709

Abstract

Purpose – This study examines whether Perceived Service Quality (PSQ) mediates the effects of Professional, Competency, Facility, and Government on Patient Trust among patients of public general hospitals (RSUD) in Indonesia, drawing on Service Quality Theory, Organizational Trust Theory, and the Structure-Process-Outcome framework. Design/methodology/approach – This study employed a positivist, cross-sectional survey design with a seven-point Likert questionnaire administered to 350 patients of public general hospitals (RSUD) in Indonesia, analyzed using PLS-SEM with 5,000-subsample bootstrapping, Confirmatory Tetrad Analysis (CTA-PLS), the Cross-Validated Predictive Ability Test (CVPAT), Importance-Performance Map Analysis (IPMA), and Necessary Condition Analysis (NCA). Finding/Results – Based on 350 valid respondents, eleven of thirteen hypotheses were supported: seven of nine direct paths (H1, H4–H9) were significant, while Professional→Trust (H2) and Facility→Trust (H3) were not; all four mediation paths (H10–H13) were significant, with Perceived Service Quality fully mediating the Facility and Professional effects and partially mediating the Competency and Government effects. The model explained 68.8% of the variance in Patient Trust (R²) and outperformed a naive linear-model benchmark in the Cross-Validated Predictive Ability Test (CVPAT). Originality/Value – The study positions Perceived Service Quality as an explicit mediator reconciling mixed prior evidence on whether individual service-quality dimensions exert a direct effect on patient trust, extending single-dimension findings to Indonesia's public hospital system.
Market Sensing, Health Consciousness Alignment, and Marketing Performance: A Moderated Mediation Model Yosia Tutus Angriawan Jaya Diningrat; Thomas Stefanus Kaihatu; Denny Bernardus; Halek Mu'min
Journal of Economics, Entrepreneurship, Management Business and Accounting Vol 4 No 5 (2026): Volume 4, Issue 5, September 2026
Publisher : CV. Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/jeemba.v4i5.1728

Abstract

Purpose – Market sensing capability shows inconsistent effects on marketing performance across prior SME studies, including Indonesia's herbal medicine sector, where firms hold rich biodiversity-based knowledge yet underperform commercially. This study tests value co-creation capability as the mediator reconciling these conflicting findings, with digital engagement capability as a boundary condition. Design/methodology/approach – Data from 300 herbal SME owners and managers in East Java were analyzed with PLS-SEM in SmartPLS 4, complemented by CTA-PLS, the cross-validated predictive ability test (CVPAT), importance-performance map analysis, and necessary condition analysis (NCA). Finding/Results – Market sensing capability and health consciousness alignment significantly strengthened value co-creation capability (β = 0.420, 0.344; p < .001), which significantly predicted marketing performance (β = 0.483, p < .001) and complementarily (partially) mediated market sensing capability's effect on marketing performance while fully mediating health consciousness alignment's effect. Digital engagement capability had no direct effect but significantly strengthened the co-creation-to-performance path (β = 0.090, p = .003). CVPAT confirmed predictive superiority over a naive benchmark throughout and over a linear benchmark for marketing performance and the overall model; NCA identified value co-creation capability as the strongest necessity condition. Originality/Value – The findings offer one plausible explanation for a documented contradiction in the SME literature, consistent with value co-creation capability, rather than an unstable sensing effect, accounting for divergent prior results in this sample, and giving herbal SME managers an evidence-based investment priority.
Intuitive Cognitive Competence Among Indonesian Investors: A Simulation-Based Methodological Demonstration of a Proposed Scale-Development Protocol Karina Enny Agustina; Thomas Stefanus Kaihatu; Tommy C. Efrata
Journal of Economics, Entrepreneurship, Management Business and Accounting Vol 4 No 5 (2026): Volume 4, Issue 5, September 2026
Publisher : CV. Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/jeemba.v4i5.1826

Abstract

Purpose – Indonesian retail investing has grown sharply (KSEI, 2025), yet research centers on financial literacy, leaving intuitive judgment unmeasured. This paper proposes Intuitive Cognitive Competence (ICC), a latent construct capturing experience integration, pattern recognition, and adaptive execution, and demonstrates its scale-development protocol via simulation. Design/methodology/approach – Fifteen items across three dimensions were tested on two independent synthetic samples (exploratory N = 50; confirmatory N = 200) from a fully specified population model, avoiding same-sample circularity. Retention used minimum-residual EFA with Promax rotation, cross-checked against parallel analysis, Velicer's MAP, and a Monte Carlo recovery check. Finding/Results – EFA recovered the three-factor structure (KMO = 0.895; common variance = 59.4%); parallel analysis was more conservative than MAP and the eigenvalue rule at N = 50 (4.3% vs. 83.0-92.0% correct recovery). One item was removed for low communality. The refined 14-item model outperformed a one-factor alternative (CFI = 0.759 vs. ≈1.00; RMSEA = 0.155 vs. 0.000), with strong convergent (AVE = 0.58-0.65) and discriminant validity (Fornell-Larcker; HTMT < 0.71). A second-order model showed equivalent fit. Originality/Value – This demonstration offers a fully specified item pool, documented data-generating process, and rigorous EFA-CFA protocol, ready for field-data redeployment toward a validated ICC model.
Co-Authors Abdul Kholick Adrie Oktavio Agung Hariyanto Agung Hariyanto Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Alfa Syahputra Amrullah, Muhammad Fajar Andreas Raditya Aria Ganna Henryanto Astrid Kusumowidagdo Azizurrohman, Muhammad Burhan Bungin Christian Herdinata Christina Whidya Utami Christina Widya Utami Damelina B. Tambunan Darmawan, Esther David Sukardi Kodrat Denny Bernardus Devina Florentina Devina Irtanto Dewa Gde Satrya Dewa Gde Satrya Dewi Chandra Dewi Mustikasari Immanuel Dwi Anna Kristanti Dyah Kusuma Wardhani Dyah Kusuma Wardhani Ellen Lawrencia Yahya Endo Wijaya Kartika Endo Wijaya Kartika Endo Wijaya Kartika Enny Istanti Fahmi Jaya Yulfiansyah Fazar Abdul Razaq Febry, Timotius Fransisca Laurentinus Fulgentius Danardana Murwani Giovani Gutama Graciana Eveline Andriani GS , Achmad Daengs Halek Mu&#039;min Halek Mu’min Hanifah, Haniruzila Hardjono, Retno Kusumastuti Hari Minantyo Harwin Sukamto Heriyanto, Carolina I Dewa Gde Satrya Widyaduta Jeremy Lauren Mahendra Junaedy, Agoes Karina Enny Agustina Karina Enny Agustina Kezia Victory Purwadi Laij Victor Effendi Lazuardi, Mohammad Isma Lexi Pranata Budidharmanto Liana Liana Liliana Dewi Made Santika Malik Cahyadin Melania Rahadiyanti Meliana Christianti Hermanto Mirna Fauziah Lailly Muh. Ilham Kholid muhammad aluf ma' lufie Muhammad Fajar Amrullah Muhammad Naqib Abdullah Nasution, Ali Napiah Natalia, Jennifer Nusantara, Muhammad Akhva Aulia Olivia Tjandra Paundra Hanutama Praditya, Dhemas Arya Praditya Purwadi, Kezia Victory Putra Utama, I Putu Indra Ariestha Rakha Hendra Maryanto Rendy Soewitoardjo Rizki Adityaji Riznika, Irzal Rizqi, Osama Romy Pramono Samuel Sutanto Satria, Sandi Shienny Megawati Sutanto SHOLIHAH, RIFATUS Siahainenia, Johan Pratama sisca soetanto Sundring Pantja Djati Suryadi Kusniawan Susilo, Clarissa Sutanto, Verrell Sutrisno, Timotius F. C. W. Sutrisno, Timotius FCW Swari, Ida Ayu Indira Teofilus Teofilus Timotius Febry Christian Tjokro, Hadi Wijaya Tommy C. Efrata Tommy C. Efrata Toreh, Fabio Ricardo Tri Andjarwati, Tri Verina Wijaya Wahyudi Henky Soeparto Wendra Hartono Widya Arif Sofyan Kurniawan Wirasti, Norma Wirawan ED Radianto Yaser Arafat Yopy Junianto Yoseva Maria Pujirahayu Sumaji Yoshua Junarto Yosia Tutus Angriawan Jaya Diningrat Yulianto Suryo Adi