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Service Quality in Public Transport Services of the Provicial Intercity Transportation (AKDP) in East Java Indonesia Sukesi Sukesi; Eddy Yunus
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 1, No 4 (2018): Budapest International Research and Critics Institute December
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v1i4.105

Abstract

Evaluating and  increasing the quality of public transport services, especially in the transport of AKDP in East Java is necessary. This study tries to (1) identify and analyze the quality of services; (2) to see the result of community satisfaction survey index (SKM); (3) The highest and lowest effects of the variables on the result of SKM index. The elements of assessment and qualitative descriptive analysis tools refer to KEP / 25 / M.PAN / 2/2004 on guidelines for the preparation of the Community Satisfaction Index and the Ministry decree No. 16 Year 2014, with nine (9) elements of the SKM assessment. This study determines the accidental sample by a random sampling technique that was done proportionally on 221 respondents.
Co-Authors Agung Widyanarko Ahsan, Mohammad Akbar Hidayat, Wanda Gema Prasidio Albab, Eric Ulul Ali muhajir, Ali Aminullah Assagaf Aminullah Assagaf Ani Intiyati Ani Media Harumi Ario Agus Suyudanto Ario Agus Suyudanto Armanu, Armanu Asi, Yuli Sintha Asih Handayani Astuti Setiyani, Astuti Astutiek, Dwi Balle, Elmi Bambang Raditya Purnomo Binti Yunariyah, Binti Bulan, Melkianus Teddison Cholichul Hadi Eddy Yunus Eddy Yunus Eddy Yunus Erni Widiastuti Erni Widiastuti Ervi Husni, Ervi Evi Pratami Evi Yunita Nugrahini Firdaus, Ananda Nabillah Ginarsih, Yuni Gustaman, Indrarini Dasaad Handayani, Alberta Esti Handini, Sri Hapsari, Intan Nursini Hapsari, Intan Nursini Hermiyanti, Pratiwi Ira Rahayu Tiyar Sari Isfentiani, Dina Ishartiwi Ishartiwi Islamiah, Ahdatul Islamiah Isroim Yunaidah Istanto, Wisnu Kasiati Kasiati, ., Kasiati, Kasiati, Klanting Kharisma Kusumaningtyas khu, steven Liosten Rianna Roosida Ully Tampubolon Luluk Widarti, Luluk M Nadjhan Mairo, Queen Khoirun Nisa’ Mamik Martha Hendrati, Ignatia Meithiana Indrasari, Meithiana Mochammad Rian Dhewantara Mohammad Ahsan Muhamad Thohar Arifin Muhammad Fahmi Idris Muhammad Hafidh Nasrullah Mujayanto Nanik Prihartanti Nasikah, Dwi Nawari Nawari Nawari Nawari Nely Ni Ketut Sujati Novita Eka Kusuma Wardhani Nur Sayidah Olivia, Reta Pujaningsih Pusporani, Mina Rekawati, Rekawati Rian Dhewantara, Mochammad Rijanto Rijanto, Rijanto Rinto Harno Rokhmalia, Fitri Rowi, Laily Alfajriatu Rudianto, Setiawan Eko S, Rekawati Sarsiti . Sayekti Suindyah Dwiningwarni Setiawan Sherly Jeniawaty, Sherly Sherly Natalia Dewi Sholikah, Siti Mar'atus Siswahyudianto Siti Marwiyah Slamet Riyadi Slamet Riyadi Slamet Riyadi Soegiri, Hary Sri Utami SRI UTAMI ADY Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sukiman, Susanto Sulistyowati, Dwi Wahyu Wulan Sumaningsih, Rahayu Sunaris Sunaris Sundari, Ariefah Suyanto Suyanto Suyanto Suyanto Suyanto Syahida, Aruny Amalia Tampubolon, Liosten R. R. Ully Tampubolon, Liosten Rianna Roosida Ully Titi Maharrani Triana, Wahyuningsih Untung Sujianto wahid, Hasyim Wanda Gema Prasadio Akbar Hidayat Widyastuti, Dwi Utari Windi, Yohanes Kambaru Wisnu, Nurwening Tyas Yuyun Sumarlinah Yuyun Sumarlinah