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All Journal JUSIFO : Jurnal Sistem Informasi Wardah Intizar EDUMATIC: Jurnal Pendidikan Informatika Journal of Information Systems and Informatics Syntax Idea Jurnal Perangkat Lunak Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Journal of Computer and Information Systems Ampera Jurnal Manajemen Informatika Jayakarta Jurnal Mahasiswa Sistem Informasi (JMSI) Instal : Jurnal Komputer Jurnal Kolaboratif Sains Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Teknik Informatika Journal of Social And Economics Research Journal of Scientech Research and Development Journal of Artificial Intelligence and Digital Business MDP Student Conference Journal Of Informatics And Busisnes Gudang Jurnal Multidisiplin Ilmu Indonesian Journal of Science, Technology, and Humanities MERDEKA: Jurnal Ilmiah Multidisiplin Jurnal Riset Teknik Komputer Jurnal Riset Sistem Informasi Jurnal Sistem Informasi Karya Anak Bangsa Jurnal SINTA: Sistem Informasi dan Teknologi Komputasi journal of social and economic research Jurnal Cendekia Ilmiah PESHUM Jurnal Sistem Informasi Komputer dan Teknologi Informasi Menulis: Jurnal Penelitian Nusantara Jurnal Cakrawala Akademika Journal of Information Systems and Business Technology
Fenny Purwani
Universitas Islam Negeri Raden Fatah, Palembang
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INFRASTRUKTUR TEKNOLOGI INFORMASI PADA GERAI ALFAMART SUKARAMI PALEMBANG Fenny Purwani; Erin Aryanti; Faza Intaniansyah; Dina Olyvia; Almahira Mutia Zakia
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/dfhd9j31

Abstract

This study aims to analyze the implementation of information technology infrastructure at the Alfamart Sukarami Palembang branch, identify the main components of IT infrastructure used, and describe the challenges and obstacles faced in its management. Utilizing a descriptive qualitative research method, data were collected through direct observation at the store and secondary data analysis from various reliable sources. The results indicate that Alfamart has implemented an integrated IT infrastructure, including hardware (cash registers, barcode scanners), software (internal retail systems), communication networks (VPN, intranet), data centers, information security systems, and cloud computing technology. This infrastructure supports operational efficiency, transaction service speed, and data management accuracy. Based on SWOT analysis, Alfamart possesses strengths in providing facilities and customer-friendly services, but faces challenges such as intense competition and obstacles in goods distribution. This study recommends enhancing IT infrastructure, employee training, increased promotion, regular system evaluation, and maximizing the use of cloud technology to improve Alfamart’s competitiveness in the modern retail industry.
OBSERVASI DAN ANALISIS INFRASTRUKTUR TEKNOLOGI INFORMASI (ITI)PT DIGITAL NUSANTARA Fenny Purwani; Rendy Febriyana; Tiara Meftahul Jannah; Duwi Febyanti; Ilmiah Tanjung
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/9s3hs433

Abstract

Information Technology Infrastructure (ITI) plays a pivotal role in supporting operational excellence and digital transformation in modern enterprises. PT Digital Nusantara, a technology-driven company, has implemented various IT systems to optimize productivity, operational efficiency, and business competitiveness. This study aims to evaluate the IT infrastructure of PT Digital Nusantara through direct observation of physical facilities, software systems, network architecture, data security protocols, and IT human resources management. The findings reveal that while the company has developed a solid technological foundation, it still faces strategic challenges such as scalability limitations, insufficient system integration across departments, and the need to comply with international information security standards. This article suggests reinforcing cloud-based infrastructure, developing a long-term IT roadmap, and improving IT personnel capabilities through structured digital competency training.
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI PADA PT PARAGON TECHNOLOGY AND INNOVATION Fenny Purwani; Rendy Febriyana; Tiara Meftahul Jannah; Duwi Febyanti; Cica serioktawa; Marlingga Marlingga
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/f83h6950

Abstract

This study aims to examine the implementation of IT service management based on the ITIL framework at PT Paragon Technology and Innovation, a prominent Indonesian cosmetics company leveraging information technology across its operations. A case study method was employed to describe the actual application of IT infrastructure, the IT service lifecycle, and role distribution through the RACI model. The findings reveal that PT Paragon has adopted most ITIL processes, particularly in incident management, system testing, and cloud-based infrastructure monitoring. The RACI model has been effectively utilized to define responsibilities across departments. This study recommends enhancing information security systems and fully adopting the Continual Service Improvement (CSI) framework.
INFRASTRUKTUR TEKNOLOGI INFORMASI (ITI) PADA PERUSAHAAN E-COMMERCE TOKOPEDIA Fenny Purwani; Muhammad Rifky Andreawan; Muhammad Indra Irillah; Muhammad Farhan; Rama Antonius
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/gk0jxv85

Abstract

This study aims to observe and analyze the information technology infrastructure (ITI) utilized by the e-commerce company Tokopedia, in order to understand the role of ITI in supporting operations and business development in the digital era. The research method employed includes literature review and indirect observation through the analysis of secondary data sources, such as articles, company reports, and online publications related to Tokopedia's technology systems. The analysis focuses on hardware, software, networks, data, and human resources components within the ITI system. The results indicate that Tokopedia possesses a robust ITI, based on cloud computing and microservices architecture, which supports scalability, security, and operational efficiency. The implementation of technologies such as big data, artificial intelligence, and API integration are key to enhancing user experience and internal effectiveness. The study concludes that Tokopedia's success in delivering reliable e-commerce services largely depends on its adaptive and integrated IT infrastructure, as well as continuous investment in technology development and human capital. This research highlights the strategic importance of ITI in enhancing competitiveness and innovation in the e-commerce industry.
Perancangan Sistem Informasi Pemesanan Tiket Kereta Api Layanan Lokal Palembang Raya Berbasis Aplikasi KAI Access (Studi Kasus Pada PT KAI) Nabila Miftha Huljanah; Fenny Purwani; Kristin Kristin; Apriani Apriani; Nindy Tri Buana
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/xjha4026

Abstract

 In this era of technology, to handle several obstacles in conventional ticket ordering such as long queues at the station, limited time owned by consumers, the process of delivering information about ticket prices for the day of departure or previous dates that cannot be processed, PT Kereta Api Indonesia (KAI) provides a solution through the KAI Access application which will facilitate ticket ordering, fast transaction process, reduce operational costs when ordering tickets, delivery of information about schedules and ticket prices that can be accessed quickly. By downloading the KAI Access application, the counter feels like it is in your hand, like the slogan buying tickets is as easy as updating status is one of PT. KAI's campaigns in the program buying tickets is easy.
Analisis Manajemen Layanan Teknologi Informasi dalam Proses Pemesanan Produk melalui Aplikasi Klik Indomaret pada PT Indomarco Prismatama Fenny Purwani; Nabila Miftha Huljanah; Kristin Kristin; Apriani Apriani; Dini Hermiyani
Jurnal Riset Sistem Informasi Vol. 2 No. 2 (2025): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/3jq00d25

Abstract

This study aims to analyze information technology service management (IT Service Management) in the product ordering process through the Klik Indomaret application developed by PT Indomarco Prismatama. As consumer demand for fast and efficient online shopping services increases, the company is required to provide a reliable, responsive, and user-friendly IT service system. This research employs a qualitative approach, using data collection techniques such as interviews, observations, and document analysis. The analysis is based on the ITIL (Information Technology Infrastructure Library) framework to evaluate the effectiveness of service management in supporting core business processes. The findings indicate that although the Klik Indomaret application has positively contributed to streamlining the ordering process and improving customer satisfaction, several challenges remain, such as delays in stock data updates, system disruptions, and limited integration among IT services. Recommendations include enhancing system monitoring, optimizing the service desk, and strengthening incident management strategies. These findings are expected to serve as a foundation for the future development of more robust IT services.
Analisis Manajemen Layanan Teknologi Informasi pada Hotel Aston Palembang Menggunakan Framework ITIL Putri Maharani; Suhartini Yulianti; Siti Aulia Zuriati; Dempi Ariska; Claria Dwi Saputri; Fenny Purwani
JEKIN - Jurnal Teknik Informatika Vol. 5 No. 2 (2025)
Publisher : Yayasan Rahmatan Fidunya Wal Akhirah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58794/jekin.v5i2.1399

Abstract

Pesatnya perkembangan teknologi informasi menuntut sektor perhotelan untuk mengelola layanan TI secara efektif guna menunjang operasional bisnis dan meningkatkan kualitas layanan. Penelitian ini menganalisis manajemen layanan TI di Hotel Aston Palembang dengan menggunakan kerangka kerja ITIL V3, khususnya pada domain Service Operation. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan strategi studi kasus, melalui wawancara semi-terstruktur, observasi partisipatif, dan analisis dokumen internal. Hasil penelitian menunjukkan bahwa hotel telah menerapkan proses manajemen insiden dan permintaan layanan, namun masih dilakukan secara manual dan belum terdokumentasi secara formal. Rata-rata terjadi 8–10 insiden per bulan dengan waktu penyelesaian 1–2 hari. Selain itu, belum tersedia dokumentasi SLA, sistem ticketing digital, maupun proses change management yang terstruktur. Hanya domain Service Operation yang berjalan relatif baik; domain lain masih perlu pengembangan. Penelitian ini memberikan kontribusi baru karena studi berbasis ITIL di sektor perhotelan masih terbatas. Rekomendasi diberikan untuk meningkatkan efisiensi dan kesinambungan layanan melalui dokumentasi formal dan perencanaan strategis sesuai praktik terbaik ITIL.
Studi Manajemen Layanan Teknologi Informasi dan Pemetaan Raci pada PT Sriwijaya Internet Service (SISNET) Palembang: Study of Information Technology Service Management and Raci Mapping at PT Sriwijaya Internet Service (SISNET) Palembang Fenny Purwani; Irmalia; Lilis Anderwani; Yora Veronica Ananda; Hesyah Mayusdila
Jurnal Kolaboratif Sains Vol. 8 No. 5: Mei 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i5.7481

Abstract

Penelitian ini bertujuan untuk mengevaluasi manajemen layanan teknologi informasi (MLTI) dan pemetaan tanggung jawab menggunakan model RACI pada PT Sriwijaya Internet Services (SISNET) Palembang. Dengan pendekatan kualitatif deskriptif, studi ini mengkaji kondisi aktual layanan TI serta peran dan tanggung jawab setiap aktor dalam proses layanan TI. Hasil analisis menunjukkan bahwa penerapan MLTI di SISNET sudah mencakup aspek penting seperti keamanan data, pemeliharaan perangkat keras dan lunak, serta pelayanan pelanggan. Melalui pemetaan RACI, ditemukan pembagian peran yang belum sepenuhnya optimal, sehingga diperlukan perbaikan dalam struktur tanggung jawab untuk meningkatkan efisiensi dan kualitas layanan. Penelitian ini memberikan rekomendasi perbaikan dalam tata kelola layanan TI guna mendukung kinerja dan kepuasan pelanggan secara berkelanjutan.
Analisis Infrastruktur Teknologi Informasi dan Pengukuran Tingkat Kesesuaian Strategi TI dan Bisnis di PT Pertamina Hulu Rokan Zona 4 Field Adera: Information Technology Infrastructure Analysis and Measurement of IT and Business Strategy Conformity Level at PT Pertamina Hulu Rokan Zone 4 Field Adera Fenny Purwani; Hasti Fatrya; Irmalia; Dzurriya Alkarimah; Lilis Anderwani
Jurnal Kolaboratif Sains Vol. 8 No. 5: Mei 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i5.7573

Abstract

Penelitian ini bertujuan untuk menganalisis kesiapan infrastruktur Teknologi Informasi (TI) dan mengukur tingkat keselarasan strategis antara TI dan bisnis di PT Pertamina Hulu Rokan Zona 4 Field Adera. Evaluasi dilakukan menggunakan pendekatan studi literatur dengan memanfaatkan kerangka kerja ITIL v4 untuk menilai efisiensi dan efektivitas infrastruktur TI, serta model Strategic Alignment Maturity Model (SAMM) dari Luftman untuk mengukur kesesuaian strategi TI dan bisnis. Hasil analisis menunjukkan bahwa infrastruktur TI di Field Adera berada dalam kondisi cukup baik, namun masih terdapat kekurangan pada aspek integrasi sistem dan dokumentasi teknis. Sementara itu, tingkat keselarasan strategis antara TI dan bisnis berada pada Level 3 (Established), yang mengindikasikan adanya kesadaran strategis yang baik, meskipun belum terintegrasi secara optimal. Penelitian ini merekomendasikan penguatan integrasi sistem, peningkatan tata kelola, dan pengembangan SDM TI secara berkelanjutan agar kapabilitas TI dapat mendukung transformasi bisnis secara strategis.
Evaluasi Manajemen TI pada Perbankan Digital Syariah Sumsel Babel dengan Menggunakan Framework ITIL: Evaluation of IT Management in Sharia Digital Banking of South Sumatra and Babel Using the ITIL Framework Fenny Purwani; Santriyani MY; Adhis Shifa Aulia; Elda Fitriani; Sundari Melisa
Jurnal Kolaboratif Sains Vol. 8 No. 5: Mei 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i5.7600

Abstract

Perkembangan teknologi informasi (TI) telah mendorong transformasi signifikan dalam sektor perbankan, termasuk pada perbankan syariah digital. Untuk memastikan pengelolaan layanan TI berjalan secara efektif dan efisien, diperlukan kerangka kerja yang terstandarisasi dan dapat diandalkan. Salah satu framework yang banyak digunakan adalah Information Technology Infrastructure Library (ITIL), yang menyediakan pendekatan sistematis dalam manajemen layanan TI. Penelitian ini bertujuan untuk mengevaluasi kesiapan dan penerapan manajemen layanan TI pada perbankan digital syariah di wilayah Sumatera Selatan dan Bangka Belitung dengan pendekatan literature review. Analisis dilakukan terhadap berbagai aspek seperti sumber daya manusia, infrastruktur TI, budaya organisasi, serta kesesuaian komponen ITIL (Service Strategy, Service Design, Service Operation, dan Continual Service Improvement) dengan kebutuhan operasional dan prinsip syariah. Hasil kajian menunjukkan bahwa framework ITIL berpotensi besar dalam meningkatkan efisiensi operasional, kualitas layanan, dan kesesuaian layanan TI dengan nilai-nilai syariah. Selain itu, tantangan seperti keterbatasan SDM dan infrastruktur, serta perlunya integrasi nilai-nilai Islam dalam setiap siklus layanan, menjadi faktor penting yang harus diperhatikan. Penelitian ini diharapkan dapat memberikan kontribusi teoretis dan praktis bagi pengembangan manajemen TI yang lebih adaptif dan sesuai dengan karakteristik perbankan syariah digital.
Co-Authors Ade Kurniawan Adhis Shifa Aulia Aditya Surya Wiguna Adya Duta Maulaya Agung Prayoga Al Fadjri, Muhammad Alfina Damayanti Alfina Damayanti Alisa Almadira Almahira Mutia Zakia Almahira Muti’a Zakia Aminullah Imal Alfresi Anton Sukma Wijaya Apriani Apriani Apriani Apriani Ardiansa Arsika Arya Bharata Sena Azellia Axela Arizona Cendi Febriansyah Cica Serioktawa Claria Dwi Saputri Defri Henzen Heriawan Dempi Ariska Dhike Fidora Dian Hafidh Zulfikar Diki Diki Dimis Agustian Dina Olyvia Dini Hermiyani Dini Ken Rifarsih Dino Attila Zaky Duwi Febyanti Dzurriya Alkarimah Eka Maisito Elda Fitriani Elvisa Dwian Emilia Endrika Syahrani Erdi Gunawan Putra Erin Aryanti Evi Fadilah, Evi Fathiyah Nopriani fatikah aulia farhah Fatimah Azzahra Fatimah Azzahra Faza Intaniansyah Ferry Kurniawan Fitria Azzahra Fitria Azzhara Freddy Kurnia Wijaya Gina Agiyani Gusmelia Testiana Gusti Wulansari Haliyah Salsabila Hari Matahari Hasti Fatriya Hasti Fatrya Hesyah Mayusdila Hilda Septiani Ilmia Tanjung Ilmiah Tanjung Imamulhakim Syahid Putra Indah Hidayanti Iqwa Guntur Afdal Irfan Candra Ramadhan Irfan Dwi Jaya Irmalia Irmalia Irmalia Irmalia, Irmalia j-sika Jeni Astuti Kayla Aurelia Akbar Khairul Amin Awari Khoironi Wirananda Kms Muhammad Revaldi Koiriah Maula Nanda Komaruddin Komaruddin Kristin Kristin Kristin Latif Nurakhman Lia Syaputri Lilis Anderwani M Ghalyndra Perdana M Kevin Rizki Pratama M Leandry Dalafranka M Raihan Abdul Aziz M. Abdus Salam M. Dicky Abimanyu M. Faqih Ibrahim Al-Fathi M. Ridho Karunia M. Ridho Kurniawan M. Rizki Ramadhan M.Rafi Ramadhan Marlingga Marlingga Marlingga Marlinggi Marlinggi Mesi Kurniawan Mgs. Arya Cannavaro MIFTAHUL JANNAH Muhamad Faris Hidayat Muhamad Kadafi Muhammad Alfaaiz Ilham Muhammad Alfaaiz Ilham Muhammad Alfaiz Ilham Muhammad Faiz Maulana Muhammad Farhan Muhammad Farhan Al-Muntashir Muhammad Ilham Muhammad Indra Irillah Muhammad Prasetyo Muhammad Rafiq fadillah Muhammad Rifky Andreawan Muhammad Rifqi Thoohaa Anas Muhammad Rivan Muhammad Rizki Apriyansyah Muhammad Son Muarie Mutiara Agustiyyani Mutiara Maharani Nabila Mifta Huljannah Nabila Mifta Huljannah Nabila Miftha Huljanah Nadya Hasena Nasrullah Naufal Ikhsan Nia Saka Lena Nindy Tri Buana Nindy Tri Buana Nugraha Rachmatullah Pandu Wira Buana Pandu Wira Buana Pani Munika Putri Delarani Azzahra Putri Maharani Putri Maharani Ragil Tri Wahyudi Raisa Humaida Raka Ramadhan Rama Antonius Ramdan Eka Saputra Ratih Tarina Utami Putri Redho Zulfanur Reli Pisatri Rendy Al Benz Rendy Febriayana Rendy Febriyana Resa Ayu Sari Riani Eka Sari Ridho Dermawan Ridho Dermawan Rio Ananda Pratama Riska Aprilia Putri Rizki Triwahyudi Rizky Amalia Rosita Azaly Rossi Oktavianti Safira Azzahra Safitri Safitri Safitri Salman Al Fahiri Salya Amiria Yuska Santi, Rusmala Santriyani MY SAPUTRA, Muhammad Aldo Saputra Sari Yuliani Silva Melvina Siti Aulia Zuriati Siti Aulia Zuriati Siti Monalisa Sri Jayanti Sri Rahayu Subarkah, Ahmad Suhartini Yulianti Suhartini Yulianti Sundari Melisa Syafira Ramadani Taufik Kurrahman Tiara Meftahul Jannah Vany Alia Putri Winda Nurmalia Yogi Pratama Yora Veronica Ananda Yuniar Antika Sari Zahra Ramadhani