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Analysis of The Influence Of Trust, Institutional Image, and Service Quality on Donator Loyalty with Satisfaction as a Moderating Variable (Case Study in LAZIS Muhammadiyah, Medan) Nugroho, Ahmad Bayu; Sudiarti, Sri; Bi Rahmani, Nur Ahmadi
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i3.3819

Abstract

This study aims to determine and analyze the effect of trust, institutional image, and service quality on donor loyalty at LAZIS Muhammadiyah Medan with donor satisfaction as a moderating variable. The population of this research is regular donors from LAZIS Muhammadiyah Medan. The total sampling in this study is regular donors who donated at LAZIS Muhammadiyah Medan City in 2022 as many as 108 respondents. The method used in this study uses a quantitative approach using data from a questionnaire measured by a Likert scale. Testing the data in this study used multiple regression analysis, as well as the Moderated Regression Analysis (MRA) interaction test. The results of this study indicate that trust, institutional image, and service quality partially have a significant effect on donor loyalty. Interaction test results show that donor satisfaction does not moderate the effect of trust and service quality on donor loyalty. However, it moderates the effect of institutional image on donor loyalty satisfaction.
The Role of Productive Zakat on the Empowerment of Street Vendors (Case Study of Baznas Medan Ruhama, Intan; Sudiarti, Sri; Anggraini, Tuti
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 2 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i2.3831

Abstract

The purpose of this study is to analyze the role of productive zakat in increasing the empowerment of street vendors (PKL) micro-enterprises, to analyze how the performance of street vendors is, to analyze whether the productive zakat given by BAZNAS plays a role in the Empowerment of street vendors, and to analyze the results of empowering street vendors. This study used a descriptive qualitative method. This research was conducted on Medan Street vendors who received productive zakat from zakat institutions and on zakat institutions namely BAZNAS Medan. Technical Data analysis is carried out continuously, taking place during data collection and after data collection is complete. \. The research results show that the distribution of zakat can be focused on human productivity so that the benefits will be felt consistently. This research is qualitative research with an in-depth analysis method so that productive zakat distributed by the BAZNAS Institute can be empowered the productivity of street vendors. The results of this study indicate that the main strength of the distribution of productive zakat by BAZNAS Medan is zakat as an obligation for able Muslims, while the main weakness is the difficulty of the facilitator in giving directions regarding the socialization of the marketing of goods and services produced by street vendors (mustahiq). The main opportunity is the strong community support for the implementation of productive zakat, while the main threat is the pressure on the cost of living experienced by mustahiq, which causes the misuse of the profits from the productivity of productive zakat funds into consumptive funds by mustahiq.
Co-Authors Ahmad Hasibuan, Nur Fadhilah Aini Syifa, Raisa Hilia Alam Alam, Alam Amansyah, Amansyah Aminor, Aminor Aminuyati Amsari, Syahrul Andriati, Yumi Sri Anggraini, Susi Ardhiansyah Arnida Wahyuni Lubis Atika Atika Badriatin, Tine Barus, Dana Syahputra Bi Rahmani, Nur Ahmadi Chuzaimah Batubara Devi Damayanti Edward, Yusuf Ronny Fatwa, M. Ihsan Ferty, Feila Deo Frinal Saputri, Dea Ghurroh Setyoningrum, Nuk Harahap, Lia Novianty Harahap, Muhammad Ikhsan Harahap, Rahmat Daim Hartanto Hasibuan, M. Taufik Hasibuan, Misna Hendra Hendra Herawati Herawati Hery Syahrial, Hery Indriani, Rizki Ismail Fahri Isyana Rahayu, Isyana Jefriansyah Jefriansyah, Jefriansyah Khodijah, Amalia Siti Kusmilawaty, Kusmilawaty Lesmono, Bambang Lewi, Sarifah Lia Puspitasari Lubis, Fadhilah Nondangari Lubis, Nabila Lucky Radi Rinandiyana Mahendra, Ahdiyat Marliyah, Marliyah MayaPutra, Muhammad Umar Muhammad Alfarabi Muhammad Lathief Ilhamy Nasution Muhammad Ramadhan muhammad Syahbudi, muhammad Murizal, Irvan N. Nelis Febriani SM Nasution, Adanan Murroh Natasya, Tifani Nofinawati Nofinawati, Nofinawati Nugroho, Ahmad Bayu Nur, Melani Azzahra Nurbaiti Nurbaiti Nurhasanah, Rima Nurherawati, Nurherawati Nursantri Yanti Nurul Inayah Peranginangin, Siska Junianti Pohan, Komariah Hapni Putri, Rafika Chudriana Rahmi Syahriza, Rahmi Retno Dyah Pekerti Ritonga, Nanda Wirayulinda Ritonga, Ridwan Ruhama, Intan Rusliana, Nanang Samri Juliati Nasution, Yenni Saputra, Julfan Setyoningrum, Nuk Gurroh Siahaan, Efrida Sari Ramayani Simanjuntak, Indah Sirait, Frida Yanti Siregar, Rizky Ananda Dafitra Sitorus, Seftia Rendiani Solihah, Nita Sundarsih, Dedeh SURYANI Syarbaini, Ahmad Muhaisin B Syfa, Raisa Hillia Aini Tuti Anggraini Wahyu Syarvina