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All Journal Jurnal Ekonomi Pembangunan TEKMAPRO Journal of Industrial Engineering and Management Jurnal Ekonomi Modernisasi Journal of Economics, Business, & Accountancy Ventura JURNAL EKONOMI DAN BISNIS AIRLANGGA IMAGE Jurnal Pendidikan Ekonomi Jurnal Ekonomi dan Studi Pembangunan (Journal of Economics and Development Studies) Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan Jurnal Pendidikan Ekonomi AKRUAL: Jurnal Akuntansi Jurnal Pendidikan Ekonomi & Bisnis Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi Quantitative Economics Research Jurnal SOLMA Journal of Socioeconomics and Development Martabe : Jurnal Pengabdian Kepada Masyarakat CARADDE: Jurnal Pengabdian Kepada Masyarakat OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Shirkah: Journal of Economics and Business Buletin Ilmiah Marina : Sosial Ekonomi Kelautan dan Perikanan Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Jurnal Biomedika dan Kesehatan Jurnal Karinov Journal of Enterprise and Development (JED) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang ASSET: Jurnal Manajemen dan Bisnis International Journal Of Science, Technology & Management (IJSTM) International Journal of Business, Law, and Education International Journal of Educational Research and Social Sciences (IJERSC) Dynamic Management Journal Journal of Applied Business, Taxation and Economics Reseach Golden Ratio of Marketing and Applied Psychology of Business PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia Social Science Studies International Journal of Humanities Education and Social Sciences Jurnal Ekobismen Journal of Economics and Social Sciences International Education Trend Issues Innovative: Journal Of Social Science Research Jurnal Ekonomi, Bisnis dan Pendidikan (JEBP) Economos : Jurnal Ekonomi dan Bisnis Social, Ecology, Economy for Sustainable development goals Journal Riset Akuntansi dan Keuangan Indonesia International Journal of Technology and Education Research Asian Journal of Management, Entrepreneurship and Social Science Jurnal Pendidikan Ilmu Sosial Balance: Jurnal Ekonomi
Hadi Sumarsono
Universitas Negeri Malang
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Journal : IMAGE

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ANTESEDEN RECOVERY SATISFACTION AND WOM POSITIF Widyaningrum, Premi Wahyu; Sumarsono, Hadi; Kristiyana, Naning
IMAGE : Jurnal Riset Manajemen Vol 10, No 2 (2021): IMAGE : Jurnal Riset Manajemen, November 2021
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.v10i2.36936

Abstract

The development of online shopping activities was followed by an increase in complaints made by customers against the company. Online shopping is the first to receive the most complaints from consumers. The purpose of this study is to obtain empirical answers about how Perceived Justice can affect Positive Word of Mouth after creating Recovery Satisfaction in the minds of consumers. This study connects the dimensions of Perceived Justice as a benchmark for the creation of Recovery Satisfaction. This research is a development of several previous studies by adding novelty related to the relationship of Recovery Satisfaction to Positive WOM. The population in this study were all students of Muhammadiyah University of Ponorogo who are also e-commerce consumers. The sample in this study were 93 respondents. Data analysis using Generalized Structured Component Analysis (GSCA). The results of this study prove that the application of Perceived Justice in relation to e-commerce consumers will regenerate the attitude of Recovery Satisfaction, which in the end will be a big stimulus for the creation of Positive WOM.
Co-Authors Abbas, Muhammad Hasyim Ibnu Adi Santoso Adianto, Raymond Adib Afrian Zalza Adlani, Hadianti Afifah, Izzatul Agus Sumanto Agus Sumanto Aini, Asfa Agustina Nusba Anggi Irmaa Lismana Anggiat, Desi Anggraeni, Sefira Oktavia Annisya Ariyani, Aziza Aulianda, Mega Azahra, Shofia Bagus Shandy Narmaditya Beltasari, Ruri Acnes Budi Eko Soetjipto Camila, Elmira Mufliha Chris Wijayanti Puspita dianawati, dianawati Dwi Hernanik, Nova Dwi Wulandari Dwi Wulandari Ermita Yusida Fahrian Hanantha Ihza Fitratama Faradiba, Elsera Faradila, Meutia Atika Farida Rachmawati Farida Rahmawati Fatmawati, Kurnia Fitus Baskara Fulgentius Danardana Murwani Futaqi, Faruq Ahmad Grace Nerry Legoh Grisvia Agustin Hairunisa, Nany Hari Wahyono Hendry Cahyono Heny Kusdiyanti, Heny Heri Wijayanto Husnun Amalia Ignatia Martha Hendrati Ika Permatasari Imam Mukhlis Indah K, Luluk Nur Iswanto, Huddy Joice Viladelvia Kalumpiu, Joice Viladelvia Joko Sayono Kholifah, Dewi LEKOK, WIDYAWATI Lely Jayanti Leni Mariani Lilik Sufiyah Lisa Rokhmani Lustina Fajar Prastiwi Magistyo Purboyo Priambodo Maharani, Ronaningtyas Manik, Yuni Mariani Marja, Triyoko Septio Ma’ruf, Muhammad Mega Aulianda Megasari, Putri Agung Melyana Gita Astika Mohd Al-ikhsan Ghazali Muhammad Daffa Putra Muhammad Rizky Alamshah Naning Kristiyana, Naning Nasikh Natadidjaja, Ronald Irwanto Ningrum, Linda Agustin Novi Saputri, Dela Refi Novid, Ade Nurdiana Nurul Khaerani, Siti Nusba Aini, Asfa Agustina Pahrizal, P. Pertiwi, Iin Indra Prayoga, Bhima Erlangga Sukma Premi Wahyu Widyaningrum Purnomo, Rochmat Aldy Putra Hilmi Prayitno Qodri, Lutfi Asnan Qurrata, Vika Annisa Rachmadia, Rizki Rahayu Rahayu Rantung, Alvin Lekonardo Rifaul Kirom, Novita Rofiah, Siti Khusnul Sabilla, Tara May Samira, Jihan Saputra, Dani Adi Satrio, Yogi Dwi Siti Muslihah Sri Handayani Sri Hartono, Sri Sri Mulyani Sritrisniawati, Shella Elly Sudarmiatin Sudarmiatin, S. Sugeng Hadi Utomo Suryaningsih Suryaningsih Suryaningsih, Novianti Tara May Sabilla Titi Rapini, Titi Titiek Ambarwati Tubagus Ferdi Fadilah, Tubagus Ferdi Umu Rosyidah Velia Morita Herynda Vembri Aulia Rahmi Wahjoedi Wahjoedi Wahjoedi Wahyuningsih, Dwi Warni Wijianto Wijianto Yaqzah, Moch. Wahyu YENNY YENNY Yuliana Yuliana Yunani Yunani