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All Journal Jurnal Bisnis dan Manajemen Jurnal Ilmiah Mahasiswa FEB JAM : Jurnal Aplikasi Manajemen Wacana, Jurnal Sosial dan Humaniora Jurnal Manajemen Pelayanan Publik Asia-Pacific Management and Business Application International Research Journal of Business Studies (E-Journal) Management and Economics Journal (MEC-J) Eksis: Jurnal Riset Ekonomi dan Bisnis JAIM (Jurnal Abdi Masyarakat) DedikasiMU: Journal of Community Service Interdisciplinary Social Studies International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Journal of International Conference Proceedings Journal MISSY (Management and Business Strategy) Indonesian Journal of Society Development (IJSD) Jurnal Kewirausahaan dan Inovasi International Research Journal of Business Studies Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Ilmu Komputer
Achmad Sudiro
Faculty Of Economics And Business Universitas Brawijaya
Religion Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : Advance Sustainable Science, Engineering and Technology (ASSET)

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Smart Hospitality and Innovation: The Role of Leadership, Local Wisdom, and Technology Integration in Five-Star Hotels Suliati, Ni Nyoman; Noermijati; Sudiro, Achmad; Kurniawati, Desi Tri
Advance Sustainable Science Engineering and Technology Vol. 7 No. 4 (2025): August-October
Publisher : Science and Technology Research Centre Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/asset.v7i4.2462

Abstract

Innovative work behavior is a key driver of technology-based service innovation in the hospitality industry. This study integrates innovative work behavior into Technology-Enabled Innovative Behavior and reconceptualizes organizational commitment into Technology Adoption Commitment to capture employees' psychological attachment to technology adoption underexplored area. Commitment to capture employees’ psychological attachment to adopting technologies. This study aims to examine and analyze the influence of transformational leadership on Technology-Enabled Innovative Behavior, and through the mediating roles of paras-paros citizenship behavior and Technology Adoption Commitment. Using survey data from 377 employees of five-star hotels in Bali analyzed with PLS-SEM, the results show that transformational leadership significantly enhances Technology-Enabled Innovative Behavior, with Paras Paros Citizenship Behavior as a partial mediator, while Technology Adoption Commitment has no mediating effect. Higher Technology-Enabled Innovative Behavior is reflected in the frequent use of Property Management Systems, digital payment, and mobile check-in, whereas lower use of AI-driven customer service indicates areas for further innovation. The findings highlight that leadership and Paras Paros Citizenship Behavior provide strong cultural support, but innovation outcomes depend on the accessibility and integration of specific technologies. Strengthening leadership practices, local wisdom values, and the operational integration of underutilized tools can accelerate digital transformation in the hospitality industry.
Co-Authors Abi Sopyan Febrianto Ainur Rofiq AINUR ROFIQ Ainur Rofiq Akbal Lizar Akbar Setya Darmawan Al-Sakinah, Puteri Syarifah Albab, Muhammad Ulul Alfian, Rangga Dio Ambarwati Ambarwati Ambarwati Aminulloh, Zahelma Licia Yulvianti Ananda Sabil Hussein Andrey Olaf Yeriko Panjaitan Antonius Adek Musyaya Apriadi, Intan Arief, Sartika Wati HS Arif, Muhammad Misbakhul Armanu - Thoyib Armanu Thoyib Arya Krisna Pramudya Ayundasari, Dini Yunita Bayun, Alvino Khaira Ben Roy Do Ben Roy Do, Ben Roy Darmawan, Akbar Setya Desi Tri Kurniawati Djumahir Djumahir Djumilah Zain Djumilah Zain Hadiwidjojo Djumilah Zain Hadiwidjojo, Djumilah Zain Dodi W. Irawanto Dodi Wirawan Irawanto Emmy Juliningrum Emmy Juliningrum Ermawati, Putri Wahyu Farah Salsabila, Farah Fatchur Rochman Fatchur Rohman Fatchurrohman Fatchurrohman Harisnanda, Adriatik Hayunintyas, Ruri Fitria Idris Indra, Ikhsan Prasetya Itlay, Wiwin Iwan Gunawan Karyatun, Subur Khalil, Abdelmajid Idris Mohammed Makhrojan, Roni Margono Setiawan Maria Graciana Yudith Tallo Mintarti Rahayu Mintarti Rahayu Mirza Dwinanda Ilmawan Mirza Dwinanda Ilmawan Misbahuddin Azzuhri Mochamad Soelton Mugiono Mugiono, Mugiono Muhammad Arif Fitriawan Musthofa Hadi, Musthofa Nadira Artantie Ni Putu Nursiani Nindi Vaulia Puspita Nindi Vaulia Puspita, Nindi Vaulia Noermijati Noermijati, Noermijati Nur Khusniyah Indrawati Nur Pratiwi Ony Ratri Suradinata Mandala Orabi, Amira Abdelsattar Mohamed Oraby, Ghada Abd Elsattar Mohammed Pramana Saputra Purwadita, Christianto Prasetyo Puspita, Advensia Yesie Riani Rafiqi, Akza Yusri Ratya Shafira Arifiani Redianto, Rhesa Prasetya Rhesa Prasetya Redianto Rilla Khoirunnisa Rilla Khoirunnisa Robiyati Podungge Rofiaty, Rofiaty Rolindo, Ricky Hasiholan Ronny France Youwe Ronny France Youwe Rosanti, Berliana Adhefita Alsafira Ruri Fitria Hayunintyas Siti Zulaikha Siti Zulaikha Sri Anah Suliati, Ni Nyoman Sunaryo Sunaryo Suratchanee Wongviboonrath Susanto, Sevril Andre Thoullon, Muhammad Shirhan Titi Riansari Wiwin Itlay Wongviboonrath, Suratchanee Yulianto, Nur Ahmad Budi