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All Journal IMAGE Jurnal Dimensi E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Pemberdayaan Masyarakat Madani (JPMM) INTEGER: Journal of Information Technology Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) Jurnal Manajemen Aset Infrastruktur dan Fasilitas SEISENSE Journal of Management Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship EKUITAS (Jurnal Ekonomi dan Keuangan) International Journal of Economics, Business and Accounting Research (IJEBAR) Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business International Journal of Economics Development Research (IJEDR) Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Budimas : Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Quantitative Economics and Management Studies Jurnal Administrasi Pendidikan Islam International Journal of Multidisciplinary: Applied Business and Education Research Jurnal Ekonomi Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Abimanyu: Journal of Community Engagement Jurnal Pendidikan Administrasi Perkantoran (JPAP) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Edukasia: Jurnal Pendidikan dan Pembelajaran Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Indonesian Journal of Islamic Economics and Finance J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Riwayat: Educational Journal of History and Humanities Influence: International Journal of Science Review IIJSE Journal of Innovative and Creativity Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran International Journal of Social, Economic, and Business Jurnal Publikasi Ekonomi dan Akuntansi KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Andre Dwijanto Witjaksono
Universitas Negeri Surabaya
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THE INFLUENCE OF PERCEPTION OF CORPORATE SOCIAL RESPONSIBILITY, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE THROUGH TOTAL QUALITY MANAGEMENT AT PDAM TIRTA DHARMA LAMONGAN Adilah, Nur; Wardoyo, Dewie Tri Wijayati; Witjaksono, Andre Dwijanto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9785

Abstract

Employee performance is a crucial determinant of the success of public service organizations, including PDAM Tirta Dharma Lamongan, which is responsible for providing clean water services effectively, efficiently, and sustainably. This study aims to analyze the influence of Perception of Corporate Social Responsibility, Organizational Citizenship Behavior, and Work Environment on Employee Performance through Total Quality Management as a mediating variable. Using a quantitative approach, data were collected from PDAM Tirta Dharma Lamongan employees through a Likert-scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that Perception of Corporate Social Responsibility, Organizational Citizenship Behavior, and Work Environment have a positive and significant effect on Employee Performance. Organizational Citizenship Behavior and Work Environment also have a positive and significant effect on Total Quality Management, while Perception of Corporate Social Responsibility does not significantly influence Total Quality Management. Furthermore, Total Quality Management has a positive and significant effect on Employee Performance. Mediation analysis reveals that Total Quality Management does not mediate the relationship between Perception of Corporate Social Responsibility and Employee Performance but successfully mediates the effects of Organizational Citizenship Behavior and Work Environment on Employee Performance. These findings indicate that proactive employee behavior and a supportive work environment contribute more effectively to performance improvement when integrated with a sustainable quality management system, highlighting the strategic role of Total Quality Management in enhancing employee performance within public service organizations.
Co-Authors A Nuzul, A Abdul Kodir Achmad Andi Wahyudi Achmad Kautsar Agustina, Ema Ahmad Ajib Ridlwan Al Harisi, Ahmad Diya’ Ulhaq Anamg Kistyanto Anang Kistyanto Anang Kistyanto Anggun Dyan Kartika Rini Anidya Rahma Arda Gusema Susilowati Artanti, Yessy Artanti Ayu Nabila Azhariyah, Anjumul Budiono Budiono Budiono Budiono Cahyani, Ariesta Gige Setia Devie Rusiana Dewie Tri Wijayanti Dewie Tri Wijayanti Wardoyo Dewie Tri Wijayati Dewie Trie Wijayati Dhita Ayu Permata Sari Dian Kusumawati Djoko Suwito dwiarko nugrohoseno Dwiarko Nugrohoseno Elia Nur Azizah Faiz Bahalwan Fatimah, Yanie Fauziyana, Evi Febrianti, Nur Ismi Fikdawati, Ria Hapsah, Meirina Harlina Meidiaswati Hatala, Rahmawati M. Hendra Wahyudi Hopid Hopid Hutomo, Wahyu Idha Rinata Soemartono Isdiantoni Isdiantoni Jahroni Jahroni Jahroni, Jahroni Jannah, Siti Miftachul Jeje Abdul Rojak Jun Surjanti Khoirur Rozaq Livia Milenia Djani Lumatul Faizah Martianto, Ishma Alfisa Medya Sari Rachma Atika Muhajirin, Muhajirin Musdholifah Musdholifah Musdholifah Musdholifah Musyafak Musyafak musyafak Musyafak Nabilla, Maulidya Nadia Asandimitra Haryono Nadya Tiara Santi Widodo Nhuke Selvia Christanti Nur Adilah, Nur Nur Azizah, Elia Nurul Huda Pradika Rahayu Prameswari, Anggraini Dian Pratiwi Fitri Wijayanti Pravitasari, Ike Diyah Rahmawati, Rahmawati Reny Elvira Septyandini Retno Budiarti Rika Damayanti Rika Damayanti Rojak, Jeje Abdul Romadhona, Syahrur Rosa Prafitri Juniarti Rozaq, Khoirur Sanaji SANAJI Sanaji, Sanaji Setyawati, Titah Siska Sindi Fitriana Siti Julaikah Sri Ernawati Sri Setyo Iriani Suparmi, Mamik Tintin Sri Puspitasari Tony Seno Aji Trias Madanika Kusumaningrum Tyas, Citra Widastining Ulian Burju Siadari* Ulil Hartono Wahdini, Ratnaika Wahyu Hutomo Warih Anggraini Warmi, Warmi Wartono, Sigit Wasis Sutikno Wijayanti Wardoyo, Dewie Tri Wijayanti, Anies Wijayanti, Dewie Tri Wijayati Wardoyo, Dewie Tri Yessy Artanti Yuyun Isbanah