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All Journal IMAGE Jurnal Dimensi E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Pemberdayaan Masyarakat Madani (JPMM) INTEGER: Journal of Information Technology Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) Jurnal Manajemen Aset Infrastruktur dan Fasilitas SEISENSE Journal of Management Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship EKUITAS (Jurnal Ekonomi dan Keuangan) International Journal of Economics, Business and Accounting Research (IJEBAR) Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business International Journal of Economics Development Research (IJEDR) Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Budimas : Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Quantitative Economics and Management Studies Jurnal Administrasi Pendidikan Islam International Journal of Multidisciplinary: Applied Business and Education Research Jurnal Ekonomi Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Abimanyu: Journal of Community Engagement Jurnal Pendidikan Administrasi Perkantoran (JPAP) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Edukasia: Jurnal Pendidikan dan Pembelajaran Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Indonesian Journal of Islamic Economics and Finance J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Riwayat: Educational Journal of History and Humanities Influence: International Journal of Science Review IIJSE Journal of Innovative and Creativity Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran International Journal of Social, Economic, and Business Jurnal Publikasi Ekonomi dan Akuntansi KREATIF: Jurnal Pengabdian Masyarakat Nusantara Image : Jurnal Riset Manajemen
Andre Dwijanto Witjaksono
Universitas Negeri Surabaya
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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THE INFLUENCE OF PERCEPTION OF CORPORATE SOCIAL RESPONSIBILITY, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE THROUGH TOTAL QUALITY MANAGEMENT AT PDAM TIRTA DHARMA LAMONGAN Adilah, Nur; Wardoyo, Dewie Tri Wijayati; Witjaksono, Andre Dwijanto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9785

Abstract

Employee performance is a crucial determinant of the success of public service organizations, including PDAM Tirta Dharma Lamongan, which is responsible for providing clean water services effectively, efficiently, and sustainably. This study aims to analyze the influence of Perception of Corporate Social Responsibility, Organizational Citizenship Behavior, and Work Environment on Employee Performance through Total Quality Management as a mediating variable. Using a quantitative approach, data were collected from PDAM Tirta Dharma Lamongan employees through a Likert-scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that Perception of Corporate Social Responsibility, Organizational Citizenship Behavior, and Work Environment have a positive and significant effect on Employee Performance. Organizational Citizenship Behavior and Work Environment also have a positive and significant effect on Total Quality Management, while Perception of Corporate Social Responsibility does not significantly influence Total Quality Management. Furthermore, Total Quality Management has a positive and significant effect on Employee Performance. Mediation analysis reveals that Total Quality Management does not mediate the relationship between Perception of Corporate Social Responsibility and Employee Performance but successfully mediates the effects of Organizational Citizenship Behavior and Work Environment on Employee Performance. These findings indicate that proactive employee behavior and a supportive work environment contribute more effectively to performance improvement when integrated with a sustainable quality management system, highlighting the strategic role of Total Quality Management in enhancing employee performance within public service organizations.
Assessing the Impact of Competency and Career Growth on Employee Performance: Innovative Work Behavior as a Mediator in Public Sector Ema Agustina; Dewie Tri Wijayati Wardoyo; Andre Dwijanto Witjaksono
Image : Jurnal Riset Manajemen Vol. 13 No. 1 (2025): November 2024 - April 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.155

Abstract

This study investigates the impact of competency and career development on employee performance, with innovative work behavior acting as an intervening variable at Bappedalitbang Surabaya. As the primary think tank for the city's development planning, Bappedalitbang requires highly competent human resources to execute its functions effectively. This research aims to analyze the relationships between competency, career development, innovative work behavior, and employee performance. Using a quantitative approach, data were collected through surveys distributed to employees at Bappedalitbang Surabaya. The results indicate that both competency and career development have significant positive effects on innovative work behavior and employee performance. Additionally, innovative work behavior mediates the relationship between competency, career development, and employee performance. These findings provide valuable insights for the Surabaya city government in formulating human resource management policies to enhance employee performance through targeted competency development and career growth initiatives.
The Role of Extrinsic and Intrinsic Motivation in Enhancing Employee Performance under Entrepreneurial Leadership of Public Worker Ibrahim Zaky; Andre Dwijanto Witjaksono; Anang Kistyanto
Image : Jurnal Riset Manajemen Vol. 13 No. 2 (2025): May 2025 - October 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.157

Abstract

The new paradigm in public services during the current era of regional autonomy provides extensive opportunities for governments to innovate in delivering services to the community. Gunung Anyar Regency, as part of the Surabaya City Government, aims to enhance the quality of public services through digital-based bureaucratic transformation. This research examines the effect of Entrepreneurial Leadership (EL) on employee performance with extrinsic motivation and intrinsic motivation as mediating variables. The results indicate that Entrepreneurial Leadership significantly affects both Extrinsic Motivation and Intrinsic Motivation in Gunung Anyar District, Surabaya City, and has a significant direct impact on employee performance. However, extrinsic motivation does not significantly influence employee performance, whereas intrinsic motivation does. Extrinsic motivation does not significantly mediate the relationship between Entrepreneurial Leadership and employee performance, whereas intrinsic motivation significantly mediates this relationship. These findings suggest that to improve employee performance, efforts should focus on enhancing intrinsic motivation alongside strengthening entrepreneurial leadership. The leadership development strategy in Gunung Anyar District must prioritize increasing employee intrinsic motivation to achieve optimal performance.
Directive Leadership Style as a Mediator of Work Environment and Organizational Commitment Influences on Job Satisfaction Ike Diyah Pravitasari; Dewie Tri Wijayanti Wardoyo; Andre Dwijanto Witjaksono
Image : Jurnal Riset Manajemen Vol. 13 No. 1 (2025): November 2024 - April 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.169

Abstract

Since 2022, there has been a change in the Organizational Structure and Work Procedures (also called as SOTK) in the Regional Apparatus Organization of Surabaya City, which has transferred the responsibility for the rehabilitation of school building facilities, infrastructure, and utilities from the Public Housing Service to the Education Service. This change also caused the transfer of 154 contract workers with the positions of craftsmen and assistant craftsmen to the Education Service. This study aims to analyse the influence of the work environment and organizational commitment on job satisfaction, with directive leadership style as a mediating variable. Data were analysed using the Structural Equation Model (SEM) with the help of SEM with smartPLS software. The research sample consisted of 61 respondents selected from 154 members of the Education Service task force through the stratified sample method. The results show that the questionnaire instrument is valid and reliable. The work environment and organizational commitment have a significant positive influence on job satisfaction, but directive leadership style is not proven to mediate this influence on the Surabaya City Education Service task force.
The Impact of Green Human Resource Management on Employee Performance with Pro-Environment Behavior as a Mediating Variable Andhini Kusumawardani; Andre Dwijanto Witjaksono; Anang Krisyanto
Image : Jurnal Riset Manajemen Vol. 13 No. 1 (2025): November 2024 - April 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.171

Abstract

The Green Human Resource Management (GHRM) practices at the Environmental Department of Surabaya City Government have been applied since several years ago. However, there is still no evidence that the application of GHRM at the Environmental Department can improve overall employee performance. This research aims to analyze the influence of GHRM on employee performance with the role of employee green behaviour as a mediation variable and transformational leadership as a moderation variable using the SEM-PLS method on a sample of 171 employees of DLH Kota Surabaya. SEM-PLS was used because of its ability to obtain relationship results between variables. The results showed that GHRM practices did not have a significant effect on employee performance, although they had a positive impact on employee green behaviour. The employee green behavior failed to mediate the relationship between GHRM and employee performance. Transformational leadership has proved effective as a moderator variable in the relationship of GHRM to employee performance. To maximize the effectiveness of GHRM, there needs to be strong leadership support as well as wider involvement of the entire employee in pro-environmental practices.
The Effect of Using Information Technology on Employee Performance Through Employee Motivation at the Surabaya City Library and Archives Service Pudji Astuti; Andre Dwijanto Witjaksono; Anang Kistyanto
Image : Jurnal Riset Manajemen Vol. 13 No. 2 (2025): May 2025 - October 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.189

Abstract

The aims of this study to analyze the influence of 91) the use of information technology on work motivation, (2) the use of information technology on employee performance, (3) employee work motivation on employee performance, and (4) the use of information technology on employee performance mediated by motivation work of employees of the Surabaya City Library and Archives Service. This research is explanatory research. The population used in this research were employees of the Surabaya City Library and Archives Service as a sample of 195 employees. The research was carried out by providing a questionnaire that represented the research variables. Data obtained was analyzed using the SEM (Structural Equation Model) method in AMOS 21 software. The results obtained from this research are (1) there is an influence of the use of information technology on work motivation, (2) there is an influence of the use of information technology in employee performance, (3) there is an influence of employee work motivation on employee performance, and (4) the influence of the use of information technology on employee performance is not mediated by the work motivation of employees of the Surabaya City Library and Archives Service.
The Role Of Job Satisfaction As A Mediation Variable In The Effect Of Psychological Capital And Person–Organization Fit On Work Engagement Of Generation Z Employees In The Footwear Retail Fithrotul Aulia; Dewie Tri Wijayati; Andre Dwijanto Witjaksono
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10617

Abstract

This study analyzes the role of job satisfaction as a mediator in the effect of psychological capital and person–organization fit on work engagement among Generation Z employees in the footwear retail industry. Methods: This research employed a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0. Data were collected through structured questionnaires distributed to 103 Generation Z employees of an Indonesian footwear retail company, selected via purposive sampling. Results: Psychological capital and person–organization fit significantly predict job satisfaction, with person–organization fit as the strongest predictor. Job satisfaction significantly predicts work engagement. Psychological capital does not directly affect work engagement, while person–organization fit does. Job satisfaction fully mediates the psychological capital–engagement relationship and partially mediates the person–organization fit–engagement relationship. Implications: Person–organization fit emerges as the dominant predictor and job satisfaction as the critical psychological bridge through which internal and contextual resources convert into engagement. Footwear retail managers should prioritize cultural and value alignment in recruitment and retention, while developing psychological capital through coaching and training to indirectly enhance engagement via improved satisfaction.
Pengaruh Emotional Intelligence Terhadap Subjective Career Success Melalui Career Adaptability Dan Career Resilience Siska Sindi Fitriana; Andre Dwijanto Witjaksono; Anang Kistyanto
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.10886

Abstract

This study aims to analyze the effect of emotional intelligence on subjective career success by examining the mediating role of career adaptability and career resilience. This research employs a quantitative approach with an explanatory research design. The population consists of alumni of the Master of Management Program at Universitas Negeri Surabaya, with a sample of 64 respondents selected using purposive sampling. Data were collected through questionnaires using a Likert scale and analyzed using Structural Equation Modeling (SEM) with Partial Least Squares (PLS). The results indicate that emotional intelligence does not have a direct effect on subjective career success. However, emotional intelligence has a positive and significant effect on career adaptability and career resilience. Furthermore, career adaptability and career resilience significantly influence subjective career success and mediate the relationship between emotional intelligence and subjective career success. These findings suggest that subjective career success is not solely determined by emotional intelligence but also by an individual’s ability to adapt and remain resilient in a dynamic work environment.
Co-Authors A Nuzul, A Abdul Kodir Achmad Andi Wahyudi Achmad Kautsar Agustina, Ema Ahmad Ajib Ridlwan Al Harisi, Ahmad Diya’ Ulhaq Anamg Kistyanto Anang Kistyanto Anang Kistyanto Anang Krisyanto Andhini Kusumawardani Anggun Dyan Kartika Rini Anidya Rahma Arda Gusema Susilowati Ayu Nabila Azhariyah, Anjumul Budiono Budiono Budiono Budiono Cahyani, Ariesta Gige Setia Devie Rusiana Dewie Tri Wijayanti Dewie Tri Wijayanti Wardoyo Dewie Tri Wijayati Dewie Trie Wijayati Dhita Ayu Permata Sari Dian Kusumawati Djoko Suwito dwiarko nugrohoseno Dwiarko Nugrohoseno Elia Nur Azizah Ema Agustina Faiz Bahalwan Fatimah, Yanie Fauziyana, Evi Febrianti, Nur Ismi Fikdawati, Ria Fithrotul Aulia Hapsah, Meirina Harlina Meidiaswati Hatala, Rahmawati M. Hendra Wahyudi Hopid Hopid Hutomo, Wahyu Ibrahim Zaky Idha Rinata Soemartono Ike Diyah Pravitasari Isdiantoni Isdiantoni Jahroni Jahroni Jahroni, Jahroni Jannah, Siti Miftachul Jeje Abdul Rojak Jun Surjanti Khoirur Rozaq Livia Milenia Djani Lumatul Faizah Martianto, Ishma Alfisa Medya Sari Rachma Atika Musdholifah Musdholifah Musdholifah Musdholifah musyafak Musyafak Musyafak Musyafak Nabilla, Maulidya Nadia Asandimitra Haryono Nadya Tiara Santi Widodo Nhuke Selvia Christanti Nur Adilah, Nur Nur Azizah, Elia Nurul Huda Pradika Rahayu Prameswari, Anggraini Dian Pratiwi Fitri Wijayanti Pravitasari, Ike Diyah Pudji Astuti Rahmawati, Rahmawati Reny Elvira Septyandini Retno Budiarti Rika Damayanti Rika Damayanti Rojak, Jeje Abdul Romadhona, Syahrur Rosa Prafitri Juniarti Rozaq, Khoirur SANAJI Sanaji Sanaji, Sanaji Setyawati, Titah Siska Sindi Fitriana Siti Julaikah Sri Ernawati Sri Setyo Iriani Suparmi, Mamik Tintin Sri Puspitasari Tony Seno Aji Trias Madanika Kusumaningrum Tyas, Citra Widastining Ulian Burju Siadari* Ulil Hartono Wahdini, Ratnaika Wahyu Hutomo Warih Anggraini Warmi, Warmi Wartono, Sigit Wasis Sutikno Wijayanti Wardoyo, Dewie Tri Wijayanti, Anies Wijayanti, Dewie Tri Wijayati Wardoyo, Dewie Tri Yessy Artanti Yuyun Isbanah