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All Journal International Journal of Public Health Science (IJPHS) Nurse Media Journal of Nursing JURNAL BISNIS STRATEGI Jurnal Pariwisata Pesona Kinerja Jurnal Kesehatan Masyarakat JURNAL ILMIAH MANAJEMEN & BISNIS Jurnal Administrasi Kesehatan Indonesia Jurnal Manajemen Kesehatan Indonesia POLYGLOT Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Pariwisata Jurnal Keperawatan Padjadjaran JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Manajemen Pemasaran JURNAL PENDIDIKAN TAMBUSAI JURNAL MANAJEMEN (EDISI ELEKTRONIK) JURNAL MANAJEMEN BISNIS Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal of Business Studies International Journal of Economics Development Research (IJEDR) Jurnal Untuk Masyarakat Sehat (JUKMAS) Enrichment : Journal of Management Jurnal Paedagogy Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Medical Scope Journal (MSJ) Ilomata International Journal of Social Science Jurnal Pengabdian kepada Masyarakat AICS Milestone: Journal of Strategic Management International Journal of Education, Social Studies, And Management (IJESSM) JURNAL ILMIAH GLOBAL EDUCATION International Journal of Applied Business and International Management Journal of International Conference Proceedings Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Journal of Economics and Management Scienties Journal of Ageing And Family JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Manajemen Maranatha Jurnal Kesehatan Masyarakat
Antonio, Ferdi
Universitas Pelita Harapan
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Transportation Other

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EVALUATING FACTORS INFLUENCING MEDICAL CHECKUP ADHERENCE IN PUBLIC SECURITY PERSONNEL USING IMPORTANCE-PERFORMANCE MAPPING (IPMA) METHOD Pramintasari, Erina; Tan, Pauline H. Pattyranie; Antonio, Ferdi
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 3 (2024): JMBI UNSRAT Volume 11 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i3.58426

Abstract

This study analyzing factors influencing adherence to medical checkups among public security personnel, focusing on variables such as Quality of Healthcare Delivery (QHD), Quality of Healthcare Personnel (QHP), Adequacy of Healthcare Resources (AHR), and Quality of Administrative Process (QAP), along with the mediating roles of Quality of Healthcare Environment (QHE) and Patient Satisfaction. A cross-sectional survey method was deployed, involving 185 respondents from security institutions who have experience undergo medical check-up in the institution clinics. Data analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and Importance-Performance Mapping Analysis (IPMA). The study found that QHD and QHP were the most importance factors of medical checkup adherence, while AHR and QAP had moderate importance. IPMA results revealed that, while healthcare delivery performed well and should be maintained, personnel quality needed improvement to boost adherence rates. The findings suggest that targeted improvements in healthcare personnel engagement and process efficiency could enhance compliance with medical checkups, ultimately contributing to better health outcomes for security personnel. This research provides actionable insights for healthcare administrators and policymakers, emphasizing the need to prioritize the quality of healthcare delivery and personnel in managing public security health effectively.
Importance Performance Map Analysis on Hospital Branding toward Hospital Choice Intention Wiyono, Stevie Pramudita; Antonio, Ferdi
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 13 No. 3 (2024): December 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v13i3.481

Abstract

The development of hospitals in Indonesia is increasing every year. Due to inevitable competition between hospitals, hospital management has to try to improve hospital branding, which can be an opportunity for hospitals to attract new patients and retain patients. In this study, brand benevolence, brand reliability, brand prestige, and brand sincerity were used in the Importance Performance Map Analysis (IPMA) analysis of hospital choice intention. IPMA analysis uses SmartPLS 4.0.9.6 software with online and offline survey data collection methods for all patients who have visited an Indonesia type C private hospital (>100 beds) in the last year. Data collection was carried out in April 2024, obtaining 292 respondents who met the predetermined inclusion criteria. The results show that brand benevolence and brand reliability are included in high importance and high performance, while brand prestige is included in high importance and low performance, which must be considered by hospital management. Meanwhile, brand sincerity is included in the low-importance and low-performance categories. Hospital management must pay attention to brand prestige, which can increase patient satisfaction and hospital revenue in the long term. The study contributes to the understanding of hospital choice intention by highlighting the importance of hospital branding in shaping patient decisions.
Hospital Management and Nurse Roles: A Case Study on Patient-Centred Care as a Key Driver of Efficiency at XYZ Hospital in Jakarta Haryanti, Elizabeth; Antonio, Ferdi
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 1 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i1.17920

Abstract

This research investigates the influence of nurses' roles and responsibilities on hospital operational efficiency and the provision of quality care, emphasizing patient centred care as a crucial fac-tor. The study was conducted at a Type C private hospital in Jakarta, with data gathered from 208 nurses possessing over one year of experience. The analysis was performed using SmartPLS®4. The findings reveal that enhancing patient safety, employing evidence-based practice, fostering patient centred care, exhibiting positive interpersonal behaviour, and implementing clinical governance significantly improve hospital operational efficiency. Furthermore, cognitive empathy was found to moderate the effects of evidence-based practice and patient-centred care on operational efficiency, exhibiting both positive and negative impacts. The research indicates that hospital operational efficiency strongly affects the quality of care, with higher nurse perceptions being associated with better quality outcomes. The model demonstrated moderate to strong explanatory power and substantial predictive relevance, underscoring its efficacy in elucidating and forecasting quality care delivery through hospital operational efficiency. These findings underscore the necessity of integrating patient centred care and cognitive empathy into nursing practices to enhance hospital efficiency and the quality of care provided.
ANTESEDEN DAN KONSEKUENSI BRAND EXPERIENCE SEKOLAH SWASTA: STUDI EMPIRIS PERILAKU SISWA SMA XYZ DI MEDIA SOSIAL [ANTECEDENTS AND CONSEQUENCES OF PRIVATE SCHOOL BRAND EXPERIENCE: AN EMPIRICAL STUDY OF XYZ HIGH SCHOOL STUDENTS' BEHAVIOR ON SOCIAL MEDIA] Suwu, Selvi Esther; Antonio, Ferdi
Polyglot Vol 20 No 1 (2024): JANUARY
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/pji.v20i1.6568

Abstract

Technology, especially the internet, is becoming the main platform and source of learning, so students understand more about the internet and social media and this can be an experience they feel so that it is likely to be expressed on social media. Schools can see opportunities to be able to attract consumer attention with the existence of experience stories about their schools (Brand Experience) on social media through the behavior of students who write them. The purpose of this study is to examine the influence of private school Brand Experience antecedents and their consequences on the behavior of XYZ High School students on social media. The research methodology is quantitative with 196 XYZ school respondents in South Tangerang, the data obtained is processed with SMART PLS ver 3. The results obtained are evidence of the influence of antecedents, namely positive Brand Identification on Brand Experience, resulting in consequences of student behavior that tells good things and promotions about XYZ schools (Advocacy Intention and EWOM) on social media. Bahasa Indonesia Abstrak Pandemi covid 19 membuat pembelajaran di sekolah yang biasa secara tatap muka menjadi online, sehingga untuk melakukannya memerlukan pengetahuan tentang teknologi dan mengakibatkan adanya penyesuaian bagi siswa juga sekolah. Teknologi terutama internet menjadi platform dan sumber utama pembelajaran, jadi siswa tambah mengerti tentang internet dan media sosial dan hal ini bisa jadi pengalaman yang mereka rasakan sehingga kemungkinan dituangkan di media sosial. Sekolah dapat melihat peluang untuk dapat menarik perhatian konsumen dengan adanya cerita pengalaman  mengenai sekolahnya (Brand Experience) di media sosial melalui perilaku siswa yang menuliskannya. Tujuan penelitian ini adalah ingin mengkaji pengaruh anteseden Brand Experience sekolah swasta dan konsekuensinya pada perilaku siswa SMA XYZ di media sosial. Metodologi penelitian ialah kuantitatif dengan 196 responden sekolah XYZ di Tangerang Selatan, data yang diperoleh diolah dengan SMART PLS ver 3. Hasil yang didapatkan adalah adanya bukti pengaruh anteseden yaitu Brand Identification yang positif terhadap Brand Experience sehingga menghasilkan konsekuensi perilaku siswa yang menceritakan hal baik dan promosi tentang sekolah XYZ (Advocacy Intention dan EWOM) di media sosial.
Multidimensional Analysis of Overall Service Quality in Aesthetic Clinics as a Predictor of Recommendation Intentions Norasiya, Milka Anisya; Antonio, Ferdi
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 6 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v4i6.6869

Abstract

This study investigates the impact of overall service quality on patient satisfaction and their intention to recommend aesthetic clinics, emphasizing the role of six quality dimensions measured as a higher-order construct (HOC). Understanding the influence of comprehensive service quality is crucial in aesthetic clinics, where patients seek more hedonic experiences rather than medical treatment. A survey was conducted among patients visiting aesthetic clinics, and Partial Least Squares - Structural Equation Modeling (PLS-SEM) with a disjoint two-stage approach was used to examine the relationships between the six reflective dimensions of service quality as lower order construct (LOC), namely technical, procedural, interactional, personnel, infrastructural, and social support with the outcomes of patient satisfaction and intention to recommend. The findings reveal the dimensionality of the service quality model in the aesthetic clinic context. In particular, overall service quality, measured as HOC, significantly influences patient satisfaction, which in turn positively affects the intention to recommend. Among the dimensions, technical quality and social support were critical in shaping patient perceptions and driving satisfaction. The model demonstrates robust explanatory and predictive power, with an R² value of 0.745 and Q²_predict of 0.679 for intention to recommend. A cross-validated predictive ability test confirms the model's predictive accuracy. Novel to this research is the comprehensive inclusion of quality dimensions, reflecting the complexity of service delivery in aesthetic clinics. The disjoint two-stage approach provides enhanced insights into the relative contributions of LOCs, highlighting technical quality, social support quality, and interactional quality as critical drivers of overall service quality. These findings offer actionable recommendations for managers to optimize service quality and encourage clinic recommendations.
Unlocking Economic Value in Healthcare: Applying Importance-Performance Mapping Analysis (IPMA) to Identify Key Drivers of Patient Satisfaction in Medical Check-Up Services Sidik, Nuraini; Antonio, Ferdi
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 6 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i6.7096

Abstract

Medical check-up services are essential for clinics to enhance patient satisfaction and loyalty. This study examines the effectiveness of the service quality model, encompassing infrastructural quality, interactional quality, outcome quality, procedural quality, and personnel quality, in measuring satisfaction with medical check-up services. A quantitative survey was conducted with patients, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Importance-Performance Map Analysis (IPMA) was applied to identify key indicators for improvement and areas of strength. This study obtained 211 respondents who had undergone medical check-ups, and questionnaires were distributed directly at the clinicThe results showed that outcome quality has the strongest influence on satisfaction (0.362), followed by procedural quality (0.242), while personnel quality had the weakest effect (0.121). The IPMA highlighted indicators of Outcome Quality 1 (comprehensive medical reports) and Procedural Quality 1 (efficient workflows) as priority areas for improvement, while Outcome Quality 2 (clear and understandable results) demonstrated high performance and importance, warranting continued focus. These findings suggest that improving clinical outcomes and streamlining procedural efficiency are crucial for enhancing satisfaction. The study provides practical recommendations for clinic managers to prioritize service improvements that align with patient expectations, thereby enhancing overall satisfaction and loyalty.
BRANDING IMPACT IN HOSPITALS Wuisan, Dewi; Bernarto, Innocentius; Bambang, Robertus Maria; Antonio, Ferdi; Aristo, Benny
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to explore the influence of hospital branding on patient perception, satisfaction, and loyalty. A strong hospital brand can enhance patient trust and satisfaction, which in turn increases patient loyalty. The material presented includes an introduction to the brand and its impact on the hospital. The participants included 104 individuals from all Siloam hospital group hospitals who hold managerial positions, including doctors and healthcare professionals. This result indicates the importance of effective brand management in the healthcare sector to achieve competitive advantage, with 90% of participants understanding this. These findings have practical implications for hospital managers in developing marketing strategies focused on brand building and strengthening.
Human Resource Planning in Building Employee Commitment Amidst the Challenges of Mental Health Issues Saksono, Lalang; Antonio, Ferdi; Sukirman, Sukirman; Lubis, Fatimah Malini; Santosa, Sonny
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.837

Abstract

Current issues in human resource management include various challenges and trends faced by companies today. This study aims to provide an understanding of the literature on human resource planning in building employee commitment amidst the challenges of mental health issues. This study uses literature research to realize the objectives of this study. The written sources used in this study certainly come from secondary data. The secondary data in question are written sources such as books, journals, articles, and research reports. The results of the study showed that Clark's theory explains that proper human resource planning will create good mental health, which has a positive impact on building employee commitment and efforts to balance work life with personal life, which can affect employee mental health.
PEMBERDAYAAN UMKM DALAM MEMAKSIMALKAN BRAND AWARENESS DI ERA DIGITAL Dicky Jhon Anderson Butarbutar; Ferdi Antonio; Ilfi Rahmi Putri; Muhamad Rusadi Letasado; Syamsul Hadi
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan pengabdian kepada masyarakat ini adalah sosialisasi pentingnya pemberdayaan usaha mikro, kecil, menengah (UMKM) di Indonesia dalam memaksimalkan brand awareness di era digital. Kegiatan pengabdian kepada masyarakat ini dilaksanakan secara online menggunakan aplikasi konferensi video dari Google yaitu Google Meet. Sasaran pengabdian kepada masyarakat ini adalah pelaku usaha mikro, kecil, dan menengah (UMKM) di Indonesia yang belum atau sudah terlibat dalam pemanfaatan digitalisasi. Kegiatan pengabdian kepada masyarakat ini menggunakan pendekatan sosialisasi. Sosialisasi ini membutuhkan data sekunder sebagai bagian pelengkap kegiatan, seperti sumber-sumber dari buku, jurnal, dan data pemerintahan. Kegiatan pengabdian kepada masyarakat ini menarik kesimpulan pentingnya brand awareness sebagai tingkat pengenalan dan ingatan konsumen terhadap suatu merek atau produk yang ditawarkan oleh pelaku usaha mikro, kecil, menengah (UMKM) di era digital. Langkah-langkah pemberdayaan usaha mikro, kecil, menengah (UMKM) dalam memaksimalkan brand awareness di era digital adalah tujuan dan target audiens, membangun identitas merek yang kuat, dan optimalkan media sosial.
Optimizing Enchanced Recovery After Caesarean Section (ERACS): an Important-Performance Mapping Analysis (IPMA) Approach Tansya Sushan Purnaningrum; Ferdi Antonio
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 2, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i2.9261

Abstract

Enhanced Recovery After Caesarean Section (ERACS) is an evidence-based, multidisciplinary approach aimed at accelerating postoperative recovery without compromising patient safety. This study employed a descriptive qualitative method through a narrative literature review. The findings highlight three key factors for successful ERACS implementation: clinical autonomy of obstetricians, which allows for more adaptive and patient-centered decisions; patient experience, supported by effective communication and involvement in decision-making; and hospital efficiency, including optimized scheduling, resource availability, and interprofessional collaboration. These components are interrelated and mutually reinforce ERACS outcomes. Recommendations include continuous training for healthcare providers, development of evidence-based clinical guidelines, and increased patient engagement.
Co-Authors Ade Andriani Renouw Adella, Adella Adhli, Yuma Luqman Andreas Chandra Santoso Andy Andy Annamaria Gabriela Anton Wachidin Widjaja Ariana, I Made Agus Aristo, Benny Asan, Sucipto Asep Hermawan Astika, Putri Austin, Ryan Bambang, Robertus Maria Betty Rahayu Boas Handoyo Christian, Joshua Christopher Noviandi Tupang Dicky Jhon Anderson Butarbutar Dinata, Freddy Djakasaputra, Arifin Elizabeth Haryanti Evi Untoro Fatimah Malini Lubis Febby Karissa Fitriani, Reni Fitriansyah, Fitriansyah Ginting, Magdalena Lestari Handoyo, Boas Harjono, Eko Ivan Henry Utama Putra I Made Agus Ariana Ilfi Rahmi Putri Innocentius Bernarto, Innocentius Jason Bustam Jason Jason Jordan Jeremy Josephine, Vania Joshua Christian Juliana Juliana Juliana Juliana, Juliana Karissa, Febby Kornelius, Stefani Mutiara Kresna Audito Larasati, Andini Lee, Jemimah Kezia Lia Kurnia Hartanti Marine Novita Meidy C. Elim Moksidy, Jevany Claudia Muhamad Rusadi Letasado Naomi Miryam Norasiya, Milka Anisya Pebriana, Regina Pramezwary, Amelda Pramintasari, Erina Pramono, Rudy Putri Astika Putri Utami Vallen Renaldo, Doddy Reno Prananditya Ashaf Ricca Ricca Ricca, Rica Ricca, Ricca Rio Alexandro Rocky Nagoya Roy G.A. Massie Roy Setiawan Sabrina O Sihombing Saksono, Lalang Santosa, Sonny Santoso, Anita Sevira Saputra, Muh Fauzan Satoto, Hari Hendriarti Selvi Esther Suwu, Selvi Esther Sembel, Jacquelinda Sandra Sidik, Nuraini Situmorang, Jimmy Muller Hasoloan sri sudiarti Sucipto Asan Sukirman Sukirman Sutanto, Eldaa Prisca Refianti Syamsul Ph.D M.A. Hadi Tan, Pauline H. Pattyranie Tansya Sushan Purnaningrum Theresia, Sherly Tiara, Karina Tjiptabudi, Vitta Waloni, Febryna Grace Maya Widiastuti, Annisa Zakia Wijaya, Reisa Melisa Wiyono, Stevie Pramudita Wuisan, Dewi Yusak Yusak