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Analisis Total Quality Management (TQM) dalam Manajemen Operasional di Intanaya Tour and Travel Cabang Surabaya Purnama, Siska; Maesaroh, Imas
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (229.164 KB) | DOI: 10.15642/jim.v1i1.388

Abstract

This study is to determine and analyze the concept of Total Quality Management and its implementation in the Surabaya Branch of Intanaya Tour and Travel. Researchers used descriptive qualitative methods. The results of the study illustrate that the concept of Total Quality Management in Intanaya Tour and Travel is a customer value strategy in the form of a questionnaire strategy and business planning in congregational mapping. Secondly, an organizational system in the form of employees who focus on providing customer value, a communication system that upholds service quality and a leader control system for employees. Thirdly, quality improvement at Intanaya Tour and Travel in the form of planning by the manager. The implementation of Total Quality Management at Intanaya Tour and Travel has three phases: preparation, planning and implementation. It includes an operational manager who focuses on quality control, the application of PDCA (Plan-Do-Check-Adjust) activities in the quality control system and an evaluation system for employees and congregational services.
Pengaruh Dukungan Rekan Kerja dan Keterikatan Kerja Terhadap Intensi Turnover Pada Karyawan Tetap Indomaret di Kecamatan Jonggol Maesaroh, Imas; Ahmad Fadili, Dadan
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.14368

Abstract

Intensi turnover pada Karyawan tetap Indomaret di Kecamatan Jonggol dapat dipengaruhi oleh berbagai faktor diantaranya dukungan rekan kerja dan keterikatan kerja karyawan. Penelitian ini bertujuan untuk menganalisis, mengetahui, dan menjelaskan mengenai pengaruh dukungan rekan kerja dan keterikatan kerja terhadap intensi turnover. Metode penelitian yang digunakan yaitu metode kuantitatif. Teknik analisis data yang digunakan yaitu analisis jalur dengan menggunakan software microsoft excel dan SPSS dengan sumber data utama yaitu kuesioner yang disebarkan kepada karyawan tetap Indomaret Kecamatan Jonggol sebanyak 100 karyawan. Hasil penelitian menunjukkan bahwa korelasi antara dukungan rekan kerja dan keterikatan kerja memiliki hubungan yang cukup kuat yaitu sebesar 0,457. Terdapat pengaruh yang negatif dan signifikan antara dukungan rekan kerja terhadap intensi turnover, terdapat pengaruh yang negatif dan signifikan antara keterikatan kerja terhadap intensi turnover, dan terdapat pengaruh secara simultan antara dukungan rekan kerja dan keterikatan kerja terhadap intensi turnover pada karyawan tetap Indomaret di Kecamatan Jonggol sebesar 14,8% sedangkan sisanya yaitu sebesar 85,2% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini.
Environmentally Responsible Behavior: The Roles of Personal Norms, Perceived Value, and Destination Social Responsibility Ginting, Ginta; Dewi, Ike Janita; Maesaroh, Imas
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 3 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i3.002

Abstract

Objective: The objective of the study is to analyze the factors that shape tourists' environmentally responsible behavior. The proposed research model integrates norm activation theory, stakeholder theory, and a utilitarian perspective. From the norm activation theory perspective, two variables, namely awareness of consequences and ascribed responsibility, are included in the model as antecedents of personal norms. Destination social responsibility, as a stakeholder effort to promote environmental protection, can strengthen the influence of personal norms on environmentally responsible behavior. Furthermore, the utilitarian perspective in the form of perceived value, which is the benefit that tourists obtain from traveling to a destination, is also a moderating influence of personal norms on environmentally responsible behavior. Methodology: This study involved 255 respondents who had visited Yogyakarta. Data were processed using Smart-PLS to determine the relationships between variables. Finding: The results show that awareness of consequences and ascribed responsibility are factors in forming personal norms. Personal norms have a positive influence on environmentally responsible behavior. Furthermore, the data supported the role of perceived value as a moderator. However, destination social responsibility does not moderate the influence of personal norms on environmentally responsible behavior. Conclusion: The study concludes that the norms activation theory holds that personal norms are antecedents to environmentally responsible behavior. Personal norms’s influence on environmentally responsible behavior is strengthened by perceived value.
Terapi Bermain Video Game Pada Anak Usia Sekolah Dengan Diagnosa Medis Hipospadia Post Op Uretroplasti : Studi Kasus Maesaroh, Imas; Maryam, Nenden Nur Asriyani; Rukmasari, Ema Arum
Nursing News : Jurnal Ilmiah Keperawatan Vol 8, No 2 (2024)
Publisher : Tribhuwana Tunggadewi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/nn.v8i2.2929

Abstract

Hipospadia merupakan salah satu kelainan bawaan yang sering terjadi pada anak laki-laki. Penatalaksanaan yang dilakukan adalah pembedahan dan pada fase post operasi akan dirasakan nyeri akut. Studi kasus ini untuk mengetahui apakah penatalaksanaan nyeri dengan bermain game dapat mengurangi nyeri akut yang dirasakan pada anak. Tujuan studi kasus ini untuk memberikan salah satu penatalaksanaan manajemen nyeri non farmakologi terapi bermain video game untuk mengurangi  nyeri akut post op pada anak usia sekolah. Metode menggunakan studi kasus pada nyeri akut post operasi uretroplasti anak usia sekolah. Metode pengumpulan data secara primer yang dilakukan dengan wawancara, observasi, pengkajian fisik, serta secara sekunder melalui rekam medis. Intervensi keperawatan terapi bermain video game diberikan dengan durasi 3 jam per harinya. Hasil studi kasus ini yaitu penerapan terapi bermain video game pada anak usia sekolah dapat menurunkan intensitas nyeri. Manajemen nyeri dengan penatalaksanaan terapi bermain video game dapat menurunkan intensitas nyeri post op pada anak usia sekolah
Beyond Message Delivery: Embedded Dakwah as Islamic Value Formation and Managerial Reorientation Maesaroh, Imas; Kholis, Nur; Hakim, Ahmad Khairul; Bramayudha, Airlangga; Zuhri, Syaifuddin; Labib, Mufti
Journal of Islamic Management Vol. 6 No. 2 (2026): July
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/jim.v6i2.2762

Abstract

This article develops the concept of embedded dakwah to explain how Islamic values are formed through everyday community life rather than only through verbal message delivery. Drawing on a narrative integrative review of dakwah studies, lived religion, social learning theory, ritual studies, community leadership, and religion–culture scholarship, the article identifies four domains of embedded dakwah: community leadership, everyday social interaction, collective religious practice, and local culture. It argues that Islamic value formation operates through four interrelated mechanisms: exemplary conduct, habituation, collective participation, and social norm reinforcement. The proposed framework is relational, contextual, and non-deterministic. Its formative effects depend on actor legitimacy, relational quality, power distribution, and community inclusivity. The article contributes to dakwah studies by shifting analytical attention from communication strategy and message transmission toward moral-social formation. It further develops an ecology-based organizational framework for dakwah institutions, covering leadership and governance, program design, the cultural and relational environment, and monitoring, as a practical guide for mosques, pesantren, and Islamic organizations seeking to cultivate Islamic values beyond event-based program delivery.
Co-Authors ABDUL MUJIB Adhitama, Tias Satria Albert Gamot Malau Ami Pujiwati Andriyansah . Anggraeni, Silvi Annisa, Hanun Nur Aprilia, Ilma Astuti, Luvhy Dwi Bambang Aditya Nugraha Basir, Mohammad Bramayudha, Airlangga Cucu Suhartini Dadan Ahmad Fadili Devi Ayuni Diputra, Angga Anugra Eha Saleha Ema Arum Rukmasari Faizal Madya Fatkhurrohmah, Nurindah Firmansyah Firmansyah Fu'adi, Ahmad Najib Ginta Ginting, Ginta H, Angga Sucitra Hadiwidjaja, Rini Dwiyani Hadiyana Sukandar, Hadiyana Hakim, Ahmad Khairul Hana Handayani Hanny Hafiar Hasna, Lathifah Hastuti, Hediati Hendrayanaama, Angga Sucitra Hidayah, Zainur Ike Janita Dewi Ilmi, Muhammad Nasrulloh Irmawaty Irmawaty, Irmawaty Kartikawati, Rr. Lisa Karwati, Karwati Komar Priatna, Deden Ledy Yolanda marsigid, didik Mawaddah, Isdiadatul Meiliani Meiliani Melisa Intan Barliana Minrohayati . Mufti Labib Muhaimin Muhaimin Muhammad Naufal, Ilham Muhrodi, Odi Nareswara, Anastu Regita Nasoha, Mohamad Nenah Sunarsih Nenden Nur Asriyani Maryam Nopiana, Medi Nur Kholis Nursolihah, Siti Pradypta, Putu Gyzca Praningtyas, Elisabeth Ria Viana Pratiwi, Adinda Syani Prawesthi, Endang Prihananto, Prihananto Puji, Sri Lestari Purnama, Siska Putri Utami, Putri R, Radis Diding Rakhmini Juwita Ria Viana Praningtya, Elisabeth Riana, Kurnia Endah Ridwan, Ridwan Rima Yulia Senja, Rima Yulia Rini Subekti Riski Maulana, Riski Rizky Abdulah Rustina, Ina Salsabila, Dania Saputra, Sherly Annisa Siti Aisyah Sri Lestari Pujiastuti, Sri Lestari Sukmawati Sukmawati Sylvana, Andi Tarsilah, Tarsilah Thaibd, Dina Wardaya, Ahmad Wildan Wisnu Widiya Avianti Wijayanti, Silvia Wiryani, Ani Siti Zuhri, Syaifuddin