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All Journal IMAGE Jurnal Dimensi E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Pemberdayaan Masyarakat Madani (JPMM) INTEGER: Journal of Information Technology Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) Jurnal Manajemen Aset Infrastruktur dan Fasilitas SEISENSE Journal of Management Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship EKUITAS (Jurnal Ekonomi dan Keuangan) Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Ilmiah Edunomika (JIE) International Journal of Economics Development Research (IJEDR) Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Budimas : Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Quantitative Economics and Management Studies Jurnal Administrasi Pendidikan Islam International Journal of Multidisciplinary: Applied Business and Education Research Jurnal Ekonomi Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Abimanyu: Journal of Community Engagement Jurnal Pendidikan Administrasi Perkantoran (JPAP) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Edukasia: Jurnal Pendidikan dan Pembelajaran Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Indonesian Journal of Islamic Economics and Finance J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Riwayat: Educational Journal of History and Humanities Influence: International Journal of Science Review Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Andre Dwijanto Witjaksono
Universitas Negeri Surabaya
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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The Information Technology Effect, Quality Service, and Tax Sanctions on PBB Tax Compliance Jannah, Siti Miftachul; Kistyanto, Anang; Witjaksono, Andre Dwijanto
Indonesian Journal of Islamic Economics and Finance Vol. 4 No. 1 (2024)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ijief.v4i1.5753

Abstract

This study examines the impact of tax information technology services and tax sanctions on property taxpayers' (UN) compliance in Surabaya. Using multiple linear regression, the research finds that tax information technology, service quality, and sanctions all significantly and positively influence tax compliance. Efficient e-filing and e-payment systems enhance reporting accuracy, making compliance more transparent. High-quality services from tax authorities, marked by responsiveness and reliability, increase taxpayer trust, leading to better compliance. Fair and transparent sanctions act as a deterrent, promoting adherence to tax regulations. The study concludes that Surabaya's tax authorities should focus on advancing technology, enhancing service quality, and enforcing consistent sanctions to improve compliance. Recommendations include investing in technology, training tax officers, and strengthening law enforcement. This research offers insights into tax policy in Surabaya and other areas, highlighting the factors that drive local tax compliance and setting the stage for future studies on the relationship between technology, services, and sanctions in enhancing tax compliance.
The Effect of Organizational Trust and Job Satisfaction on Job Performance with Employee Engagement as a Mediating Variable Nabilla, Maulidya; Budiono, Budiono; Witjaksono, Andre Dwijanto; Wardoyo, Dewie Tri Wijayati
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 4 No. 9 (2023): International Journal of Multidisciplinary: Applied Business and Education Rese
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.04.09.26

Abstract

The purpose of this study was to examine and analyze the effect of organizational trust and job satisfaction on job performance through employee engagement at PT. Adikara Jaya Sentosa. This research is a causality study with a quantitative approach. The sampling technique uses a saturated sample with a total of 75 respondents. The statistical analysis used in this study is the partial least squares (PLS) with the help of smartPLS 3.0 software. The results of this study prove that organizational trust has a positive and significant effect on job performance. Organizational trust has a positive and significant effect on employee engagement. Job satisfaction has a positive and significant effect on job performance. Job satisfaction has a positive and significant effect on employee engagement. In the indirect effect analysis, employee engagement is able to mediate the influence between organizational trust and job satisfaction on job performance.
The Effect of Digital Transformation and Workplace Effectiveness on Organizational Citizenship Behavior: A Case Study at Surabaya Personnel and Human Development Agency Suparmi, Mamik; Witjaksono, Andre Dwijanto; Kistyanto, Anang
Quantitative Economics and Management Studies Vol. 5 No. 4 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems2789

Abstract

This study aimed to examine the effect of digital transformation and workplace effectiveness on organizational citizenship behavior. This study used cross-sectional survey research design with quantitative research approach to address the objectives. There were sixty-two employees of Surabaya personnel and human development agency (BKPSDM Surabaya) involved as the respondents. They were chosen using voluntary sampling technique. Data were collected using a questionnaire with six-point Likert’s scaling method comprising of measuring the three variables. Data were then analyzed using descriptive statistics and multiple linear regression to portray the depiction of employees perceived digital transformation, workplace effectiveness, and organizational citizenship behavior and to reveal the correlational nexus between variables. Results showed that employees perceived digital transformation, workplace effectiveness, and organizational citizenship behavior were in a very high category (Swanson’s Q = Q4). Another finding showed that digital transformation and workplace effectiveness affected the formation of organizational citizenship behavior.
PENGARUH LITERASI KEUANGAN TERHADAP KINERJA USAHA MIKRO KECIL DAN MENENGAH (UMKM) BIDANG FASHION DI SURABAYA DENGAN PRAKTEK MANAJEMEN KEUANGAN SEBAGAI VARIABEL INTERVENING Rahmawati, Rahmawati; Haryono, Nadia Asandimitra; Witjaksono, Andre Dwijanto
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/x9yege18

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh literasi keuangan terhadap kinerja usaha UMKM fashion di Surabaya, serta menguji peran mediasi praktik manajemen keuangan dalam hubungan tersebut. Survei dilakukan terhadap 158 pelaku UMKM dengan menggunakan kuesioner skala Likert, dan data dianalisis menggunakan metode Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil menunjukkan bahwa literasi keuangan berpengaruh positif signifikan terhadap kinerja usaha, serta terhadap praktik manajemen keuangan. Praktik manajemen keuangan juga berpengaruh signifikan terhadap kinerja usaha, dan secara signifikan memediasi hubungan antara literasi keuangan dan kinerja usaha. Didapatkan hasil bahwa pemahaman keuangan yang diterapkan secara konsisten melalui praktik manajerial dapat meningkatkan performa bisnis secara nyata. Hasil penelitian ini menunjukkan bahwa peningkatan literasi keuangan yang diiringi praktik manajemen keuangan yang baik menjadi kunci penting dalam mendorong keberhasilan UMKM fashion di Surabaya.
The Application of Human Relations Theory in Overcoming Resistance to Management Policy: A Literature Study Siadari*, Ulian Burju; Kistyanto, Anang; Sanaji, Sanaji; Witjaksono, Andre Dwijanto
Riwayat: Educational Journal of History and Humanities Vol 7, No 3 (2024): July, Educational and Social Issue
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i3.39465

Abstract

Resistance to change is one of the main challenges in the implementation of new management policies in organizations. This literature study aims to explore the application of Human Relations Theory as an approach to overcome resistance to a policy. By analyzing the principles of Human Relations Theory and integrating them with change management models, this study provides insights into how building a positive relationship between management and employees, involving employees in the change process, and meeting employees' social and psychological needs can help reduce resistance and increase acceptance of new policies. The research method used is a systematic literature study by collecting and analyzing relevant literature sources. The results of the study show that the application of Human Relations Theory can be an effective strategy in managing resistance to change, especially in the context of the implementation of new management policies.
Pengaruh Lingkungan Kerja, Kompetensi, Dan Pengembangan Karir Terhadap Kinerja Pegawai Pada Bank BTN KC Denpasar Cahyani, Ariesta Gige Setia; Wijayanti, Dewie Tri; Witjaksono, Andre Dwijanto
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 4 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i4.8891

Abstract

This study aims to analyze the influence of career development, work environment, and competence on employee performance at Bank BTN Denpasar Branch Office. The phenomenon of lower performance and the increasing demand for competencies in the banking sector underscore the importance of this research, particularly in the context of regional banking. A quantitative method with a survey approach was employed. The respondents consisted of 115 permanent employees of Bank BTN Denpasar Branch, selected using a saturated sampling technique. Data were collected through questionnaires using a Likert scale. The data were then analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS) to examine both the simultaneous and partial effects of the independent variables on the dependent variable. The results indicate that career development has a strong and significant direct influence on employee performance. In contrast, the direct effects of work environment and competence on performance were not statistically significant; however, both variables contribute indirectly through their positive influence on career development. These findings suggest that to foster optimal employee performance, organizations need to focus not only on improving the work environment and building employee competencies but also on ensuring clear and structured career development pathways.
Pengaruh Perceived Organizational Support Dan Pengembangan Karir Terhadap Komitmen Organisasional Dengan Keterikatan Kerja Sebagai Variabel Mediasi Fatimah, Yanie; Witjaksono, Andre Dwijanto; Surjanti, Jun
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 4 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i4.8893

Abstract

Komitmen organisasional yang dimiliki karyawan dapat menentukan keberhasilan suatu organisasi. Penelitian ini dilakukan dengan tujuan menguji pengaruh dari dukungan organisasional persepsian dan pengembangan karir terhadap komitmen organisasional di perguruan tinggi baik secara langsung maupun tidak langsung melalui keterikatan kerja. Penelitian ini dilakukan pada tenaga kependidikan Universitas Negeri Surabaya, dengan jumlah sampel sebanyak 150 responden yang dipilih dengan teknik purposive sampling. Pengumpulan data dilaksanakan dengan menyebarkan kuesioner pada responden secara online, dan data yang didapatkan dianalisis menggunakan Structural Equation Modeling dengan Partial Least Square (SEM-PLS). Hasil penelitian ini menunjukkan jika komitmen organisasional yang dimiliki oleh tenaga kependidikan dapat dipengaruhi oleh dukungan organisasional persepsian dan pengembangan karir secara langsung. Pengaruhnya juga dapat terjadi secara tidak langsung melalui peran mediasi dari keterikatan kerja karyawan.
Analysis of the Influence of Health Information Systems and Work Motivation on Employee Performance through Job Satisfaction as a Mediation Variable Fikdawati, Ria; Wardoyo, Dewie Tri Wijayati; Witjaksono, Andre Dwijanto
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 11, Issue 1, 2024
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v11i1.3146

Abstract

This research aims to identify the influence of the health information system (SIK) and work motivation on employee satisfaction and performance at the Surabaya City Health Service Community Health Center, with job satisfaction as a mediating variable. This research uses a quantitative approach with a survey method. Data was collected through questionnaires distributed to 317 respondents selected using cluster techniques random sampling. Data analysis was carried out using a Structural Equation Model (SEM) based on Partial Least Square (PLS) to test the research hypothesis. The research results show that GIC has no effect on satisfaction. Work motivation was found to have a significant influence on job satisfaction. Motivated employees tend to have higher job satisfaction, driven by factors such as recognition, responsibility, and advancement opportunities. Apart from that, this research found that SIK did not have a significant effect on employee performance but work motivation had a positive effect on employee performance. Job satisfaction was also found to have a significant effect on employee performance, indicating that satisfied employees tend to have better performance. Job satisfaction is not proven to mediate the influence of SIK on employee performance, but it does mediate the influence of work motivation on employee performance. This research provides practical implications for Puskesmas management and policy makers in the health sector to focus on developing effective SIK and programs to increase work motivation to increase employee satisfaction and performance. The results of this research also provide theoretical contributions by enriching the literature on the influence of SIK and work motivation on individual performance in the context of health service organizations.
PENGARUH EMOTIONAL INTELLIGENCE DAN MOTIVASI TERHADAP EE DENGAN KEPUASAN SEBAGAI VARIABEL MEDIASI KARYAWAN RSU X SIDOARJO Hapsah, Meirina; Wardoyo, Dewie Tri Wijayati; Witjaksono, Andre Dwijanto
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 2 (2025): Edisi Mei - Agustus 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i2.6122

Abstract

Persaingan antar rumah sakit dalam meningkatkan kepuasan pelanggan menuntut strategi yang efektif, salah satunya melalui upaya mempertahankan karyawan. Di tengah meningkatnya jumlah rumah sakit, ketidakseimbangan antara pertumbuhan institusi dan kepuasan pelanggan menjadi tantangan signifikan. Sebanyak 77% tenaga kerja di Indonesia mempertimbangkan untuk mengundurkan diri, dengan alasan utama ketidaksesuaian gaji. Oleh karena itu, perencanaan sumber daya manusia yang strategis menjadi krusial. Employee Engagement (EE) dipandang sebagai faktor penting dalam mendorong kinerja dan keberlangsungan organisasi, mengingat sebagian besar waktu karyawan dihabiskan untuk bekerja. RSU X Sidoarjo mengalami peningkatan jumlah pengunduran diri karyawan selama tiga tahun terakhir yaitu 2% (2022), 3% (2023), dan 4% (2024). Fenomena ini menuntut evaluasi menyeluruh terhadap hubungan organisasi dan karyawan. Penelitian ini bertujuan untuk menganalisis pengaruh Emotional Intelligence (EI) dan motivasi terhadap Employee Engagement (EE) dengan Kepuasan Kerja (KK) sebagai variabel mediasi. Metode yang digunakan adalah penelitian kuantitatif dengan sampling sebanyak 174 karyawan, menggunakan teknik simple random sampling. Analisis data dilakukan melalui Structural Equation Modeling (SEM) dengan bantuan IBM SPSS Statistics 25 dan SmartPLS 4. Hasil menunjukkan bahwa EI tidak berpengaruh terhadap KK, tetapi berpengaruh signifikan terhadap EE. Motivasi berpengaruh signifikan terhadap KK, namun tidak terhadap EE. KK terbukti berpengaruh terhadap EE, serta memediasi pengaruh motivasi terhadap EE, namun kepuaasan kerja tidak memediasi pada pengaruh EI terhadap EE. Penelitian ini merekomendasikan pentingnya manajemen sumber daya manusia yang terstruktur, termasuk sistem penghargaan dan punishment, promosi, penilaian kinerja, pelatihan, serta survei KK.
Fostering Innovative Work Behavior Through Ethical Leadership and Organizational Culture: The Mediating Role of Job Satisfaction Kusumawati, Dian; Wardoyo, Dewie Tri Wijayati; Witjaksono, Andre Dwijanto
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.8837

Abstract

This study aims to examine the effect of ethical leadership style and organizational culture on employees’ innovative work behavior, with job satisfaction as a mediating variable. The research is grounded in the growing need for moral leadership and a supportive work culture to enhance organizational competitiveness amid rapid environmental changes. A quantitative approach with a survey method was employed, involving 76 employees of the UPTD Jagir Community Health Center in Surabaya City. Data were analyzed using the Structural Equation Modeling (SEM) technique with the assistance of SmartPLS software. The findings reveal that both ethical leadership style and organizational culture have a significant positive effect on employees’ innovative work behavior. Furthermore, job satisfaction plays a significant mediating role in the relationship between ethical leadership style, organizational culture, and innovative work behavior. These results indicate that employees’ innovative behavior is not only shaped by ethical leadership and organizational culture but is also strongly influenced by their level of job satisfaction. The study provides practical implications for organizational management, emphasizing the importance of strengthening ethical values in leadership and cultivating a work culture that fosters creativity and job satisfaction.
Co-Authors A Nuzul, A Achmad Andi Wahyudi Achmad Kautsar Agustina, Ema Ahmad Ajib Ridlwan Anang Kistyanto Anang Kistyanto Anggun Dyan Kartika Rini Artanti, Yessy Artanti Azhariyah, Anjumul Budiono Budiono Budiono Budiono Cahyani, Ariesta Gige Setia Devie Rusiana Dewie Tri Wijayanti Dewie Tri Wijayati Dewie Trie Wijayati Dian Kusumawati Dwiarko Nugrohoseno dwiarko nugrohoseno Elia Nur Azizah Faiz Bahalwan Fatimah, Yanie Fauziyana, Evi Febrianti, Nur Ismi Fikdawati, Ria Hapsah, Meirina Harlina Meidiaswati Hatala, Rahmawati M. Hutomo, Wahyu Idha Rinata Soemartono Jahroni Jahroni Jahroni, Jahroni Jannah, Siti Miftachul Jeje Abdul Rojak Jun Surjanti Khoirur Rozaq Lumatul Faizah Martianto, Ishma Alfisa Medya Sari Rachma Atika Muhajirin, Muhajirin Musdholifah Musdholifah Musdholifah Musdholifah musyafak Musyafak Musyafak Musyafak Nabilla, Maulidya Nadia Asandimitra Haryono Nadya Tiara Santi Widodo Nhuke Selvia Christanti Nur Azizah, Elia Pradika Rahayu Prameswari, Anggraini Dian Pratiwi Fitri Wijayanti Pravitasari, Ike Diyah Rahmawati, Rahmawati Reny Elvira Septyandini Retno Budiarti Rika Damayanti Rika Damayanti Rojak, Jeje Abdul Rosa Prafitri Juniarti Rozaq, Khoirur Sanaji SANAJI Sanaji, Sanaji Setyawati, Titah Siadari*, Ulian Burju Siti Julaikah Sri Setyo Iriani Suparmi, Mamik Tintin Sri Puspitasari Tony Seno Aji Trias Madanika Kusumaningrum Tyas, Citra Widastining Ulil Hartono Wahdini, Ratnaika Wahyu Hutomo Warih Anggraini Warmi, Warmi Wartono, Sigit Wasis Sutikno Wijayanti Wardoyo, Dewie Tri Wijayanti, Anies Wijayanti, Dewie Tri Wijayati Wardoyo, Dewie Tri Yessy Artanti Yuyun Isbanah