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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Media Informasi Manajemen Jurnal Ekonomi Modernisasi JAM : Jurnal Aplikasi Manajemen Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Alignment: Journal of Administration and Educational Management JOURNAL OF SCIENCE AND SOCIAL RESEARCH Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Darma Agung Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal Pengabdian kepada Masyarakat International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Terbuka Journal of Economics and Business SMBJ: Strategic Management Business Journal Jurnal Ekonomi dan Bisnis Digital (MINISTAL) International Journal of Humanities Education and Social Sciences Formosa Journal of Multidisciplinary Research (FJMR) Journal of Innovation Research and Knowledge Journal of International Conference Proceedings Asian Journal of Management Analytics International Journal of Business and Applied Economics (IJBAE) Neo Journal of economy and social humanities PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Ekonomi, Teknologi dan Bisnis Indonesian Journal of Advanced Research (IJAR) Riwayat: Educational Journal of History and Humanities Tuhenori: Jurnal Ilmiah Multidisiplin Proceeding Of International Conference On Education, Society And Humanity INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Nomico
Prihatin Lumbanraja
Fakultas Ekonomi, Jurusan Manajemen, Universitas Sumatera Utara Medan
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The Effect of Emotional Intelligence, Intrinsic Motivation, and Self-Efficacy on     Employee Contextual Performance Through Innovative Work Behavior at PT Bank Sumut Headquarters in Medan Nadia Putri Mulia; Prihatin Lumbanraja; R. Hamdani Harahap
Nomico Vol. 3 No. 9 (2026): Nomico - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/9ea2x339

Abstract

This study identifies the importance of contextual performance in maintaining PT Bank Sumut’s competitive advantage amid digital transformation. Based on theoretical reviews and field observations, a lack of employee adaptability increases the risk of technology investment failure due to resistance to change. Furthermore, helping behavior that goes beyond formal Key Performance Indicators (KPIs) is crucial for overcoming operational coordination barriers among the bank’s 17 complex divisions. Without such voluntary cross-divisional contributions, a decline in operational service quality could potentially reduce customer loyalty and lead to customers switching to competitor banks. This study aims to analyze the influence of emotional intelligence, intrinsic motivation, and self-efficacy on employee contextual performance through innovative work behavior at PT Bank Sumut’s Main Office in Medan. The research population consists of 486 employees. Using a random sampling technique and Slovin’s formula, a sample size of 220 employees was selected as respondents to provide an empirical overview of the relationships between variables. This study adopts a quantitative approach using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) analysis. The results indicate that emotional intelligence, intrinsic motivation, and self-efficacy have a positive and significant effect on both innovative work behavior and contextual performance. Additionally, innovative work behavior is shown to have a positive and significant effect on employees’ contextual performance. These findings suggest that employees who can manage their emotions, possess an internal drive, and believe in their abilities tend to be more innovative at work and capable of contributing beyond their formal duties. Innovative work behavior also acts as a mediating variable that strengthens the relationship between emotional intelligence, intrinsic motivation, and self-efficacy and contextual performance.
Co-Authors Abdi Setiawan Abdul Rahim Matondang Adila Zega Amlys Syahputra Silalahi Ananda, Novita Ance Marintan D. Sitohang ANDRIANSYAH Anizar Ardiansyah Toy, Jefry Aritonga, Evawany Yunita Arlina Nurbaity Lubis Arlina Nurbaity Lubis Aryanti, Meilisa Azzahra Syafitri Matondang, Ridha Bambang Bambang Bambang Gunawan Chairun Nisa Cut Nizma Dalimunthe, Ritha F. Enda Beatrix Middlen PA Endang Sulistya Rini Faizal Madya Fani Agustriani Fransiska, R. Meutia Giawa, Yohanes Ginting, Hans Giovani Ginting, Rini Troelin gresmita yulia situmorang Gulo, Famati Gulo, Yunuman Hamdi Hamdi Harahap, Yunita Citra Sari Harefa, Oberlin Hasibuan, Bebby Kandida Hasibuan, Beby Kendida Hidayat, Fajar Shidiq inaga, Anggun Tiur Ida S Isfenti Sadalia isfenti sadalia Iskandirini, Iskandirini Jehan Erwita Sari Karen Tambunan Kembaren, Eqy Gusti Immanuel Saor Khaira Amalia Fachruddin Khaira Amalia Fachrudin Lase, Delipiter Lubis, Salwa Algia Mawarid Mardiyah Mardiyah Maria Damaianty Pasaribu Mastura Mastura, Mastura Mauly Purba, Mauly Meilita Tryana Sembiring Muhammad Yalzamul Insan Nababan, Boy Chandra Nadia Putri Mulia Nazaruddin Nia Luthfiana Marina Nilaywati, Rintan Nismah Panjaitan Nurul Fadhilah Onom, Jojor paham ginting Parapat Gultom Pujiati Pujiati Pynasthika, Qeisha Amaliah R Hamdani Harahap R. Hamdani Harahap Rachmawati, Siti Novia Radius Peranginangin Rahayu, Esty Budi Ramadani Ramadani Rintan Nilaywati Ritha F Dalimunthe Robert Sanjaya Sembiring Rosa Pangaribuan, Nani S. Sugiharto Safariani, Dewi Salwa Algia Mawarid Lubis Samosir, Zurni Zahara Siahaan, Elisabet Silalahi, Amlys Syahputra Silalahi, Amlysh Syahputra Siregar, Hasan Sakti Siregar, Hasan Sakti Sirojuzilam Hasyim Soekatendel, Eddy Sukaria Sinulingga Syafii, M. Syahputra, Reza Tanjung, Suci Rahmadani Tety Novriyanti Zebua Vivi Gusrini Rahmadani Pohan Wibowo, Rulianda P. Wilsam Pasaribu, April Yanto yeni absah yeni absah Yunita Aritonang, Evawany